Aroma Sotay

8/13/2019 Aroma Sotay

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S TAY TINH GN

TING ANH CHO NGI I LM15 tnh hung lm vic thc t hng ngy15 tnh hung lm vic thc t hng ngy

download audio cd ti aroma.vn/sotaycd

km

audioCD


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GII THIU

aroma l t chc u tin v duy nht chuyn su o to Ting Anh ChoNgi i Lm. Vi hn 07 nm hot ng, aroma o to Ting Anh thnh

cng cho hng nghn ngi i lm v nhiu doanh nghip ti H Ni v Si Gn.

Khch hng tiu biu:

Chng trnh Ting Anh Cho Ngi i Lm - Hc ting anh giao tip qua cc tnh hung lm vic thc t hng ngy lc trng cn bn ca chng trnh Ting Anh Cho Ngi i Lm vi cc bui hchng th, v kh nng ng dng cao cho cng vic.

- Mi trng hc tp ng nht, ci m ch dnh ring cho ngi i lm,khng hc ln vi hc sinh sinh vin. - Gio vin ti aromal ngi i lm vi kh nng ting anh xut sc vkinh nghim s dng ting Anh thc t trong cng vic.

- aromalun ly hc vin lm trung tm, tp trung rn luyn phn x giaotip nghe ni thc t.

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Hc ti lp aroma

aroma thng xuyn khai ging lp Ting Anh Cho Ngi i Lm cctrnh khc nhau.

Ti aroma,hc vin c 02 la chn v gi hc: t 6h00pm n 7h00pmhoc 7h00pm 9h00pm v 03 la chn v ngy hc: Th 2 4 6, th 3 5,hoc th 7 ch nht. aromacung cp chnh sch hc b bo lu linh hot, to iu kin tia cho hc vin l ngi i lm vi c th cng vic bn rn hoc thng xuyni cng tc.

Xem chi tit lch khai ging v cc trnh hc tiaroma.vn/khai-giang

o to doanh nghip

aroma m lp hc ting anh giao tip ti doanh nghip, c gio vin ntn ni dy nng cao trnh ting anh cho cn b nhn vin, p ng nhucu cng vic. Chng trnh o to da trn li chng trnh ting Anh giao tipcho ngi i lm, c b sung ty bin ph hp vi nhu cu o to ca

doanh nghip. Bn cnh , aromathng xuyn theo di tin trnh lp hc,cung cp bo co kt qu nh k v chng ch cho hc vin. aromat chc lp pht m min ph cho doanh nghip ti H Ni v SiGn c nhu cu nng cao kh nng pht m chun cho cn b nhn vin. Hy linlc vi aroma c kim tra trnh , xp lch t chc lp chun ha pht mv t vn phng php hc ting Anh min ph cho doanh nghip.Chi tit xem ti aroma.vn/chuanphatam

Hc ring theo yu cu Chng trnh Hc Ring Theo Yu Cu c pht trin t chng trnhhc ting anh giao tip cho ngi i lm v ty bin b sung nhng ni dungthit thc, ph hp vi nhu cu thc t s dng ting anh trong cng vic cahc vin. Vi lp Hc Ring Theo Yu Cu, gio vin n tn ni (ti nh, vnphng...), gip hc vin tit kim thi gian i li. Hc vin c th ch ng lachn lch hc ph hp nht vi mnh. Lp hc c t hc vin, do gio vin c

nhiu thi gian quan tm su st, chnh sa cho tng hc vin v mi hc vin ciu kin thc hnh nhiu hn.

03

gii thiu 03 hnh thc o to ca aroma


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L t chc chuyn su o to Ting Anh Cho Ngi i lm vi nhiu nm kinhnghim lm vic trc tip, nghin cu v ging dy ting anh cho ngi i lm vdoanh nghip, aromahiu r nhu cu, kh khn cng nh phng php v ni dung

