CDMWhitePaper.pdf

8/19/2019 CDMWhitePaper.pdf

1/13

FROM KERB TO CLOUDCOLLABORATIVE DECISION-MAKING ACROSSTHE AIRPORT & AIR TRAFFIC PROCESS


2/13

TRANSPORT // COLLABORATIVE DECISION MAKING ACROSS THE AIRPORT PROCESS

WHITEPAPER // TRANSPORT

CONTENTS

INTRODUCTION

THE PASSENGER

TERMINALAIRSIDE, APRON & ENROUTE

CONNECTING TRANSPORT

CORE IT PLATFORMS

WHAT NEXT?

ABOUT THE AUTHOR

3

4

6

8

10

11

12

13


3/13


WHITEPAPER // TRANSPORTLIKE IT?

SHARE IT!

INTRODUCTION

Airports are rightly considered crical naonal assets. They connect the local economy with the global

marketplace and employ a workforce that can number in the thousands. It is therefore hugely important that

these increasingly complex operaons evolve and address the challenges they face.

One parcular challenge facing the sector is the expected growth in air trac and the impact this will have on

operaons. The industry is embracing the noon of Collaborave Decision Making (CDM), where operators and

stakeholders share relevant data that will enable accurate situaonal awareness.

To create a Next Generaon Airport requires a collaborave operaon to ensure maximum eciency. Terminal

and airside operaons must understand the impact of key decisions on the wider funcons. To be truly

collaborave, an airport must understand the impact of what is happening out on the apron and maximise

capacity whilst minimising the wider network and environmental impact.

Passenger experience is the great dierenator of the current aviaon landscape. Middle Eastern hubs such

as Dubai and Doha, Asian hubs like Changi and European airports such as Oslo and Helsinki are no longer

simply focussing on opmising airport processes. This emphasis on passenger processing is equally applicable

for regional airports as it is for hubs. Airports like Cincinna and Dublin are ensuring that passengers receive

high quality service to ensure passengers chose them instead of a competor airport. These airports focus

on providing a dierenated experience, enabled by stakeholder collaboraon to deliver beer passenger

experience.

This operaonal plaorm needs to be fully integrated, open to all stakeholders, and encourage data sharing –

not just between airport, airline and ground handlers but the passenger and key stakeholders across the wider

network.

Over the course of this paper we will explore the impact a centralised technology plaorm will have on 5 crical

areas of success:

• The Passenger

• Terminal Operaons

• Airside, Apron & En-Route

• Connecng Transport

• Core IT Plaorm

3

https://twitter.com/home?status=I%E2%80%99m%20reading%20%E2%80%9CCDM%20Across%20the%20Airport%20Process%E2%80%9D%20from%20%40LMUKTweets.%20Download%20yours%20here:%20http://bit.ly/1fiZJUVhttps://www.linkedin.com/shareArticle?mini=true&url=http://bit.ly/1fiZJUV%20&title=CDM%20Across%20The%20Airport%20Process&summary=Within%20the%20airport%20industry,%20we%20are%20at%20a%20crucial%20point%20in%20our%20evolution.%20The%20economic%20recovery%20means%20that%20global%20air%20traffic%20is%20set%20to%20increase%20and%20yet%20many%20airports,%20because%20of%20capacity%20constraints%20or%20outmoded%20legacy%20IT%20systems,%20are%20not%20in%20a%20position%20to%20cope%20with%20this%20growth.%0A%0AAs%20an%20industry,%20Collaborative%20Decision%20Making%20(CDM)%20is%20being%20embraced%20as%20way%20of%20gaining%20the%20most%20out%20of%20our%20existing%20infrastructure.%0A%0ADownload%20this%20whitepaper%20which%20introduces%20how%20CDM%20can%20positively%20impact%20each%20component%20of%20the%20airport%20process.%0A%0Ahttp://bit.ly/1fiZJUV&source=


4/13



SHARE IT!

