1

Project

Chin lt nng tm

IT Vit

Ngi thc hin : Nguyn Tng Giang

Email : tnmgiang@yahoo.com

Facebook : tnmgiang

Ngy bt u : 01/12/2012

Ngy kt thc : 01/01/2013

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Mc Lc

Li gii thiu

I- Hin trng ca CNTT trong cc Doanh Nghip Vit Nam

1- Hin trng ngun nhn lc CNTT cc DN VN trong nm 2012:

a. S liu tng quan:

b. Doang nghip nh gi

c. nh gi tng th khch quan ca DN

2- Tnh hnh ngun o to nhn lc VN:

a. Tnh hnh o to ca ngnh CNTT VN:

b. Nguyn nhn ct li ca tnh trng trn:

3- Thc trng ca IT chuyn ngnh qun tr h thng mng:

a. Nhn xt ca cc IT v ang lm ti cc cng ty vi a ngnh ngh

kinh doanh:

b. Nhn xt ca cc CEO v nhn vin cc phng ban ni v IT trong

cn

4- Tho lun v tnh trng tuyn vic IT qun tr mng trong 2012

II- nh hng nng tm IT Vit

1- Nguyn nhn IT cha ng ng v th ca mnh trong DN

a. Tnh hnh o to IT h thng ti cc trng cng v t VN

khng c tt:

b. Nhng khuyt im ca IT trong cng vic v cuc sng:

2- nh hng cho sinh vin theo ngnh qun tr h thng mng:

III- Gii php nng tm IT Vit:

1. T duy IT Vit anh l ai?

1.1. Tm hiu v rn luyn t duy lm ch:

1.2. Tho lun tui i v nhng hn ch trong l trnh ca IT Vit:

a. Tho lun tui ngh IT:

b. Nhng hn ch trong l trnh ca cc IT:

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2. D n IT gn lin vi Bussiness, nng tm IT Vit

2.1. Thay i cch nhn i vi cng vic cu li:

2.1.1. Cch nhn IT culi s thay i nu:

2.1.2. Nu l mt IT culi hy l mt IT culi chuyn nghip:

2.2. Training IT bn hng:

2.2.1. u tin l bn phi bit bt u t u v bn nh th

no:

2.2.2. Hon thin nhng k nng giao tip l cha kha bn

hng thnh cng:

2.2.3. Thay i cch kinh doanh truyn thng sang kinh doanh

thi nay:

2.2.4. Bit khch hng ca chng ta l ai v h ang cn g?

2.3. p dng nhng gii php CNTT min ph hoc c ph hiu qu

nhm nng cao cht lng dch v hiu sut lm vic ca IT v

cc phng ban khc:

2.3.1. Ln k hoch tng qut tm cc vng mt trong DN v

ci tin:

a. i vi h thng h tng CNTT hin ti:

b. i vi cc phng ban v khch hng:

c. K hoch Training:

2.4. To nhng sn phm mang du n IT

2.5. Tch cc chm sc khch hng v marketing cho DN

2.6. Training CEO v tm quan trng ca IT trong mt DN

IV- Tng kt

V- Cc ngun t liu

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Li m u

Li u tin gi n tt c ngi c d n ny l ti ko phi nh vn hay l mt

ngi tng tri qua qu nhiu cam go sng gi vi ngnh IT, m n gin ti ch l

mt IT bnh thng nhng nhn c nhng hn ch trong cng vic ca cc IT h

thng hin nay v mong mun chia s n nhiu IT nhng suy ngh v tm nhn

ca mnh vi mc ch to nhiu tho lun tm ra hng i v nng tm IT Vit

Nam hn.

iu m ti trn tr l ti sao lng IT VN qu thp? Khng phi CNTT l mt

trong nhng ngnh u tin hng u l chin lt trong qu trnh hi nhp v pht

trin ca nc VN sao? V ti sao IT cc DN VN li mang bit danh khng ly

g lm hnh din lm IT CU LI ? Mt thi gian di ti trn tr vi vn ny v

quyt tm i tm cu gii p, n by gi cu tr li c nhng liu c ng hay

khng v nu ng th liu n c gip ch g cho vic gii quyt nhng vn trn

khng?