dy

hc ting anh thc t v hiu qu nht phc v cho cng vic.Cun S TAY TINH GN Ting Anh Cho Ngi i Lm l mn qu aroma dnh tnghc vin vi mong mun gip anh ch cng c v b sung kin thc ting Anh dngtrong cng vic hng ngy.Cun s bao gm 15 tnh hung lm vic thc t hng ngy nh nghe v nhnin thoi, m phn vi khch hng hoc phng vn xin vic y l nhng tnhhung gn gi vi cng vic ca ngi i lm v c tnh ng dng cao trong thc t.Vi mi tnh hung, aroma cung cp cu trc v t vng hu ch cng cc on hi

thoi km CDs vi ging ni bn ng hc vin tham kho v rn luyn.t vng ct li (vocabulary file): t vng thng s dng trong tnh hungtng ng. Hc vin nn tra phin m v ngha ca t, c to v hc thuc cchpht m ca t . cu trc hu ch (practical structure): mu cu thng s dng trong tnhhung tng ng. Sau khi nm c lng t vng, hc vin thc hnh nhngcu trc v mu cu trong tnh hung . on hi thoi km bi nghe (c transcript theo CD):

c th p dng theo 02 cch: Cch 1: sau khi nm c lng t vng, mu cu, hc vin m bi nghe nghengi bn ng s dng nhng t vng, mu cu trong on hi thoi thc t. Cch 2: hc vin dng phn bi nghe ny nh mt ti liu nghe ngm, c thnghe bt c khi no ngm dn m ging ca ngi bn ng. Hc vin nnluyn tp thng xuyn theo tng tnh hung, kt hp gia hc t vng, mu cuvi vic nghe bi nghe t hiu qu ti a.Vi thit k nh gn, cun s tay rt thun tin hc vin lun mang theo bn

mnh v s dng khi cn. Chc anh ch thnh cng!

S TAY TINH GNhng dn s dng

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S TAY TINH GN

15 tnh hung lm vic

thc t hng ngy

c t vn v ng k hc vui lng lin h aroma ting anh cho ngi i lmH Ni: 04. 3537 9410 Si Gn: 08. 6275 3565 aroma.vn


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table ofcontent

on the phone............................................................................................. 9

product and services........................................................................... 10greeting visitors.................................................................................... 11

companies................................................................................................... 13

occupations................................................................................................. 14

comparing services............................................................................... 15

phone messages.................................................................................... 16

appointments........................................................................................... 17

meetings...................................................................................................... 18

negotiating ................................................................................................. 20

networking ................................................................................................ 21trends............................................................................................................. 22

effective communication ................................................................. 23

finding work - interview .................................................................. 24

presenting information ...................................................................... 26transcripts ................................................................................................... 27


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working situation 1

The person who answers the phoneHello, [name of company][name of company]. Can I help you?

Whos calling, please?Ill put you through.Speaking.

on the phone

practical structures 1:talking on the phone

practical structures 2:calling for information

The person who calls (the caller)This is [name]Can I speak to [name], please?

Asking someone to waitJust a moment, please.Hold on, please.Hang on, please.

Offering help

Can I help you?What can I do for you?Starting reasons for callingIm calling to ask for a brochureId like to arrange a meeting

Asking for details

Can I are you from? name,Could I do you live? fax/telephone number, please?May do you work? address,Note: May is more formal than can or could.

Could youCan you(NOT May you)

spell that,spell that for me,say that again,

please?

Checking

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working situation 2products and services

practical structures:talking about products and services

05

Products

What is your companys product? What product does your company make?

Services What is your companys service? What does your company offer?

Cost How does it cost How much is it?

Origin Where is your companys productsproduced? Where is your companys products

made?

My companys product is My company makes

Our service is We make

Its price is It costs

Its produced in

Its made in

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working situation 3greeting visitors

practical structures 1: greeting visitors to your countries

06

introducing yourselfHello. Im David Smith.Hello, Mr Smith. I Susie from MirageIm here to take you to the office.

the visitors journeyDid you have a good flight?How was your trip? journey?

Do you travel abroad a lot?Do you like travelling?

peoples jobsWhat do you do in your company?

offering to helpCan I help you with your bags?

This way.

Heres our car.You can put your bags in the boot.

Thank you. Thats very kind. Thanks. No, Its alright, thanks.

Thanks.

responding Please call me David.

the weather lovely hotIts a very cold day to day, windy

Its about 30 degrees.

