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IndirectExamples• Better Image• Staff morale• Customer Service(improved perception)
DirectExamples• Greater accuracy• Lower staff turnover• customer service(increased speed of response)
DirectExamples• Staff reductions• Skills Mix• accommodation
Tangible
Intangible
Relate to non-financial objectives
Relate to financial objectives
IndirectExamples• Better Image• Staff morale• Customer Service(improved perception)
DirectExamples• Greater accuracy• Lower staff turnover• customer service(increased speed of response)
DirectExamples• Staff reductions• Skills Mix• accommodation
Tangible
Intangible
Relate to non-financial objectives
Relate to financial objectives
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Ref BenefitA1 Improved Patient Experience 1.6 1.7 1.9 1.11 1.12 1.13 1.14 1.15 1.16 1.22 1.23 1.24 1.25 1.26 1.27 1.28 1.29 1.30 1.31 2.8 4.7 4.8 4.9 4.12 3.1 3.2 3.3 3.4 3.6 3.8 3.13 3.14 3.15 3.19
Very Disatisfied 5.49 8.6 11.4 8.8 8.6 0 4.8 5.6 11.5 13.3 13 8.8 6.1 2.9 0 3.2 2.9 3 3.1 6.9 0 0 0 0 0 5.7 5.7 11.4 6.5 6.2 3.3 8.3 7.1 6.7 3.2Dissatisfied 3.94 2.9 0 2.9 2.9 6.5 14.3 0 3.8 0 4.3 0 3 2.9 5.9 3.2 2.9 3 6.2 0 4.8 6.2 7.1 0 5 8.6 5.7 2,9 6.5 3.1 0 8.3 0 6.7 3.2Fairly Satisfied 23.19 2.9 8.6 0 5.7 19.4 47.6 72.2 34.6 86.7 13 0 0 8.8 20.6 19.4 8.8 6.1 18.8 34.5 28.6 25 50 33.3 30 5.7 8.6 5.7 12.9 6.2 16.7 58.3 50 40 9.7Satisfied 23.19 22.9 28.6 32.4 28.6 25.8 23.8 11.1 15.4 0 30.4 14.7 30 26.5 29.4 41.9 44.1 33.3 37.5 31 19 18.8 7.1 11.1 25 14.3 11.4 14.3 19.4 34.4 26.7 8.3 28.6 20 22.6Very Satisfied 44.21 62.9 51.4 55.9 54.3 48.4 9.5 11.1 34.6 0 39.1 76.5 60.6 58.8 44.1 32.3 41.2 54.5 34.4 27.6 47.6 50 35.7 55.6 40 65.7 68.6 65.7 54.8 50 53.3 16.7 14.3 26.7 61.3
A2 Better Access to facilities (physical) 1.1 1.2 1.3 1.4 1.5 1.17 1.18 1.19 1.20 1.21 1.30Very Disatisfied 6.28 8.6 5.7 5.7 9.1 6.7 6.9 5.3 4 2.9 11.1 3.1Dissatisfied 7.05 0 2.9 17.1 0 6.7 6.9 15.8 16 5.9 0 6.2Fairly Satisfied 19.76 2.9 8.6 11.4 6.1 26.7 24.1 47.4 36 20.6 14.8 18.8Satisfied 24.95 20 40 28.6 36.4 26.7 24.1 5.3 8 29.4 18.5 37.5Very Satisfied 41.98 68.6 42.9 37.1 48.5 33.3 37.9 26.3 36 41.2 55.6 34.4
A3 Greater Privacy 4.1 4.2 4.3 4.4 4.5 4.6Very Disatisfied 4.58 3.2 3.8 5.3 5.3 4.3 5.6Dissatisfied 6.70 9.7 3.8 5.3 15.8 0 5.6Fairly Satisfied 29.37 12.9 19.2 36.8 36.8 26.1 44.4Satisfied 16.28 19.4 11.5 15.8 15.8 13 22.2Very Satisfied 43.02 54.8 61.5 36.8 26.3 56.5 22.2
A4 More Services in 1 place (co-location) 3.5Very Disatisfied 9.50 9.5Dissatisfied 0.00 0Fairly Satisfied 9.50 9.5Satisfied 23.80 23.8Very Satisfied 57.10 57.1
A6 Greater Access (service) 2.1 2.2 2.3 2.4 2.5 2.6 2.7 3.5 3.17Very Disatisfied 4.23 7.1 5 5.6 5.6 0 0 0 9.5 5.3Dissatisfied 3.19 3.6 5 0 0 3.6 5 6.2 0 5.3Fairly Satisfied 32.57 21.4 45 38.9 61.1 21.4 30 50 9.5 15.8Satisfied 28.78 35.7 30 27.8 11.1 50 25 18.8 23.8 36.8Very Satisfied 31.22 32.1 15 27.8 22.2 25 40 25 57.1 36.8
A7 Less time waiting 3.10 3.12Very Disatisfied 6.30 5.9 6.7Dissatisfied 0.00 0 0Fairly Satisfied 37.65 35.3 40Satisfied 19.25 11.8 26.7Very Satisfied 36.90 47.1 26.7
A8 New Services 3.18 3.18Very Disatisfied 3.40 3.4Dissatisfied 3.40 3.4Fairly Satisfied 20.70 20.7Satisfied 34.70 34.7Very Satisfied 37.90 37.9
A10 Increased Patient Choice 4.3 4.4 4.10 4.11 4.12 3.50 3.11 3.7 3.13 3.18Very Disatisfied 6.42 9.5 5.9 5 8.3 3.4Dissatisfied 2.34 0 0 0 8.3 3.4Fairly Satisfied 32.28 9.5 52.9 20 58.3 20.7Satisfied 21.72 23.8 11.8 30 8.3 34.7Very Satisfied 37.22 57.1 29.4 45 16.7 37.9
C3 Improved Community facilities 3.9 3.16Very Disatisfied 7.05 5 9.1Dissatisfied 2.25 0 4.5Fairly Satisfied 16.60 15 18.2Satisfied 23.60 25 22.2Very Satisfied 50.25 55 45.5
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Ref BenefitA1 Improved Patient Experience 1.6 1.7 1.9 1.11 1.12 1.13 1.14 1.15 1.16 1.22 1.23 1.24 1.25 1.26 1.27 1.28 1.29 1.30 1.31 2.8 4.7 4.8 4.9 4.12 3.1 3.2 3.3 3.4 3.6 3.8 3.13 3.14 3.15 3.19
Very Disatisfied 3.96 5.3 6.6 5.5 5.3 1.6 5.9 5.3 7.3 13.3 8 5.3 4 2.70 0 3.2 1.3 1.3 1.4 3.2 1.6 1.8 2 3.5 3.3 3.9 3.9 6.5 4.1 4.1 1.4 3.4 2.2 2.3 4.1Dissatisfied 3.01 1.3 2.6 1.4 1.3 3.3 7.8 2.6 3.6 6.7 4 0 1.3 1.30 4 4.8 1.3 5.3 6.9 1.6 4.8 5.3 4.1 1.8 5 3.9 2.6 2.6 2.7 1.4 0 3.4 0 2.3 1.4Fairly Satisfied 18.45 2.6 6.6 2.7 6.6 14.8 31.4 50 25.5 56.7 18 0 4 10.70 21.3 17.5 7.9 2.7 11.1 27.4 19 14 34.7 19.3 25 6.5 7.8 7.8 17.8 10.8 18.8 55.2 35.6 27.9 9.6Satisfied 28.33 23.7 30.3 30.1 31.6 34.4 33.3 18.4 20 10 36 22.7 32 29.30 32 42.9 47.4 37.3 38.9 37.1 28.6 24.6 18.4 28.1 30 20.8 19.5 18.2 23.3 31.1 27.5 17.2 26.7 37.2 24.7Very Satisfied 46.25 67.1 53.9 60.3 55.3 45.9 21.6 23.7 43.6 13.3 34 72 58.7 56.00 42.7 31.7 42.1 53.3 41.7 30.6 46 54.4 40.8 47.4 36.7 64.9 66.2 64.9 52.1 52.7 52.2 20.7 35.6 30.2 60.3
