07. ky nang quan ly theo qua trinh

No Slide Title

K nng kim sot qu trnh-MBP

Part 1Dnh cho nh qun l

Management by Process Docs Part I by Ngo Quang Thuat

Li gii thiu


Mc chKhi nghin cu ti liu ny, s gip bn:

Thit lp c phng php kim sot theo qu trnh.

Phng php setup cc loi ti liu qun l nh s tay, th tc, quy nh, hng dn, biu mu

XY DNG CNG NGH SETUP QU TRNH

Ti liu gm 2 phn: Phn 1 v nh ngha.., cch thc thit lp v kim sot qu trnh. Phn 2 dnh cho cc ti liu khc (h thng ti liu ca DN, kim sot ti liu b phn, kim sot h s)./.


1/ KHI QUT CHUNG V MBP1.1 Khi nim:

1.1.1Qu trnh:

+ nh ngha 1: Theo tiu chun ISO 9000:2000 (3.4.1), qu trnh l tp hp cc hot ng c quan h ln nhau v tng tc bin u vo thnh u ra.

+ nh ngha 2: Ngn gn hn, mi hot ng hay tp hp hot ng s dng cc ngun lc bin u vo thnh u ra c th xem nh mt qu trnh.


1.1.2 Phng php qun l MBP

Phng php qun l theo qu trnh (management by process) l phng php qun l da trn vic phn loi cc hot ng theo cc qu trnh.


1.1.3 Yu cu qun l qu trnh trong t chc:Mi qu trnh phi to ra GTGT.

Cch tip cn theo qu trnh.

Qun l chui cung ng ni b.

Cch tip cn theo h thng cc qu trnh


1.2 Phn bit MBP v MBOHin nay cc nh qun l ang tip cn qun l theo hai hng chnh l:

+ Qun l theo mc tiu (management by object MBO).

+ Qun l theo qu trnh MBP.

Vn cha c quan im thng nht v s dng phng php qun l no hiu qu hn, nhng chng ta c th tip cn hai phng php ny qua bng so snh sau y.


Bng so snh MBO MBP.


1.3 ngha ca p dng MBP:1.3.1 Xy dng cc ti liu phc v cho DN mt cch h thng, thng nht.

1.3.2Kim sot c chi tit vic thc hin cng vic thng qua vic xy dng lu quy trnh, xc nh cc im kim sot

1.3.3 Qun l tt cc cng vic kh xc nh mc tiu.

1.3.4 Xc nh chi tit nhu cu ca khch hng, phn tch quy trnh hnh vi.

1.3.5 Xy dng, chun ho dng lu thng sn phm hay thng tin trong DN.


1.3 ngha ca MBP (tt)1.3.6 Mt trong nhng nhim v quan trng nht ca MBP l lm sng t nhng giao l thng tin gia cc b phn hay nhn vin vi nhau.

1.3.7 p dng MBP l mt trong 8 nguyn tc qun l cht lng theo m hnh ISO 9001:2000:

Hng vo khch hng Customer Focus.

S lnh o Leadership.


1.3 ngha ca MBP (tt)C s tham gia ca mi ngi Involvement of people.

Cch tip cn theo qu trnh Proces approach.

Cch tip cn theo h thng - System approach to management.

Ci tin lin tc Continual improment.

Quyt nh da trn s kin Fatual approach to decision making.

Quan h hp tc c li vi nh cung ng Mutually beneficial supplier relationship.


1.4 Yu cu ca h thng ti liuTo thnh h thng ti liu cho DN c chun ho.Kim sot c h thng ti liu hin hnh thng t qu trnh son tho, phn phi, lu tr, chnh sa..Ph duyt ti liu trc khi ban hnh.Xem xt, cp nht li khi cn thit.m bo s nhn bit cc thay i ca ti liu.m bo ti liu c sn ni s dng.m bo ti liu lun r rng, d nhn bit.Ti liu c ngun gc bn ngoi c nhn bit.Ngn nga s dng v tnh cc ti liu li thi.


1.5 Kh khn trong vic p dng MBP:H thng ti liu khng kim sot (SL). Ch yu l do t chc cha c kinh nghip trong vic set up quy trnh.

Ni dung ca h thng ti liu qu s si. Cc ti liu khng phn nh cc hot ng thc tin ang din ra.