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practical structures 2: present and past simple

07

present simpleUse the present simple to talkabout things you do regularly:Do you travel abroad a lot?I do about two or three tripsa years.and to ask and answer about yourjob:What do you do?I work in accounts.

Im a Marketing Assistant.What does Sheila do?She works in Administration.

Use auxiliary verb do to formquestions and negatives:Do you travel a lot?No, I dont like travelling.Does Martin work with you?No, he doesnt work in the sameoffice

past simpleUse the past simple to talk aboutcompleted past actions and eventsat a specified time in the past.

be:regular verbs:irregular verbs:

Use the auxiliary verbs did to formquestions and negatives withmost verbs:

Did you have a good trip?No, I didnt enjoy it.Why did you leave Amco?I didnt like my boss!but not with be:How was your flight?

Its wasnt very comfortable.

working situation 3greeting visitors

It was a good flight. Before that,

I worked inDistribution.

Davina lefztlast week.

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practical structures 1:talking about the company

practical structures 2: present perfect and past simple

Name

What is your companys name? Where do you work now?Address Where is your company?

Products/Services

What does your company produce? What does it provide?Employment How many people are there in

your company?

Use the present perfect(have + past participle) to talk aboutpast events when there is no pasttime reference:One million people have boughtthe new XZ.

Use the past simple when there isa past time reference or when weknow that something happenedat a particular time in the past:Marilyn sold its baking divisionlast month

My companys name is I work for

Its in It is located/ based in

We produce/ provide... We specialize in

Therere My company has

working situation 4companies

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03

related vocabulary 1: personal qualities

practical structures 1: talking about your job

09

What do you do?

What do youwork for?

To be ,AmbitiousCreativePatientConfidentExperiencedQualifiedPunctualFlexibleOrganized

you need to have AmbitionCreationPatienceConfidenceExperienceQualifications(good) communication skillscomputer skills

What exactly doyou do?

Im in charge ofresponsible for

producingthe production of

batteries.

Im a production manager.I work for Espinosa in the productiondivision.

Its my job ensure that I manage a team of five designers.

working situation 5occupation

You need to be able to work (well) in a team

on your own under pressure

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practical structures 1: modifying adverbs

practical structures 2: opinions

working situation 6comparing services

We can use modifying adverbs to make an adjective stronger:

Note:Reallyis more informal than very

The Clifton Hotel is very big extremely

Parcel Speed is quite fast fairly

We can use modifying adverbs to show a big difference between two things:Cybernet is much More convenient than

a lot Suburban Bank

We can use modifying adverbs to show a small difference between two things: Western Rail is a bit cheaper than TrainWest

Asking for opinionsWhat do you think? Agreeing, completely

Giving your opinion I agree.I think a finance course is best. Good point (I didnt think of that).If you ask me, a business letterwriting course is best.Agreeing, but not completelyI see what you mean,Thats true, but its useful for some of our employeesThats a good point,I agree up to a point,

We can also use modifying adverbs to make an adjective weaker

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practical structures 1:taking and leaving phone messages

working situation 7phone messages

Making the call

BeginningCan I speak to Tony Jakson, please?

Saying who you areHello, my name is..

This is Pedro Maya..Its Malco Hayward

Asking to leave a message

Can/ Could I leave a message?Could you give him/her a message?

Other actionI will call/ ring/ phone back later

Voicemail messages:

- Your name and company- Name of other person

- Short, clear messages- When to contact you

- How to contact you

Answering the phoneGetting information

Whos calling, please?

Can I have your name, please?Asking the caller to wait

Just a moment, please

Can/ Could you hold, please?

Connecting to someone else

Ill put you throughIll connect you

Offering to take a messageCan I take a message?

Would you like to leave a message?

ExplanationsIm afraid hes not at his desk at the

moment/ hes on another call at themoment/ his line is busy right now

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practical structures 1: making an appointment

practical structures 2: changing an appointment

Making a suggestion

Can I come and see you?Could we meet next week?

What about Friday?How about Tuesday?

Saying you are available

Im free all day Wednesday.Ive got nothing in the afternoon.

Ive got plans but I can cancel.

When you say no, try to makeanother suggestion:

Im tied up Wednesday.What about Friday?