Cu tr li s do mi ngi t chim nghim ra cho bn thn mnh sau khi c

xong d n ny. V i tng m ti nhm ti trong d n l cc SV sp v ra

trng, cc IT ang lm vic qun tr mng nhng cha c nh hng r rng v

cng vic mnh ang lm v nh hng tng lai trong ngnh IT cng nh trong

cuc sng. Chc chn d n ny s gip ch cho cc bn.

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I- Hin trng ca CNTT trong cc

Doanh Nghip Vit Nam

1- Hin trng ngun nhn lc CNTT cc DN VN trong nm 2012:

a. S liu tng quan:

Nhn lc ang lm trong cc DN l 34.000 ngi trong :

- DN CNTT l 26.000 ngi.

- DN ng dng CNTT l 8.000 ngi.

Nhn lc trong DN CNTT ( 26.000 ) li chia ra:

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b. Doang nghip nh gi:

Thc trng ca ngun nhn lc CNTT trong DN CNTT nh

sau:

Thc trng nhn lc CNTT ca DN ng dng CNTT nh sau:

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H thng o to ngun nhn lc

CNTT-TT tip tc m rng v quy

m v hnh thc o to vi 290

trng i hc v cao ng c o

to v CNTT-TT (tng 13 n v

so vi nm 2010).

Tng s ch tiu tuyn sinh

CNTT-TT l 64.796 sinh vin

(tng trn 4.000 ch tiu so vi

nm 2010) chim 11,93% tng ch

tiu tuyn sinh. iu ng quan

tm l mc d ch tiu tuyn sinh

tng song ch 55.197 sinh vin

thc t c tuyn, t 85%(*).

Trong nm 2011, c 41.908

sinh vin CNTT-TT tt nghip,

173.107 sinh vin ang tip tc

theo hc.

c. nh gi tng th khch quan ca DN:

- Nhn lc CNTT kh tr, trn 70% lao ng CNTT c tui di 30 v c trnh (89% t cao ng tr ln).

- Cht lng p ng c nhu cu ca x hi: 87% doanh nghip hi lng v cht lng chuyn mn, 64% doanh nghip

hi lng v k nng mm.

- Trnh ngoi ng cha p ng yu cu (nht l khi a o to b sung ti nc ngoi).

- Nhn lc CNTT c th tham gia hot ng R&D vn l mt thch thc.

- Tc tng trng v nhn lc CNTT ang c xu hng chm li.

- iu ny cho thy s hp dn ca ngnh CNTT ang yu i.

2- Tnh hnh ngun o to nhn lc VN:

a. Tnh hnh o to ca ngnh CNTT VN:

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n nm nay 2012 c th kt lun o to CNTT VN suy gim pht

trin v s trng m ra nhng thu hp dn ngi hc:

- Thng k ca Hi Tin hc TP HCM 2012, doanh thu ca cc n v o to CNTT nh Aptech, NITT suy gim trung bnh

20%/nm trong 3 nm tr li y

- o to chnh quy v CNTT ch tuyn c 85% ch tiu (Sch trng CNTT-TT Vit nam)

- im sn vo hc CNTT gim dn. Mt s cng ty ln nh FPT Software (H ni, nng, TPHCM) vt

v trong vic tuyn nhn vin s lng ln.

Suy gim o to 2009 - 2012 s to s thit ht nhn lc CNTT t

2015 tr i.

b. Nguyn nhn ct li ca tnh trng trn:

T pha nh nc: thiu chnh sch ph hp, khng to c

sc hp dn cho ngnh CNTT.

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T pha cc c s o to: cht lng o to cha cao, cha

nh hng ngh nghip v quc t ha, u ra khng k

nng lm vic

Pha doanh nghip: gn kt doanh nghip vi c s o to cn

yu.