Qu t biu mu. Biu mu s l h s phn nh cc hot ng ca nhn vin. Qu t biu mu s dn n kh o lng v nh gi hiu qu cng vic, kh gii quyt tranh chp hay vi phm.


1.5 Kh khn trong vic p dng (tt):Thc t hot ng khng p dng nh ti liu quy nh.

H thng ti liu qu nhiu. Cng ty khng th kim sot c ti liu mi, li thi.

Khng tin hnh ci tin, xem xt li h thng ti liu sau mt thi gian.

Bnh giy t ngoi l?


2/ QU TRNH SET UP TI LIU2.1 Khi nim v phn bit ti liu h s:+ Ti liu l nhng vn bn c ban hnh m mi thnh vin trong t chc phi tun theo.

+ H s l bng chng v vic thc hin theo ti liu.


2.1 Khi nim ti liu h s (tt):Cc loi ti liu bao gm:+ S tay.+ Th tc.+ Quy nh.+ Hng dn.+ Biu mu

V d h s: bin bn vi phm.

Trong phn I, ch xem xt n quy trnh setup cc ti liu l cc th tc.


2.2 Cc bc thit lp TH TCXc nh nhu cu.Xc nh mc ch.Xc nh phm vi.Xc nh s bc cng vic.Xc nh cc im kim sot.Xc nh ngi thc hin.Xc nh ti liu phi tun theo v h s.Xc nh phng php kim sot cc bc cng vic.Xc nh cc im cn kim tra th nghim.M t/din gii cc bc cng vic.Hon thin phn nh ngha, ti liu tham kho, biu mu km theo.


2.2.1 Xc nh nhu cup dng tiu chun mi.Ti cu trc.Nng cp h thng.Do yu cu ca cc cp qun l


2.2.2 Xc nh mc ch:Xc nh bn cht ca quy trnh l g? Thng thng l GTGT ca quy trnh.

Quy trnh cn tun th cc mc tiu/chnh sch ca t chc ntn?

ngha: ton b cc bc cng vic, phng php kim sot, tn sut, thi hn s da trn mc ch setup quy trnh.

VD: Xc nh mc ch ca quy trnh book xe?


2.2.3 Phm vi ca th tc:Phm vi th tc c hiu tng t nh phm vi iu chnh ca mt vn bn php lut.

Phm vi iu chnh c th l ton b t chc, theo b phn, theo c nhn, theo thi gian, khng gian, lnh vc


2.2.3 Phm vi ca th tc: ttV d:

I/ Mc ch:

II/ Phm vi:Th tc ny p dng cho vic gii quyt khiu ni ca khch hng i vi ton b h thng nh hng ca cng ty.

III/ nh ngha:..


2.2.4 Xc nh s bc cng vic trong quy trnh:Hin nay khng c quy chun cho vic xc nh bao nhiu bc cng vic l hp l.

Thc t, mt quy trnh c th t 5 20 bc, tuy nhin nn t 8-15 bc l ph hp.

Quy trnh c qu nhiu bc s dn n rc ri trong vic kim sot, ngc li th s dn n khng kim sot.


2.2.4 Xc nh s bc cng vic trong quy trnh:(tt)

phn tch cc bc trong mt quy trnh, cn da vo cc yu t sau:

Input: u vo ca quy trnh gm nhng yu t no?

Output: u ra ca quy trnh gm cu thnh ca cc yu t no? GTGT l g?

Tip theo dng phng php 5W1H v 5M lm r vn .


2.2.4 Xc nh s bc cng vic trong quy trnh:(tt)

Phng php 5W1H:

What? L g?Why? Ti sao?Who? Ai thc hinWhen? Khi no?Where? u?How? Lm th no thc hin.

Phng php 5M (xc nh cc ngun lc):Man: con ngi.Money: Ti chnh.Machine: My mc.Material: Nguyn vt liu.Method: Phng php lm vic.


2.2.4 Xc nh s bc cng vic trong quy trnh:(tt) case studyV d xc nh s bc cng vic ca quy trnh book xe.


2.2.5 Xc nh im kim sot:Vic xc nh cc im kim sot chnh l thc hin chc nng kim tra ca nh qun tr.

V nguyn tc c bao nhiu bc cng vic, s c by nhiu im kim sot, nhng do cc ngun lc khng , do vy t chc ch thit lp cc im kim sot trng yu.

Cc im kim sot trng yu tun theo quy tc Pareto 80/20.


