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This is English 3

齐齐哈尔广播电视大学主讲教师：钱东瑶

Unit 7Unit 7An English man’s Home is His CastleAn English man’s Home is His Castle

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ObjectivesIn this unit you In this unit you study study vocabulary related to houses and locationvocabulary related to houses and location;; study the structures study the structures to need doingto need doing and and to have/ get to have/ get

sth donesth done;; study study adjectivesadjectives and and their dependent prepositionstheir dependent prepositions;; focus on the function of focus on the function of complaining complaining and and apologisiapologisi

ngng;; work on work on letter writingletter writing and and the use of connectivesthe use of connectives..

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Session 1 (P. 106)

In this session youIn this session you study study vocabulary to describe houses and lovocabulary to describe houses and lo

cationcation;; study the structure study the structure to need doingto need doing;; study the structure study the structure to have/ get sth doneto have/ get sth done..

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Language Focus (1) (P. 109) to need + doing 和 to need + to do to need + doing 意思是“某物 ( 事 ) 需要 ..” 表示被动意义 .The roof needs repairing. My hair needs cutting. to need + to do 意思是“某人（主语）需要做某事”。They need to repair the roof. We need to study English. to need 有两种否定和疑问形式。He doesn’t need to study English.He needn’t study English.( 用作情态动词 ) Does he need to study English?Need he study English? ( 用作情态动词 ) 注意： need 用作情态动词时无时态、人称变化，多用于疑问句和否定句。

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Exercise (P. 109 Activity 4) 1. The doors _____________________ today. 1. The doors _____________________ today.

(paint)(paint) 2. He ________________ the gate last week. 2. He ________________ the gate last week.

(replace)(replace) 3. They ____________the roof last summer. 3. They ____________the roof last summer. (fix)(fix) 4. The path ______________________ before the 4. The path ______________________ before the

winter. winter. (clean)(clean) 5. The window frames _____________________ 5. The window frames _____________________

soon. soon. (paint)(paint) 6. You __________________________ the 6. You __________________________ the

windowpanes as soon as possible. windowpanes as soon as possible. (replace)(replace) 7. The steps7. The steps _________________________ _________________________ soon. soon.

(repair)(repair) 8. The chimney8. The chimney _________________________ _________________________

before we have a fire. before we have a fire. (clean)(clean)

need/ will need painting

needed to replace

needed to fixneeds/ will need cleaning

need/ will need painting

need to/ will need to replace

need/ will need repairing

needs/ will need cleaning

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Language Focus (2) (P. 110) to have something done “to have + 宾语 + 过去分词” 这个结构表示动作并非主语所为，而是使人或安排人做某事，尤指安排专门的人来做。The agent had the windows painted two years ago.

When did the agent have the windows painted?They haven’t had the broken windowpanes replac

ed yet.Have they had the broken windowpanes replaced

yet?

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Language Focus (2) (P. 110)模仿以上例子说出下句的四种句式：他已（找人）把汽车修好了。He has had the car mended.He hasn’t had the car mended.Has he had the car mended?When did he have the car mended? 在口语中，也常用“ to get + 宾语 + 过去分词”表达同样的意思。He got the gutter （排水沟） replaced.Have you got the gate mended?

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Exercise (P. 110 Activity 5)Make sentences using the structure to have sth done. 1. We replaced the gate ourselves, but we 1. We replaced the gate ourselves, but we had had

the chimney replacedthe chimney replaced.. 2. They cleaned the windowpanes themselves, 2. They cleaned the windowpanes themselves,

but they but they had the floors cleanedhad the floors cleaned.. 3. She repaired the path herself, but she 3. She repaired the path herself, but she had had

the roof repairedthe roof repaired.. 4. We put in the new bath ourselves, but we 4. We put in the new bath ourselves, but we had had

the shower put inthe shower put in.. 5. We built the kitchen cupboards ourselves, 5. We built the kitchen cupboards ourselves,

but we but we had the conservatory builthad the conservatory built.. 6. I converted the bedroom to a study myself, 6. I converted the bedroom to a study myself,

but I but I had the garage convertedhad the garage converted to playroom. to playroom.