3- Thc trng ca IT chuyn ngnh qun tr h thng mng:

Nh trn ti phn tch tnh hnh v ngun nhn lc CNTT trong

DN VN nm 2012 v s gim st v nhn lc ngnh CNTT ni chung v

ngnh qun tr mng h thng ni ring. Vy thc t ca cc IT h thng

ang lm vic DN VN hin nay ra sao ti s phn tch nhiu hn t nhiu

pha: chnh bn thn cc IT, gim c, qun l n cc nhn vin t cc

phng ban r hn thc trng ca IT ngnh qun tr.

a. Nhn xt ca cc IT v ang lm ti cc cng ty vi a ngnh ngh

kinh doanh:

Ti xin c trch dn vi kin c hi dng di nhng l thc t

kinh nghim sng v tri qua ca mt s IT v cng vic mnh ang

lm:

Sau y l nhn xt ca mt IT Manager:

- Tui th ngh thp

- Cp nhp kin thc lin tc ko li ngh

- Ko nui ni gia nh v con

- u t cng sc n hc + tin bc kh ln

- Ko c xem trng trong cng ty( sai vt,chui gm bn, sa tolet,

ch hng, trng xe...)

- Ko c c hi thng tin

- Ko c yu t lm giu

- Nghnh ang bo ha v t ngi hc

- Kim vic phi c yu t may mn ( ngoi ti nng) trong hn hng

triu sv CNTT ra trng tht nghip hng nm)

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kin mt IT bnh thng gn 35 tui

Ngnh IT ny n bc lm, lc mnh mi vo ngh do cha

kim c vic lm nn tm thi xin lm nhn vin tester kim nh

hng ha, s cng may, con ngi phi c vn may mt t. Cng ty

sau mt nm mnh lm vic th anh IT ngh i xut ngoi, v th

l mnh c c hi ng c lm IT cho cng ty ( sau khi loi c

mt s ng c bn ngoi np n v, mt phn do l nhn vin c

cng c u tin cht..hi). Th l c m tr thnh IT theo chuyn

ngnh thnh hin thc ( lc lng c 3T, cng tm n v c

lm theo ngnh mnh thch v cn c thn--nm 2005).

Bao nhit huyt v kht vng yu ngh lm khng bit mt

mi khi s l nhng h hng ca h thng, h sever, backup data

base, mail, web, support nhn vin t a-z...lm c khi 2 ngy tri n

ng ti cng ty s l h thng v lm cho kp hm sau nhn vin

vo lm vic..Nhng cng vic khng ch c th m xong, cng ty

Vit nam m cc anh, lm tt qu thnh ra h cho mnh rnh khng

c vic g lm, th l nhng cng vic khc c th li c giao

thm..qun l, i dy tng i in thoi, chm cng,ph trch on

th, trang tr hi trng, sa cha lavabo, vn phng phm...ni

chung mi th c th sai vt c th lm ( u kh l h ku c

IT...hic). Tng lm th m c xem trng ch...khng u cc

bn ( tuy theo cch ngh v hiu bit ca ngi sp thi...).

Sau bao nm ln ln trong ngh gi th cng c gia nh ri

c thm mt thng cu, cm o go tin phi lo th, cng l lc

phi xem li thu nhp v cng vic ca mnh cc bn a ( 8T/thng).

Mc lng tuy khng t so vi cc bn mi ra trng nhng cng

thy sau 8 nm rng vt gi leo thang m ng lng c tng

thm l bao ( nh phi kim thm vic kinh doanh bn ngoi mi

ci thin thm cuc sng). Trong khi cc la bn b lm kinh

doanh, cc lnh vc khc th oto, nh lu..nhn m ti thn. Nhng

thi kim tin m ty kh nng v cng vic ca mi ngi . Vi

dng chia s cng cc bn mun theo ngnh IT ny.

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kin ca mt IT thnh cng nhng km lc quan

Tui cng l IT v ang lm cho cng ty nc ngoi y, tht

s l ti quen bit vi ngi trong cng ty, nn ti mi c vo

y lm v hc ly kinh nghim. Trc khi ti i lm cng rt l

vt v v vn xin vic lm,nhiu lc mun stop v i hng

khc. Nhng ti khuyn nhng ai ang i theo lnh vc IT th

khng nn i theo na. Cc bn cng i th cc bn s rt nn, bi

c l do.

