Ashwani KumarMobile : 91-9818096951Email : kataria.ash@gmail.com

Executive SummaryExecutive Summary

More than 11 years of onsite and offshore experience in Storage Area Network, Telecommunication, Incident, change and problem management, Hardware & Networks, System Administration.

Experience in Storage Administration and Infrastructure management & operations. SAN administration activities including storage system operations and maintenance for

Cisco, Brocade, EMC. Overseas (USA) working experience of a year by providing tier 3 technical support at

the client site. Excellent skills in adapting to new business environments and technologies for creating

practical solutions. Expertise in Troubleshooting EMC based on Production level. Excellent communication, interpersonal, analytical and problem solving skills.

Professional Experience Professional Experience

Tech Mahindra Ltd., NOIDA Aug 2007- Till DateOperation Lead

Involved in SAN administration activities including storage system operations and maintenance for Cisco, Brocade and EMC for AT&T.

Involved in Network support for Clients like British Telecom AT&T (USA) and COX (USA). Leading efforts in Incident, change and problem management, Data Center Services for British

Telecom.

RT Outsourcing Services Ltd., New Delhi April 2004 - July 2007Engineer

Involved in System Administration on Windows Platform at client site (Samsung & Sahara) Leading efforts in Troubleshooting and Maintenance of HP, Compaq, Samsung and IBM

desktops, Laptops, Servers, printers, workstations and Servers.

CCS Computers Pvt. Ltd., New Delhi Jan 2004 – March 2004Trainee Engineer

Involved in hardware and maintenance support for IBM products including installation of hardware and Software at desktop and Laptops.

Leading the efforts to manage and troubleshoot hardware and software applications at client site - Tata Tele Services.

TechnicalTechnical Skills

Operating Platforms EMC Technologies Ltd., Windows, Basic information of Linux.EMC Technologies VMAX, DMX.Reporting Tools BMC Remedy, Clarify, Innotas.EMC Tools Unisphere and Navisphere. OS Concepts User Management, Networking.EMC Concepts Access Logix, SP Collect, CAP2, Raid & Storage Pools, LUN

Management etc.Networking Cisco and Brocade Switches, 1st level Support for AT&T.

Project Experience

Tech Mahindra Ltd. – AT&T - Storage On call Support

April 2012 - Till Date

Role: Operations Lead

Description: This project is about Storage Administration.Environnent: EMC VMAX, DMX, Cisco Switches and Brocade switches.

Responsibilities:

Worked on SAN environments consisting of EMC Clariion, DMX, VMAX, Cisco Switches and Brocade switches.

Handling AT&T storages in 24*7 support and configuration of the same. Experience in Zoning and Troubleshooting on Cisco Switches and Brocade switches. Worked on tickets to implement change requests for Storage Provisioning, Allocation,

Reclamation and Decommissioning on DMX-3, DMX-4, and VMAX 10K, 20K, 40K. Mapping and Masking of LUNs to the host. Updating zoning and masking configuration after the HBA replacement activity. Used SYMCLI, UNISPHERE, and for storage array’s management, Cisco & brocade CLI to

manage the SAN Environment. SAN troubleshooting over fabric switches like checking the port status, port connectivity

and utilization. Checking for any events in the switch logs, path availability, redundancy check, checking

soft and hard zoning, checking the ISLs and port channel status etc. Performance management. Vendor management (EMC, HP, Hitachi, IBM and CISCO) for H/W replacement. Monitor and troubleshoot storage related issues. Managing switches (Cisco MDS series and Brocade Switches) through SSH. Delivering high quality support to customers preventing data loss and business outage. Fabric/Switch: Cisco and Brocade Switch. Tools: Symcli, Navisphere manager, Fabric/Device Manager, SAN Screen and Power Path,

BMC remedy, Netcool, PUTTY, UNISPHERE and NEVISHPERE.

Tech Mahindra Ltd. - Cox Communications Atlanta, Georgia, USA

May 2011 – March 2012

Role: Tier 3 technical support

Description: COX Communications is a leading telecom company in USA, and is one of the largest ISP. This project was about COX Wireless Trouble to Resolve (TTR).Environment: UNIX, Windows.

Responsibilities:

Resolving OSS/BSS related failures for Cox Wireless domain and providing RCA for them. Resolving Tier 3&4 level issues for Cox Wireless subscribers. Actively involved in Error Analysis, Error Reduction and Workaround development. Making and analyzing daily and weekly reports for the project. Process development and Knowledge Enhancement. Coordinating between Onsite and Off-Shore teams. Appropriate and relevant measurement and communication of resolution provided and

forwarding critical data to Cox development team for possible fixes (Tier-5) Preparing team rosters, incentive calculations, payroll data, etc.

Actively involved in Incident Management practices, thus ensuring that the best possible levels of quality and service level norms are maintained.

Also involved in both reactive and active Problem Management.