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Exercise (P. 106 Activity 1)Vocabulary related to houses.

1. 1. chimney chimney 烟囱 烟囱 ( f )( f ) 2. 2. doorsdoors 门 门 ( c )( c ) 3.3. gate gate 大门 大门 ( b )( b ) 4. 4. roof roof 屋顶 屋顶 ( h )( h ) 5.5. path path 小路 小路 ( e )( e ) 6. 6. window frameswindow frames 窗框 窗框 ( d )( d ) 7. 7. windowpanes windowpanes 窗玻璃 窗玻璃 ( g )( g ) 8.8. steps steps 台阶 台阶 ( a )( a )

bedroom bedroom 卧室卧室 dining-roomdining-room 餐厅餐厅 bathroombathroom 浴室浴室 living-roomliving-room 起居室起居室 kitchenkitchen 厨房厨房 loungelounge 休息室休息室 ,, 娱乐室娱乐室 studystudy 书房书房 toilettoilet 厕所厕所 hallhall 门厅门厅 garagegarage 车库车库 garden garden 花园花园

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Text (P. 107 Activity 2)Useful words and expressions:1. to let, to rent, to hire to let 指主语向他人“出租”房屋、地产等 Th

ere is no vacant ( 空的 ) house to let in this city.to rent 和 to hire 用作“租用”时意思相同。但当谈论“租用居住的地方”时用 to rent, 而“雇用人做某事”时用 to hire:Do you want to buy a house or rent a flat?I will hire that company to organise the gig( 爵士音乐会 ).He is going to hire (rent) a bicycle.

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Text (P. 107 Activity 2)两者也都可用作“租出”： He hired himself out to the owner of a farm. Our landlord rents his house to us at 1000 dollar

s a year.2. look （连系动词，后接表语）看起来 The garden looks neglected. The flats look shabby. You look young.3. pay…for… 付……的钱； 为……付代价 John pays over £1500 a year for service and mai

ntenance. I pay for my rooms by the day( 按日 ). You have to pay for this foolish behavior.

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Text (P. 107 Activity 2) 4. enough 足够He is old enough to go to school.We have enough food for this week. 5. on the other hand 另一方面I didn’t buy that car. On the one hand, it’s too exp

ensive, on the other hand, I want a bigger one. 6. commuteShe commutes （经常往来） from Cambridge to L

ondon every day. He commutes to work on a half-hour bus ride each morning.

7. as…as… 象……一样……Polly studies as hard as David.

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Decide whether the statements are true or false. (P. 108)

1. 1. ((F) John Preston lives in a flat in north London. 2. 2. ((F) The agent has had the roof repaired and got the

gutter replaced. 3. 3. ((T) 4. 4. ((T) 5. 5. ((F) The only drawback is that June’s husband has to

commute into the centre of London every day. 6. 6. ((T) 7. 7. ((T) 8. 8. ((F) It looks dreadful when you arrive.

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Reading Comprehension (P. 108 Activity 3)

1.1. my wife died my wife died 2.2. to my daughter’s family to my daughter’s family 3.3. were too much work for me were too much work for me 4.4. over £1,500 a year for service and over £1,500 a year for service and

maintenance maintenance 5.5. everything ourselves everything ourselves 6.6. out (from the centre of London) than John out (from the centre of London) than John 7.7. a large semi-detached house / the suburbs a large semi-detached house / the suburbs 8. 8. in the gardenin the garden 9.9. has to commute to the centre of London has to commute to the centre of London

every dayevery day 10.10. our decision our decision

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Language Focus (3) (P. 112) 1. 描述位置、方位 in the north/ south/ east/ west of… Hebei Province is in the north of China. In the centre/ in the suburbs 在中心 / 在郊区 Bob used to live in the suburbs, but now he lives in t

he centre of the town. on the edge of the town 在城镇的边缘 There is a pub on the edge of the town. further out 较远离 I live further out from our university than Peter. rural/ urban/ suburban area 乡下 / 市区 / 郊区