THE PASSENGER

The Passenger Experience

Collaborave decision making and opmisaon is a key area of focus for the industry. European airports are

already embracing EUROCONTROL’s Airport Collaborave Decision Making (A-CDM) iniave. A-CDM providesbeer communicaon between airport stakeholders involved in the turnaround process. However, there is no

value in opmising turnaround if we can’t get passengers to the gate on me. This gap can be closed with what

we now refer to as Terminal CDM (T-CDM).

T-CDM is crical for airports that aim to focus on delivering a posive passenger experience. With this passenger-

centric view of the airport process in mind, operators are placing the capture of data, benchmarking and

measurement of KPIs as priority number one. With so many dierent opons available to travellers; whether

it’s choosing a specic airline, transit airport or method of travel, ensuring that they enjoy your service is vital to

maintain compeveness. By pung passengers at the heart of your operaons you will be able to drive growth

in both passenger numbers and route development.

Passenger Process Opmisaon Tools

To support the drive to make the passenger more central to the airport operaon and decision making process,

airports must access real-me informaon. There is no benet in measuring specic passenger and stakeholder

processes if the informaon cannot be relayed at the point of need.

Many airports have invested in a range of technologies to measure each passenger process or operaonal

boleneck to help beer plan and react accordingly. However, it is common that an individual process point is

measured in isolaon and data sharing isn’t common. A centralised database can aggregate wait-me data and

augment it with on-the-day forecasts in a visual dashboard. As a result, airports are able understand data and

adjust plans accordingly. These operaonal dashboards should provide a high level insight into all key passenger

processes. By inserng your own Service Level Agreements or ideals means that you have a visual on how well

your team are working. The ability to drill down into specic aspects of their terminal to look at processes in detailis key, allowing for ne-tuning and educated decisions, resulng in connued opmisaon.



5/13



SHARE IT!

Informaon at the Point of Need?

Airport security is oen highlighted by passengers as the most stressful part of their door-to-door journey, mainly

because of the unknown component around how long it will take, Yet many airports have this informaon but

don’t share it with their passengers.

With over 83% of all travelling passengers using smartphones, engaging with your passenger via mobile apps oers

a quick win. The number of passengers now booking ights online, checking in online and navigang through your

airport via online maps is increasing. Providing your passenger with all the informaon they require to navigate

through your terminal will improve their experience.

The logical next step for mobile passenger informaon will be to provide personalised journey mes and

direcons across the airport using increasingly locaon-aware and passenger aware-services. Using innovave

technologies, airports will be able to provide passengers with their gate number, the expected walk me to gate,

retail discounts and the ability to purchase lounge access via their smartphone. Improving customer services by

improving passenger conveniences is a posive way to deliver customer sasfacon and can only be achieved

through centralised technology and process management.

Acceptable queuing me at security

60%

50%

40%

30%

20%

10%

0%

More than 20 minutes Between 10 and 20

minutes

Between 5 and 10

minutes

Less than 5 minutes

2014

2013

2012

Source: IATA 2014 Passenger Sasfacon Survey



6/13


7/13



SHARE IT!

highlight steps that the airport can take to enhance passenger experience.

Non-Aviaon Revenue

It is clear that when passengers spend more me in the departure lounge aer security then retail spend will

increase. This ideal can only be achieved if an airport has an accurate measurement of passenger movements and

dwell mes at all stages of their journey. Key pinch points at security can only be eliminated as a result of proper

planning and eecve operaon, parcularly at peak mes. Communicaon of wait mes to passengers is oen

neglected, a simple process that will ensure they are well informed and remain relaxed.

In the wider retail landscape, the need for accurate, consistent and transparent data is crical for measuring

success and ensuring customer-centric retail operaons. Within individual stores, fooall data combined with

sales gures can deliver detailed conversion rate analysis and, in turn, help with performance benchmarking and,

perhaps most importantly, resourcing allocaons. One of the biggest barriers to delivering increased retail sales

is the percepon of in-store wait me. The longer passengers spend in queues the less me they have available

to shop. By using queue and dwell measurement soluon, retailers have the ability to display live wait mes -

improving sales metrics by addressing customer misconcepons, thus reducing walkaways.