A2 Better Access to facilities (physical) 1.1 1.2 1.3 1.4 1.5 1.17 1.18 1.19 1.20 1.21 1.30Very Disatisfied 5.06 5.3 5.3 5.3 5.7 5.7 4.9 7.5 5.3 2.8 6.5 1.4Dissatisfied 5.56 1.3 2.6 9.3 0 0 9.8 15 10.5 4.2 1.6 6.9Fairly Satisfied 15.88 2.6 5.3 12 5.7 5.7 26.2 45 33.3 18.1 9.7 11.1Satisfied 25.58 17.1 30.3 26.7 32.9 32.9 19.7 7.5 19.3 31.9 24.2 38.9Very Satisfied 47.93 73.7 56.6 46.7 55.7 55.7 39.3 25 31.6 43.1 58.1 41.7
A3 Greater Privacy 4.1 4.2 4.3 4.4 4.5 4.6Very Disatisfied 1.93 1.4 2.9 2.1 1.8 1.5 1.9Dissatisfied 8.62 6.8 5.9 10.4 15.8 1.5 11.3Fairly Satisfied 19.43 6.8 13.2 27.1 24.6 18.5 26.4Satisfied 24.50 30.1 17.6 27.1 19.3 24.6 28.3Very Satisfied 45.48 54.8 60.3 33.3 38.6 53.8 32.1
A4 More Services in 1 place (co-location) 3.5Very Disatisfied 6.60 6.6Dissatisfied 0.00 0Fairly Satisfied 6.60 6.6Satisfied 37.70 37.7Very Satisfied 49.20 49.2
A6 Greater Access (service) 2.1 2.2 2.3 2.4 2.5 2.6 2.7 3.5 3.17Very Disatisfied 4.91 4.5 13.3 5 5 1.4 0 4.3 6.6 4.1Dissatisfied 5.39 3 13.3 3.3 6.7 4.3 3.2 10.6 0 4.1Fairly Satisfied 21.43 14.9 31.7 20 31.7 12.9 29 27.7 6.6 18.4Satisfied 33.30 34.3 21.7 33.3 30 44.3 33.9 29.8 37.7 34.7Very Satisfied 35.00 43.3 20 38.3 26.7 37.1 33.9 27.7 49.2 38.8
A7 Less time waiting 3.10 3.12Very Disatisfied 1.85 1.8 1.9Dissatisfied 1.75 3.5 0Fairly Satisfied 18.35 17.5 19.2Satisfied 21.20 19.3 23.1Very Satisfied 56.85 57.9 55.8
A8 New Services 3.18 3.18Very Disatisfied 2.90 2.9Dissatisfied 5.70 5.7Fairly Satisfied 24.30 24.3Satisfied 30.00 30Very Satisfied 37.10 37.1
A10 Increased Patient Choice 4.3 4.4 4.10 4.11 4.12 3.50 3.11 3.7 3.13 3.18Very Disatisfied 3.22 2.1 1.8 5.3 1.7 3.3 6.6 3.2 1.9 3.4 2.9Dissatisfied 4.89 10.4 15.8 1.8 3.3 5 0 1.6 1.9 3.4 5.7Fairly Satisfied 26.13 27.1 24.6 26.3 28.3 25 6.6 16.1 27.8 55.2 24.3Satisfied 26.90 27.1 19.3 29.8 28.3 30 37.7 27.4 22.2 17.2 30Very Satisfied 38.86 33.3 38.6 36.8 38.3 36.7 49.2 51.6 46.3 20.7 37.1
C3 Improved Community facilities 3.9 3.16Very Disatisfied 3.75 1.7 5.8Dissatisfied 2.90 0 5.8Fairly Satisfied 20.25 13.6 26.9Satisfied 28.50 33.9 23.1Very Satisfied 44.65 50.8 38.5
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Ref BenefitA2 Better Access to facilities (physical) 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9
Very Disatisfied 3.38 0 0 0 0 13.3 10 7.1 0 0Dissatisfied 11.72 0 18.8 6.7 23.1 6.7 10 21.4 0 18.8Fairly Satisfied 22.77 6.2 31.2 13.3 23.1 20 50 28.6 20 12.5Satisfied 27.00 43.8 12.5 33.3 23.1 26.7 10 28.6 40 25Very Satisfied 35.16 50 37.5 46.7 30.8 33.3 20 14.3 40 43.8
D1 Better Working Environment 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 1.20 1.21 1.22 1.23 1.24 1.25 1.26 1.27 1.28 1.29 1.30 1.31 1.32 1.33 1.34 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 3.1 3.2Very Disatisfied 2.79 0 18.8 0 0 7.7 0 0 0 0 33.3 0 0 0 0 0 0 0 0 0 0 6.7 0 0 0 14.3 6.2 0 0 0 0 0 0 7.7 0 0Dissatisfied 4.73 0 31.2 0 0 0 7.1 6.7 0 20 22.2 10 16.7 0 0 6.7 6.7 0 6.2 0 6.2 0 6.7 0 0 14.3 0 0 0 0 0 0 0 0 0 0Fairly Satisfied 15.52 13.3 0 0 0 7.7 0 20 0 0 22.2 20 33 14.3 6.2 13.3 20 50 18.8 33.3 31.2 26.7 20 20 36.4 14.3 0 21.4 0 7.7 6.7 27.3 7.7 7.7 28.6 20Satisfied 48.76 53.3 25 50 33.3 38.5 35.7 46.7 60 70 22.2 50 33 64.3 50 33.3 33.3 35.7 56.2 50 43.8 53.3 46.7 66.7 54.5 35.7 50 50 61.5 69.2 66.7 45.5 69.2 61.5 42.9 40Very Satisfied 28.20 33.3 25 50 66.7 46.2 57.1 26.7 40 10 0 20 16.7 21.4 43.8 46.7 40 14.3 18.8 16.7 18.8 13.3 26.7 13.3 9.1 21.4 43.8 28.6 38.5 23.1 26.7 27.3 23.1 23.1 28.6 40
D2 Incentives 3.5 3.8 3.10 3.12 3.14 3.15 3.16 3.18 4.5 4.6 4.7 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17Very Disatisfied 1.82 0 0 0 0 0 28.6 0 0 0 0 0 0 0 0 0 0 0 0 7.7 0Dissatisfied 1.54 7.7 0 0 0 0 7.1 8.3 0 0 0 7.7 0 0 0 0 0 0 0 0 0Fairly Satisfied 15.34 38.5 25 13.3 15.4 30.8 21.4 41.7 8.3 6.7 6.7 7.7 6.7 7.7 6.7 8.3 7.1 14.3 25 7.7 7.7Satisfied 46.35 30.8 50 53.3 53.8 30.8 21.4 33.3 58.3 66.7 53.3 69.2 53.3 46.2 46.7 66.7 50 57.1 16.7 30.8 38.5Very Satisfied 34.98 23.1 25 33.3 30.8 38.5 21.4 16.7 33.3 26.7 40 15.4 40 46.2 46.7 25 42.9 28.6 58.3 53.8 53.8
D4 Increased career prospects 3.17 3.19 3.20Very Disatisfied 3.33 0 0 10Dissatisfied 3.03 9.1 0 0Fairly Satisfied 15.50 18.2 8.3 20Satisfied 41.83 45.5 50 30Very Satisfied 36.33 27.3 41.7 40
Question and satisfaction
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Ref BenefitA1 Improved Patient Experience 1.6 1.7 1.9 1.11 1.12 1.13 1.14 1.15 1.16 1.22 1.23 1.24 1.25 1.26 1.27 1.28 1.29 1.30 1.31 2.8 4.7 4.8 4.9 4.12 3.1 3.2 3.3 3.4 3.6 3.8 3.13 3.14 3.15 3.19
Very Disatisfied 3.17 2.4 2.4 2.6 2.4 3.3 6.9 5 3.3 13.3 3.7 2.4 2.4 2.4 2.4 3 0 7.3 7.5 0 2.4 2.5 2.9 5.3 5.1 2.4 2.4 2.4 2.4 2.4 0 0 0 0 4.8Dissatisfied 1.90 0 4.9 0 0 0 3.4 5 3.3 13.3 3.7 0 0 0 0 6.1 0 0 0 0 4.9 5 2.9 2.6 5.1 0 0 2.4 0,00 0 0 0 0 0 0Fairly Satisfied 13.88 2.4 4.9 5.1 7.3 6.7 17.2 30 16.7 26.7 18.5 0 7.1 12.2 19.5 15.2 4.8 0 5 21.9 12.2 7.5 26.5 10.5 20.5 4.8 4.8 9.5 19 12.2 17.9 52.9 26.7 18.5 7.1Satisfied 32.84 26.8 31.7 28.2 34.1 46.7 41.4 25 26.7 20 44.4 26.8 31 29.3 36.6 45.5 52.4 39 40 43.8 34.1 27.5 23.5 36.8 33.3 28.6 28.6 21.4 28.6 29.3 30.8 23.5 26.7 48.1 26.2Very Satisfied 48.24 68.3 56.1 64.1 56.1 43.3 31 35 50 26.7 29.6 70 59.5 56.1 41.5 30.3 42.9 53.7 47.5 34.4 46.3 57.5 44.1 44.7 35.9 64.3 64.3 64.3 50 56.1 51.3 23.5 46.7 33.3 61.9