Saying you are not available

Well, Im pretty busy this week.Im tied up Thursday morning.

I cant make/ do Wednesday.I have another appointment.

We often use the present

continuous to explain why wecannot make an appointment:

Sorry, I am interviewing all dayWednesday.

working situation 8appointment

Im my flight has been delayed

afraid train cancelled. taxi is stuck in traffic

Im lost

Explaining the problem

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We are going to have meeting to would like in order to so that we canChecking people availability

Can you give me your availability . [days/dates]?Could tell me the following dates: [dates]? let me knowCan you tell me if you are available on .[days/dates]?could let me know

Giving your availabilityIm free on . [days/dates].[day/date] is fine.I am (not) available on .[days/dates]/ the week of .[dates]I can/cant make it on .I can/cant make it onIm not sure about . I may able to do .

Giving referencesId rather (not) My preference would be .Id rather avoid . My preferred dates would be Id prefer. The best dates for me are Confirming the meeting details

The meeting takes places at .[time] in [place]

will take place on [day/date] from 9 to 12 is/will be between 2 and 4

practical structures 1: organizing meeting

working situation 9meeting

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practical structures 2: taking part in the meetings

related vocabulary 1: organizing meetings

working situation 9meeting

Inviting opinions, allowing otherpeople to speakWhat do you think?What are your thoughts on this?

What does everyone think of that?Does everyone agree?Sure, go ahead

Asking for clarificationSorry, I didnt catch that. What didyou say?

InterruptingSorry to interrupt/ stop you, but .

Asking to speakCan I make a suggestion?Can I just say/ add something?

Reviewing what people have saidShall we recap/ go over what we havesaid so far?Let me just go over that?Lets recap.

ConcludingSo, thats our decision, then. Weregoing to .Ok, then, we all agree. Now, we needto/someone need to

prepare the minutessend out the agendacirculate

notify the participants reception the canteen the restaurant staff

check peoples availability

individual needs (directions/ parking/special diet, etc

organize refreshmentbook a room

set a date and timefix a finishing time/a time

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practical structures 1: negotiating with colleagues

practical structures 2: business negotiations

working situation 10negotiating

Offering to do somethingIll Do you want me to .(Maybe/ perhaps), I can/could .

Asking someone to do somethingCan you .?Could you ?Would you ?Would you mind.?Perhaps/ maybe you could .

Polite requestsWed like delivery in three weeks.Wed like a 20% discount on this order.Polite refusalIm sorry, but delivery in three weeks is very difficult for us.Im sorry. We cant give you 20% discount.Agreement with a conditionOk, but if we deliver in three weeks, you will have to pay extra.Thats fine, but youll have to pay for shipping.Delaying tacticsIll have to think about that and get back to you.Ill have to check with my manager and call you back.Counter suggestions

We can deliver in 5 week if we rush. Is this acceptable?Can we offer 10% of discount?How about 10% discount.

Accepting a taskSureNo problemYes, thats fine.Yes, thats good ideas.

All right.

Rejecting a taskId rather not, if possibleId prefer not to

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practical structures 1: meeting people

practical structures 2: following up

working situation 11networking

introducing peopleCan I introduce you to Green. Hes a new member.Let me introduce you to Green.Nice to meet you.Good to meet you.

Finding out about each other

This is Neil Challis. We met at the Chamber of Cemmerce last month.How is it going?How are you doing?I made a lot of contacts through the Bankers Association, just as you said Ive made some good contacts, thanks to you.Ive meet some interesting people.I want to thank you for your help.I just want to say thanks

And your job is ?Finding/ recommending contacts

There are lots of advertising people in the football team.You should join.You really must meet Jane.Come on, I will introduce you.

What is Delight doing here in Europe?What are Delights plans here?How long have you been here?How long do you plan to be here?

Should I talk to about?Would be a good person to ?Can you recommend for?

So

Who

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practical structures 1: describing trends

practical structure 2 : performance

Its been a good year for us sales areVerb

rising

going up/ increasing.