2.2.6 Xc nh ngi thc hin.Mi bc cng vic, cn phi xc nh bc do b phn/c nhn no thc hin.

C nhiu quy trnh, cn xc nh cht ch hn qua: ngi thc hin chnh, ngi thc hin ph, ngi h tr.


2.2.7 Xc nh bng kim sot qu trnh.Bng kim sot qu trnh l mt ti liu ring, phc v cho vic din gii qu trnh.

Nhiu t chc a bng kim sot qu trnh l mt ti liu ca h thng, nhng nhiu t chc ch coi n l cng c h tr cho vic setup qu trnh.


2.2.7 Xc nh bng kim sot qu trnh. (tt)


2.2.8 Xc nh phng php th nghimMc ch ca th nghim l xc nh xem cc cng vic c thc hin ng theo tiu chun ra hay khng?

Pre test. y l giai on lm th, sn xut th, mt trong cc im quan trong nht ca phng php th nghim.

Test trong qu trnh thc hin.


2.2.8 Xc nh phng php th nghim (tt).


2.2.9 M t quy trnh:L m t c th cc bc trong quy trnh.

Cch thc thc hin cc bc cng vic ntn?

Trng hp vic din gii cch thc (how) thc hin qu phc tp, dith cn mt ti liu ring hng dn thc hin.


2.2.10 Hon thin nh ngha, biu mu km theo.nh ngha (phn III): gii thch ngha cc thut ng trong quy trnh, din gii cc t vit tt.

Biu mu km theo (phn VI): xc nh quy trnh gm nhng biu mu no km theo, m s???


2.3 Cu trc ca th tc:Cu trc ca th tc gm:

2.3.1 Header Footer.2.3.2 Trang ba.2.3.3 Trang theo di kim sot thay i ti liu.2.3.4 Phn ni dung chnh ca ti liu gm:+ Mc ch.+ Phm vi:+ nh ngha:+ Ni dung:+ Ti liu tham kho.+ Biu mu km theo.


2.3.1 Header Footer:Phn Header:

Phn Footer:

Logo ctyTn ti liuM s:Ngy ban hnh:Ln sot xt:S trang:


2.3.2 Trang ba


2.3.3 Phn theo di chnh sa ti liu:


2.3.4 Phn ni dung chnh:Ghi phn mc ch, phm vi, nh ngha vo ti liu.

Xy dng ni dung cho ti liu (ch yu l v v din gii lu ) nh sau:

( ghi ch: cc k hiu din gii lu thc hin theo th tc v hng dn bin son ti liu ca cng ty)


2.3.4 Phn ni dung chnh (tt): Biu din lu qu trnh

Hnh thc 1: gm c 03 ct: trch nhim, lu , ti liu/h s. Sau trang lu s n phn din gii cc bc trong quy trnh.

Hnh thc 2: Thm phn m t quy trnh nhm din gii cc bc trong quy trnh.

Hnh thc 3: Kt hp cc kiu trn, c th tch ti liu/h s thnh hai ct ring.


2.3.4 Phn ni dung chnh (tt): Hnh thc #1:Din gii lu


2.3.4 Phn ni dung chnh (tt): Hnh thc #2:


2.3.4 Phn ni dung chnh (tt): Ti liu tham khoGhi r tn ti liu m ti liu m n tham chiu ti/phi tun th theo trong phn ti liu tham kho.

Cc ti liu tham kho thng l cc ti liu cp cao hn, hiu lc cao hn hoc l vn bn php lut ca nh nc.


2.3.4 Phn ni dung chnh (tt): Ti liu tham kho (tt)V d:IV/ Ni dung:.

V/ Ti liu tham kho:Php lnh hp ng kinh t, 1989.Ngh nh 17/HDBT ca hi ng b trng 1989 hng dn chi tit thi hnh php lnh kinh t.S tay kinh doanh m s: HB/ST-02.

VI/ H s:


2.3.4 Phn ni dung chnh (tt): Biu mu km theoBiu mu l mt trong nhng ti liu quan trng nht ca h thng qun l.

Khi biu mu cha c s dng, n l ti liu, nhng khi c s dng, n l h s.

Theo ISO 9000:2000 (2.7.2) th h s l nhng ti liu cung cp bng chng khch quan v cc hot ng c thc hin hay kt qu t c.