A2 Better Access to facilities (physical) 1.1 1.2 1.3 1.4 1.5 1.17 1.18 1.19 1.20 1.21 1.30Very Disatisfied 4.86 2.4 4.9 5 2.7 6.2 3.1 10 6.2 2.6 2.9 7.5Dissatisfied 4.51 2.4 2.4 2.5 0 3.1 12.5 15 6.2 2.6 2.9 0Fairly Satisfied 14.67 2,4 2.4 12.5 5.4 9.4 25 40 28.1 13.2 5.7 5Satisfied 26.05 14.6 24.4 27.5 29.7 25 18.8 10 31.2 36.8 28.6 40Very Satisfied 50.97 78 65.9 52.5 62.2 56.2 40.6 25 28.1 44.7 60 47.5
A3 Greater Privacy 4.1 4.2 4.3 4.4 4.5 4.6Very Disatisfied 3.42 0 2.4 0 0,00 0 14.7Dissatisfied 8.82 4.8 7.3 13.8 13.5 13.5 0Fairly Satisfied 14.72 2.4 9.8 20.7 18.9 18.9 17.6Satisfied 27.45 38.1 19.5 34.5 21.6 21.6 29.4Very Satisfied 46.13 54.8 61 31 45.9 45.9 38.2
A4 More Services in 1 place (co-location) 3.5Very Disatisfied 2.60 2.6Dissatisfied 0.00 0Fairly Satisfied 5.10 5.1Satisfied 46.20 46.2Very Satisfied 46.20 46.2
A6 Greater Access (service) 2.1 2.2 2.3 2.4 2.5 2.6 2.7 3.5 3.17Very Disatisfied 5.30 2.6 17.9 4.9 4.9 2.4 2.4 6.7 2.6 3.3Dissatisfied 5.84 0 15.4 4,9 9.8 4.9 0 13.3 0 3.3Fairly Satisfied 15.06 10.5 25.6 12.2 17.1 4.9 26.8 13.3 5.1 20Satisfied 35.77 34.2 17.9 34.1 39 41.5 39 36.7 46.2 33.3Very Satisfied 37.89 52.6 23.1 43.9 29.3 46.3 31.7 30 46.2 40,0
A7 Less time waiting 3.11 3.1 3.12Very Disatisfied 1.20 2.4 0Dissatisfied 0.00 0 0Fairly Satisfied 6.55 4.8 8.3Satisfied 25.40 28.6 22.2Very Satisfied 66.85 64.3 69.4
A8 New Services 3.18 3.18Very Disatisfied 2.40 2.4Dissatisfied 4.90 4.9Fairly Satisfied 26.80 26.8Satisfied 29.30 29.3Very Satisfied 36.60 36.6
A10 Increased Patient Choice 4.3 4.4 4.10 4.11 4.12 3.50 3.11 3.70 3.13 3.18Very Disatisfied 2.23 0 0,00 5.1 2.5 5.1 2.6 2.4 0 0 2.4Dissatisfied 4.76 13.8 13.5 2.6 2.5 5.1 0 2.4 2.8 0 4.9Fairly Satisfied 21.91 20.7 18.9 23.1 25 20.5 5.1 12.2 13.9 52.9 26.8Satisfied 30.38 34.5 21.6 33.3 27.5 33.3 46.2 26.8 27.8 23.5 29.3Very Satisfied 40.92 31 45.9 35.9 42.5 35.9 46.2 56.1 55.6 23.5 36.6
C3 Improved Community facilities 3.9 3.16Very Disatisfied 1.65 0 3.3Dissatisfied 3.35 0 6.7Fairly Satisfied 23.25 13.2 33.3Satisfied 30.05 36.8 23.3Very Satisfied 41.65 50 33.3
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A Accesibility x XA1 Equity of sites and community coverage XA2 Enables improved service range to be delivered X XA3 Physical access to sites and premises optimal X XA4 Safe and secure setting X XA5 Clear Flows and way finding X XA6 Extended Opening hours X XB Capacity xB1 Enables PCT deliver capacity required for Tier 2 x XB2 Enables PCT deliver capacity required for GP expansion x XB3 Offers new capacity for extended PCHT x XB4 Enables PCT to deliver new and extended capacity required for psychological therapies x XB5 Enables extended and flexible capacity for health lifestyle services x XB6 Creating workforce and staffing opportunities employment and volunteering x XB7 Capacity increase in dental care x XC Functionality x
C1 Buildings are functionally fit for purpose x XC2 Future proof in terms of flexible clinical space x XC3 ‘User Friendly’ x XC4 Health and Safety Aspects x XC5 Integrated systems – infrastructure… x XC6 Integrated systems – hospitality, … x XD Efficiency x
D1 best use of space - optimal size areas for services x X XD2 flexibility of space - multiple use, DDA compliant x X XD3 flexibility of space - signage, wayfinding, respond to future changes in services x XD4 flexibility of space - Respond to future changes in services x XD5 optimum user of human resources - economy of scale (i.e. management and administration), working patternsx XD6 synergies of joint working x X XD7 shorter waiting times x XD8 meeting and greeting x XD9 multi-services in one location x X X
D10 appropriate booking facilities x XD11 new employment x XD12 better access to information x XD13 newer, improved and efficient uttilities - green x XD14 appropriate, up to date equipment x XD15 location of development - staff and patients x X XD16 use of available capacity x XD17 reducing hospital admissions x X XD18 more efficient, simpler patient pathway x XD19 reducing inappropriate patient contacts - streamline x X
E Ease of Implementation xE1 enables prasing plus balance of implementation x XE2 minimizes management time x XF Whole System Optimisation x
F1 pathway referral agreement x XF2 decreased DNAs xF3 decrease community service visits xF4 service provision - providers x
Emerging Benefits following consolidation and segmentation
Elicited Benefits from Workshops 1 and 2
Description (proposed)Elicited Benefits
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ay fi
ndin
gEx
tend
ed O
peni
ng
hour
s
PCT
capa
city
- Ti
er
2 PCT
cap
acity
-GP
ex
pans
ion
New
cap
acity
for
exte
nded
PCH
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T ca
pacit
y p
sy.