Do hng nm sinh vin cc trng i hc cng nh cc

trng o to CNTT th ra trng rt l nhiu. y chnh l l do

ti sao CNTT thi bui hin nay ang bo ha ri. Khi tuyn dng

cng ty tuyn nhng ngi c ti v kinh nghim. Khng nhng

th phi bit ting anh m thoi v chuyn nghnh.M cc bn

th ngh hc ly tt c cc chng ch+ H+ anh vn m thoi+

anh vn chuyn nghnh. th cc bn phi tn t 4 ->6 nm. Ri tn

ko bit bao nhiu tin u t vo CNTT. Sau khi hc xong cc

bn c c hi lm vic ko hay vn tht nghip. CNTT by gi

l 70% nc Vit Nam l tht nghip. Trong khi nghnh c kh

thi 100% l ok.

Ngay chnh tui y. mt lp co 45 a by gi ch c hn

mt0 a l lm vic CNTT cn bao nhiu l tht nghip. M tui

tt nghip vo nam 2006 ri . Vy th th hi cc bn i CNTT

lm g. Ngnh c kh by gi i Hc ra trng ko di 5tr. CNTT

i hc vn cha lm vic c v phi hc thm na. m hc xong

ri th li ko c c hi lm vic. L do mt cng ty ch cn t mt

n 2 It m thui. V d cng ty ca tui hin ti l ang c 2 IT. S

lng CNTT ra rt nhiu nhng cung cp i lm th qu t. Nu

ai m ang i nghnh CNTT th theo mnh hy i theo nghnh khc.

V d nh l C kh

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kin ca mt IT t thnh cng n tht bi

Ti c 2 ngi bn thn: Tun v Phng, chng ti cng hc cp 3

ng Nai. Ti v Tun u hc rt kh cc mn t nhin. Nm mt992, 3

chng ti cng thi vo i hc tng hp (nay l KHTN), ngnh tin hc. Ti v

Tun thi u, Phng thi rt. Khng nn ch, nm sau Phng thi vo i hc

kinh t - khoa k ton.

Ra trng nm 1998, ti lm vic cho mt cng ty lin doanh vi chc

nng IT Officer, mc lng 200USD. Tun lm IT cho mt ngn hng nc

ngoi, lng 2.4 triu. Nm sau Phng ra trng lm k ton vin cho mt

cng ty t nhn Vit Nam, lng 1,2 triu.

Khong 2000-2003, ti chuyn ln lm IT Sup cho mt cng ty nc

ngoi chuyn sn nha, mc lng 330USD. Tun cng sang mt cng ty

thng mi nc ngoi vi mc lng 350USD. Cn Phng lm k ton tng

hp mt cng ty sn xut lng 4 triu.

Khong nm 2004-2007, ti chuyn sang lm IT Manager cho mt cng

ty khc vi mc lng 900USD. Tun cng chuyn cng ty thng mi nc

ngoi vi mc lng 1100USD. Cn Phng lm k ton trng cng ty c,

lng 9 triu.

Cui nm 2007, cng ty ti ng ca ti chuyn sang lm ERP

consultant cho mt cng ty Vit Nam khc vi mc lng 500 US$. Nm 2009

cng ty Tun cng ti cu trc, Tun chuyn v tnh lm cho mt cng ty tin t

nhn hc mc lng 7 triu. Nm 2008, Phng chuyn sang lm k ton trng

mt cng ty tiu dng nc ngoi, mc lng 800 USD$.

Cui nm 2010, cng ty Vit Nam ca ti cng ng ca. T n

nay trong lc tm vic mi, ti trng coi phng mng mt cng ty ngi quen

vi mc lng 3 triu ng / thng, khng c BHXH, BHYT. Cn Tun th do

cng ty lm n thua l, Tun b ngh IT sang lm kinh doanh qun o cng vi

v. Nghe ni hai v chng thu nhp trn di mt0 triu mt thng. Cn Phng

u nm 20mtmt chuyn ln lm gim c ti chnh cng ty hin thi vi

mc lng khim tn mt,400 USD$. C xe hi a i lm ring vi khon

thng 3 thng lng mt nm km ch i du lch nc ngoi. Bo him

t c chi tr cho c gia nh. Tuy nhin gn y Phng li nhn c mt li

mi ca mt cng ty khc vi mc lng net l 2,000 USD.