2.3.4 Phn ni dung chnh (tt): Biu mu km theo (tt) V dV/ Ti liu tham kho:.

VI/ Biu mu km theo:Phiu ghi nhn khiu ni khch hng m s: HB/TT-02/BM01.Phiu tng hp kin khch hng, m s: HB/TT-02/BM02.


2.4 Th tc kim sot ti liuTh tc kim sot ti liu l mt trong 6 th tc bt buc theo tiu chun ISO 9001:2000.

Ngoi ra, mc ch ca vic xy dng th tc kim sot ti liu l vic chun ho phng php MBP.


2.4.1 Cc yu cu ca kim sot ti liu:Lnh o cao nht phi ph duyt ti liu trc khi ban hnh.

Xem xt, cp nht ti liu khi cn thit.

m bo nhn bit c s thay i v tnh trng sa i hin hnh ca ti liu.

m bo ti liu thch hp c sn ti cc ni s dng.


2.4.1 Cc yu cu ca kim sot ti liu: (tt)m bo ti liu lun r rng, d nhn bit.

m bo ti liu c ngun gc bn ngoi c nhn bit v vic phn phi ca chng c kim sot.

Ngn nga vic s dng v tnh cc ti liu li thi v p dng du hiu nhn bit thch hp nu chng c gi li v mc ch no .


2.4.2 Cc biu mu kim sot ti liu: Phiu xut son tho ti liu mi. Phiu xut thay i ti liu.

Danh mc ti liu.

Danh sch phn phi ti liu .

Bng theo di thay i ti liu.

Phiu xut p dng ti liu bn ngoi.


2.4.3 hng dn son tho ti liu.L ti liu km theo th tc kim sot ti liu.

Hng dn chi tit qu trnh son tho ti liu.

Ni dung quy nh: c ch, fonts, l, cc biu tng trong lu , m s, hnh thc ti liu, quy nh v ng du ti liu

-----HT PHN I-----


MANAGEMENT BY PROCESSBui 2:II - Cc ti liu thuc h thng ti liu ca cng ty.III - Kim sot ti liu ca b phn.IV - Kim sot h s.


PHN II: H THNG TI LIU CA DNCp 1

Cp 2

Cp 3

Cp 4


Bng so snh h thng ti liu DN v h thng php lutBn cht xy dng h thng ti liu l xy dng h thng php lut cho DN.


Din giiTi liu cp cao s c hiu lc cao hn ti liu cp thp.

Din gii s tay l cc quy trnh, quy nh, hng dn.

Biu mu lun phi i km vi mt ti liu nh: th tc, quy nh, hng dn

Ngoi l so vi h thng php lut.


1. S tay1.1 Khi nim:+ Theo ISO 9000:2000, s tay cht lng l ti liu cung cp nhng thng tin nht qun, cho c ni b v bn ngoi, v h thng qun l cht lng ca t chc.

+ Theo cch hiu thng thng s tay l cm nang hot ng cho mt lnh vc no .


1.2 Mc ch ca s tay:Cung cp thng tin gii thiu cho cc bn lin quan: khch hng, c ng chin lc, Ban Gim c

Gii thiu trit l kinh doanh, s mng, mc tiu, vn ho DN

Cung cp cc thng tin c bn v h thng qun l ca DN.

Cc mc ch khc cn tu thuc vo tng loi s tay.


1.3 Phn loi:

1.3.1 S tay cht lng:

y l loi s tay ca h thng qun l ISO 9000 (phin bn mi nht l ISO 9001:2000).

V ni dung, hu nh ton b ni dung ca s tay cht lng gn nh tng ng vi ni dung ca tiu chun ISO 9001:2000.


1.3.1 S tay cht lng: (tt)Chng IV: H thng qun l cht lng.4.1 p ng cc yu cu chung.

4.2 Ti liu h thng.+ Gii thiu cc loi ti liu ca h thng.+ Th tc kim sot ti liu.+ Th tc kim sot h s.

4.3 Ti liu lin quan.


1.3.1 S tay cht lng: (tt)Chng V: Lnh o5.1 Cam kt ca lnh o.

5.2 Hng vo khch hng.

5.3 Chnh sch cht lng.

5.4 Hoch nh.

5.5 Trch nhim quyn hn v trao i thng tin.

5.6 Xem xt lnh o.


1.3.1 S tay cht lng: (tt)Chng VI: qun l ngun lc.6.1 Cung cp ngun lc.6.2 Ngun nhn lc.6.3 C s h tng.6.4 Mi trng lm vic.


1.3.1 S tay cht lng: (tt)Chng VII: Thc hin sn phm v dch v.7.1 Hoch nh vic to sn phm.7.2 Cc qu trnh lin quan n khch hng.7.3 Thit k v pht trin.7.4 Mua hng.7.5 Sn xut v cung cp dch v.7.6 Kim sot thit b theo di v o lng.