ther
apie
sEn
able
s ex
tend
ed
and
flexi
ble
Crea
ting
wor
kfor
ce
oppo
rtun
ities
Build
ings
are
fu
nctio
nally
fit f
or
Futu
re p
roof
in
term
s of
flex
ible
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r Frie
ndly
’
Heal
th a
nd S
afet
y As
pect
sIn
tegr
ated
sy
stem
s –
Best
use
of s
pace
- fle
xibi
lity
Resp
ond
to fu
ture
ch
ange
s in
Op
timum
use
r of
hum
an re
sour
ces
- Sy
nerg
ies
of jo
int
wor
king
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ter w
aitin
g tim
esM
eetin
g an
d gr
eetin
gM
ulti-
serv
ices
in
one
loca
tion
New
em
ploy
men
t
Bette
r acc
ess
to
info
rmat
ion
New
er, i
mpr
oved
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d ef
ficie
nt
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opria
te, u
p to
da
te e
quip
men
tRe
ducin
g ho
spita
l ad
miss
ions
Mor
e ef
ficie
nt,
simpl
er p
atie
nt
Enab
les
pras
ing
plus
bal
ance
of
Min
imize
s m
anag
emen
t tim
e
Path
way
refe
rral
ag
reem
ent
Decr
ease
d DN
As
Decr
ease
co
mm
unity
ser
vice
Se
rvice
pro
visio
n -
prov
ider
s
A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 D1 D2 D3 D4 D5 D6 D7 D9 D10 D11 D12 D15 D16 F1 F2 E1 E2 E3 E41 Reduce Excuse factor 1 X2 One stop visit – diagnostics enhance “perceived” accessibility 1 X3 Liaise with GMPTE 1 X4 Security for staff – evenings etc. 2 X X5 Security inside building 2 X X6 Flexible working hours 1 X7 Government Policy 1 X8 Security 1 X9 PCT Contract 1 X
10 Transport 2 X X11 Service funding providers 1 X12 Staff 4 X X X X13 Money 3 X X X14 Practice Based Commissioning (PBC) 1 X15 Change management 1 X16 Education Programmes 2 X X17 Communication and information 3 X X X18 Equipment 2 X X19 Culture change 1 X20 IT 5 X X X X X21 Access 4 X X X X22 Trained staff 1 X23 Choice (How and interventions) 1 X24 Volunteers 1 X25 Info sharing protocol 1 X26 Info availability 1 X27 Partnerships 1 X28 Broader staff involvement 1 X29 Clinical governance 1 X30 Coldicott 1 X31 Patient/service user group 1 X32 Involvement 1 X33 Legislation 1 X34 Systems engineer 1 X35 Business Management 1 X36 Service providers 1 X37 Facilities Management 1 X38 Robust structured approach 1 X39 One stop shop model 2 X X40 GPs maximizing rent 1 X41 Estates strategy - SMBC 1 X42 Whole system engagement 1 X43 No decant necessary, phased 1 X44 On site diagnostics 1 X45 High profile location 1 X46 Multi-agency links 1 X47 Signage, way-finding 1 X48 Working patterns 2 X X49 Engagement 1 X50 Partnership with local organizations 1 X51 Reducing inappropriate patient contacts - streamline 1 X52 Booking plus utilization system 1 X53 Information pods/leaflets 1 X54 Complimentary facilities – crèche, secure buggy lock 1 X55 Location of services in building. 1 X56 Adequate parking provision 3 X X X57 Lighting and Environment quality 1 X58 Enough lifts etc 1 X59 Clarity of routes 1 X60 No bottle necks 1 X61 Separate Routes 1 X62 Infrastructure 1 X63 Room, space 4 X X X X64 Flexible space 3 X X X65 Project/ Building concept 2 X X66 Building environment 1 X67 Patient and staff facilities 1 X68 Training facility 1 X69 Optimal size areas for services 1 X70 Location/position site 1 X71 Multi-use rooms 1 x72 Design - standard sized rooms 2 X X73 Appropriate booking facilities 2 X X
PROC
ESS
PHYS
ICAL
Enablers
Cont
rol (
N.º
of c
ases
)
Initial Strategic Benefits
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Accessibility Capacity Functionality Efficiency Ease of implementationWhole system optimisation
Equi
ty o
f si
tes
and
com
mun
ity
Enab
les
impr
oved
se
rvic
e to
be
Phys
ical
acc
ess
to
site
s an
d pr
emis
es
Saf
e an
d se
cure
se
ttin
gCle
ar F
low
s an
d w
ay fin
ding
Exte
nded
Ope
ning
ho
urs
PCT
capa
city
- T
ier
2 PCT
cap
acity
-G
P ex
pans
ion
New
cap
acity
for
ex
tend
ed P
CH
TPC
T ca
paci
ty ps
y.