From a strategic viewpoint, leveraging technology to opmise resourcing and passenger facilitaon would improvethe passenger experience, providing addion benets beyond increasing non-aviaon revenues.

Dened and Measurable Benchmarks/KPIs and SLAs

You can’t manage what you can’t measure. With mulple stakeholders working within your airport and taking

responsibility for passenger processes, airports must look at ways to ensure they are measuring eecvely against

any Service Level Agreements (SLAs) or Key Performance Indicators (KPIs). By measuring processes, airports are

able to have greater insight into the performance of their outsourced organisaons and gain insight into any

SLA or KPI breaches. Measuring performance also helps to avoid any regulatory penales against service. For

example, the Irish CAA has regulaons in place stang that passengers should not wait any longer that 30 minutes

at security, and if that regulaon is breached, airports are ned €120,000. Dublin Airport can proacvely manage

their check point and respond early if it looks like they appoach their SLA threshold.

Having clear denions also encourages accountability across the stakeholder community as the visibility of any

poor performance is increased.



8/13



SHARE IT!

AIRSIDE, APRON & ENROUTE

Airside & Apron

Many airports are ulising decision support tools and services which provide a comprehensive and innovave

soluon to surface management. These tools enable the operators to increase apron capacity, improve theeciency of their departures, reduce the surface congeson and lower their airline customer’s operang costs.

The key enabler for increasing on-me operaons is the introducon of a departure sequencing technology that

provides visibility on the forecasted departure mes of aircra and dynamically adapts to the ever-changing

situaon on the surface.

As well as the clear operaonal eciencies that this level of situaonal awareness delivers, operators will also be

able to opmise sta resource ulisaon, improved environmental performance due to less fuel burn and noise

polluon.

Going beyond simple informaon provision, system integraon and situaonal visibility is the ability to proacvely

track and manage the key milestones around the aircra turnaround process. Providing detailed analysis of the

aircra turnaround process oers greater predictability around Target O-Blocks Time (TOBT) based on the

tracking of all key sub-milestones, their expected compleon me and impact on dependencies.

By consolidang data from disparate stakeholder systems into one common operaonal view – fusing real-me

data and predicve algorithms to forecast airport surface operaons airport operators allows greater visibility into

on-going operaons and enhance the on-me performance.

En-Route

With opmisaon and eciency at the forefront of airport operator’s minds, terminal eciency is only one piece

of the puzzle. As demonstrated by SESAR in Europe and NextGen in the US, civil aviaon stakeholders are exploring

ecient ways to opmise en-route trac management.

The main focus is to opmise the ow of aircra into capacity-constrained areas, as seen in many worldwide

airspace blocks, decrease delays through beer predictability of airspace use, and improve fuel eciency. Time-

based metering, delivering aircra to a specic place at a specic me, enables air trac controllers to manage

aircra in congested airspace more eciently by smoothing out irregularies and delivering a more consistent

ow of trac down to the runway. Time-Based Flow Metering, in conjuncon with En-Route Automaon

Modernisaon (ERAM) will allow the faster processing of route requests and ight changes, as well as calculang

the opmum moment of travel and in turn reduce delays, long taxi mes and excessive fuel burn.

These objecves will provide both airports and airlines with the opportunity to provide a more streamlined

experience to passengers, while also reaping the benet of reduced fuel burn, capacity constraints and improve

the forecast planning of the terminal and airside operaons.

One of the key developments in this area is around the management of aircra when aected by strong winds.

Many airports suer from a large proporon of wind days, resulng in cancelaons and delays to aircra. When

the wind is high, the standard distance based separaon doesn’t allow of opmisaon of the runway as the

approach speeds of aircra dier due to size. The soluon to this problem is switching from Distance Based

Separaon to Time Based Separaon when wind speed is above a certain level. This soluon will deliver the

correct number of aircra to airspace sectors and down to the runway at the exact pace at which the aircra can

be accommodated.



9/13



SHARE IT!