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Language Focus (3) (P. 112) The population in the rural area has increased m

ore rapidly than that in the urban area. 2. . 描述做某事的感觉。 句子结构是： It’s + 形容词 + doing. It’s good/ It’s better/ It’s convenient/ It’s easy/ It’

s easier/ It’s nice/ nicer/ It’s safe/ It’s safer... It wasn’t very easy getting （乘） the tube. It was convenient living close to work. 3 ．描述人或物的外貌、外观。 句子结构是：主语 + look + 形容词。 That house looks old. He looks nice. 他样子和善

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Exercise (P. 111 Activity 6)Vocabulary related to housesVocabulary related to houses (types of dwelling).(types of dwelling).detached housedetached house 独立式房独立式房 , , semi-detached housesemi-detached house 半独立式房半独立式房 , , terrace houseterrace house 连排房连排房 , , tower blocktower block 塔楼塔楼 , , studio flatstudio flat 单室公寓单室公寓 , , farmhousefarmhouse 农舍农舍 , , cotcot

tagetage 乡间别墅乡间别墅 , , bungalowbungalow 平房平房 , , flatflat 公寓 公寓 1. 1. detached housedetached house, the suburbs, the suburbs 2. 2. semi-detached housesemi-detached house, the south of the town, the south of the town 3. 3. bungalowbungalow,, the north of the town the north of the town 4. 4. flatflat, the edge of the town, the edge of the town 5.5. farmhouse farmhouse, a village, a village 6. 6. cottagecottage, the west of the town, the west of the town 7. 7. studio flatstudio flat, the east of the town , the east of the town

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Exercise (P. 113 Activity 8)Complete the sentences using Complete the sentences using to look + adjectiveto look + adjective (borin(borin

g, naughty, old, safe, shy, young)g, naughty, old, safe, shy, young) 1.1. I live with my husband. ____________, but ac I live with my husband. ____________, but ac

tually he’s very friendly.tually he’s very friendly. 2.2. We have two children. _________________, b We have two children. _________________, b

ut actually they’re very good.ut actually they’re very good. 3.3. We used to live in the centre. _____________, We used to live in the centre. _____________,

but actually it’s a bit dangerous.but actually it’s a bit dangerous. 4.4. We like our house. ___________, but actually We like our house. ___________, but actually

it’s quite new.it’s quite new. 5.5. We like our street. _______________, but actu We like our street. _______________, but actu

ally it’s fun.ally it’s fun. 6.6. Sally, our neighbour, is very nice. _________ Sally, our neighbour, is very nice. _________

______, but actually she’s nearly 60.______, but actually she’s nearly 60.

He looks shy

They look naughty

It looks safe

It looks old

It looks boring

She looks young

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Session 2 (P. 114)

In this session youIn this session you study study adjectives adjectives and and theirtheir dependent preposidependent preposi

tionstions;; focus on focus on the functions of complaining and the functions of complaining and

apologizingapologizing;; practise ways of practise ways of improving your writingimproving your writing;; work on work on letter writingletter writing..

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Language Focus (4) (P. 116)therefore, although, however 1. 1. therefore 意为“所以 , 因此” , 表示结果 , 比 so更正式。They thought that the agent didn’t do enough, there

fore John was asked to write to him. therefore 常和 and 连用。He worked day and night, and therefore he was abl

e to buy a new sports car( 跑车 ). 2. 2. although 意为“虽然…… , 但是…… ” , 不能和 b

ut 连用。 ( 从属连词 , 引导让步状语从句 )

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Language Focus (4) (P. 116) They still played tennis every day although they

were 75 years old. Although he was wealthy, he was very mean ( 吝啬 ). 3 ． however 意为“然而 , 但是” , 比 but 正式。位置较灵活，在句首时，后面常用逗号。 They were 75 years old. However, they still play

ed tennis every day. He was wealthy. However, he was very mean.

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Exercise (P. 117 Activity 12) Part A1.1. B B 2. 2. AA 3. 3. EE 4. 4. C C 5. 5. D D 1. 1. AlthoughAlthough the book was badly written, it became a the book was badly written, it became a

best-seller. / The book was badly written. best-seller. / The book was badly written. HoweverHowever, it , it became a best-seller.became a best-seller.