We are having a difficult year sales are

Weve had problems this year, but werepleased that sales have

Adverbs and adverbial phrasesTo indicate a small change:

To indicate a big change:

To indicate a big change:

falling

Sales have fallen/ risen

predicting future performanceI think profits will rise in the next 3 years.I dont think costs will fall much, unfortunately.I predict that sales will increase sharply over the next five years.I hope we can/ will achieve sales of a million by 2008.Describing past performanceTraditionally, this is our strongest seller.Sales have been/ held steady at 5000 $ per year.Between 2002 and 2004, we saw sales increase/ go down.

Sales have fallen/ risen

a bit

a little/ a

going down / decreasing.

dramaticallya lot/ sharply

Sales have fallen/ risendramatically

a lot/ sharply

remained steady.stayed the same.

working situation 12trends

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practical structures 1: suggestion

practical structures 2: opinionasking for opinionwhat do you think?Dont you think that?Do you agree?

Giving opinionI think they should use the phone more.If you ask me, they write too many emails.I dont think a monthly meeting is necessary.Agreeing completely Agree but not completelyI agree I see what you mean, butGood point. Thats true, but

I could not agree more. Thats a good point, butGood idea. I am not sure about that.

working situation 13effective communication

asking for suggestionsDoes anyone have any suggestions/ ideas?What can we do about this? Any ideas?Is there anything we can do to resolve this problem?

Making a suggestionI wonder if we couldI wonder whether we could What about contacting them directly?Could we ask the staffs for their input?Why dont we make some market research?Lets try for this month.

Accepting suggestionsThat sounds a good idea/ solution.

Thats a good idea.

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I would like to apply for the post of advertised in newspaper/I am writing position magazine

practical structures 1:writing a covering letter

I have goodcommunicationcomputertime

a degree ina diploma in/ school qualifications.

skills

working situation 14finding work - interview

writing about experienceyou will/can see from my enclosed CV that

I have worked for Z-plan for 3 years/ since 2003.I have worked for 2/ several/ a number of major banks.I have worked for GTC for 3 years/ from 2001 to 2004/ in 2003.

Writing about your skills

Closing

I am available for interview at your convenience.If you require any further information, please do not hesitate to contact me.I look forward to hearing from you.

Writing about interests, plans.

Writing about qualificationsI have

fashion.working with visitors

sportswimming.

I am interested in

I am keen onI enjoy

pursue a career in this area.improve my IT skills.

I am keen to

saying why your are writing

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practical structures 2: Job interviewstalking about your good pointsWhat can offer this company?What have you got to offer us?Why should we employ you?Why do you think we should employ you?

I am creative and dynamic.As you see from my CV, I have strong background inIm self-motivated and good at organizing my time.

talking about negative pointsWhat about negative points?What do you think your negative points are?

What might your current employer want you to improve?One fault is that I am a bit of perfectionist.I sometimes try too hard to get everything exactly right.Recently, Ive tried to

talking about future planswhat about the future?Do you know where you want to be in the next 2 years?

I would like to be the manager of a whole division in 5 years.I hope to climb the career ladder as fast as I can.

talking about experienceHave you ever done before?Yes, I have, Ive done that a lot in my current job.

working situation 14finding work - interview

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practical structures : making a presentation

getting startedthank you very much for coming today.My name is John.I work for BK Tech.My presentation is called Internet security a hidden problemOutlineMy presentation today will be there in 3 parts.Firstly,Secondly,Thirdly,Lastly,Finally,Main bodyOk, to begin, lets analyze the problem.As you can see on this transparency,So, lets move on to some examples,And that bring me to my next points,I could say a lot more about this, but time is moving on, so I will turnto possible solutions.ConclusionLet me sum up then,Firstly, we looked atSecondly,Last but not least,I believe thatAnd that bring me to the end of my presentation.Are there any questions.

working situation 15presenting information

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transcripts

working situation 01 :on the phone

working situation 02 : products and services

British Airway Club World now offers a more enjoyable service for business lasspassengers than ever before. We provide faster check in at London Heathrowand New York JFK, and on the plane Club World has more comfortable business

class seats. They are bigger than before, and they even become beds for a goodnights sleep! Youll find a tastier menu, and for entertainment, theres now abetter choice of films, and bigger TV screen.

part 11 A: Hello, Campbell Designs. B: Can I speak to Ms Jackson, please?A: Speaking.B: Ah, hello, Ms Jackson. My name is Chris Fleming. We met at

part 2Woman: Ace Training. Can I help you?Chris: Hello. Im calling to ask for some information about your

course.Woman: Certainly. Can I take some details first?Woman: Certainly. Can I take some details first?Chris: Yes, sure.Woman: Can I have your name, please?Chris: Its ChrisPembertonWoman: Could you spell that for me, please?