Nay Tun an phn vi cng vic mi ca mnh. Ti ang hy vng c

mt cng vic mi, ch cn 5 triu l qu ri. Tuy nhin vic ny cng

khng n gin v IT t tuyn ngi ln tui (ti gn 40 ri). Cn Phng vn

cha hi lng vi v tr hin thi. Cu y s cn vn cao.

Nu c mt iu c, ti c g ngy xa ti ng hc IT Ti k cu

chuyn ny vi cc bn vi mong mun cc bn hy suy ngh k trc khi hc.

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Tht s n y ti chc rng qua kin ca nhiu IT i trc,

cc bn sv ang theo ngnh IT s cm thy bt u khng tin tng

lm vo con ng mnh ang chn, khi m kinh t VN 2013 chc

chn s t hn 2012 v mnh ri s i v u v u.

Cn cc IT hin ang lm cng s c rt nhiu ngi ng cm

v sao ging mnh qu v cng ang chn. Nhng v mun khc phc

vn trn ti mi lm nn d n ny nn cc bn ng vi nn m

hy c tip nhng phn sau.

b. Nhn xt ca cc CEO v nhn vin cc phng ban ni v IT trong

cng vic v cuc sng:

Bc hnh trn mt phn m t con mt nhn ca nhn vin trong

DN i vi b phn IT v ngc li. Liu n c phn nh chnh xc

tnh trng hin nay hay ch l mt hnh nh v von? Cu tr li l c

th c v cng c th khng. Qua kho st ca ti vi hn 7 cng ty

v cc din n t cc v tr vn phng n bo v, qun l v thi

kh nng lm vic cng nh kh nng giao tip ca nhn vin IT v

vn h c coi IT l culi hay khng? Th ti c nhn thy nh

sau :

a s iu khng h coi thng IT v bn thn cc nhn vin y

cng ch l mt ngi lm cng, v nhiu ngi rt qu nhng

IT nhit tnh vui v gip h trong cng vic cng nh cc

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vn lt vt, t l ny chim 60%. Trong mt h IT lm vic

kh hiu qu khi c s c xy ra, tuy nhin i lc cha hiu

qu lm.

Tuy nhin mt s b phn khc li t ra coi thng v tr IT t l

tm 22%, i vi h IT l mt b phn v cng ri ngh

chuyn cm chn li ch ca h v thng xuyn ni nhng

ngn ng kh hiu v c thi coi thng khi h c vn

cn tham kho. i vi h IT l nhng culi tht s.

18% cn li khng thin cm lm nhng cng khng c c cm

v i vi h IT culi hay khng? H tht s khng c kin.

n y ae IT hy c cht hng khi v gii ta c vn

IT c l culi khng ri. iu y ph thuc rt nhiu vo kh nng

giao tip ca bn trong cng vic. Vy nu giao tip tt ri, vui v

ri m vn phi m ng qu nhiu vic lt vt khng ng vi

cng vic trong cng ty th sao? Ti khuyn bn cng hay vui ln

v nhng phn III ti s ni nhng im li khi phi lm nhng

cng vic culi y. Cn by gi l phn nhn xt ca mt v tr rt

quan trng trong mt cng ty i vi dn IT l cc gim c, qun

l:

V khuyt im a s dn IT iu mt im cc li sau:

- Ci ti qu ln, t cao trong tay ngh k thut, trong cch suy ngh ca mnh. Mt s li km chuyn mn, Avn

phi o to li rt mt thi gian.

- Khng c trch nhim vi cng vic mnh ang lm, c mt bnh chung ca IT l hay i tha: ti, b, bi ... tm

li ko phi ti ti.

- Thiu k nng trong cng vic ( k nng lm vic c lp, nhm, lm vic theo quy trnh, giao tip, thuyt trnh,

x l ri ro,.) thiu k lut vi bn thn, lun bt u

m khng kt thc.

V u im: Qua thi gian o to c th tip qun cng vic

kh tt. m ng c nhiu v tr c giao.

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4- Tho lun v tnh trng tuyn vic IT qun tr mng trong 2012:

Nh vy tnh n thi im thng 1/2011 n thng 12/2012 s DN

Vit Nam ph sn l khong 100.000 DN trn tng s khong 700.000 DN

ton quc, km theo l hn 70% DN ang hot ng thng bo l v tm

ngng hot ng rt nhiu. i vi ngnh CNTT bn qun tr h thng cc

DN bao gm cc IT chc v manager, support, helpdesk, staff,

development hin cng ang xy ra tnh trng DN ti c cu, gim chi tiu

v tinh gim bin ch.