2. 2. AlthoughAlthough I had met him before several times, I I had met him before several times, I couldn’t remember his name. / I had met him several couldn’t remember his name. / I had met him several times before. times before. HoweverHowever, I couldn’t remember his name., I couldn’t remember his name.

3. 3. AlthoughAlthough the weather was terrible, we had a fantastic the weather was terrible, we had a fantastic holiday. / The weather was terrible.holiday. / The weather was terrible. However However, we had a , we had a fantastic holiday.fantastic holiday.

4. 4. AlthoughAlthough the meal was very expensive, it wasn’t very the meal was very expensive, it wasn’t very good. / The meal was very expensive.good. / The meal was very expensive. However However, it wasn’t , it wasn’t very good.very good.

5. 5. AlthoughAlthough she prepared well for the interview, she she prepared well for the interview, she didn’t get the job. / She prepared well for the interview. didn’t get the job. / She prepared well for the interview. HoweverHowever, she didn’t get the job., she didn’t get the job.

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Exercise (P. 117 Activity 12) Part BConnect the sentences using therefore.

1. Unfortunately I am unwell.1. Unfortunately I am unwell. 2. We have spent too much 2. We have spent too much

money this year.money this year. 3. The rent of the building is 3. The rent of the building is

very high.very high.

a. I am unable to come a. I am unable to come to the meeting.to the meeting.

b. She will not take it.b. She will not take it. c. We will not have a c. We will not have a

holiday.holiday.

1. Unfortunately I am unwell, therefore I am unable to come to the meeting.2. We have spent too much money this year, therefore we will not have a holiday. 3. The rent of the building is very high, therefore she will not take it.

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Language Focus (5) (P. 119)形容词及与其搭配的介词 ( 形容词或作为形容词使用的过去分词与某些介词搭配使用 , 构成固定结构 .) 1. be angry about 对 ...生气 He was angry about (at) what I had said. 2. be appalled by 对…惊骇 They were

appalled by the news. 3. be concerned about 对…关心（关注） I am much concerned about his illne

ss. 4. be disappointed with 对 ... 感到失望 We were disappointed with that new restaurant

because the food tasted awful.

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Language Focus (5) (P. 119) 5. be dissatisfied with 对…感到不满意 Our boss is dissatisfied with your job.

比较： The work is not satisfactory (令人满意的 ). 6. be pleased with 对…感到高兴 /满意 His parents are very pleased with his success. 7. be responsible for 对…负责任 Who is responsible for marketing? 8. be sorry about 对 ... 感到抱歉 The waiter was sorry about giving them the wrong dish. 9. be surprised by 对 ... 感到惊讶 When I retu

rned to my hometown, I was surprised by the great changes that had taken place in it.

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Language Focus (5) (P. 119) 10. be tired of 对 ... 感到厌倦 I am tired of the violent films. 11. be unacceptable to 对…是不可接受的 What you have done is unacceptable to all of

us. 12. be unhappy about 对 ... 感到不高兴 John’s mot

her is unhappy about his moving out of their house. 13. be worried about 对 ...担心 Don’t be worried about the exam. You can certainly pass it. 14. be upset (扰乱，心烦意乱 ) by 被 ...扰乱 Her plans were upset by the change in the weathe

r.

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Exercise (P. 119 Activity 14) Part A Adjectives and their dependent prepositions.Adjectives and their dependent prepositions. angry/concerned/sorry/unhappy/worriedangry/concerned/sorry/unhappy/worried about about appalled/surprised/upsetappalled/surprised/upset byby disappointed/dissatisfied/pleaseddisappointed/dissatisfied/pleased withwith responsibleresponsible forfor tiredtired of of unacceptableunacceptable toto Part BPart B(1) about (2) about (3) about (4) by/at (5) for(6) by (7) about (8) by (9) about (10) with

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Text (P. 114 Activity 11)Useful words and expressions: 1. call a meeting 召集会议 I must hurry. Our manager is calling a meeting at 2.30. 2. suggest建议 My wife suggested having a party when we mov

e into the new house. He suggested that the work (should) be started

at once. 6. set up 成立，建立 He set up his own band in 2001.