1.3.1 S tay cht lng: (tt)Chng VIII: o lng, phn tch, ci tin8.1 Khi qut.

8.2 Theo di v o lng.

8.3 Kim sot sn phm khng ph hp.

8.4 Phn tch d liu.

8.5 Ci tin.


1.3.2 Cc loi s tay khc:S tay chc nng. V d:+ s tay b phn nhn s.+ s tay kinh doanh.+ s tay k ton

S tay HACCP, SA 8000, ISO 14000.

S tay hot ng (h thng nhng quyn). Operation manual.

S tay nhn vin.


1.4 Hin trng xy dng s tay ca cc DN hin nay.Mi dng li vic pht trin s tay theo yu cu ca cc tiu chun m DN ang p dng. Cha bao qut c ton b hot ng ca DN.

Ni dung ca cc s tay qu kh cng, p dng cng nhc theo nguyn vn ca tiu chun tng ng.

Theo quan im mi, cn xy dng s tay p ng c mc ch xy dng s tay, c bit phi d hiu v m bo yu cu ca cc bn quan tm.


1.5 Xy dng s tay cng ty.1.5.1 Cc thay i so vi yu cu kim sot ti liu:Trang ba, phn Header v Footer, trang chnh sa ti liu tun theo ng Th tc kim sot v hng dn bin son ti liu.

Phn biu mu (ti liu din gii khng ghi vo phn VI m ghi trc tip trong tng phn lin quan).

C th pht trin thm phn mc ch, phm vi, ti liu tham kho.


1.5.2 C cu ni dung s tay1.5.2.1 Phn m u (chng I).

Gii thiu lch s hnh thnh cng ty.

Ban lnh o cng ty.

C cu t chc.

Lnh vc kinh doanh.

Kt qu kinh doanh.

nh hng pht trin.


1.5.2.2 Chng II: H thng ti liu:Gii thiu m hnh ti liu.

Kim sot ti liu.

Kim sot h s.


1.5.2.3 Chng III: Qun trC cu t chc.

U quyn.

Qun l thng tin ni b.

H thng bo co ni b.


1.5.2.4 Qun tr nhn s:Tuyn dng.

o to.

nh gi cng vic .

Lng thng.

Cc ch phc li.

K lut


1.5.2.4 Qun tr nhn s: (tt)V d:Chng 3 Qun tr nhn s.3.7 K lut:Vic k lut ca cng ty tun theo cc quy nh php lut lao ng hin hnh.

Vic thc hin, xem xt, x l, khiu ni v k lut tun theo th tc hng dn xem xt k lut v khiu ni m s: KV/PR-12


1.5.2.5 Cc chng khcMarketing.

Bn hng

Dch v.

Hnh chnh.

K ton


2. Th tc( c xy dng trong phn Part I)


3. Quy nh3.1 Khi nim:Ton b phn ni dung v hnh thc ca ti liu tun theo th tc kim sot ti liu.

Phn bit khi nim quy nh thng thng v khi nim quy nh trong h thng ti liu.

+ Theo cch hiu thng thng, quy nh l tt c nhng g m mt thnh vin trong t chc phi thc hin. Nh vy, bn thn cc ti liu khc nh s tay, th tc, hng dn u l cc quy nh.

+ Theo nh ngha ca ISO 9000: 2000, th quy nh l ti liu cng b cc yu cu (documents stating requirements).


3.2 Cc loi quy nh trong DN:Thc hin ch k ton ti chnh theo quy nh ca php lut.

Thc hin quy nh v lao ng.

Thc hin cc chnh sch ca DN v kinh doanh, nhn s nh:+ Quy nh v thng doanh s.+ Ni quy.+ Quy nh v cc hnh vi, phng php x s, giao tip ca cc thnh vin trong t chc


3.3 Chc nng nhim v, m t cng vic3.3.1 Khi qut:+ Chc nng, nhim v v m t cng vic l mt loi quy nh c th ca t chc.

+ Cn phn bit hai khi nim chc nng v nhim v:_ Chc nng l g? Chc nng l nhim v trng tm ca b phn.

