Benchmarking

Benchmarking

Benchmarking Benchmarking 2

1. (Benchmark) Key Performance Indicator (KPIs)

2. / (Best Practices) Benchmark Benchmark Benchmark . 1 . 1 Benchmark Benchmark Benchmark / (Best Practices) Benchmarking Best Best Practices Benchmarking Good Practices Better Practices Best Practices Best Practices Best Practices 3 Benchmarking 1. Benchmarking Best Practices

2. Benchmarking (Code of Conduct) Benchmarking : : : : : / : : : Benchmarking 3. (Ultimate Purpose) Benchmarking Best Practices Best Practices 10% - 20% : 80% - 90%

Benchmarking

Benchmarking Benchmarking Benchmarking

- : Benchmarking

- : Benchmarking (Innovation) Benchmarking

Benchmarking / 4 10 1. (Planning stage) 3 Benchmarking 2 (Standpoint of Customer) Benchmarking

1.2 Benchmarking Partner Benchmarking / Benchmarking

1.3 Benchmarking Partner 2. (Analysis Stage) 2 Benchmarking Partner Benchmarking Partner Benchmarking Partner Best practices Enabler (Gap Analysis) Gap Practices

2.2 Gap 3. (Integration Stage) 2 Benchmark

3.2 4. (Action Stage) 3

4.2 (Implementation) /

4.3 Benchmarking Benchmarking Benchmarking Benchmarking Benchmarking (Benchmarking Sponsor) Benchmarking Team Benchmarking