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Text (P. 114 Activity 11) 4. so…that… 如此……以致于 When I won the prize, I was so excited that I co

uldn’t say a word. 5. elect sb as 把某人选为…… Zhang Hui was elected as their monitor. 6. due The rent is due (到期的，应付的 ) tomorrow.明天该付房租了。 The ship is due (预定应到的 ) here at 3 pm. due to由于 He set up his own band in 2001.

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Answer the questions according to the text. (P. 115)

1. They were dissatisfied with the condition of the property.

2. They set up a residents’ committee. 3. They were worried and angry about his inactivity. 4. He became chairman of the committee. 5. They were tired of telephoning the agent and tired of

complaining. 6. They asked him to say that they were disappointed with

the management of the flats. 7. They will pay the service payment when they are happy

with the plans to improve the property. 8. They felt very pleased with themselves.

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Language Focus (6) (P. 120) Layout of A Business LetterLayout of A Business Letter 业业务信函格式务信函格式 1. 1. Letter HeadLetter Head 信头信头 (( 写信人地址写信人地址 )) 2.2. DateDate 日期日期 3. 3. Inside Name and AddressInside Name and Address 封内行名和地址封内行名和地址 (( 收信人地址收信人地址 )) 4. 4. Salutation Salutation 称呼称呼 5.5. Heading Heading 标题标题 6.6. Message Message 正文正文 7. 7. Complimentary CloseComplimentary Close 结束敬语结束敬语 8.8. SignatureSignature 签名 签名

1

23

4

6

7

8

5

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Language Focus (6) (P. 120)1 ．．称呼语的格式： Dear + 名（如： Dear Mary ）

Dear + Mr./ Mrs./ Ms + 姓 (如 : Dear Mr Hall) 不知姓名 : 对男性称 Dear Sir, 对女性称 Dear Madam 不知性别：写 Dear Sir/Madam2. 正文的开头语 ( 说明写信意图 ) ：例： I am writing to you to complain about… Thank you for your letter of 5 January about the flats. I am writing in response to/ in reply to your lette

r of 5 January…

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Language Focus (6) (P. 120) 3. 3. 正文的结束语，常用 I look forward to hearing

from you. 表示希望收到对方的回信。 4. . 署名前的客套语，例： 正式： Yours sincerely, (英国 )

• Yours faithfully, (英国 )• Sincerely yours, (美国 )• Yours truly, (美国 )

非正式： Yours, Best wishes, 5. 正文要分段写。

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Exercise (P. 119 Activity 15) Part A

1.1. SE9 3DY SE9 3DY 2.2. 32-36 Hampton 32-36 Hampton

RoadRoad 3.3. St John’s Court St John’s Court 4.4. Flat 14 Flat 14 5.5. Newcastle Newcastle 6.6. Northumberland Northumberland

a. a. building namebuilding name 大楼名称大楼名称 b. b. building number anbuilding number an

d road d road 楼号及街道楼号及街道 c. c. countycounty 郡，县郡，县 d. d. flat numberflat number 公寓号公寓号 e. e. post codepost code 邮编邮编 f. f. town/citytown/city 城镇城镇 // 城市城市

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Exercise (P. 119 Activity 15) Part BThe correct order for the addresses.

Flat 14Flat 14 St John’s CourtSt John’s Court 32-36 Hampton Road32-36 Hampton Road NewcastleNewcastle NorthumberlandNorthumberland SE9 3DYSE9 3DY

Flat A,Flat A, 4 St Mary’s Road,4 St Mary’s Road, Oxford,Oxford, FR1 4DTFR1 4DT

Flat 608, Building 38,

Yuanling, Hongli Road,

Shenzhen. 518028

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Reading (P. 117 Activity 13) Useful words and expressions: 1. . complain v. complaint n. 抱怨，投诉 Jan

e is complaining about the bad service of the hotel. Do you have any complaint to make about our trip?

2. to reply to 答复 They haven’t replied to my letter of 8 March.

3. 3. to tidy sth. up 收拾，整理 Your room is always in a mess. Why don’t you tidy it up?

4. to deal with 处理 The problem is hard to deal with.