_ Nhim v l g? Ci m bn phi thc hin.


3.3.2 M hnh CN-NV-MTCV


3.3.2 M hnh CN-NV-MTCV (tt)Bc 1: Xc nh cc chc nng chnh.

Bc 2: Xy dng cc quy trnh cho mi chc nng.

Bc 3: Lp list cc nhim v. Trong cc phn ny cn lu n 4 chc nng ca nh qun tr: lp k hoch, t chc, lnh o, kim tra.

Bc 4: Chuyn cc NV cho cc Staff hay qun l thch hp.


3.3.3 Ni dung chnh bn MTCV:Mc tiu cng vic:

Nhim v: + Hu ht cc t chc ch lit k cc NV ca nhn vin m khng th hin trong rng NV thc hin nh th no.+ Chng ta c th thit k phn nhim v lm nhiu ct nh nhim v, ti liu, yu cu..

Quyn hn.

Bo co v u quyn.

Nhiu t chc tch hp thm phn tiu chun cng vic.


4. Tiu chun:Hin nay trong DN tn ti hai loi tiu chun chnh l:+ Tiu chun cng vic.+ Tiu chun sn phm.

Ni dung v hnh thc xy dng tiu chun tun theo quy trnh kim sot ti liu.


5. Hng dn cng vic:HDCV thng chi tit cc ni dung trong s tay, th tc hoc quy nh. i vi mi yu cu trong cc loi ti liu ny, s pht sinh quy tc: 5W1H. HDCV chnh l chi tit ch How trong quy tc ny.

HDCV phn lm hai loi chnh: theo loi cng vic v theo ngi s dng.

Thng thng HDCV c dng cho mt loi cng vic tng ng vi mt ngi s dng th s thun li hn trong vic tip cn.

Ni dung v hnh thc ca HDCV tun theo th tc kim sot ti liu, v thng c phn thnh nhiu bc khc nhau, c din gii chi tit cho tng bc cng vic.


6. Hng dn vn hnh:6.1 i tng s dng:+ Cc loi my mc.+ My vi tnh, server


6.2 C cu ni dung ca ti liu:6.2.1 Chun b:+ Nhin liu.+ H thng in.

6.2.2 Thao tc m my.

6.2.3 Thao tc vn hnh.+ Cc bc vn hnh my.+ Quy nh thi gian kim tra.


6.2 C cu ni dung ca ti liu:6.2.4 Tt my.+ Thao tc tt my.+ Thu dn, sp xp li ni lm vic.

6.2.5 Cc s c thng gp v cch x l.Mc ch l to ra s hng dn cho ngi vn hnh cc s c thng gp h c th x l trc tip m khng cn s h tr t bn ngoi.

6.2.6 Bo tr.


7. Biu muHu nh ton b hot ng ca cng ty th hin qua cc biu mu.

Biu mu khi c ghi chp s l bng chng khch quan v vic thc hin cng vic ca NV.

V tm quan trng ca BM, mt s cng ty thng lp mt danh sch qun l tt c cc loi biu mu.


7. Biu muDanh sch biu mu thng do phng HC qun l. L do, n s lin quan n vic cp pht, s dng cho cc phng ban chc nng..

BM khng bao gi ng c lp m lun i km cc ti liu quy nh v din gii cho n, nh th tc, quy nh, hng dn

M s biu mu thng i km m s ti liu i km vi n, v d: 04/KV/TT-11/BM hoc KV/TT-11/BM04


PHN III:KIM SOT TI LIU CA B PHN


1. Pht sinh ti liu mi.Lp giy ngh son tho ti liu mi (theo mu th tc kim sot ti liu).

Son tho ti liu theo hng dn son tho ti liu.

Chuyn ti liu cho cc b phn c kin (nu ti liu lin quan n phng ban khc).

Lin h b phn HC xin m s ti liu.

Trnh G xem xt v ph duyt.

B phn HC photo v phn phi ti liu.


2. Thay i ti liu:Lp giy ngh thay i ti liu.

Chuyn phng ban khc cho kin, tp hp.

Trnh GD xem xt v ph duyt.

Phng HC chnh sa ti liu h thng v phn phi.


