Abhishek GhoshPhone : +91-9916707241Email : abhishek.ghosh87@gmail.com

Objective:

To work in an Organization where I can explore my knowledge by taking up challenges and prove myself to reach high level of job satisfaction.

Experience Summary:

6+years of work experience in IT Infrastructure, Application Support and Storage domain.

Been to US within the first year of WellsFargo tenure, to meet counterparts and in turn train/spearhead deliverables via the offshore team.

Hands on experience in UNIX, Shell Scripting, BMC Remedy, Netcool, Autosys,Teradata viewpoint,Workload management,PAC2000,SQL.

Providing Level 1/2 support for multiple Investment Banking and Wealth management Applications.

Effectively managing application level priorities/escalations and engaged in other Inter-domain project works.

Certifications:

EMC CIS (Cloud Infrastructure and Services Associate) certified. EMC VCE-CIA (VCE Converged Infrastructure Associate) certified.  EMC ISA (Information Storage Associate) certified. Attended BIG DATA – Hadoop training. Attended Yellow Belt training. Attended CHRD training. Trained on “Excellence in managing customer conversation”.

Technical Skill Set:

Databases: SQL, PL/SQL,Teradata,Oracle, Data Modelling Concepts. Packages: MS Office,MS PowerPoint, MS Excel Operating Systems: UNIX, Linux,Solaris,AIX Scripting Languages: Shell Scripting. ETL Tools: Autosys, Abinitio,Datastage. Other Tools: Anthill, Netcool,BMC Remedy,Teradata Viewpoint, Workload

management, HP OVPM, Guardium, VCS, Operational Console.

Current Employer: Wells Fargo India Solutions India Pvt Ltd (Dec 2014- Till Date)

Current position: Technology SpecialistRole: Ab Initio Admin

Description: This project aims at providing a centralized support model for all EDA application stakeholders, business partners and users through the provisioning of services, support and the tools needed to quickly and efficiently use EDA application.

Responsibilities:

EME Administration:o Creation of new projects and setting up sandbox linkage.o User and group administration.o Creation of EME and branches.o Enforce version controlling.

Ab Initio code promotion: o Using Ab Initio utilities.o Using SCM tool : Harvest/Anthill pro.

Ops>Console:o Handling runaway processes.o Configure and monitor bridges and reporters

Harvest:o Configure context and create workspace.o Package creation and promotion.o Version controlling.

Anthill Pro:o Build and deploy harvest packages.o Analyze and provide resolution for build life failures.

Installation of Ab Initio products (Co>Op, help files, MDH, App-Hub) and license management.

Identifying opportunities for automation and tracking them to closure. Debug workflow issues encountered by AI Developers via Anthill Pro. Involved in Capacity Management and Inter-domain projects to automate

various tasks. Analyze job failures and providing RCA. Involved in training and managing team in order to meet deliverables. Actively involved in AIX to Linux migration of many LOB servers. Have provided Brown Bag sessions for other teams to understand the

environment and achieve better T/S approach. Support Outages, migrations, patching of servers by validating the

applications. Maintain documentation for continuous improvement and knowledge base of

resolutions to common or recurring/repetitive problems. Work closely with IT service & Operations areas to ensure excellent

communication links to the support team exists.

Shift Lead Roles and Responsibilities:

Preparing shift roster and managing resources as per the requirement. Training and mentoring the new joiners and team mates. Providing managers with regular feedback on tickets and latest updates on

any work related changes. Getting report from Business object and analyzing the RCA for alert volume

maintaining the same on daily basis.

Previous Employer: Wipro Technologies (May 2009 – Dec 2014)

Code promotion from lower environment to higher environment. Creation of new projects/sandbox and corresponding data directories. Upgrade activities performed which also included DEV EME consolidation. Installation of Co>Op system and maintaining Ab Initio license inventory. Troubleshoot environment related issues and address developer’s queries. User and Group administration which involved EME and project setup as well. Configure environment to suit application team’s requirement. Monitoring Space usage and conducting space cleanup exercise as and when

required. Maintaining proper common sandbox linkage and modify as when necessary. Worked as a L2 project engineer for CAS and an active ATMOS team member. Worked as L2 Support providing advanced level of support to the customers

handling more complex technical issues. Initiated and resolved Replication, Pools, Profile and Restore Issues. Handled Regeneration issues ensuring data Integrity and Availability and

Recovery. Worked on customer generated cases and provided end to end resolution. Part of team who work along with Field engineers to resolve complex failures

even DU and DL situations. Resolved issues involving root switches and cube switches. Worked on EMC Clariion which includes creating LUN’s and assigning them to

the host. Knowledge on LUN migration, Meta LUN, SNAP VIEW, MIRROR VIEW, SAN

COPY. Experience in using NAVISPHERE and UNISPHERE.

Education:

Examination Passed Average obtained Division

ICSE (10th) 82% 1stCBSE (12th) 71% 1st

B.Sc. Computer Science (CHSE) 89% 1stMCA 70% 1st

Achievements:

Received Best Performer Award from Infra team during the tenure of first year in Wells Fargo.

Received multiple client appreciations for prompt issue resolution and role played in performing major upgrade for existing infrastructure.

Holder of multiple State Level awards for Painting.

Strengths:

Team Player. Dedicated and efficient working in nature. Excellent Communication and Analytical Skills. Ability to perform under pressure.

Personal details:

Father's Name : Mr . P Ghosh .Date of Birth : 8th December 1987 .Current Address : No. 4 , Shanthi Nivas , 2nd Cross , SG Palya , Bangalore-29.Languages known : English, Bengali, Hindi and Oriya .Hobbies : Painting, Playing Mission Oriented Games .

I do hereby declare that the above given information is true to best of my knowledge.

Date:

Place: Bangalore . Abhishek Ghosh .