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Correct the sentences based on the letter. (P. 118)

1. Painters came to paint the doors and windows three years ago.

2. Mr Hall agreed to deal with the garden three months ago.

3. Nobody has mown the lawns for several months.

4. Residents have not paid the last service payment.

(two)

(The gardener)

The residents have mown the lawns themselves.

Residents will not pay the next service payment.

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Exercise (P. 120 Activity 16)Make brief notes of the problems that John complains.

1.1. Paragraph 1Paragraph 1 - the condition of the flats; the - the condition of the flats; the lack of replies to complaintslack of replies to complaints

Paragraph 2Paragraph 2 - the painting (door and windows) - the painting (door and windows) Paragraph 3Paragraph 3 - the trees, the flowerbeds and the - the trees, the flowerbeds and the

lawnslawns Paragraph 4Paragraph 4 - gardener hasn’t been to the - gardener hasn’t been to the

property for several months; residents have property for several months; residents have had to mow the lawnshad to mow the lawns

2.2. Paragraph 5Paragraph 5 - - they will not send the service they will not send the service paymentpayment

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Exercise (P. 121 Activity 17)Words and expressions to show negative feelings and judgements.

Paragraph 1Paragraph 1- - negative feelingnegative feeling: We are : We are dissatisfieddissatisfied with… and with… and unhappy unhappy that... that...

Paragraph 2Paragraph 2 - - judgementjudgement: : not satisfactorynot satisfactory negative feelingnegative feeling: we are very : we are very concerned concerned about..about.. Paragraph 3Paragraph 3 - - negative feelingnegative feeling: we are : we are appalledappalled

by… by… judgementjudgement: in a : in a terrible terrible statestate Paragraph 5Paragraph 5 - - judgementjudgement: We feel it is : We feel it is

unacceptableunacceptable to residents to neglect the gardens to residents to neglect the gardens and buildings in this way.and buildings in this way.

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Writing (P. 122 Activity 19)Write a letter to the builders using the following notes.

1. Suppose 1. Suppose you are Mr. A. Bannisteryou are Mr. A. Bannister. Your addre. Your address is ss is 18 Burton Road, Breeston, Nottinghamshir18 Burton Road, Breeston, Nottinghamshire, NG55 BY2e, NG55 BY2..

2. The address of 2. The address of the person you are writing tothe person you are writing to - - Mr Townsend, Fix-it Builders, 2 Tinkers Yard, HoMr Townsend, Fix-it Builders, 2 Tinkers Yard, Horley, Nottingham, NG12 BJ8rley, Nottingham, NG12 BJ8..

3. Write a 3. Write a datedate.. 4. Write the correct 4. Write the correct salutationsalutation ( ( 称呼称呼 ).). 5. 5. ComplaintsComplaints - use the audio and the answers to - use the audio and the answers to

Activity 18 to give you the information.Activity 18 to give you the information. 6. 6. End the letterEnd the letter appropriately. appropriately.

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Listening and Speaking (1) (P. 112 Activity 7)

Listen and answer the questions.Listen and answer the questions. 1. He lived first in 1. He lived first in a studio flata studio flat, then , then a flata flat, and , and

then then a housea house.. 2. 2. NoNo. It was not easy on the tube. . It was not easy on the tube. It was busy It was busy

and stressful.and stressful. 3. They moved 3. They moved after the children were bornafter the children were born.. 4. He describes the suburbs as 4. He describes the suburbs as leafy, and a little leafy, and a little

quiet and boring.quiet and boring. 5. He describes it as 5. He describes it as dirty and a bit dangerousdirty and a bit dangerous.. 6. 6. YesYes, they have made plenty of friends., they have made plenty of friends.

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Listening and Speaking (2) (P. 113 Activity 9)

Listen and make sentences.Listen and make sentences. 1. 1. The bathThe bath/ / repairrepair/ I / last week/ I / last week The bathThe bath needed repairing needed repairing, so I, so I repaired repaired it it

myself last week.myself last week. 2. 2. The wallThe wall/ / buildbuild/ John/ last weekend/ John/ last weekend The wallThe wall needed building needed building, so John, so John built built it it

himself last weekend.himself last weekend. 3. 3. The loungeThe lounge/ / paintpaint/ we/ during the holidays/ we/ during the holidays The loungeThe lounge needed painting needed painting, so we , so we painted painted itit

ourselves during the holidays.ourselves during the holidays.

