Objective Seeking a challenging and rewarding position in a growing organization that may offer diverse job responsibility so that my strengths and skills can be utilized in the best interest of the company.

Skills Strong interpersonal communication, management, and problem solving skills Flexible with working hours and locations, and adaptable to changing scenarios Able to work with minimal supervision incorporating safety measures and as a co-operative team

leader/member Result-oriented work style, proven ability to master new skill quickly. Office 2000/XP.Emailing ERP, PULSE,SAP Fluent speaker of English

Experience

Sarena Dyeing and Embroidery Pakistan (Marketing executive)

Jan. 2014 to date Communicating with target audiences and managing customer relationships; Managing the production of marketing materials, including leaflets, posters, Maintaining and updating customer databases; Contributing to, and developing, marketing plans and strategies; Evaluating marketing campaigns; Monitoring competitor activity; Supporting the marketing manager and other colleagues..

Vesoft Services, London UK (Marketing executive) 2009 - 2014

Attracts potential customers by answering product and service questions; suggesting information about other products and services..

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Abdur Razzaq

+92 347 4260700razzaqtoor@yahoo.com

Telenor Pakistan (Customer Services/ Sales Representative) 2006 - 2009

Effectively manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools

Warid Telecom Pakistan (Customer Services/ Retail Sales ) 2005 - 2006

Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts

Education

M.B.A (international management)Anglia Ruskin university UK (2011)

IELTSBritish Council Lahore, with 6.0 Band (2009 & 2014)

Bachelors in Arts(B.A)Punjab university Lahore Pakistan (2003)

Languages

Personal information

English(British) Urdu Punjabi

Status: Married DOB: 15/08/1983

References Available upon request