Th lm mt bi ton n gin mi nm c khong 42.000 SV ngnh

CNTT ra trng khong 1/3 l SV ngnh qun tr mng: 14.000 SV. 100.000

DN ph sn s c khong 200.000 IT mt vic v i vi IT ngnh qun tr

s lng chim khong 67.000 IT trn c nc. Cha k qu trnh ti c cu

v tinh gim bin ch cc DN VN hin nay ko theo l mt s lng ln

IT b ui vic, s liu khng chnh xc nhng khong hn 75.000 IT /

723.000 DN. Tng s IT ngnh mng hin ang tm vic c th con s

156.000, ti chc chn con s thc t con vt xa v s lng SV sau khi ra

trng mt nm tht nghip rt nhiu.

d hnh dung s khng khip trong cnh tranh vic lm trong ngnh IT

hin nay ti xin a ra v d cp nht mt v tr tuyn dng IT admin 24h

nh sau:

Ch mt v tr IT Admin mc lng 5tr m s lng quan tm l 6.249

ngi, c th s c tm 1200 ngi apply vo cty nh vy nu bn l mt

ngi kim vic v t l bn s phi chi l 1/1200 ngi. Mt con s qu

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khng khip v liu s c c hi no dnh cho cc SV mi ra trng khi vn

cha c kinh nghim lm vic?

Ti m bo l bn s vn c c hi nu c ht d n ny.

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II- nh hng nng tm IT Vit

Qua vic phn tch v tnh trng nhn lc, ngun o to, v thc trng ca

CNTT VN ni chung, tnh hnh v tuyn dng ca ngnh IT qun tr mng ni

ring ta c th thy c bc tranh kh u m i vi ngnh qun tr mng. Cu hi

cn t ra y l why v how? u l nguyn do chnh ca tnh trng ny? V

phi lm sao gii quyt nhng vn ny? C l quan im ca ti sau y s

gii quyt mt phn nhng cu hi trn

1- Nguyn nhn IT cha ng ng v th ca mnh trong DN

T nhng nhn xt ca cc CEO v cc phng ban trn phn no

nh gi c thc trng ca cc IT VN trong DN. Nhng khng hn l

nguyn do chnh, c rt nhiu IT ti phng vn ti sao chng ta li mang

danh cu li, a s tr li rng: gim c khng tm nhn ra s quan

trng ca IT, c mt ngy p tri mt d liu s bit IT quan trng ra

sao hay i loi nh chp nhn IT ch l mt cu li hng sang trong cng ty

ch hn bo v v lao cng Tm li cp vn trn khng mt ai a

ra cu tr li hp l, m trong suy ngh v li ni thng km nhiu yu t

coi thng sp v t ti chp nhn iu y.

tm hiu nguyn do th s c rt nhiu nguyn do, nhng theo ti

cc IT phi ng vo v th ca ngi CEO m suy ngh. i vi cc DN

80% li nhun n t phng ban Marketing ch 10% n t sn phm v

10% t qun l nhn s. V i vi cc CEO, IT qun tr h thng l b

phn tiu tin ( hay xut mua mi, thay th thit b, phn mm, trin khai

cc dch v tn km m li nhun khng c thy r).

Nh vy cu hi t ra why cn c hi ngc li l IT c th mang

li doanh thu cho DN hay khng? Cu tr li ca ti l hon ton c th? C

th ra sao s tit l phn III, cn by gi iu cn lm u tin l phi xem

xt thng thng thc trng v tnh hnh lm vic v hc tp ca cc IT trong

DN VN ra sao.

a. Tnh hnh o to IT h thng ti cc trng cng v t VN khng

c tt:

Bn thn ti tng hc v xem qua cch dy ca nhiu trng

cng v t TPHCM (i hc CNTT, KHTN, NIIT, VNPRO, NHAT

NGHE, CHANH NGHIEP, FPT) v nhn thy nhng iu sau y:

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- iu quan trng nht cn thit nht nhng khng trng no dy l nh hng i r rng cho SV, HV trong ngnh qun tr

mng. Tt c ch dng li vic dy step by step cc giao thc,

bc ci t, cu hnh thit b, dch v Nhiu SV hc n nm

cui vn khng hiu v h tng mng DN bao gm nhng thnh

phn no, cch thc quy trnh lm vic thc t ra sao cn nhng k

nng v kin thc g?