ther
apie
sEn
able
s ex
tend
ed
and
flexi
ble
Cre
atin
g w
orkf
orce
op
port
uniti
es
Bui
ldin
gs a
re
func
tiona
lly fit
for
Futu
re p
roof
in
term
s of
fle
xibl
e
‘Use
r Fr
iend
ly’
Hea
lth a
nd S
afet
y Asp
ects
Inte
grat
ed
syst
ems
–
Bes
t us
e of
spa
ce-
flexi
bilit
yRe
spon
d to
fut
ure
chan
ges
in
Opt
imum
use
r of
hu
man
res
ourc
es -
Sy
nerg
ies
of joi
nt
wor
king
Sho
rter
wai
ting
times
Mee
ting
and
gree
ting
Mul
ti-se
rvic
es in
on
e lo
catio
n
New
em
ploy
men
t
Bet
ter
acce
ss t
o in
form
atio
nN
ewer
, im
prov
ed
and
effic
ient
App
ropr
iate
, up
to
date
equ
ipm
ent
Redu
cing
hos
pita
l ad
mis
sion
sM
ore
effic
ient
, si
mpl
er p
atie
nt
Enab
les
pras
ing
plus
bal
ance
of
Min
imiz
es
man
agem
ent
time
Path
way
ref
erra
l ag
reem
ent
Dec
reas
ed D
NAs
Dec
reas
e co
mm
unity
ser
vice
Ser
vice
pro
visi
on -
pr
ovid
ers
A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 D1 D2 D3 D4 D5 D6 D7 D9 D10 D11 D12 D15 D16 F1 F2 E1 E2 E3 E41 SHA 2 X X2 SHE 3 X X X3 GPs 10 X X X X X X X X X X4 Finance 1 X5 PCT 6 X X X X X X6 Project Directorates 4 X X X X7 Stockport managed care (SMC) 4 X X X X8 Public consultation 2 X X9 PCT Commissioners 5 X X X X X
10 Service Providers 4 X X X X11 Patient consultation 5 X X X X X12 Consultants 3 X X X13 Contractors 8 X X X X X X X X14 LA 2 X X15 GMPTS 2 X X16 Staff consultation 1 X17 Security 2 X X18 Health and safety 2 X X19 Police 1 X20 Service managers/leaders 11 X X X X X X X X X X X21 IT support/supplier 6 X X X X X X22 Administration team 1 X23 LA highways 1 X24 Foundation Trust 5 X X X X X25 GPwSl 1 X26 NWAS (ambulance) 1 X27 Patient support group 2 X X28 HR 1 X29 Centre 1 X30 Architects and design team 7 X X X X X X X31 Healthcare planner 1 X32 MPs Councillors 1 X33 PCT providers 5 X X X X X34 GP support staff 1 X35 LMC 1 X36 PALs 1 X37 MPs/councillors 1 X38 DNs/ACM 1 X39 Pediatrists 1 X40 School nurses 1 X41 Social Care staff 1 X42 Therapists 1 X43 Pennine care F-T 1 X44 Voluntary organisations 5 X X X X X45 3rd/independent sector providers 3 X X X46 Substance and misuse service 1 X47 Public health 1 X48 Community group 2 X X49 College 4 X X X X50 Enterprise 1 X51 Commerce providers 1 X52 Marketing 1 X53 Partnerships 1 X54 DOH 2 X X55 Clinical governance 3 X X X56 Staff 4 X X X X57 Emergency services 1 X58 Facility management 1 X59 Local Government 1 X60 Policy makers 1 X61 Support service leads 1 X62 Health planners 4 X X X X63 Employers - external and eptc 3 X X X64 Human resource 2 X X65 SMBC 4 X X X X66 Procurement Staff 1 X67 FT 1 X68 Service implementation proj. lead 1 X
Actors
Con
trol
(N
.º o
f ca
ses)
Initial Strategic Benefits
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Accessibility Capacity Functionality 0% Efficiency Ease of implementationWhole system optimisation
Equi
ty o
f si
tes
and
com
mun
ity
Enab
les
impr
oved
se
rvic
e to
be
Phys
ical
acc
ess
to
site
s an
d pr
emis
es
Saf
e an
d se
cure
se
ttin
gCle
ar F
low
s an
d w
ay fin
ding
Exte
nded
Ope
ning
ho
urs
PCT
capa
city
- T
ier
2 PCT
cap
acity
-G
P ex
pans
ion
New
cap
acity
for
ex
tend
ed P
CH
TPC
T ca
paci
ty ps
y.
ther
apie
sEn
able
s ex
tend
ed
and
flexi
ble
Cre
atin
g w
orkf
orce
op
port
uniti
es
Bui
ldin
gs a
re
func
tiona
lly fit
for
Futu
re p
roof
in
term
s of
fle
xibl
e
‘Use
r Fr
iend
ly’
Hea
lth a
nd S
afet
y Asp
ects
Inte
grat
ed
syst
ems
–
Bes
t us
e of
spa
ce-
flexi
bilit
yRe
spon
d to
fut
ure
chan
ges
in
Opt
imum
use
r of
hu
man
res
ourc
es -
Sy
nerg
ies
of joi
nt
wor
king
Sho
rter
wai
ting
times
Mee
ting
and
gree
ting
Mul
ti-se
rvic
es in
on
e lo
catio
n
New
em
ploy
men
t
Bet
ter
acce
ss t
o in
form
atio
nN
ewer
, im
prov
ed
and
effic
ient
App
ropr
iate
, up
to
date
equ
ipm
ent
Redu
cing
hos
pita
l ad
mis
sion
sM
ore
effic
ient
, si
mpl
er p
atie
nt
Enab
les
pras
ing
plus
bal
ance
of
Min
imiz
es
man
agem
ent
time
Path
way
ref
erra
l ag
reem
ent
Dec
reas
ed D
NAs
Dec
reas
e co
mm
unity
ser
vice
Ser
vice
pro
visi
on -
pr
ovid
ers
A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 C1 C2 C3 C4 C5 D1 D2 D3 D4 D5 D6 D7 D9 D10 D11 D12 D15 D16 F1 F2 E1 E2 E3 E41 Service users 10 X X X X X X X X X X2 AHP 1 X3 GPs 10 X X X X X X X X X X4 Carers 9 X X X X X X X X X5 Community 18 X X X X X X X X X X X X X X X X X X6 Transport service 1 X7 Service user of social care 1 X8 Voluntary organisations 3 X X X9 PCT 5 X X X X X
10 PCHT 1 X11 Stockport managed care (SMC) 1 X12 Vulnerable groups 1 X13 Volunteers 2 X X14 Service Providers 4 X X X X15 Patients 18 X X X X X X X X X X X X X X X X X X16 Students 1 X17 Employees 1 X18 Local businesses 5 X X X X X19 Commissioners 3 X X X20 Social enterprise 1 X21 Transport 1 X22 IT support/supplier 1 X23 GP support staff 1 X24 PALs 1 X25 Social Care 1 X26 3rd/independent sector providers 1 X27 College 6 X X X X X X28 DOH 4 X X X X29 Staff 14 X X X X X X X X X X X X X X30 Local Employers 3 X X X31 Alied health professionals 1 X32 SMBC 3 X X X33 PP groups 1 X34 FT 1 X35 IS (loadstore) 1 X36 Service implementation proj. lead 1 X
Beneficiaries
Con
trol
(N
.º o
f ca
ses)
Initial Strategic Benefits
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(
(
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Acc
essi
bilit
y
Cap
acity
Func
tiona
lity
Effic
ienc
y
Ease
of
impl
emen
tatio
n
Who
le s
yste
m
optim
isat
ion
1 Reduction in activity in secondary care 1 X2 Further to travel & ease of access to new location 3 X X X3 No nearby parking facilities 3 X X X4 No Public transport available 1 X5 Loss of belonging 1 X6 Impersonal & Intimidating Building 2 X X7 Busy environment will create confusion 2 X X8 Security of the Estate 2 X X9 Staff Communication 3 X X X
10 Building not fully uitilised 1 X11 Not acceptable to some clients 1 X12 Transition period creating inneficiency 1 X13 New working patterns for staff (service) 3 X X X14 Great dependency on IT services 2 X X15 Room sharing 1 X16 Change impacts on staff 2 X X17 Not in a key shopping centreor location 1 X18 Reduced foot fall 1 X
100% 16% 6% 6% 29% 26% 16%31 5 2 2 9 8 5
Dis-benifits Summary
Con
trol
(N
.º o
f ca
ses)
Initial Strategic Benefits
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DoMin.