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Listening and Speaking (2) (P. 113 Activity 9)

4. 4. The carpetThe carpet/ replace/ he/ last month/ replace/ he/ last month The carpetThe carpet needed replacing needed replacing, so he, so he had had it it

replacedreplaced last month. last month. 5. 5. The roofThe roof/ / fixfix/ we/ last week/ we/ last week The roofThe roof needed fixing needed fixing, so we, so we had had itit fixed fixed last last

week.week. 6. 6. The gateThe gate/ / replacereplace/ she/ yesterday/ she/ yesterday The gateThe gate needed replacing needed replacing, so she, so she had had it it

replacedreplaced yesterday. yesterday.

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Listening and Speaking (3) (P. 114 Activity 10)

Listen and make questions.Listen and make questions. 1. you/ the 1. you/ the loungelounge/ / paintpaint?? HaveHave you you had had the loungethe lounge painted painted?? 2. he/ the 2. he/ the windowswindows/ / cleanclean?? Has Has he he hadhad the windowsthe windows cleaned cleaned?? 3. they/ the 3. they/ the bathbath/ / replacereplace?? HaveHave they they hadhad the baththe bath replacedreplaced?? 4. she/ the 4. she/ the gategate/ / fixfix?? HasHas she she hadhad the gatethe gate fixedfixed?? 5. they/ new 5. they/ new carpetscarpets/ / put downput down?? HaveHave they they hadhad new carpetsnew carpets put downput down??

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Listening (4) (P. 121 Activity 18) Read and learn the words and expression.Read and learn the words and expression. qualityquality 质量 质量 in one’s opinionin one’s opinion 据某人意见据某人意见

clear upclear up 清理 清理 to apologizeto apologize 道歉 道歉 withhwithholdold 拒给 拒给 personallypersonally 亲自 亲自 to put to put sth in writingsth in writing 写下来 写下来 to look into sthto look into sth 调查调查

Listen and complete the sentences.Listen and complete the sentences. Mr. Bannister saysMr. Bannister says 1. that he is phoning _________________ the wo1. that he is phoning _________________ the wo

rk.rk. 2. that he is ________________ the work the buil2. that he is ________________ the work the buil

der has done.der has done.

to complain about

not pleased with

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Listening (4) (P. 121 Activity 18) 3. that the chimney 3. that the chimney is not satisfactoryis not satisfactory.. 4. that he 4. that he is unhappy aboutis unhappy about the path. the path. 5. that he 5. that he is concerned aboutis concerned about the roof. the roof. 6. that the quality of 6. that the quality of the work is not good enoughthe work is not good enough.. 7. that also he 7. that also he is appalled byis appalled by the mess in the the mess in the

garden.garden. 8. that generally he 8. that generally he is very dissatisfied withis very dissatisfied with the the

work.work. The builder says,The builder says, 9. “I’m very 9. “I’m very sorry (indeedsorry (indeed).”).” 10. “I must 10. “I must apologizeapologize.”.” 11. “I do 11. “I do apologizeapologize.”.”

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Listening and Speaking (5) (P. 122 Activity 20)

Listen and answer the questions.Listen and answer the questions. 1. 1. The messThe mess that has been left is appalling. that has been left is appalling. (very sorry) (very sorry) I’m very sorry aboutI’m very sorry about the mess. the mess. 2. I’m not satisfied with 2. I’m not satisfied with the paintingthe painting. (must . (must apologize) apologize) I must apologize aboutI must apologize about the painting. the painting. 3. 3. The quality of the workThe quality of the work is not good enough. (very is not good enough. (very

sorry)sorry) I’m very sorry aboutI’m very sorry about the quality of the work. the quality of the work. 4. 4. The floorThe floor is not very good. (must apologize) is not very good. (must apologize) I must apologize aboutI must apologize about the floor. the floor. 5. 5. The repair to the chimneyThe repair to the chimney is dreadful. (very sorry) is dreadful. (very sorry) I’m very sorry aboutI’m very sorry about the repair to the chimney. the repair to the chimney.

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The End