Aima Competition

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this ppt presented by me and manish in the AIMA national competition of mgt. students


  • 1. Innovate, Restructure, And Reorganize: Challenges for India Inc. Restructuring attempt of government process through e-governance Rahul Kumar Manish Kumar Rai INJ Business School, Greater Noida

2. Agenda:

  • Govt. Process In India
  • Need of renovation and restructuring the Government Processes
  • e-Governance as Process restructuring for Government System
  • Principles of Re-engineering for governments process
  • Major restructuring flaws in implementation
  • Some Ideas to improve our attempts

3. Govt. Process In India

  • . Branches :Executive, Legislative, Judicial

4. Need of renovation and restructuring the Government Processes

  • Basically we are not Looking for change in governments intention and policy rather we are in pursuit of methodological changes in working and adopting ICT for better governance

5. Results in process improvement:

  • Reduced costs in terms of time and efforts by eliminating redundant processes / optimizing the processes execution
  • Reusable standard business processes
  • Single common interface for services delivery
  • Just-in-time support, infrastructure, training etc.
  • Sharing of information for critical decisions making
  • Building of knowledge bank of data, best practices, experience sharing etc.
  • Shifting of decision nodes, where work is performed
  • Capture data at one source point

6. Major governments effort for restructuring

  • With central government state governments are also renovating themselves for many processes:
  • e-Seva, BHOOMI inIndia
  • Tax collection State Border Check Posts, Gujarat
  • Customs on-line
  • OPEN- Seoul Municipality, VOICE in Vijayvada
  • Gyandoot, n-Logue, drishtee in Rural India
  • Teachers Transfer in Karnataka and SmartGov in AP, Khajane in Karnataka

7. e-Governance as Process restructuring for Government System

  • A move towards System Approach of Governance
  • e-governance projects are not automation project
  • Its start with effective process re-engineering by utilizing ICT and then in consequently the attitudinal change in officers and civilians.
  • Through this project we need to redefine the rules and procedures and adopt new management and technological developments to change our systems.
  • For a time we also keep the output same but the way of working in different manner

8. Principles of Re-engineering for governments process:

  • Organize aroundoutcome s, not tasks.
  • Identify all processes in an organization andprioritizethem in order ofredesign urgency .
  • Integrateinformation processing work into the real work that produces information.
  • Treat geographically dispersed resources as though they arecentralized .
  • Linkparallel activitiesin the workflow instead of just integrating their results.
  • Put thedecision point where the work isperformed, and build control into theprocess .
  • Capture informationonce and at the source .

9. Focus areas for action in re-engineering:

  • Analysisandredesignat
    • Interface level:
    • Simplification of processes, which provide interface between Governed and governing bodies
    • Processes Level:
      • Re-orientation ofGovernment processfrom Functional to Citizen Centric
      • Standardization of common processes and their re-usability
      • Simplification of processes
      • Capturing of best practices
    • Data Level:
      • Use Client Server Architecture for Capturing, processing, storing, sharing, exchange, re-usability of data etc.)

10. Basic steps for restructuring:

  • Strategic Planning
  • Processes Reengineering
    • Map current processes
    • Analyze the root causes for inefficiencies
    • Survey for best practices, and evaluate alternatives
    • Consult Stakeholders ( Internal / External)
    • Do cost benefit analysis
    • Recommend reengineered process, and obtain approval
    • Get ready for implementation
  • Implementation & Change Management
  • Performance Monitoring
  • Corrective actions to improve performance

11. Major restructuring flaws in implementation

  • Steering Committee Direction
    • No Link to Business Strategy
    • Reengineering Goals Are Not Defined
    • Reengineering Team Has No Public Mandate
    • Confusion with Other Change Programs
    • Political Games
  • Project Management
    • Scope is Ambiguous
    • Change Mismanagement
    • Excessively Short Reengineering Timeframe
    • Recruiting the Wrong Internal Reengineers
    • Hiring Consultants for the Wrong Reasons


  • Methodology
    • Gap between GPR and System Development
    • Social Concerns are Overlooked or Underestimated
    • Infrequent Milestones and CheckPoints
  • Information Technology
    • Restrictive and Inflexible IT Architecture
    • Force-Fit the Wrong Technology

13. e-Government-How does it help

  • Introduces transparency in data, decisions/actions, rules, procedures and performance of Govt. agencies
  • Automates processes to take away discretion
  • Entry point for simplification of rules and reengineering processes
  • Makes decisions traceable- tracks actions
  • Builds accountability- greater access to information through web publishing-role of civil society
  • Providesdocumentation to citizens for follow up

14. e-Government-How does it help

  • Modularizes Tasks Making Outsourcing Possible
  • Introduces competition amongst delivery channels and departments
  • Standardized documentation of comments/ objections leads to effective supervision- through comparative indicators
  • Centralizes data for better audit and analysis Integration of data across applications-provides improved intelligence
  • Enables unbiased sampling for audit purposes

15. Some Ideas to improve our attempts:

  • Integrate the attempts by different state governments projects
  • Capitalize existing successful projects as model projects rather going for pilot projects every time
  • Develop on-demand system and architecture to support inter-governmental processes and application

16. Enablers of e-Government

  • 20 % Technology
  • 35 %Business Process Reengineering
  • 40 % Change Management
  • 5% Luck !

Technology Process People 17. Value Addition

  • ?
  • Any Question


  • Thanks