1. Strategic Fit1.1 Stakeholder alignment How consistent is the option with the priorities and targets of our
PCTs, SHA and Department of Health?1.2 Context How consistent is the option with the Trust’s strategic priorities?1.3 Research alignment How well does the option further the joint research priorities of
BSUH/Brighton & Sussex Medical School?1.4 Synergy How consistent is the option with the strategies of our clinical
networks and neighbouring NHS Trusts?1.5 Image & reputation To what extent is the option likely to improve the Trust’s
reputation/image with our patients and local residents?2. Clinical Outcomes2.1 Co-location How well does the option co-locate services on the RSCH campus
to improve patient care?2.2 Reduce unnecessary patient attendances Outdated accommodation leads to inefficient processes and
repeat patient visits. To what extent will the option improve this and reduce unnecessary attendances?
2.3 Improved quality of care How well will the option improve the patient’s experience of the 2.4 Improved care outcomes To what extent will the option improve clinical outcomes, eg.
Healthcare Acquired Infection, mortality.3. Appropriate Facilities (and Facilities Management)3.1 Fit-for-purpose building & infrastructure To what extent will accommodation be ‘fit for purpose’ in the
option?3.2 Flexibility and future development of facilities To what extent does the option lend itself to flexible use of
facilities and possible expansion in the future?3.3 Physical distribution of service locations (layout) How sensibly are buildings/services arranged in the option, eg. to
reduce time staff, patients and visitors spend moving across the site?
3.4 Improved support services To what extent does the option improve Facilities Management, eg. supplies, laundry, waste disposal?
3.5 Increased patient safety To what extent is the option likely to improve patient safety?3.6 Greater privacy (by better design) To what extent is the option likely to improve patient dignity and
privacy?3.7 Backlog maintenance To what extent will the option reduce backlog maintenance on 3.8 Better working environment To what extent will the option provide a better working 4. Access to Services4.1 Demand/capacity fit To what extent will the option increase capacity (eg. inpatient
beds) in line with demand?4.2 Improved physical access To what extent will the option improve patients’ and visitors’
physical access to the campus, eg. parking, public transport, finding their way once on site.
4.3 Availability of services To what extent will the phasing of the development allow the Trust’s highest priority services to start/be improved first?
5. Teaching, Training & Research5.1 Improved research capability To what extent will the option enhance the research capability of
the Trust/Universities/Brighton & Sussex Medical School?5.2 Improved teaching To what extent will the option enhance the teaching of
students/trainees of all disciplines?5.3 Knowledge transfer To what extent does the option create a good learning 6. Use of Resources6.1 Use of technology To what extent does the option take advantage of the latest
technology to provide more efficient and more effective services?6.2 Recruitment & Retention To what extent is the option likely to strengthen the recruitment
and retention of staff?
7. Operational Management7.1 Improved service coordination To what extent is the option likely to lead to more effective
operational management of services?7.2 Communication & teamwork To what extent is the option likely to strengthen staff
communication and teamwork?7.3 Impact of construction How likely is it that services will be able to treat the same
number of patients during the building/decant phase under this option?
8. Development & Implementation8.1 Investment / change management effort To what extent does the option require more investment in
change management than is likely to be feasible?
3 52A 2B
6.3 Improved efficiency To what extent is the option likely to improve the efficiency of services?
Criteria Description 1
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Regional Centre for Teaching, Trauma & Tertiary Care: ‘3T Programme’ Scores from 9th February Non-Financial Appraisal Workshop
Criteria Criteria Scaled Weight
Option 1
Option 3
Option 5
Option Do
Min. A
Option Do
Min. B
1 Strategic Fit 13.4
1.1 Stakeholder Engagement 2.7 88% 67% 62% 7% 19%
1.2 Context 2.7 87% 70% 59% 33% 16%
1.3 Research Alignment 2.7 79% 68% 56% 7% 13%
1.4 Synergy 3.6 84% 67% 62% 13% 20%
1.5 Image & Reputation 1.8 88% 67% 59% 10% 17%
2 Clinical Outcomes 17.9
2.1 Co-location 5.4 85% 63% 61% 7% 15%
2.2 Reduce unnecessary patient attendances 1.8 84% 69% 54% 11% 20%
2.3 Improved quality of care 5.4 84% 72% 66% 10% 18%
2.4 Improved care outcomes 5.4 80% 71% 65% 11% 18%
3 Appropriate Facilities (& Facilities Management) 25.0
3.1 Fit-for-purpose building and infrastructure 3.6 83% 66% 60% 9% 16%
3.2 Flexibility and future development of facilities 2.7 81% 62% 55% 21% 25%
3.3 Physical distribution of service locations (layout) 3.6 81% 65% 64% 9% 16%
3.4 Improved support services 1.8 80% 71% 67% 12% 21%
3.5 Increased patient safety 5.4 82% 72% 66% 12% 21%
3.6 Greater privacy (by better design) 3.6 87% 78% 72% 13% 19%
3.7 Backlog maintenance 0.9 85% 76% 48% 9% 18%
3.8 Better working environment 3.6 88% 77% 67% 12% 20%
4 Access to Services 10.7
4.1 Demand/capacity fit 5.4 79% 71% 65% 7% 16%
4.2 Improved physical access 3.6 78% 68% 62% 11% 14%
4.3 Availability of services 1.8 87% 58% 55% 6% 22%
5 Teaching, Training & Research 8.9
5.1 Improved research capability 3.6 80% 73% 64% 5% 12%
5.2 Improved teaching 3.6 80% 72% 60% 5% 13%
5.3 Knowledge transfer 1.8 84% 74% 58% 6% 13%
6 Use of Resources 10.7
6.1 Use of Technology 3.6 83% 65% 57% 9% 18%
6.2 Recruitment and Retention 1.8 85% 71% 64% 7% 16%
6.3 Improved efficiency 5.4 86% 71% 66% 8% 18%
7 Operational Management 12.5
7.1 Improved service coordination 4.5 85% 65% 63% 8% 18%
7.2 Communication and teamwork 2.7 84% 62% 60% 10% 18%
7.3 Impact of construction 5.4 79% 58% 59% 25% 30%
8 Development & Implementation 0.9
8.1 Investment / change management effort 0.9 59% 57% 54% 32% 39%
Total 100 83% 68% 62% 11% 18%
Option 1 is the preferred design and will be taken forward to the financial appraisal process.
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Crit
eria
W1
2A2B
35
Min
12A
2B3
5M
in1
2A2B
35
Min
1St
rate
gic
Fit
13.4
%0.
50.
40.
40.
50.
50.
10.
50.
40.
40.
50.
50.
20.
50.
50.
40.
60.
50.
23.
72.
72.
74.
04.
01.
03.
62.
83.
03.
83.
61.
63.
83.
43.
24.
64.
01.
61.
1S
take
hold
er a
lignm
ent
32
24
41
43
33
31
43
35
41
1.2
Con
text
53
35
51
43
34
42
44
44
41
1.3
Res
earc
h al
ignm
ent
32
34
31
43
34
43
1.4
Syn
ergy
33
33
32
43
35
42
1.5
Imag
e &
repu
tatio
n3
33
33
14
33
55
23
43
54
12
Clin
ical
Out
com
es17
.9%
0.7
0.5
0.4
0.7
0.5
0.2
0.6
0.4
0.4
0.7
0.7
0.3
0.8
0.5
0.5
0.9
0.8
0.3
4.0
2.7
2.0
4.0
2.7
1.0
3.3
2.5
2.5
3.8
4.0
1.5
4.3
3.0
2.8
4.8
4.5
1.8
2.1
Co-
loca
tion
42
24
31
32
24
52
43
34
42
2.2
Red
uce
unne
cess
ary
patie
nt a
ttend
ance
s3
33
33
14
33
54
12.
3Im
prov
ed q
ualit
y of
car
e4
22
43
13
22
44
14
32
55
22.
4Im
prov
ed c
are
outc
omes
44
24
21
43
34
42
53
35
52
3A
ppro
pria
te F
acili
ties
(and
Fac
ilitie
s M
anag
emen
t)25
%0.
80.
60.
51.
00.
70.
30.
80.
60.
61.
11.
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80.
71.
20.
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22.
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02.
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62.
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33.
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23
54
15
41
51
13.
2Fl
exib
ility
and
futu
re d
evel
opm
ent o
f fac
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s5
22
52
14
21
55
33
11
53
13.
3P
hysi
cal d
istri
butio
n of
ser
vice
loca
tions
(lay
out)
33
14
11
32
25
52
43
35
41
3.4
Impr
oved
sup
port
serv
ices
44
45
31
3.5
Incr
ease
d pa
tient
saf
ety
43
24
42
44
45
32
3.6
Gre
ater
priv
acy
(by
bette
r des
ign)
33
34
41
33
33
33
44
34
31
3.7
Bac
klog
mai
nten
ance
22
24
42
21
43
14
43
52
23.
8B
ette
r wor
king
env
ironm
ent
22
23
31
34
45
51
43
25
31
4A
cces
s to
Ser
vice
s10
.7%
0.3
0.3
0.3
0.3
0.3
0.1
0.4
0.4
0.4
0.4
0.4
0.1
0.5
0.5
0.4
0.5
0.5
0.1
3.0
3.0
3.0
2.5
2.5
1.0
3.3
3.3
3.7
3.7
4.0
1.3
4.3
4.3
3.7
5.0
4.3
1.3
4.1
Dem
and/
capa
city
fit
34
55
51
55
55
52
4.2
Impr
oved
phy
sica
l acc
ess
33
33
31
32
23
42
44
35
41
4.3
Avai
labi
lity
of s
ervi
ces
33
32
21
44
43
31
44
35
41
5Te
achi
ng, T
rain
ing
& R
esea
rch
8.9%
0.0
0.0
0.0
0.0
0.0
0.0
0.3
0.3
0.3
0.3
0.3
0.1
0.3
0.2
0.2
0.4
0.4
0.1
0.0
0.0
0.0
0.0
0.0
0.0
3.3
3.0
3.0
3.7
3.7
1.7
3.0
2.3
2.3
4.0
4.0
1.3
5.1
Impr
oved
rese
arch
cap
abili
ty0
00
00
03
33
44
12
22
55
25.
2Im
prov
ed te
achi
ng3
33
33
23
33
33
15.
3K
now
ledg
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nsfe
r4
33
44
24
22
44
16
Use
of R
esou
rces
10.7
%0.
30.
30.
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40.
40.
10.
30.
20.
20.
40.
30.
10.
40.
40.
20.
50.
30.
13.
03.
03.
03.
53.
51.
03.
02.
32.
33.
73.
01.
03.
33.
72.
35.
02.
71.
36.
1U
se o
f tec
hnol
ogy
32
24
21
44
15
11
6.2
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ruitm
ent &
Ret
entio
n3
33
44
13
22
33
13
32
53
16.
3Im
prov
ed e
ffici
ency
33
33
31
33
34
41
34
45
42
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l Man
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12.5
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40.
40.
40.
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50.
50.
23.
03.
03.
03.
03.
01.
03.
02.
73.
04.
34.
71.
73.
03.
02.
34.
34.
01.
77.
1Im
prov
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ce c
oord
inat
ion
33
33
31
33
35
51
22
15
41
7.2
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mun
icat
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& te
amw
ork
32
35
51
33
24
42
7.3
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f con
stru
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33
34
34
44
44
28
Dev
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t & Im
plem
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0.9%
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
3.0
3.0
3.0
3.0
3.0
1.0
3.0
3.0
3.0
4.0
4.0
3.0
2.0
2.0
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4.0
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Inve
stm
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cha
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man
agem
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ffort
33
33
31
33
34
43
22
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6049
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100%
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3.3
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0.9
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2.7
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Ben
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take
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Pro
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STA
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A.0
0St
rate
gic
Ben
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Gro
up N
ame:
A
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Lege
nd:
R
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Con
firm
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Benefit Ref.
Ben
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Cla
ssifi
catio
nO
utco
me
or fu
rthe
r ben
efit
(Inte
rmed
iate
ben
efits
rela
ted
to o
ne a
noth
er)
Elic
ited
Ben
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Lis
t
Status
Des
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tions
Stra
tegi
c B
enef
it G
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Nam
e:
Proj
ect O
wne
r:
Inpu
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Proj
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Rel
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Dat
e:
Stra
tegi
c B
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Nam
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Project STAGE: Preparing the Strategic Outline Case
Pro
duct
Ser
vice
NA
Sho
rt Te
rm
Med
ium
Ter
m
Long
Ter
m
Tim
e
Cos
t
Qua
lity
Pro
duct
ivity
Ext
erna
l
Stru
ctur
al
Inte
rnal
NA
Pat
ient
s
Visi
tors
/fam
ilies
Sta
ff/pe
rson
nel
Sup
plie
rs/p
rovi
ders
Inve
stor
s, b
usin
ess
and
man
agin
g pa
rtner
s
All
othe
r
NA
Pat
ient
s
Visi
tors
/fam
ilies
Sta
ff/pe
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nel
Sup
plie
rs/p
rovi
ders
Inve
stor
s, b
usin
ess
and
man
agin
g pa
rtner
s
All
othe
r/Com
unity
NA
Pat
ient
Que
st.
Com
mun
ity Q
uest
.
Sta
ff Q
uest
.
Inte
rvie
w
Dat
a C
olle
ct. &
Ana
lysi
s
Obs
erva
tion
NA
A.00 Improved Users Experience A.01 Product Improved patient service X X X X X X X X X X X X XA.02 Improved user (excluding patient) service X X X X X X X X X X X X X X X X X X XA.03 Better Access to facilities X X X X X X X X X X X X X X X X X X XA.04 Greater privacy X X X X X X X X X X X X XA.05 Racionalization and development X X X X X X X X X X X X X X X X X X XA.07 Service Improved health outcomes X X X X X X X X XA.09 Less time waiting X X X X X X X X X XA.10 Care closer to home X X X X X X X X X X XA.11 Increased patient choice X X X X X X X X X X X X XB.00 Time (Faster Delivery), Cost (Lower), Quality (Improved Development) B.01 Product & Service Faster Procurement (from concept to construction) X X X X X X X X XB.02 Faster delivery (from construction to operation) X X X X X X X X XB.03 Removal of backlog maintenance X X X X X X X X X X X X XB.04 Reduce service interruption X X X X X X X X XB.05 Predictability of time cost delivery X X X X X X X X X X XB.06 Optimise actual time cost delivery X X X X X X X X X X XB.07 Flexibility and future proofing X X X X X X X X X XB.08 Cost savings due to co-location X X X X X X X X X XB.09 Lower total running costs X X X X X X X X XC.00 Contribution to Regeneration C.01 Product Investment into deprived areas X X X X X X X X X X X X X X X XC.02 Product & service Higher local employment X X X X X X X X X X XC.03 Improved community facilities X X X X X X X X X X X X XC.04 Improved economic activity X X X X X X X X X X X X X X XC.05 Sustainable environment (economic) X X X X X X XC.06 Sustainable environment (social) X X X X X X XC.07 Service Better links with other services – “cause and effect” X X X X X X X X X X X X XD.00 Improved Staff Satisfaction D.01 Product Better working environment X X X X X XD.02 Incentives X X X X XD.03 Services Reduced absences X X X X XD.04 Increased career prospects X X X X XD.05 Increased training opportunities X X X X XD.06 Higher level of Staff Retention & Increased Corporate Learning and Memeory X X X X X XE.00 Better Partnership/ Continuous Improvement E.01 People working together on many schemes (Greater understaning, reduced cost and time) (Better Relationships, Less conflict management) X X X X XE.02 Increased quality between schemes X X X XE.03 Value for Money Improvement from Scheme to Scheme X X X XE.04 Access to finance X X X X
RealisationTime Periods Surveying MethodPlanning/Construction phase Operations/FM phase
StakeholdersDimension
Ben
efit
Ref
.
Strategic Benefits Sub benefit(Intermediate benefits related to one another) Approach
Segmentation Criteria
Interface Context
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Strategic Objective Benefit Id A1
Programme Owner Details
Tangible Intangible
Definite Expected Anticipated Intermediate Final
Benefit Id Contribute to Result of OwnerB3 vD3 v
Process
Culture
People
Policy
Measurement Description
Start Date
Threshold / Target (Period) Achieved (Period) Achieved (Period) Achieved
Cost Risks/Issues to realisation
Projects Related
KPIs Affected
Date !"#$%&''
Business Change Required
Dependencies
Benefit Value Type
PCT Data
Stakeholder(s)
Supporting comments or description of benefit assessment
Patient Satisfaction Questionnaire
MethodImproved Rate of DNA
Less Waiting Times
Reduced number of Complaints/ Increased Compliments Data Analysis
Data Analysis
Benefit Measurement
SourcePCT Data
Benefit Action LogBook
Improved Patient Experience
More appropriate access to service, Improved customer service topatients, better physical environment, seamless transfer between different services and organisations
Removal of Backlog Maintenance
Reduced Abscences
MAST LIFT - Wave 1A
Detailed Description of Benefit
()#"%*'
!"#$%&
Benefit Title
Criteria
InvestorsClnical Teams
Service Planners
Improved Patient Services
Tracking Method
End Date
BeneficiariesPatients
Service Users
D Improved Staff SatisfactionImpact on Other Strategic Objective
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Benefits Weighting Project Options: A B C D !/!100% Global score: 0 0 0 0 0
A. Improved Users Experience 11 20% Score/calculus >> 0 0 0 0 0Score: Calculus >> 0 0 0 0 0
A.01 Improved patient service 1.8% add 1-5 valuation >>A.02 Improved user (excluding patient) service 1.8% add 1-5 valuation >> Please seeA.03 Better Access to facilities 1.8% add 1-5 valuation >> additional segmentationA.04 Greater privacy 1.8% add 1-5 valuation >> details on TBR.2.02A.05 More services in 1 place (Co-location) 1.8% add 1-5 valuation >>A.06 Greater Access 1.8% add 1-5 valuation >>A.07 Improved health outcomes 1.8% add 1-5 valuation >>A.08 New Services 1.8% add 1-5 valuation >>A.09 Less time waiting 1.8% add 1-5 valuation >>A.10 Care closer to home 1.8% add 1-5 valuation >>A.11 Increased patient choice 1.8% add 1-5 valuation >>
B. Time (Faster Delivery), Cost (Lower), Quality (Improved Development) 9 20% Score/calculus >> 0 0 0 0 0Score: Calculus >> 0 0 0 0 0
B.01 Faster Procurement (from concept to construction) 2.2% add 1-5 valuation >>B.02 Faster delivery (from construction to operation) 2.2% add 1-5 valuation >> Please seeB.03 Removal of backlog maintenance 2.2% add 1-5 valuation >> additional segmentationB.04 Reduce service interruption 2.2% add 1-5 valuation >> details on TBR.2.02B.05 Predictability of time cost delivery 2.2% add 1-5 valuation >>B.06 Optimise actual time cost delivery 2.2% add 1-5 valuation >>B.07 Flexibility and future proofing 2.2% add 1-5 valuation >>B.08 Cost savings due to co-location 2.2% add 1-5 valuation >>B.09 Lower total running costs 2.2% add 1-5 valuation >>
C. Contribution to Regeneration 7 20% Score/calculus >> 0 0 0 0 0Score: Calculus >> 0 0 0 0 0
C.01 Investment into deprived areas 2.9% add 1-5 valuation >>C.02 Higher local employment 2.9% add 1-5 valuation >> Please seeC.03 Improved community facilities 2.9% add 1-5 valuation >> additional segmentationC.04 Improved economic activity 2.9% add 1-5 valuation >> details on TBR.2.02C.05 Sustainable environment (economic) 2.9% add 1-5 valuation >>C.06 Sustainable environment (social) 2.9% add 1-5 valuation >>C.07 Better links with other services – “cause and effect” 2.9% add 1-5 valuation >>
D. Improved Staff Satisfaction 6 20% Score/calculus >> 0 0 0 0 0Better Partnership/ Continuous Improvement Score: Calculus >> 0 0 0 0 0
D.01 Better working environment 3.3% add 1-5 valuation >>D.02 Incentives 3.3% add 1-5 valuation >> Please seeD.03 Reduced absences 3.3% add 1-5 valuation >> additional segmentationD.04 Increased career prospects 3.3% add 1-5 valuation >> details on TBR.2.02D.05 Increased training opportunities 3.3% add 1-5 valuation >>D.06 Higher level of Staff Retention & Increased Corporate Learning and Memeory 3.3% add 1-5 valuation >>
E. Better Partnership/ Continuous Improvement 4 20% Score/calculus >> 0 0 0 0 0Score: Calculus >> 0 0 0 0 0 Improved Users Experience 20%
E.01 People working together on many schemes (Greater understaning, reduced cost and time) (Better Relationships, Less conflict management)5.0% add 1-5 valuation >> Please see Time (Faster Delivery), Cost (Lower), Quality (Improved Development) 20%E.02 Increased quality between schemes 5.0% add 1-5 valuation >> additional segmentation Contribution to Regeneration 20%E.03 Value for Money Improvement from Scheme to Scheme 5.0% add 1-5 valuation >> details on TBR.2.02 Improved Staff Satisfaction 20%E.04 Access to finance 5.0% add 1-5 valuation >> Better Partnership/ Continuous Improvement 20%
Strategic benefits (number): 5 Legend: Strategic benefits (see column "C")Sub-benefits (Number): 37 Sub-benefits (see column "D")
Strategic benefits and Sub-benefits (number): 42
Graphic Representation
Summary of Data
Strategic Benefits Relative Importance
Strategic Benefits & Sub-Benefits Comments
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53
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33
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33
33
32
43
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42
52
13
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33
33
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educ
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33
33
31
43
35
41
52
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22
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0.3
0.3
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0.5
0.2
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0.4
0.3
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0.2
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43
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52
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33
14
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52
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21
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44
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43
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33
44
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22
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22
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33
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0.3
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33
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