Tech Mahindra Ltd. - British Telecom - BATS June 2009 - April 2011Role: Sr. Associate

Description: This project is related to providing the support for network and application optimization device (AOS and WOS) installation. Devices like IPANEMA and Steelhead Engine for British telecom customers and providing end to end support to engineers. Environment: Cisco routers 1800, 1700 and 7200 series.

Responsibilities:

Working on ITIL framework for incident and problem management using remedy tool. Monitoring the bandwidth utilization of different sites and sending their report. Monitoring of servers on various platforms on Omnibus Netcool and resolving any issues

encountered. Monitoring Alarm for devices like routers and switches, locating the fault by performing

diagnostics and raising incident tickets for resolving issues encountered. Performing health checks and preparing checklist on daily basis for the devices. Coordinating with different teams for any issue encountered in BT network within the

agreed SLA. Maintaining Quality Services for Proactive and Reactive network related issues.

Tech Mahindra Ltd. - AT&T – UVERSE, Dallas, Texas, USA

Nov 2008 - May 2009

Role: Tier II Technical Support

Description: This was about providing on call technical support for the AT&T’s product UVERSE which gives all the three services like IPTV, Telephone and Internet through one box.Environment: Windows.

Responsibilities: Getting information from tier 1 technical support and providing solutions to their problems. Resolving issues faced by the customer’s regarding any of the services, be it internet, phone

or TV Getting direct Technician calls that can be on a new install or a repair. Creating incident on clarify ticketing tool. Creating order's to add modify different available packages under IPTV (U-Family, U100,

U200, U300, U450), HSIA (Pro, Elite, Max10, Max18). Running line tests on the customer's inside and outside wiring using BBT (broadband tool)

to check if there is any kind of issue with the line. Dispatching a technician to check and replace the cable / Router if a bad line/ bad Router

found. Using tool CMS to access Router, and to reset phone line, also to reset RG. Using tools like LNP, LSRV, for troubleshooting CVOIP issues. Performing home run after the resolution of the issue, by making sure that all the three

services.

Tech Mahindra Ltd. - British Telecom – Data Center Services

Aug 2007 - October 2008

Role: Sr. Associate

Description: This was related to providing Data Center Services to different BT Customers.Environment: Windows.

Responsibilities:

Monitoring the British telecom Servers and troubleshooting the fault related cases. Diagnosing fault-related cases both proactive and reactive by effectively utilizing software

diagnostics. To monitor systems, servers, and deal with emails, Trap alerts and events. Providing resolution to the customer, over the phone or via email if possible at first instance,

else contacting with the technical team at Cardiff, to provide the customer with the best possible solution.

Raising the tickets online in Clarify and informing the customer by giving them the latest update.

Keeping the customer informed with the tool KCI regularly about the latest update of the case

Documenting all troubleshooting and case management actions via CMS tool - Clarify. Technical guidance and support to subordinate positions and creating reports on daily.

RT Outsourcing Services Ltd. May 2004 - July 2007Role: Engineer

Description: This was related to providing Hardware, network and application support to HP, Compaq, Sahara and Samsung desktops, Laptops, Printers, workstations and servers at client sites Sahara and Samsung.Environment: Windows and Linux.

Responsibilities:

Installation and troubleshooting of all HP, IBM, Compaq, Sahara and SAMSUNG products including desktop, laptops and printers & Getting replaced any malfunctioning part from HP through a proper call login channel.

Handling user accounts creation and deletion of rights & Configuration Outlook Express and MS outlook.

Deployment of latest security patches on desktop level & Installation and configuration of Lotus Client.

Installing and managing ftp server & Taking backups of users on the ftp server. Updating Service packs and Security patches & Monitoring Event logs and Performance

logs. Defragmentation of server volumes and troubleshooting Internet explorer based application. Configuration & troubleshooting Network Printer related problems & Taking backup of

mails and data. Configuration of LAN (TCP/IP), Changing VLANS & Mailing Daily work report to the

manager.

CCS Computers Pvt. Ltd. Jan 2004 - Apr 2004 Role: Trainee Engineer

Description: This was related to providing Hardware, network and application support to IBM systems and working as a resident engineer at Tata Tele ServicesEnvironment: Windows.

Responsibilities: Installation of Windows 98/XP/2000Pro/2000server & Configuring Outlook clients. Configuring and troubleshooting the Internet Explorer based application. Updating all the security patches and anti-virus patches. Handling issues related to IBM products in the Tata Tele Services corporate office and call

center.

Educational & Professional Development Educational & Professional Development

MCA (Master of Computer Application), Sikkim Manipal University. 3 yr. Diploma in Computer Engineering, Board of Technical University, Delhi. CCNA MCSE Trained on Storage Area Network

Personal Details

Father’s Name Ram AvtarDate of Birth 7th January 1983Address B-7/174, Phase 4, Ayanagar, New Delhi - 110047Interests Listening to music & Travel Nationality IndianPassport Number K6594792