AIB Phone & Internet Banking

AIB Internet Banking

AIB Mobile Banking

Household Internet Usage Statistics

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

% of households

2008 2009 2010 2011 2012 2013

Households with access to a computer 70 73 76 81 83 84

Households with access to the internet 63 67 72 78 81 82

Benefits of Phone & Internet Banking

• Easy-to-use

• Paperless account & credit card statements available

• Bank securely 365 days a year

• Customer Service Advisers are available for non-routine transactions

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Internet Banking

Services available through AIB Internet Banking include:

• Services Available:• Check your account transactions & balances – View recent Transactions.• View your eStatements and eFee Advices• View your BIC and IBAN.• Change your PAC (Personal Access Code)• Pay bills and manage your standing orders and Cancel Direct Debits.• Top up your mobile phone and access exclusive online products• Search for and place a stop on single and/or multiple cheques, as well as removing a

cheque stop and view all stops in a Stop Cheque Log.• View all incoming payment details using the Incoming Payment log.• Transfer money between accounts domestically and internationally• Report your Card Lost/Stolen• Change your Address

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

AIB Phone Banking

• Phone Banking gives you access to a number of the same options as Internet Banking.• For the following more complex or non-routine transactions customers can speak to a Customer Service

Advisor by pressing Option 0 – Chequebook/Lodgement book order– PAC reorder, One off funds transfers– Mandated account set up– Bill Payment set up/reversal– Standing Order set up/amend/cancel– Change of address

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

What are the limits

• 3rd Party Account Transfer €5,000• Funds Transfer own nominated AIB A/C) €1,050,000• Other Funds Transfers (within Ireland/Sepa) €5,000• International Payments €5,000• Utility Bill Payment €10,000

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

How to find AIB.ie

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

What does an eStatement look like?

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

How do I sign up for eStatements?

1. Click the ‘eStatements’ tab located at the top of the screen, then select the account(s) you wish to switch to eStatements or click ‘register all accounts for eStatements’

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Transfers & Payments

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Transfers & Payments

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Transfers & Payments

You have requested to make the following transfer:

Progress: 90%Personal Access Code

Please enter the following digit from your Personal Access Code (PAC): Digit 1

You have requested to make the following transfer:

Progress: 90%Personal Access Code

Please enter the following digit from your Personal Access Code (PAC): Digit 1

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

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Standing order

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Direct Debit

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Quick Pay

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Mobile Top-Up

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Me2U

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Me2U

DRAFT v1

24

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Apply Online

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Manage my Accounts

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

My Alerts

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

My Money Manager

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Quick Banking Wall

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

AIB Kiosk Banking

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Automated Cash & Cheque Lodgement Machine

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland

Thank you

Thank you for your timeAny Questions!

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland