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4614 SureOne Point-of-Sale Terminal

Quick Reference

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Note

Before using this information and the products it supports, be sure to read Safety Information on page v Appendix B.Notices on page 45.

Fifth Edition (April 1999)

This edition applies to the IBM 4614 SureOne Point of Sale Terminal.

This publication is available on the IBM Retail Stores Solutions Electronic Support web site.

1. Go tohttp://www.ibm.com/solutions/retail/

2. SelectSupport

3. SelectPublicationsto access IBM Retail Store Solutions- Free Publications web site.

Order publications through your IBM representative or the IBM branch office serving your locality. Publications arenot stocked at the address given below.

A form for readers comments is available on the Internet at:

http://www.ibm.com/solutions/retail/pubs/rcfform.htm

A form for readers comments is also provided at the back of this publication. If the form has been removed, addressyour comments to:

IBM Corporation, Information Development, Department CJMAP.O. Box 12195Research Triangle Park, North Carolina 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in anyway it believes appropriate without incurring any obligation to you.

Copyright International Business Machines Corporation 1996, 1999. All rights reserved.US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.
http://www.ibm.com/solutions/retailhttp://www.ibm.com/solutions/retail/pubs/rcfform.htmhttp://www.ibm.com/solutions/retail/pubs/rcfform.htmhttp://www.ibm.com/solutions/retail

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Contents

Safety Information . . . . . . . . . . . . . . . . . . . . . . . vSafety Information-English . . . . . . . . . . . . . . . . . . . . vSafety Information-Brazilian Portuguese . . . . . . . . . . . . . . . vii

Safety Information-French . . . . . . . . . . . . . . . . . . . . ixSafety Information-Hebrew . . . . . . . . . . . . . . . . . . . . xiSafety Information-Korean . . . . . . . . . . . . . . . . . . . . xiiiSafety Information-Italian . . . . . . . . . . . . . . . . . . . . . xvSafety Information-Spanish . . . . . . . . . . . . . . . . . . . . xviSafety Information-German . . . . . . . . . . . . . . . . . . . . xixSafety Information-Traditional Chinese . . . . . . . . . . . . . . . .xxiii

About This Guide . . . . . . . . . . . . . . . . . . . . . . . xxviiWho Should Read This Guide . . . . . . . . . . . . . . . . . . . xxviiHow This Guide Is Organized . . . . . . . . . . . . . . . . . . . xxviiRelated Publications . . . . . . . . . . . . . . . . . . . . . . xxvii

Store System Library . . . . . . . . . . . . . . . . . . . . . xxvii

Related Software . . . . . . . . . . . . . . . . . . . . . . . .xxviiiTell Us What You Think . . . . . . . . . . . . . . . . . . . . .xxviii

Chapter 1. Introduction. . . . . . . . . . . . . . . . . . . . . 1IBM 4614 SureOne Point-of-Sale Model Types . . . . . . . . . . . . . 1Standard Features . . . . . . . . . . . . . . . . . . . . . . . 2Cable and Connector Locations . . . . . . . . . . . . . . . . . . 3Optional Features . . . . . . . . . . . . . . . . . . . . . . . 3Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2. Operating Controls and Indicators . . . . . . . . . . . . 5System Unit Controls and Indicators . . . . . . . . . . . . . . . . . 6Video Display Controls and Indicators . . . . . . . . . . . . . . . . 7

Keylock Operation . . . . . . . . . . . . . . . . . . . . . . . 9Credit Card Reader (MSR) Operation . . . . . . . . . . . . . . . . 9Impact Printer Operating Controls and Indicators . . . . . . . . . . . . 10

Impact Printer Ribbon Loading . . . . . . . . . . . . . . . . . . 12Impact Printer Paper Loading . . . . . . . . . . . . . . . . . . 13

Thermal Printer Operating Controls and Indicators . . . . . . . . . . . 15Thermal Printer Paper Loading . . . . . . . . . . . . . . . . . 16

Optional Features Operation . . . . . . . . . . . . . . . . . . . 20Journal Take-up Paper Loading for Impact Printer. . . . . . . . . . . 20Impact Printer Paper Width Options . . . . . . . . . . . . . . . . 22Customer Display . . . . . . . . . . . . . . . . . . . . . . 24Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3. Installation Instructions . . . . . . . . . . . . . . . . 27Unpacking SureOne . . . . . . . . . . . . . . . . . . . . . . 28Customer Display Installation . . . . . . . . . . . . . . . . . . . 31Large Cash Drawer Preparation . . . . . . . . . . . . . . . . . . 34Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Chapter 4. Testing and Problem Analysis. . . . . . . . . . . . . . 37Testing Installation . . . . . . . . . . . . . . . . . . . . . . . 37Problem Analysis. . . . . . . . . . . . . . . . . . . . . . . . 38

Preliminary Checklist . . . . . . . . . . . . . . . . . . . . . 38Problem Analysis . . . . . . . . . . . . . . . . . . . . . . . 39

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Chapter 5. Adjusting System Configuration . . . . . . . . . . . . . 41Entering Setup. . . . . . . . . . . . . . . . . . . . . . . . 41

Appendix A. Downloading the 4614 Service Diagnostic from the InternetWWW. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . 45Notice to Users of Online Versions of This Book . . . . . . . . . . . . 45Statement of Compliance with the United Kingdom Telecommunications Act

1984 . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Electronic Emission Notices . . . . . . . . . . . . . . . . . . . . 46

Federal Communications Commission FCC Statement . . . . . . . . . 46Industry Canada Class A Emission Compliance Statement . . . . . . . 46Avis de conformit aux normes dIndustrie Canada. . . . . . . . . . . 46European Community (CE) Mark of Conformity Statement . . . . . . . 46Germany. . . . . . . . . . . . . . . . . . . . . . . . . . 47Japanese Voluntary Control Council for Interference (VCCI) Statement . . . 47Taiwanese Class A Warning Statement. . . . . . . . . . . . . . . 48Korean Communications Statement . . . . . . . . . . . . . . . . 48

Australia / New Zealand Compliance Statement . . . . . . . . . . . 48Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Readers Comments Wed Like to Hear from You . . . . . . . . . . 51

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Safety Information

Before you begin to install this product, read the following safety information.

Safety Information-English

DANGER

To avoid a shock hazard, do not connect or disconnect an y cablesor perform installation, maintenance, or reconfiguration of thisproduct during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a proper ly wired andearthed receptacle.

Any equipment to which this product will be attached must alsobe connected to properly wired receptacles.

DANGER

When possible, use one hand to connect or disconnect signalcables to prevent a possible shock from touching two surfaceswith different electrical potentials.

Copyright IBM Corp. 1996, 1999 v

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Lead Acid Battery Instructions

Caution, lead acid battery instructions:

This product feature contains a sealed lead acid battery. Only qualified servicepersonnel should attempt to remove or replace the battery.

Do not open, throw in fire, or short circuit battery. If battery is damaged or leaking,do not touch with bare hands.

For continued protection against risk of fire, the battery cable fuse must be replacedwith a fuse of the same type and rating. Only qualified service personnel shouldattempt to replace the battery cable fuse.

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Lithium Battery Instructions

Caution:

A lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge,disassemble, heat above 100 degree C (212 degree F), solder directly to the cell,incinerate, or expose the cell contents to water.

Keep away from children.

Replace only with the part number specified for this IBM product. Use of a differentbattery may present a risk of fire or explosion. The battery connector is polarized;do not attempt to reverse the polarity.

Dispose of the battery according to local regulations.

Safety Information-Brazilian Portuguese

Safety Information vii

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Cuidado, instrues para bateria de chumbo-cido:

Este produto contm uma bateria de chumbo cido selada. Apenas tcnicosautorizados podem tentar remover ou substituir a bateria.

No abra, incinere ou provoque curto-circuito na bateria. Se a bateria estiverdanificada ou vazando, no a toque com as mos desprotegidas.

Para garantir proteo constante contra risco de incndio, o fusvel do cabo dabateria deve ser substitudo por um fusvel de mesmo tipo e classificao. Apenastcnicos qualificados podem tentar substituir o fusvel do cabo da bateria.

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Cuidado:

Uma bateria de ltio pode causar incndio, exploso ou queimaduras graves. Norecarregue, desmonte ou aquea acima de 100C (212F), no utilize soldadiretamente na cua, nem incinere ou exponha o contedo da clula gua.

Mantenha longe do alcance de crianas.

Substitua apenas pelo nmero de pea especificado para este produto IBM. Autilizao de uma bateria diferente representa risco de incndio ou exploso. Oconector da bateria polarizado; no tente reverter a polaridade.

Descarte a bateria de acordo com as regulamentaes locais.

Safety Information-French

DANGER

Pour viter tout risque de choc lectrique, ne manipulez aucun cble et neffectuezaucune opration dinstallation, dentretien ou de reconfiguration de ce produit aucours dun orage.

DANGER

Pour viter tout risque de choc lectrique:

v Le cordon dalimentation doit tre branch sur une prise dalimentationcorrectement cble et mise la terre.

v Dautre part, tout le matriel connect ce produit doit galement tre branchsur des prises dalimentation correctement cbles et mises la terre.

Safety Information ix

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ATTENTION - Instructions relatives aux batteries au plomb et lacide plombet acide.

Ce produit contient une batterie au plomb et lacide plomb et acide scelle. Faireappel un personnel qualifi pour enlever ou remplacer la batterie.

Ne pas ouvrir la batterie, ne pas la jeter au feu ou la mettre en court-circuit. En casde dtrioration ou de fuite de la batterie, ne pas toucher cette dernire mainsnues.

SECURITE INCENDIE : Ne remplacer le fusible du cble de la batterie que par unfusible de mme type et de mme calibre. Faire appel un personnel qualifi pourremplacer le fusible du cble de la batterie.

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Attention :

Prenez garde aux risques dincendie, dexplosion ou de brlures graves lis lutilisation dune pile au lithium. Ne la rechargez pas et ne la dmontez pas. Nelexposez pas une temprature suprieure 100 C, ne la soudez pas, ne lafaites pas brler et nen exposez pas le contenu leau.

Gardez la pile hors de porte des enfants.

Si vous la remplacez, commandez une pile de rechange de mme rfrence. Touteautre pile risquerait de prendre feu ou dexploser. Le connecteur de la pile estpolaris. Nessayez pas dinverser la polarit.

Pour le recyclage ou la mise au rebut, reportez-vous la rglementation envigueur.

Safety Information-Hebrew

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Safety Information-Korean

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Note:IntheUK,bylaw,thepowercordmustbedisconnectedafterthetelephonelinecable.

Note:IntheUK,bylaw,thetelephonecablemustbeconnectedafterthepowercord.

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Safety Information-Italian

Safety Information xv

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Attenzione, istruzioni relative alla batteria al piombo:

Questo prodotto contiene una batteria al piombo sigillata. La rimozione o lasostituzione della batteria deve essere effettuata solo da personale qualificato.

Non aprire, gettare nel fuoco o cortocircuitare la batteria. Non toccare la batteria amani nude se questa danneggiata o non ermeticamente chiusa.

Per evitare il rischio di incendi, sostituire il fusibile della batteria con un fusibile dellostesso tipo e con le stesse caratteristiche. La sostituzione del fusibile deve essere

effettuata solo da personale qualificato.

Attenzione:

Una batteria al litio pu incendiarsi, esplodere o causare ustioni. Non ricaricarla,non smontarla, non riscaldarla ad una temperatura superiore a 100C, nonsaldarla, non incenerirla, non gettarla in acqua.

Tenere la batteria lontano dalla portata dei bambini.

Sostituirla soltanto con una batteria contrassegnata dal numero parte specifico perquesto prodotto IBM. Lutilizzo di un altro tipo di batteria pu determinare rischi diincendio o di esplosione. Il connettore della batteria polarizzata; non tentare di

invertire la polarit.

Smaltire la batteria secondo la normativa in vigore (D.Lgs. 22 del 5/2/97) esuccessive disposizioni nazionali e disposizioni locali.

Safety Information-Spanish

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Safety Information xvii

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Primero, quite el cable de latoma de alimentacin.

Encienda el dispositivo.

La corriente elctrica de la alimentacin,telfono y cables de comunicacin es peligrosa.Para evitar peligro de descargas cuando instale,mueva o abra las cubiertas de este producto ode un disp. conectado, conecte y desconectelos cables tal como se muestra a continuacin.

Apague Todo.

Quite todos los cables de losdispositivos.

Conecte el cable de alimentacina la toma de alimentacin.

Primero, conecte todos los cablesa los dispositivos.

Apague Todo.

Conecte los cables de seala los receptculos.

Quite los cables de seal delos receptculos.

Precaucin - instrucciones para las bateras de cido de plomo:

Esta caracterstica de producto contiene una batera de cido de plomo sellada.Solamente puede ser extrada o reemplazada por personal cualificado del servicio

tcnico.

No abrir, arrojar al fuego ni provocar cortocircuitos en la batera. Si la bateraresulta daada o presenta fugas, no tocarla sin proteccin en las manos.

Como proteccin frente a posibles incendios, el fusible del cable de la batera debesustituirse por otro fusible del mismo tipo y clasificacin. Dicho fusible slo puede

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ser reemplazado por personal cualificado del servicio tcnico.

Safety Information-German

Safety Information xix

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Alle Netzschalter ausschalten. Alle Netzschalter ausschalten.

und Netzkabel an Steck-dosen anschlieen.

Zuerst alle Kabel anEinheiten,

Zuerst Netzkabel

dann Signalkabel

dann alle Kabel vonEinheiten lsen.

Gert einschalten.

und Signalkabel vonSteckdosen,

Gefhrliche Spannungen an Netz-, Telefon- undbertragungskabeln. Bei Installation, Transportoder ffnen des Gertegehuses oder angeschlos-senen Einheiten die Kabel wie abgebildet an-schlieen bzw. lsen. Bei Gewittern drfenkeine Kabel angeschlossen bzw. gelst werden.

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Achtung| Die folgenden Anweisungen zur Blei-Sure-Batterie beachten:

Dieses Produkt enthlt eine abgedichtete Blei-Sure-Batterie. Die Batterie sollte nurvon qualifiziertem Fachpersonal entfernt oder ersetzt werden.

Batterie nicht ffnen, verbrennen oder kurzschlieen. Ist die Batterie beschdigtoder undicht, nicht mit bloen Hnden berhren.

Zur Vermeidung von Brandgefahr die Sicherung nur durch eine Sicherung mitgleichem Nennwert und gleicher Charakteristik ersetzen. Die Sicherung sollte nurvon qualifiziertem Fachpersonal entfernt oder ersetzt werden.

Achtung:

Lithiumbatterien sind feuergefhrlich, explosiv und knnen schwere Verbrennungenverursachen. Batterie nicht wiederaufladen, ffnen oder ber 100 Grad Celsiuserhitzen; die Zelle nicht direkt anlten, verbrennen oder den Inhalt der Zelle mitWasser in Berhrung bringen.

Batterie nicht in Reichweite von Kindern aufbewahren.

Eine verbrauchte Batterie nur durch eine Batterie mit der fr dieses IBM Produktspezifizierten Teilenummer ersetzen. Andere Batterien knnen sich entznden oderexplodieren. Der Batterieanschlu hat zwei verschiedene Pole; beim Anschlieendie Pole nicht vertauschen.

Batterie gem den rtlichen Richtlinien fr Sondermll entsorgen.

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Safety Information-Traditional Chinese

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Safety Information xxv

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About This Guide

This manual is the starting place for hardwareproblem determination and repair ofthe IBM 4614 SureOne Point-of-Sale Terminal.

Who Should Read This Guide

The service personnel using this manual should be trained to service:

v IBM point-of-sale terminals

v IBM personal computers and personal systems

How This Guide Is Organized

This guide contains the following chapters:

v Chapter 1. Introduction provides general information about the 4614 SureOne.

v Chapter 2. Operating Controls and Indicators provides feature overview

information and removal and replacement procedures.v Chapter 3. Installation Instructions provides unpacking and installation procedures

for the 4614 SureOne.

v Chapter 4. Testing and Problem Analysis provides testing and problem analysisinformation.

v Chapter 5. Adjusting System Configuration provides information regardingadjustment of system configuration.

Related Publications

Store System Library

The following IBM publications are also available from the IBM Retail and StoreSolutions Web site at:www.ibm.com/solutions/retail/

IBM 4690 Operating System Version 1 Library

v IBM 4690 Store System: Planning, Installation, and Configuration Guide,SC30-3600

v IBM 4690 Store System: Programming Guide, SC30-3602

v IBM 4690 Store System: Users Guide, SC30-3597

v IBM 4690 Store System: Communications Programming Reference, SC30-3582

v IBM 4690 Store System: Messages Guide, SC30-3598

IBM 4690 Operating System Version 2 Library

v IBM 4690 Operating System: Planning, Installation, and Configuration Guide,GC30-3984

v IBM 4690 Store System: Programming Guide, SC30-3987

v IBM 4690 Store System: Users Guide, SC30-3983

v IBM 4690 Store System: Communications Programming Reference, SC30-3986

v IBM 4690 Store System: Messages Guide, SC30-3985

IBM Point of Sale Subsystems

Copyright IBM Corp. 1996, 1999 xxvii
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v IBM Point of Sale Subsystem for DOS: Programming Reference, SC30-3621

v IBM Point of Sale Subsystem : Programming Reference and Users Guide,SC30-3560

IBM 4614 SureOne Point of Sale Terminal Library

v IBM 4614 SureOne Point of Sale Terminal: Hardware Service Manual,

GY27-0353v IBM 4614 SureOne Point of Sale Terminal: Technical Reference Information,

Related Software

Utility software, LAN drivers, video drivers, and diagnostic software are available.See the latest list on the IBM Retail Store Solutions Web site at:www.ibm.com/solutions/retail/

Select theSupportbutton, and then theSoftwarebutton.

Tell Us What You ThinkYour feedback is important in helping to provide the most accurate and high-qualityinformation. Please take a few moments to tell us what you think about this manual.The only way for us to know if you are satisfied with our manuals, or how we mightimprove their quality is through feedback from customers like you. If you have anycomments about this manual, please use one of the following methods to send thecomments to us:

v Visit the IBM Retail Store Solutions Web site at:http://www.ibm.com/solutions/retail/

Select theSupportbutton, and then select thePublicationsbutton to link to the

page where you will find a link to a page for entering comments and sendingthem to us. Be sure to include the name and part number of the manual.

v Fill out one of the forms at the back of this manual and return it by mail or bygiving it to an IBM representative.

If applicable, include a reference to the specific location of the text on which youare commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. Thelatest softcopy version of this manual is available under Publicationson the IBMRetail Store Solutions Web site.

xxviii SureOne Quick Reference
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Chapter 1. Introduction

IBM 4614 SureOne Point-of-Sale Model Types . . . . . . . . . . . . . 1Standard Features . . . . . . . . . . . . . . . . . . . . . . . 2Cable and Connector Locations . . . . . . . . . . . . . . . . . . 3

Optional Features . . . . . . . . . . . . . . . . . . . . . . . 3Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

The IBM 4614 SureOne Point-of-Sale Terminal is specifically designed for retailers.It combines cost-efficiency and performance with the elegance and reliability ofpoint-of-sale packaging. The computer, keyboard, credit card reader (MSR), impactreceipt printer/ thermal receipt printer, and video display are integrated into onecompact unit. Nonvolatile memory is standard on every SureOne to protecttransaction data in the event of a power outage. SureOne facilitates networkingcapability that ensures clear communication between multiple terminals.

Optional features include a journal take-up spool (for the impact printer only), atwo-line, 20-character customer display, and a cash drawer. Scanners, check

readers, pin pads, and other optional devices designed to save you time and moneyare easily connected to the SureOne via the four RS232 communication ports.

IBM 4614 SureOne Point-of-Sale Model Types

The IBM 4614 SureOne POS Terminal can be ordered in various configurations.The breakdown of the models is as follows:

Model Processor Printer Display

101 Media GXi Impact Monochrome

191 Media GXi None Monochrome

111 Media GXi Thermal Monochrome

102 Media GXi Impact Color

192 Media GXi None Color

112 Media GXi Thermal Color

A03 Media GXm Impact/Thermal Color/Monochrome

FO1, FO3, FC3 Media GXm Impact Color/Monochrome

Note: Some countries use a different model numbering system than describedabove.

Copyright IBM Corp. 1996, 19991

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Standard Features

Figure 1shows the standard integrated features of a SureOne POS terminal.

Video Display(Monochrome)

Printer

Keylock

Keyboard

Credit Card Reader (MSR)

Diskette Drive

Figure 1. SureOne Standard Features

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Cable and Connector Locations

Figure 2shows the locations of the connectors and sockets for attachinginput/output (I/O) devices to the SureOne POS terminal system unit.

Optional Features

Figure 3shows the optional features of the SureOne POS terminal system.

Figure 2. SureOne Cable and Socket Locations

Figure 3. SureOne Optional Features

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Supplies

Listed below are some of the supplies required for operation of the SureOne POSterminal.

Impact Printer Supplies.

v Impact printer ribbon, package of six, part number 1053810

v Impact printer paper, no part number, order locally

Paper Width 82.5 mm (3.25 in.) or 58 mm (2.25 in.)

Paper Rolls Internal diameter: 11 to 13 mm (0.43 to 0.51 in.)Outer diameter: 76 mm (3.04 in.) maximum

Thermal Printer Supplies.

v General high-sensitivity thermal paper, no part number, order locally

Many paper types are available. Please use paper that meets the followingspecifications.

Paper Type General high-sensitivity thermal paper

Paper Width 79 to 80 mm (3.11 to 3.15 in.)

Paper Thickness General thermal paper: 67m

Paper Rolls Internal diameter: 11 to 13 mm (0.43 to 0.51 in.)Outer diameter: 82 mm (3.23 in.) maximum


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Chapter 2. Operating Controls and Indicators

System Unit Controls and Indicators. . . . . . . . . . . . . . . . . 6Video Display Controls and Indicators . . . . . . . . . . . . . . . . 7Keylock Operation . . . . . . . . . . . . . . . . . . . . . . . 9

Credit Card Reader (MSR) Operation . . . . . . . . . . . . . . . . 9Impact Printer Operating Controls and Indicators . . . . . . . . . . . . 10Impact Printer Ribbon Loading . . . . . . . . . . . . . . . . . . 12Impact Printer Paper Loading . . . . . . . . . . . . . . . . . . 13

Thermal Printer Operating Controls and Indicators . . . . . . . . . . . 15Thermal Printer Paper Loading . . . . . . . . . . . . . . . . . 16

Optional Features Operation . . . . . . . . . . . . . . . . . . . 20Journal Take-up Paper Loading for Impact Printer. . . . . . . . . . . 20Impact Printer Paper Width Options . . . . . . . . . . . . . . . . 22Customer Display . . . . . . . . . . . . . . . . . . . . . . 24Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . 24

Note:All covers are installed on the SureOne POS terminal during operation.

Review the operating controls and indicators for 4614 SureOne Point-of-SaleTerminal.

v System unit

v Video display

v Keylock

v Credit card reader (MSR)

v Impact printer

v Thermal printer

Copyright IBM Corp. 1996, 1999 5

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System Unit Controls and Indicators

Diskette Drive Active IndicatorThe diskette drive is active when this indicator is on or flashing.

Diskette Eject ButtonPress this button to eject an installed diskette in the drive.

Hard Disk-Active IndicatorThe hard disk drive is active when this indicator is on or flashing.

System Unit Power IndicatorThe system unit is ON when the indicator is on.

System Unit Power ButtonPress this button to power ON and OFF the system unit. This button alsocontrols power to the video display.

System Unit Power Button

System Unit Power IndicatorDiskette Eject Button

Diskette Drive Active Indicator

Fixed Disk Active Indicator

Figure 4. SureOne System Unit Indicators and Controls


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Video Display Controls and Indicators

Power ButtonUse this button to power ON and OFF the video display. This button onlycontrols the display. The system unit power must be ON.

Power IndicatorThe video display has power and is ready to display when the indicator ison.

BrightnessControls the brightness level of the displayed image.

ContrastControls the contrast level of the displayed image.

Left or RightControls the left and right location of the displayed image.

HeightControls the height of the displayed image.

Horizontal SizeControls the horizontal size of the image (color display only).

The video display is mounted on a swivel arm that allows slight adjustment of thedisplay to the left and right. The display also tilts up and down to adjust the viewing

position for the operator.

Power IndicatorPower ButtonPower Button (Color)

BrightnessContrastLeft/Right (Mono)Up/Down (Color)

Vertical SizeLeft/Right (Color)

Horizontal Size (Color)

Figure 5. SureOne Video Display Indicators and Controls (Monochrome Display)

Chapter 2. Operating Controls and Indicators 7

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Figure 6. Adjusting the Video Display Viewing Position


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Keylock Operation

Operation of the keylock positions is dependent on the application program that isused by the SureOne. The key is removed from the keylock in any of the threepositions. The arrow in the center of the keylock points to the selected position.

Credit Card Reader (MSR) Operation1. Align the credit card with the magnetic stripe. The stripe faces the user, and is

at the bottom edge of the card.

2. Place the card in the reader slot.

3. Pass the card through the reader. Most application programs allow you to passthe card though the reader in either direction.

Figure 7. SureOne Keylock Positions

Figure 8. SureOne MSR Operation


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Impact Printer Operating Controls and Indicators

Ribbon Winding KnobUse this knob to tighten the ribbon around the print head.

Paper Thickness LeverUse this lever to adjust print quality depending on the thickness of thepaper. Begin operation by pushing the lever all the way toward the paperand then pulling the lever two positions toward the print head. The thickerthe paper, the more adjustment toward the print head is required.

Printer Paper Feed and Test ButtonPress this button to feed paper through the printer. This button also beginsthe printer self-test during printer testing.

Printer-Ready IndicatorThe printer is ready for operation when the indicator is on. This indicator willnot light if the front printer cover is not installed correctly.

Printer Paper Feed/Test Button

Paper Thickness LeverRibbon Winding Knob

Printer Ready Indicator

Figure 9. SureOne Impact Printer - Indicators and Controls


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The printer is capable of printing verification information on a check.

Note:You may need to pull the paper thickness lever toward the front of theSureOne to allow for increased thickness when inserting a check for verificationprinting. Figure 10 shows the correct positioning of the check in the printer.

Figure 10. Positioning a Check for Verification Printing


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Impact Printer Ribbon Loading1. Refer to the arrows inFigure 11and press inward on both of the indicated

locations and lift the front printer cover up from the printer base.

2. Lower the ribbon cartridge into position on the printer.

3. Refer toFigure 12and place the ribbon. Wind the knob to remove any slack in

the ribbon around the print head. Use the ribbon winding knob to remove anyslack in the ribbon.

4. Reinstall the ribbon cover. Be sure that the cover sensor tab at the front of thecover is positioned correctly. This tab is positioned in the cover sensor slot atthe printer base.

Figure 11. Front Printer Cover

Correct Not Correct

Figure 12. Ribbon Path around the Print Head


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Impact Printer Paper Loading1. Refer to the arrows inFigure 13and press inward on both of the indicated

locations and rotate the paper cover towards the back of the system unit.

Note:The paper cover is removed from the printer base. Pulling the cover awaycan remove the cover completely from the rear of the system unit. If the covercomes off of the printer base it can be easily replaced by snapping the threetabs on the cover into the printer base.

Figure 13. Impact Printer Paper Cover


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2. Refer to Figure 14 and place the paper roll onto the spindle and place the rolland spindle into the paper reel. The leading edge of the paper should be at thebottom of the roll and, when pulled from the roll, moves toward the front of theSureOne.

3. Refer to Figure 14 and thread the paper through the printer as shown; seefigure 9. Use the Paper Feed/Test Button to advance the paper through thepaper guide path. The button only operates if SureOne power is ON.

4. Close (or reinstall) the paper cover. (The cover easily snaps into position in theprinter base module.) Feed the paper that exits the top of the printer through theslot in the paper cover while you lower the cover into the closed position.

Paper Roll

Paper

Paper Guide

Print HeadPaper Cover

Tear Bar Slot

Figure 14. Impact Printer Paper Loading Path


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Thermal Printer Operating Controls and Indicators

Printer Paper Feed and Test ButtonPress this button to feed paper through the printer. This button also beginsthe printer self-test during printer testing.

Printer Ready IndicatorThe printer is ready for operation when the indicator is on. This indicator willnot light if the front printer cover is installed incorrectly.

Head Up LeverThe head up lever lifts the print head to clear paper jams.

Paper Advance Knob

Turn this knob to manually feed paper through the printer.Head Open Levers

There are two head open levers located on each side of the printermechanism. Unlatch the two head open levers to open the printermechanism to clean the print head and to clear paper jams.

Figure 15. SureOne Thermal Printer - Indicators and Controls


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Thermal Printer Paper Loading1. Refer to the arrows inFigure 16and press inwards on both of the indicated

locations and lift the front printer cover up from the printer base.

Press inward on both of the indicated locations and rotate the paper covertowards the back of the system unit.

2. Remove the paper roll from the spindle. Remove the paper from the printermechanism by pressing the paper feed button.

Figure 16. Thermal Printer Paper Cover


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3. Prepare a roll of paper. Make sure that the leading edge of the paper is cut in astraight right-angle to the direction of the feed.

4. Place the paper roll onto the spindle and place the roll and spindle into thepaper roll holder. The leading edge of the paper should be at the bottom of theroll and, when pulled from the roll, moves toward the front of the SureOne.

Figure 17. Removing the Used Roll from Spindle

Figure 18. Placing the Paper Roll onto Spindle


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5. Auto Loading

The thermal printer automatically loads and cuts the paper when inserted underthe paper guide.

v Power ON the SureOne to enable automatic paper load.

v Refer to Figure 19 and insert the edge of the paper under the paper guide.Continue to insert the paper until the unit automatically advances the paper

through the printer and cutter and is cut. Remove cut paper.

Note:If the paper is not inserted correctly, it will jam. If this happens, pull thehead up lever towards you, turn the paper advance knob until the edge of thepaper protrudes from the printer mechanism. Grab the edge of the paper until itis moving straight. After confirming that 6 to 8 inches of paper is extending fromthe printer, push the head up lever back to the previous position toward the rearof the system unit.

Hold the edge of the paper and press it against the head and cut it. Be carefulnot to cut your hands or fingers on the edge of the cutter unit.

Figure 19. Thermal Printer Auto Loading Path


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6. Close and replace printer covers.

Figure 20. Closing and Replacing Printer Covers


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Optional Features Operation

Journal Take-up Paper Loading for Impact Printer1. Press inward on both of the tab locations on the journal cover. Refer to

Figure 13 on page 13.

2. Rotate the cover toward the back of the system unit.Pulling the cover away can remove the cover completely from the rear of thesystem unit.

Use the Paper Feed/Test Button to advance the paper through the paper guidepath. The button only operates when the SureOne power is ON.

Journal Paper Take-Up Spool

Journal SupportJournal Cover

Paper Roll

Paper

Paper Guide

Print Head

Customer Receipt PaperJournal Receipt Paper

Journal Receipt Slot Tear Bar Slot

Figure 21. Printer Paper Loading Path - Optional Journal Take-up Spool


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3. Refer toFigure 22and remove one end cap from the journal take-up spool.Center the paper on the spindle and place one edge of the paper under one ofthe end cap tabs. Reinstall the end cap onto the take-up spool spindle.

4. Wrap the paper several times around the spindle to ensure that the paper willnot become loose from the spindle during operation.

5. Close (or reinstall) the paper cover. The cover easily snaps into position in thejournal extension base. Be sure that the paper is tight around the journaltake-up spool and that the customer receipt paper layer exits through the tearbar slot.

Figure 22. Optional Journal Take-up Spool and Spindle


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Impact Printer Paper Width Options

The impact printer can accommodate the following paper roll widths:

v 82.5 mm/3.25 inch

v 58 mm/2.25 inch

Notes:

1. The SureOne impact printer is shipped with paper width that is preset for 3.25inch-wide paper rolls.

2. Changing paper roll width may require modifications to hardware inside theSureOne. Trained service personnel only perform these changes.

Installing a 58 mm/2.25 inch Wide Paper Roll.

If you want to use a 58 mm/2.25 inch wide paper rolls in the printer, follow theinstructions below. Refer to Figure 23 on page 23.

1. Release the locking tabs.

2. Move the paper guides towards the center of the printer and against the C-Clips(position1).

3. Lock the locking tabs.

4. Install the paper roll dividers on the paper roll support posts.

Installing a 82.5 mm/3.25 inch Wide Paper Roll.

If you need to change the size back to 3.25 inch wide impact printer rolls:

1. Remove the paper roll dividers from the paper roll support posts.

2. Release the locking tabs.

3. Move the paper guides out from the center of the printer until they line up withthe outside of grooves (position3).

4. Lock the locking tabs.


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Paper Roll Spacer

Locking TabPaper Guide

Paper Roll Support Post

Figure 23. Changing Paper Width - 3.25 Inch or 2.25 Inch Wide Rolls


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Customer Display

The optional customer display head tilts slightly for ease of viewing the displayedimage. The display also rotates left and right approximately 340 degrees. If bothcustomer display posts are unused, rotation of the display is reduced due tointerference from the video display.

Cash Drawer

Keylock Positions.

The cash drawer keylock has three positions:

v Locked closed

v Operate

v Manual open/locked open

The Operate position permits the cash drawer to open under application programcontrol. The key is in this position while the SureOne is in operation. The key canbe removed while in any of the three positions.

Figure 24. Adjusting the Customer Display Viewing Position

LockedClosed Operate ManualOpen/LockedOpen

Figure 25. Cash Drawer Keylock Positions


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Chapter 3. Installation Instructions

Unpacking SureOne . . . . . . . . . . . . . . . . . . . . . . 28Customer Display Installation . . . . . . . . . . . . . . . . . . . 31Large Cash Drawer Preparation . . . . . . . . . . . . . . . . . . 34

Quad Key . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DANGER


DANGER




The SureOne POS terminal includes the following: Video display, keyboard,magnetic stripe reader, diskette drive, hard disk drive, and printer. Additional

features may be present in your unit.

The instructions in this Chapter direct you to any additional instructions that youmay require to install most additional features that are not already on yourSureOne.

The instructions in this Chapter direct you to any additional instructions that youmay require to install most additional features that are not already on yourSureOne.

Note:Save all packing material and shipping containers.


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Unpacking SureOne

1. Remove the SureOne terminal from the shipping container and place it on aflat surface.

Notes:

a. Do not throw the original shipping container away. Keep for re-use.

b. If the unit is to sit on a large cash drawer, go to page Large Cash DrawerPreparation on page 34. These additional steps prepare the cash drawerfor appropriate positioning of the system unit.

2. Open the shipping containers for any additional options and accessories toinstall on the SureOne.

3. Carefully remove any remaining packing material and packing tape.


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4. Remove the rear cable cover panel.

Cover Release Access

The panel is easily removed by pushing a pencil or pen into the cover releaseaccess hole at the rear of the top cover and pressing downward on the two tabsshown with the arrows, then slide the panel out from the unit.

5. To install an optional journal take-up kit, adapter card, or additional memorymodules, go to the IBM 4614 SureOne Point-of-Sale Terminal: HardwareService Manual, GY27-0353, for installation instructions.

6. If you are installing the optional customer display, go to Customer Display

Installation on page 31 and install this feature now.

7. If you are using the SureOne Communications port, install the communicationscable, shipped with your unit, into the connector.

Chapter 3. Installation Instructions 29

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8. Install any other signal cables to other I/O devices into the correct cable ports.This includes cash drawers that attach to the SureOne.

9. Check that all signal and all power cables are installed in the cable ports.

10. Install the power cord, shipped with your unit, into the connector for SystemUnit Power.

Note:Do NOT plug the power cord into a power source outlet or receptacle

until directed to do so.11. Reinstall the rear cable cover panel.

12. Locate the ribbon cartridge and install it on the impact printer. Refer to ImpactPrinter Ribbon Loading on page 12. Ensure that ribbon is routed through theprint head.

13. Load the paper roll into the printer. Refer to Impact Printer Paper Loading onpage 13, Thermal Printer Paper Loading on page 16, Journal Take-up PaperLoading for Impact Printer on page 20. Be sure that the paper is correctlyrouted through the paper guide path, past the print head and that the paperexits with enough extra paper to feed through the paper cover.

Note:If you are installing paper of a different width from the set-up for the

printer paper feed path in your printer, refer to and make any requiredadjustments now.

14. Installation is now completed, go to Chapter 4. Testing and Problem Analysison page 37and test the SureOne for correct operation .


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Customer Display Installation

Follow these instructions to install the optional customer display:

1. Unpack the customer display and parts from the shipping container, if notpreviously done.

Notes:a. There are two mounting post options: short and tall. Install either the short

post, the tall post, or both of the posts for additional display height.

b. Remove the protective film that covers the lens, only after installation iscomplete.

2. Locate the Customer Display Filler Cap that is installed on the top of theSureOne.

3. Using your fingers, press upward from under the cap (accessible with theSureOne rear cable access panel removed) and remove the filler cap.

4. Locate the customer display cable and insert one of the connectors through thedisplay yoke and insert the connector into the socket in the display head.

5. Install the display yoke.

6. Select the post (short, tall, or both) you want to install. If you want to combineboth posts for additional display height, press the post end with the eight tabs ofone post into the end of the other post that has no tabs. The upper post can beeither the short post or the tall post.


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Note:Line up the rib of one post into the slot of the other post.

Display Head

Display Yoke

Post Option

Connector

Slot

Rib

7. Feed the display cable through the post or posts. The unattached connector endof the cable should exit the post at the end of the post that has the eightmounting tabs.

8. Push the top of the post (no tabs) into the tabs of the display yoke. Press theyoke and the post together to join the two parts. The display head and the yokeshould now pivot approximately 340 degrees around the post.

9. Insert the unattached cable. Extend out of the post through the opening in theSureOne that contains the Customer Display Filler Cap.

10. Push the bottom of the post (with eight tabs) onto the customer displayopening in the SureOne. Press the post downward to join the post to theSureOne.

Note:Insert the rib into the slot in the top cover of the system unit.


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11. Plug the customer display cable into the correct connector in the rear of theSureOne.

12. Installation of this option is now complete, go to Step 9 on page 30 of theInstallation Instructions.


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Large Cash Drawer Preparation

Follow these instructions to prepare a large-size cash drawer for the SureOne.

1. Remove the paper covering from the two pieces of plastic and place the plasticpieces sticky side down on the cash drawer as shown.

Note:The SureOne is located on either side of the cash drawer.

2. When you have completed installation of this option, go to Step 2 on page 28ofthe Installation Instructions.


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Quad Key

The optional Quad Key is an enhancement to your keyboard. The Quad Key is acap assembly that replaces four keys on the keyboard. The Quad Key is configuredfor keyboard functions..

Instructions for installing the Quad Key are included in the shipment package.

Figure 28. Quad Key on Keyboard


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Chapter 4. Testing and Problem Analysis

DANGER


DANGER




Testing Installation

When you power on the SureOne POS terminal, the system runs a power-onself-test (POST). If POST does not find any errors, the system is ready foroperation.

1. Connect the power cord from SureOne to a properly wired and grounded powersource.

2. Open the front door of the SureOne and press the System Unit Power Button.Check that the System Unit Power Indicator is on. POST begins as soon as theSureOne power button is ON.

System Unit Power Button

System Unit Power Indicator


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3. Press the display Power Button on the video display and check that the displayPower Indicator is on.

Power IndicatorPower Button

4. Follow the instructions on the Video Display.

5. Indications of a successful completion of POST are:

v The video display is ready for keyboard input.

v The printer-ready indicator is on.

v A single short beep at the completion of POST.

If POST fails or you suspect problems with your terminal (POST signals a failurewith multiple beeps and error messages), refer to Problem Analysis.

Problem Analysis

Software errors or hardware failures can cause problems with SureOne. Thischapter contains a checklist and troubleshooting table to help determine the causeof a problem and how to solve it.

Preliminary Checklist

If you have a problem with SureOne, use the following checklist:

1. Make sure that all I/O devices are connected.

2. Make sure that the contrast controls and the brightness controls are adjusted.

3. Make sure that the correct diskette (if required) is inserted.4. Try another diskette.

5. Make sure that all hardware devices installed (such as a memory module,feature card, printer, or mouse) are connected.

6. POWER the SureOne OFF, then power the SureOne ON again. Watch forcompletion of POST. Indications of a successful completion of POST are:

v The video display is ready for keyboard input.

v The printer-ready indicator is on.

v A single short beep at the completion of POST.


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If the problem still exists after performing these preliminary checks, record any errormessages or symptoms and contact your service technician. If you do not receivean error message or observe a symptom, seeTable 1.

Problem Analysis

If SureOne fails see the table below, search for a description of the problem. Followthe procedures that are described in the table. If you cannot solve the problem, callyour service technician.

Table 1. Troubleshooting Symptoms

If the problem is... Here is what to do...

The system power indicator at the terminal is OFF. (insidethe system unit front door) v Check that the power cord is plugged into both the wall

outlet and the back of the terminal.

v Check that the system unit is powered ON.

v Check that there is power from the outlet.

Terminal is not working at all.v Power OFF the SureOne and then power ON the

SureOne.v Check for a tripped circuit breaker or an outlet power

failure.

v Check that all cables are securely connected to theterminal.

Diskette does not load.v Make sure you are using the correct type of diskette

and that it is formatted correctly.

v Make sure the diskette is inserted in the drive correctly.

v Try to read a diskette that you know is OK. If it works,the first diskette may be bad.

Cannot send information (write) to diskette; cannot formatdiskette.

v Make sure the diskette is formatted correctly.

v

Make sure the diskette is not write-protected.v Make sure you are sending information to the correct

drive.

v Make sure there is space on the diskette for theinformation. (Try using a blank, formatted diskette.)

Keyboard does not work or only some keys work.v Move your fingers across the keys. Make sure no keys

are stuck.

v Power OFF the SureOne and then power ON theSureOne.

I/O errorv Make sure the I/O device is connected correctly to the

system unit.

Totally blank screen, no cursor displayed, screen isunreadable or other display problems v Check that the terminal and display cables aresecurely connected.

v Check that the terminal and display are powered ON.

v Check that the power indicator lights are on.

v Adjust contrast and brightness controls on the display.

Chapter 4. Testing and Problem Analysis 39

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Table 1. Troubleshooting Symptoms (continued)

Paper Jams, Impact Printerv Check that paper thickness lever is adjusted toward

the front of the SureOne impact printer to allow forpaper to pass through the paper path.

v Remove loose paper from the mechanism of the paperpath.

Paper Jams, Thermal Printerv Remove loose paper from the mechanism of the paper

path. If the jam cannot be removed, pull the head uplever forward and turn the feed knob to remove thepaper. After paper removal, push the head up lever tothe rear of the system unit.

Thermal paper advance not responding.v Check that the head up lever is pushed back toward

the rear of the system unit.

Printer Self-Test Integrated Printer not working.v To run the printer self-test, press and hold the paper

feed button while powering on the system. The printerprints out the self-test pattern. Call for service, if thistest fails.

v For externally attached printers, refer to themanufacturer publications.

Notes:

1. Some devices that attach to the system have test instructions. Refer to thoseinstructions when testing those devices.

2. Record any error messages or symptoms for future reference, particularly, whencalling for service.

3. When using application software, you may receive error messages that pertainto the software. Refer to the application program software manual for adescription of those messages.

4. Call your service technician.


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Chapter 5. Adjusting System Configuration

Usually, you do not need to run system configuration because the terminal doesmost configuration activities automatically. If there are any addressing conflicts,messages displayed during POST identify the conflicts. Enter Setupto correct any

configuration problems.You need to perform system configuration in the following cases:

v To change any serial port (COM) addresses or interrupt levels

v To start the terminal off a local area network (LAN)

v To change some of the addressing defaults

You can adjust configuration by entering Setupduring POST.

Note:

For updates to the IBM 4614 SureOne Point-of Sale Terminal: Service Diskette,see Appendix B.

Entering Setup

To enter Setup, pressF2when prompted during POST.

When you start the system configuration program, the first screen you see is theMainmenu. Many of these values are set by the program when you power on theSureOne. You can change the system date and time from this menu.

Using the arrow keys, select the option that you want to change. Press the Spacekey to change the value. If you want more help, press the F1key.

Press thePgDnkey to see the next screen of Setup.

The second screen is the COM Portsmenu. Use this menu to adjust COM portaddresses or interrupt levels.

Press thePgDnkey to see the last screen of Setup.

The third screen is the ASIC Optionsmenu. Use this menu to change the BOOTSourcefor the SureOne. BOOT SOURCESrefer to the order in which POSTlooks for a valid boot load. A standard PC looks first at drive A; then at drive C.Most PCs typically have no third start source. The SureOne does have a thirdoption since it can perform a remote program load (RPL) off of a LAN.

Go toChapter 4. Testing and Problem Analysis on page 37to test the SureOne ifyou change or adjust any addresses or interrupt levels.


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Appendix A. Downloading the 4614 Service Diagnostic fromthe Internet WWW

To download the latest version of the 4614 Service Diagnostics, perform thefollowing::

1. Go tohttp://www.ibm.com/solutions/retail2. SelectSupport

3. SelectDown arrownext to 4614 SureOne. Click on appropriate 4614 ServiceDiagnostic download and save to a directory.

http://www.ibm.com/solutions/retailhttp://www.ibm.com/solutions/retail

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Appendix B. Notices

References in this publication to IBM products, programs, or services do not implythat IBM intends to make these available in all countries in which IBM operates. Anyreference to an IBM product, program, or service is not intended to state or imply

that only IBMs product, program, or service may be used. Any functionallyequivalent product, program, or service that does not infringe any of IBMsintellectual property rights may be used instead of the IBM product, program, orservice. Evaluation and verification of operation in conjunction with other products,except those expressly designated by IBM, are the users responsibility.

IBM may have patents or pending patent applications covering subject matter in thisdocument. The furnishing of this document does not give you any license to thesepatents. You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle Drive

Armonk, NY 10504-1785U.S.A.

Notice to Users of Online Versions of This Book

For online versions of this book, you are authorized to:

v Copy, modify, and print the documentation contained on the media, for use withinyour enterprise, provided you reproduce the copyright notice, all warningstatements, and other required statements on each copy or partial copy.

v Transfer the original unaltered copy of the documentation when you transfer therelated IBM product (which may be either machines you own, or programs, if theprograms license terms permit a transfer). You must, at the same time, destroy

all other copies of the documentation.

You are responsible for payment of any taxes, including personal property taxes,resulting from this authorization.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THEWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so the aboveexclusion may not apply to you.

Your failure to comply with the terms above terminates this authorization. Upontermination, you must destroy your machine-readable documentation.

Statement of Compliance with the United KingdomTelecommunications Act 1984

This apparatus is approved under General Approval number NS/G/1234/J/100003for indirect connections to public telecommunications systems in the UnitedKingdom.


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Electronic Emission Notices

Federal Communications Commission FCC Statement

This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with theinstruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case the user will be required to correct the interference athis own expense.

Properly shielded and grounded cables and connectors must be used in order tomeet FCC emission limits. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectors or byunauthorized changes or modifications to this equipment. Unauthorized changes or

modifications could void the users authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device may not cause harmful interference, and (2)this device must accept any interference received, including interference that maycause undesired operation.

Industry Canada Class A Emission Compliance Statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformit aux normes dIndustrie Canada

Cet appareil numrique de la classe A est conform la norme NMB-003 du Canada.

European Community (CE) Mark of Conformity Statement

This product is in conformity with the protection requirements of EU CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. IBM cannot accept responsibility for anyfailure to satisfy the protection requirements resulting from a non-recommendedmodification of the product, including the fitting of non-IBM option cards.

This product has been tested and found to comply with the limits for Class AInformation Technology Equipment according to CISPR 22/European Standard EN


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55022. The limits for Class A equipment were derived for commercial and industrialenvironments to provide reasonable protection against interference with licensedcommunication equipment.

Attention: This is a Class A product. In a domestic environment this product maycause radio interference in which case the user may be required to take adequatemeasures.

Germany

Zulassungsbescheinigung laut dem Deutschen Gesetz ber dieelektromagnetische Vertrglichkeit von Gerten (EMVG) vom 30. August 1995(bzw. der EMC EG Richlinie 89/336).

Dieses Gert ist berechtigt in bereinstimmung mit dem Deutschen EMVG dasEG-Konformittszeichen - CE - zu fhren.

Verantwortlich fr die Konformittserklrung nach Paragraph 5 des EMVG ist dieIBM Deutschland Informationssysteme GmbH, 70548 Stuttgart.

Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:

Das Gert erfllt die Schutzanforderungen nach EN 500821 und EN 55022 Klasse A.

EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:

Warnung: dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann imWohnbereich Funkstrungen verursachen; in diesem Fall kann vom betreiberverlangt werden, angemessene Manahmen durchzufhren und dafraufzukommen.

EN 500821 Hinweis:

Wird dieses Gert in einer industriellen Umgebung betrieben (wie in EN 500822festgelegt), dann kann es dabei eventuell gestrt werden. In solch einem Fall ist derAbstand bzw. die Abschirmung zu der industriellen Strquelle zu vergrern.

Anmerkung:

Um die Einhaltung des EMVG sicherzustellen sind die Gerte, wie in den IBMHandbchern angegeben, zu installieren und zu betreiben.

Japanese Voluntary Control Council for Interference (VCCI) Statement

This product is a Class A Information Technology Equipment and conforms to thestandards set by the Voluntary Control Council for Interference by TechnologyEquipment (VCCI). In a domestic environment this product may cause radiointerference in which case the user may be required to take adequate measures.

Appendix B. Notices 47

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Taiwanese Class A Warning Statement

Korean Communications Statement

Please note that this device has been certified for business purpose with regard toelectromagnetic interference. If you find this is not suitable for your use, you mayexchange it for one of residential use.

Australia / New Zealand Compliance Statement

Attention:This is a Class A product. In a domestic environment this product maycause radio interference, in which case the user may be required to take adequatemeasures.

Trademarks

The following terms are trademarks of the IBM Corporation in the United States orother countries or both:

v IBM

v OS/2

v Operating System/2

v StorePlace

Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks orregistered trademarks of Microsoft Corporation.

Other company, product, and service names may be trademarks or service marksof others.


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Index

Special Characters29

Aaccessories 4

Ccab;es

installation 30cables

locations 3cash drawer, large

installation 34changing paper roll width 22check verification, printing 11

communications cable, installation 29connectors, locations 3credit card reader, operation 9customer display

installation 31

Ddownloading, service diagnostics 43

Eelectronic emission notices 46

FFCC information 46features

optional 3customer display 31

standard 2

II/O cables, installation 30impact printer

paper loading 13

installationbegin 27cash drawer, large 34communications cable 29customer display 31I/O cables 30

journal take-up kit 29memory modules 29power cord 30power-on self-test 37problem determination 38quad key 35ribbon cartridge 30

installation (continued)testing 27unpacking 27

Jjournal take-up kit

installation 29

Llegal notices 45loading paper

inpact printer 13thermal printer 16

Mmessages 38model types 1MSR operation 9

Nnotices 45

Ooperation 9

credit card reader 9MSR 9

optional features 3customer display, installation 31

overview 1

Ppaper loading

impact printer 13thermal printer 16

paper roll width, changing 22printer

changing paper roll width 22check verification 11paper loading, impact 13paper loading, thermal 16ribbon loading 12supplies 4

Problem Analysis 38problem determination

messages 38symptoms 38

Qquad key

installation 35


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Rribbon cartridge installation 30

ribbon loading 12

Ssetup 27

standard features 2

supplies 4

symptoms 38

system configuration 41

Ttesting

messages 38symptoms 38

testing 37thermal printer

paper loading 16

trademarks 48

Uunpacking 27


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Readers Comments Wed Like to Hear from You

4614 SureOne Point-of-Sale Terminal

Quick Reference

Publication No. GA27-4135-04

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NO POSTAGE

NECESSARYIF MAILED IN THEUNITED STATES

BUSINESS REPLY MAILFIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK

POSTAGE WILL BE PAID BY ADDRESSEE

International Business Machines CorporationDesign and Information DevelopmentDept. CJMA/Bldg.645P.O. BOX 12195Research Triangle Park, NC 27709-9990

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

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Part Number: 42L0582

Printed in the United States of Americaon recycled paper containing 10%recovered post-consumer fiber.

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