An Airport’s Role in En-Route Opmisaon

Airports are no longer just seen as facilitator; they have a much larger role to play in the future eciencies of

our skies. With a connual rise in the number of passengers choosing air travel, mulple stakeholders need to

combine their communicaon to ensure safe and ecient travel. CDM is the plaorm for more ecient skies and

benets are visible to all stakeholders whether it’s the airport itself or air trac controllers. Key to stakeholder

engagement; airports are the creators and distributors of key data, which ulmately has an impact on all airside,

departure, air trac ow and arrival decisions.

The majority of stakeholders such as ground handlers, aircra operators, air navigaon service providers and ofcourse, the passenger are all involved in your daily operaons. Having robust soluons which deliver real-me

informaon to point of need, will assist you with your CDM processes, allowing you to streamline your operaon

and make your airport more ecient.

More importantly, the airport is in control of the core operaonal data required for this opmisaon – the Airport

Operaonal Data Base (AODB).



10/13



SHARE IT!

CONNECTING TRANSPORT

Transport Connecons

Regardless of connecons to rail networks, bus or tram links or road access, all of these transportaon links are

key to passengers geng to where they want to go. Many large hubs have an extensive transport interchangewhich allows passengers to access the airport quickly and without hassle. The process does not start at check-in;

it starts when the passenger begins their journey to the airport.

For example, in many cases, airports own the approach roads/highways leading to the airport. These roads are

oen aected by trac congeson. Some of the most forward thinking airports have ulised technology to

monitor congeson on these approach roads as they have an impact on all of your landside operaons.

Alongside the transport links menoned, hub airports need to understand their own transfer connecons and how

this impacts passenger percepon. Having seamless and opmised transfer processes is vital to any passenger as

it helps reduce uncertainty and stress, especially to those with ght transfer windows. Clear way nding and

esmate travel me between gates is an easy and eecve way to ensure passenger sasfacon.

Passengers

By providing real me data through your website or mobile app, you will be able to proacvely assist your

passenger in all aspects of their journey. Using smartphones means that as a society we are planning our everyday

life more eciently. This is parcularly relevant when we travel, where relevant and reliable informaon is even

more important. To achieve this passenger’s require credible, precise and real-me updated informaon.

Informing passengers of any trac incidents, mes at your security check point and the esmated me of

departure will give the passenger the power to make conscious decisions. Based on this informaon it is possible

to plan travel down to single minutes, whether at home, in the oce or at the airport. Airports want passengers

to process through landside operaons as quickly; reducing overcrowding and delivering passengers in to revenue

generang operaons more quickly.



11/13



SHARE IT!

CORE IT PLATFORMS

Airport Operaons Plaorms

Tradional airport plaorms consist of many point applicaons, loosely coupled together with minimal automaon,

integraon and consolidaon. There are mulple versions of the truth and lots of manual updang and inpungof data.

In such a data rich and fast paced environment airports need to adopt a core operaonal and wider IT plaorm

that is agile enough to cope with these demands. Single systems will no longer deliver the desired levels of

operaonal performance, eciency and passenger experience.

This consolidated plaorm should encompass all key applicaons – AODB, RMS, FIDS, Billing, ERP, Business

Intelligence and so on; integrate these with the wider airline and DCS systems but provide assurances on the

safety and security of these soluons via a robust approach to cyber security. Breaking down operaonal silos

will enable stakeholders to share data, providing real-me updates across the operaon, which in turn speeds up

decision making.

Airport-to-Airport Data Sharing

Airport-to-airport data sharing will be the future of all airport interoperability standards and ensures the industry

keeps pace with the desire of eciency and collaboraon.

Through EUROCONTROL’s Airport Collaborave Decisions Making (A-CDM) iniave, informaon sharing is the

major focus of European airports and the potenal benets of sharing data across airport networks is huge. The

movement towards data sharing will allow other airports within the region to improve airside, departure and en-

route predictability, resulng in opmised processes.

Data sharing will connue to be a focus for the industry, specically through the current iniaves such as Airport

Diconary Informaon Exchange (AIDX) and the ACI-ACRIS (Aviaon Community Recommended InformaonServices) groups. These steering groups are focused on providing beer data sharing and an industry wide

common data diconary, reducing the reliance on soware interfaces.