Chris: Its Chris. C-H-R-I-S, then P-E-M-B-E-R-T-O-NWoman: Thank you. And your company?

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working situation 04 : companies

working situation 03 : greeting visitorsJon: Hello. I'm Jon Wright.Maria: Oh, hello, Mr Wright. I'm Maria from Planeta.

I'm here to take you to our office.Maria: Thank you. That's very kind.

Jon: Er, can I help you with your bags?Jon: No, it's all right, thanks. They're not heavy.

Maria: This way. Did you have a good flight, Mr Wright?Jon: Please call me Jon. Yes, it was a good flight, and very

short - I didn't do any work.Maria: Never mind! Do you travel abroad a lot?

Jon: Oh, about four times a year.Maria: Mmm, that's not too bad. Do you like travelling?

Jon: Yes, it's interesting.

Maria: I work in Marketing now, as a Marketing Assistant,but before that I worked in Sales.Jon: Right. Why did you change departments?Maria: One of the Marketing Assistants left, so I applied, and

I'm very happy with it. Marketing is more interesting, I think.

Jon: I agree. Wow! It's very hot today.Maria: Mmm, yes. It's about 30 degrees today. Hotter than

London, I imagine.Jon: Yes, it is. How do we get to your office?Maria: I've got my car. Here it is. You can put your bag in the boot.

Seatmaster! How much time do you or your secretary spend trying to bookseats for those important events for your visiting clients? Sports matches,theater productionsWhy not let us do it for you? Here at Seatmaster well make the phone calls,pay for the tickets, and even bring them to your office if necessary.

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transcripts


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working situation 05 : occupation

working situation 06: comparing services

1. I'm Denise O'Connor. I work for an advertising company in Dublin. I'mresponsible for all printed publicity material that the company produces, such

as leaflets and brochures. It's my job to ensure that we give our clients thebest printed advertising possible. I love my work because it's interesting andthe people I work with are great fun.

2. I'm Derek Haslam. I work for an English toy company. I'm in charge of safetytesting, so it's any job to ensure that our toys are safe for children before wedistribute them in the markets. I manage a team of ten engineers, and each of

them is responsible for a different aspect of toy safety. I like my work becauseI feel I am doing something important for a lot of people.

Just tell us what you want, and well find it. Were based in London, but weprovide a service to business all over Europe, for events large and small. Justcall Seatmaster on 08990

Ben: Judy, sorry to bother you. Do you know a good express delivery service?Judy: Well, Delivery Force are very good. They are the

company we usually use.Ben: I know. But I need to get this document to Vienna by tomorrow morning. What about Royal Star?Judy: Royal Star are really expensive. But yes, they

guarantee delivery by 10 oclock the next morning.Delivery Force are much cheaper and theyll probably deliver it in themorning, anyway.

Ben: I think Ill use Royal Star. Its safer. I must get thisdocument to Vienna on time. Thanks, JudyJudy: No problem.

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transcripts


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working situation 07 : phone messages

working situation 08 : appointment

Receptionist: Sonica, good afternoonTony: Hello, can I speak to Nadia Gomez, please?Receptionist: Im afraid shes not here today. Can I take a message?Tony: Yes, please. This is Tony Markham, from Leisure Plus.Receptionist: Could you spell your surname, please?Tony: Yes, its M - A R - K H A M.

Receptionist: Thank youTony: Can you tell her Ill email the information she wanted?Receptionist: Sure, no problem.

part 1

Tara: Hello, Tara Buckman.

Jenny: Hello, Tara. This is JennyYoung from BK Plastics.

Tara: Hi, Jenny. How are you?Jenny: Fine, thanks, and you?Tara: Very well. What can I do

for you?

Jenny: We've got some newproducts which I think youmight be interested in.

Tara: OK.Jenny: Can I come and see you this

week to show you what

we've got?

part 2

Jenny: I'm free all day Wednesday.Tara: Sorry, Jenny, I'm interviewing all day Wednesday ...

but I'm free all day Thursday.Jenny: Ah, I'm tied up Thursday morning

and I have another appointment on

Thursday afternoon.Tara: What about Friday? I'm out in the

morning but I've got nothing in the afternoon.Jenny: Let me see ... I've got plans but I can

cancel ... and I'm visiting another client

in the morning so I could comestraight to you in the afternoon.

Is two o'clock OK? 0330

transcripts


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A: What do you think, Paul?B: I don't think we should ask customers to talk about problems with our

products. We want them to look at the positive things, not the negative.A: I agree, but then how do we get feedback from them?

B: Well, I think you can ask them to make positive suggestions.A: That's a good idea. So, if this is the kind of feedback we want, we need

to decide how to get it.B: Can I just say something?A: Sure, go ahead. D: I think we should send a questionnaire to the custC: Sorry to interrupt, Mary, but the problem with questionnaires is that

most people don't return them.B: Urn ...Paul?A: I agree. If you ask me, it would be better to ask customers face-to-face when we meet them.B: Sony, 1 didn't quite catch that. What did you say, Paul?C: Why not ask customers directly when we meet them?

A: I'm not so sure about that. When you ask people face-to-face, they'reoften not honest in their answers.

working situation 09 : meeting

Tara: Two o'clock's fine.Jenny: Great. OK ... see you on Fridaythen.Tara: Thanks, Jenny. See you then.Jenny: Bye.Tara: Bye.

Tara: Well, I'm pretty busy thisweek, but ... let me look atmy diary ... OK.

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transcripts


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working situation 10 : negotiating

Clive: Right, we've just got one week until the meeting withthe people from Genus. They've got the programme for the

day and the agenda for the meeting ...

Gemma: Fine. They'll also need our latest product brochures and

new trade price lists. Can you send those out now?

Clive: Mmm ... maybe we should send the brochures but givethem the price list at the meeting.

Gemma: Yes, you're right. Do you want me to send the brochures? Then perhaps you could organize the price lists.

Clive: Sure, no problem. Now, according to the agenda, we'restarting with a mini-presentation of the company.

Could you do that?

Gemma: Oh, well, I'm not very good with PowerPoint. I'd rather not,if possible. Could you do it?

Clive: OK, if you welcome them and introduce everyone at thestart, I'll give the presentation.

Gemma: Thanks. Are you sure that's OK?

Clive: Yeah, that's fine.

Gemma: So, then we'll work through the agenda. I can lead thediscussions about our product range.

Do you think you could take over for production timesand delivery schedules?

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Clive: Er, I'd prefer not to talk about processes, if that's OK -you're more familiar with those.

Gemma: All right, I'll talk about the product range and production

times if you discuss delivery schedules.That's more your area, isn't it?

Clive: Yes, that would be better. And then it's lunch ...

Gemma: Oh ... we need to confirm numbers for the restaurant andcheck if there are any special requests for food,

you know, vegetarian and so on ...

Would you be able to do that?Clive: Mmm, I might not have time to do that ...

Gemma: That's OK, I'll get Martine to call or email them and then letthe restaurant know.

Clive: Good. Now, after lunch we've got the factory tour.

We need to arrange that.

Gemma: I'll do that. I'll ask Chris to lead it.His tour is usually very good ...

Clive: Excellent. Then we get down to the real negotiations

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working situation 11 :networking

Sarah: Come over here, Isaac. Theres someone you should meet.

Issac: Ok

Sarah: George: Can I introduce you to Issac. He is a new member.Issac, this is George. He imports precious stones for acompany called Gems Import. Isaac has just arrived inLondon to market Financial Review magazine in Europe?

George: Really? Good to meet you, Issac. So, whats Financial Reviewdoing here in Europe?

Issac: Actually, were producing a European edition. Weve had anoffice here for six months now and were about to go into

production.George: And your job is to get sales under way?Issac: Something like that, yes. Thats why Im here at Doing

business, I mean. To try to make contract with some people in the banking and finance sector.

George: aha, well do you play squash?

Issac: Well, I used to butGeorge: Good good. There are lots of banking people in the squash

ladder. You should join sure way to meet banking people.

Issac: excellent. Thanks for the tip. Who should talk to about this

squash ladder?

George: Ah, uhm, lets see. Come on, I will introduce you.

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working situation 12 : trends

A: Ok, here are the figures and graphs.

B: At least

A: Yeah, lets have a look. Erokshampoo and hair care products.

B: Sales have gone up. Just as we predicted.

A: Hum, but they havent increased as sharply as last year.

B: Well, no. But they have risen a lot.

A: I suppose so. How about sales of bars of soap? Um, theres achart here somewhere.

B: Here it is. Pretty much the same as last year by the look of it.Mmm, they havent really moved since 2003. In fact, sales have

only gone up slightly since 2001.

A: Hmm. What is this one? Sales have dropped dramatically here.

B: Mouthwash, I think.

A: Thats not good. Theyve fallen sharply in the last two years.B: Ive got the liquid soap market share here. Looks like were still

the market leader, and Raquel is still our biggest competitor, asalways. But look at that new company, Gorgeous

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working situation 13 : effective communication

Mark: with all the new offices that are opening around the region,I wonder if we could communicate a bit center.

Sonia: Yes, Im worried that some of our people are feeling isolated. We want them to feel like part of the team.

Eva: well, how much contact do you have now?

Mark: we mainly rely on email. But I think this is too impersonal. I thinkeveryone wants to hear a voice occasionally. We telephoneeveryone about once a week, but this is expensive and not ideal.

Eva: Have you considered video conferencing?

Sonia: aha, Ive thought about it, but its very expensive.

Eva: what about video conferencing on the Internet? Thats muchcheaper.

Sonia: Im not familiar with it. Is it straightforward?

Mark: Ive played with the software. Its quite easy to set up and use.

I think we could install the software on computers in our officesquite quickly.

Eva: ok, lets look at that then. I think it could be a cheap way for us tohace face to face meetings on a more regular basis.

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working situation 14 : finding work - interview

Inter: I am sure youre aware of the kind of projects we are involved in.

so, what have you got to offer us? Why do you think we should

employ you?

Sara: well, I am creative and dynamic I think my track record in my

current job proves that, and it also shows that I have good experience. Im self motivated and good at organizing my time. I also think I m

flexible in the

way I plan my work, and Im keen to learn.

Inter: what do you think your negative are? What might your current

employer want you to improve?

Inter: Mnhm, what is it about this post that attract you?

Sara: I think this post offers a good opportunity to develop my skills, with a

company which is obviously moving forward fast in fields that I am

interested in.

Inter: And where do you see yourself five year?

Sara: well, I am ambitious but realistic. Right now, I think I am certainly

capabl of managing project teams. With the right experience, andfurthe training of course, I would like to be the manager of a whole

division in five years. I hope to climb the career ladder as fast as I can.

But it is hard to say, is not it?

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Inter: Yes, of course. Er have you ever used the Quaddro system?

Sara: Yes I have. I havent used it in my current job, as the companyuses Mekra. But I used Quandro in my previous job when Iworked for LMH, from 2000 to 2002.

Inter: all right. Do you have any question for me?

Sara: yes, I have one or two written down here. I know you have aprogram of staff training what would that involve in the case of

this position?

working situation 15 : presenting information

good afternoon, every one, and, er thanks for coming at the end of a long dayof presentation when the bar probably seems more attractive than me. Mynames Mark. I work for Leading Edge Graphics. My presentation is called

Communication: the key to successful Business and I hope the title explainsitself really if not my communication obviously isnt very successful.

My presentation today will be in three main parts: firstly, the reason why

communication is important, and my company decided to focus to improvecommunication within the company; and thirdly, how this model might be

applied in other company situations, including possible problems.Ok, to begin, lets look at the importance of communication. I asked a number

of company managers three questions about communication in theworkplace. As you see on this transparency, I asked some fairly basic

questions just to find out

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