3. Phn phi v hun luyn:B phn lin quan s nhn c mt bn copy ti liu t phng HC. Bn copy phi c ng du kim sot.

Khi nhn c ti liu, trng BP c trch nhim gii thch, hun luyn cho nhn vin v quy trnh mi.

Trng b phn lp bin bn hun luyn, c ch k ca NV tham gia, bin bn hun luyn chnh phi chuyn v phng NS lu.


4. Danh mc ti liu ni b.Danh mc ti liu ni b bao gm tt c cc ti liu pht sinh trong ni b cng ty.

Mi b phn phi lp mt danh mc ti liu ni b ca b phn mnh v cp nht danh mc ti liu thng xuyn.


4. Danh mc ti liu ni b. (tt)


5. Ti liu bn ngoi:5.1 Khi nim: Ti liu bn ngoi l ti liu c ngun gc t bn ngoi.

5.2 Phn loi:

Vn bn php lut.

Ti liu k thut ca khch hng.

Sch hng dn chuyn mn.

Ti liu ca cng ty khc


5.2 Phn loi: (tt)Ti liu bn ngoi cn c phn lm loi c tnh cht bt buc v ti liu tham kho.

Ti liu c tnh cht bt buc v d nh vn bn php lut, ti liu k thut ca khch hng hng dn cho tng n hng c th. Nhng ti liu ny phi c kim sot tng t nh ti liu ni b ca cng ty.

Ti liu bt buc c ng du kim sot v ti liu tham kho c ng du tham kho.


5.3 Kim sot ti liu bn ngoi.B phn phi duy tr mt danh mc ti liu bn ngoi vi mu tng t danh mc ti liu ni b.

Khi pht sinh ti liu bn ngoi, b phn lp phiu ngh p dng ti liu bn ngoi, trnh GD ph duyt (hoc c th u quyn ph duyt cho TP).


PHN IV: KIM SOT H S


1. Yu cu:Xc nh bng chng v qu trnh thc hin h thng ti liu.

m bo tnh r rng, d nhn bit, d s dng.

Xc nh phng php bo qun, bo v.

Xc nh thi gian lu tr v hu b h s.

Cch thc s dng.


2. ngha:Gim ri ro khi nhn vin ngh vic, ngh t xut.

Thun li cho qu trnh bn giao cng vic.

Truy xut nhanh h s


3. Phn loi h s:

H s trong my/ cng/server.

H s giy.

H s trn mng/email.

H s lu trn cc a CD.


4. Danh mc h s.


5. Qun l h s ca b phn.Cng ty phi c danh mc h s chung. Danh mc ny ch yu nu ra nguyn tc qun l cc loi h s.

Danh mc h s ca b phn no th b phn t qun l.

Trong cc loi h s, hin nay vic qun l h s trong my vi tnh ca cc cng ty cn nhiu vng mc.


CM N S THAM GIA CA QU V


Ng Quang Thut

PROCEDURE

-- Have this slide displayed as participants arrive to the program.

-- Provide a general welcome to the course.

TRANSITION

-- Move to next slide.

Ng Quang Thut

Ng Quang Thut

PROCEDURE

-- To begin the process of getting Trainees to participate, an icebreaker exercise can be done at this point. This can be as simple as asking participants to introduce themselves. Take no longer than 10-15 minutes and adjust the exercise appropriately for the class size.* Name* Work Location/Role* Experience, etc.

TRANSITION-- Click to next slide to being first segment of the course.

Ng Quang Thut

Ng Quang Thut

PROCEDURE

-- Discuss the purpose of this course and the importance of this topic. Read purpose statement from slide. It includes the process of determining net demand for transmission to the Master Production Scheduling Process (MPS), delivering recommended replenishments to the Product Replenishment Process and assembling these recommendations for delivery to P&G distribution centers. The course also includes how to establish a Bill of Distribution, the role of safety stock in DRP calculations, how to establish master data for Deployment, and how calculations and priorities are set within DRP/Deployment.

-- Answer the question Whats in it for me? for Trainees to reinforce the importance of what they are about to learn and the link to their jobs.

-- Reinforce that we want each participant to leave with ideas for improving the DRP/ Deployment process in their home organization.

TRANSITION-- Move to next slide.

Ng Quang Thut

Ng Quang Thut

Ng Quang Thut

Documents

07. ky nang quan ly theo qua trinh