Cyber Security

In the past, airports have naturally focussed on physical threats but in reality, the growing threat comes through

the wire. Because of the importance of aviaon to the naonal infrastructure, it is vital that we look at our

operang system set up to ensure that we are protected from cyber threats as a single breach could have

enormous consequences.



12/13



SHARE IT!

WHAT NEXT?

Depending on your role within the airport process, there are a many ways you can work to enable and improve

collaborave working across stakeholders.

You can explore more of our content relevant to your role below:

ENROUTE

Webinar:

Intelligent

Approach at LHR

Product Informaon:

Intelligent Approach

ROI Calculator:

Intelligent Approach

AIRSIDE TERMINAL MANAGEMENT

Whitepaper:

Enhancing Airside

and Landside Data

Management

Case Study:

Avinor

Product Informaon:

Chroma Suite

AODB Business Case

Template

Whitepaper:

Embracing Technology

to Achieve Service

Excellence

Case Study:

CPH Forecasng

Product Informaon:

BEONTRA

Whitepaper:

Forecasng and

Managing Airport

Passenger Growth

http://more.civil.external.lmco.com/intelligent-approachhttp://more.civil.external.lmco.com/intelligent-approachhttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Intelligent_Approach.pdfhttp://civil.lockheedmartin.co.uk/transport/intelligent-approach-benefits-calculator/http://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://more.civil.external.lmco.com/hs-fs/hub/132474/file-897640463-pdfhttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Chroma.pdfhttp://more.civil.external.lmco.com/airport-operation-database-business-casehttp://more.civil.external.lmco.com/airport-operation-database-business-casehttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/Casestudies/CaseStudy_CPH.pdfhttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Beontra_Overview.pdfhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/airport-forecast-horizons-whitepaperhttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Beontra_Overview.pdfhttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/Casestudies/CaseStudy_CPH.pdfhttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/embracing-technology-to-achieve-service-excellencehttp://more.civil.external.lmco.com/airport-operation-database-business-casehttp://more.civil.external.lmco.com/airport-operation-database-business-casehttp://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Chroma.pdfhttp://more.civil.external.lmco.com/hs-fs/hub/132474/file-897640463-pdfhttp://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://more.civil.external.lmco.com/airport-operational-database-whitepaperhttp://civil.lockheedmartin.co.uk/transport/intelligent-approach-benefits-calculator/http://more.civil.external.lmco.com/hubfs/docs/Transport_Assets/ProductOverview/Intelligent_Approach.pdfhttp://more.civil.external.lmco.com/intelligent-approachhttp://more.civil.external.lmco.com/intelligent-approachhttps://twitter.com/home?status=I%E2%80%99m%20reading%20%E2%80%9CCDM%20Across%20the%20Airport%20Process%E2%80%9D%20from%20%40LMUKTweets.%20Download%20yours%20here:%20http://bit.ly/1fiZJUVhttps://www.linkedin.com/shareArticle?mini=true&url=http://bit.ly/1fiZJUV%20&title=CDM%20Across%20The%20Airport%20Process&summary=Within%20the%20airport%20industry,%20we%20are%20at%20a%20crucial%20point%20in%20our%20evolution.%20The%20economic%20recovery%20means%20that%20global%20air%20traffic%20is%20set%20to%20increase%20and%20yet%20many%20airports,%20because%20of%20capacity%20constraints%20or%20outmoded%20legacy%20IT%20systems,%20are%20not%20in%20a%20position%20to%20cope%20with%20this%20growth.%0A%0AAs%20an%20industry,%20Collaborative%20Decision%20Making%20(CDM)%20is%20being%20embraced%20as%20way%20of%20gaining%20the%20most%20out%20of%20our%20existing%20infrastructure.%0A%0ADownload%20this%20whitepaper%20which%20introduces%20how%20CDM%20can%20positively%20impact%20each%20component%20of%20the%20airport%20process.%0A%0Ahttp://bit.ly/1fiZJUV&source=


13/13

Documents

CDMWhitePaper.pdf