- Thiu trang thit b m phng h tng mng DN hc tp v khng overview c kin thc hc. Ti trc tip hi nhiu

HV NIIT quarter 8, SV DH KHTN nm cui khng h nm r

c nhng g mnh hc v nhng g mnh chun b lm, kin

thc ton b nm trn sch v v Lab o.

- i vi cc trng t c rt nhiu tnh trng t nng vn doanh thu li nhun hn l u t con ngi.

- Khng xy dng c tinh thn cch hc t tm hiu, t o su kin thc cho SV, cch tip cn kin thc mi cn rt th ng.

D nhin cn rt nhiu mt hn ch nhng chung quy li ti thy hn

ch nht l mt con ngi, c t nhng ngi c trch nhim cao

n cc thy gio v sinh vin.

b. Nhng khuyt im ca IT trong cng vic v cuc sng:

V mt chuyn mn IT c nhng mt hn ch sau:

- Km v chuyn mn, lm vic khng c quy trnh, km ngoi ng Avn.

- Khng c trch nhim, thiu k lut vi bn thn v hay i tha.

- Thiu k nng mm trong cng vic Tuy nhin cng cn khng nh do mi trng lm vic cha tt nn

mi ny sinh nhiu mt hn ch ca IT. Hin ti i vi cc DN ti VN

th DN va v nh chim hn 93%, vi nhng hn ch pht sinh t mi

trng ny l :

- Mt DNVVN thng ch c mt n 10 IT kh nng cnh tranh v mc tng lng khng cao. Khng nhiu ng lc phn u.

19

- Vic thu mt IT thng m m nhiu mc ch: thit k web,lp trnh, qun l h thng i hi phi am hiu v hc qu nhiu th

nhng khng chuyn th no. B gii hn thi gian hp ng.

- Cng vic nhn h khi h thng n nh nn thng b sai vt. Tt c to nn mt cho dn IT, gim dn am m v k nng,

kin thc theo thi gian, t duy chm li ri an phn. Cn v cuc sng

c nhiu mt rt hn ch i vi dn IT trong thi quen nh:

- Tr hn khng ng gi trong giao tip.

- Cafe chm gi vn x hi v cuc sng qu nhiu, mt thi gian.

- Nhu nht thng xuyn v lin tc.

- Thi quen su tp d liu, video, lab nhng khng c v xi n khi cn s dng li ln google search.

- Nhng thi quen khc nh thng xuyn lt web c tin tc, down v xem phim, chi game online.mt thi gian rt nhiu.

- c bit thi quen xu nht l lun bt u m khng c kt thc. D nhin khng ng cho tt c nhng trn l khuyt im chung

ca nhiu IT hin nay. Ch c khi con ngi t nhn nhn nhng khuyt

im ca mnh v t gic sa cha th mi th mi thay i. Ti tng cc

IT mt cu: i thay i khi chng ta thay i

Quay li vn ch yu lm IT ti VN khng c coi trng l do

cch lm vic ca IT l chnh. Nu mt gim c khng c tm nhn th

khng th thnh lp mt DN c th kim c doanh thu t hng chc

n hng trm triu thm ch hng t mi thng mi nm v bn cng s

khng c cng vic hin ti. Vn y l bn c th Teaching cho

cc CEO DN bn ang lm thy c tm quan trng ca IT hay khng?

Cc IT nc ngoi h cung cp nhng nh hng cng ngh tin

phong, hu ch nhm phc v cho cng tc xy dng v pht trin h

thng x l thng tin doanh nghip, lin tc sng to v cp nht tin b

khoa hc k thut h tr s pht trin bn vng ca cng ty trong mt

mi trng cnh tranh khc lit khng ngng thay i. C kh nng

qun l v phn tch h thng thng tin cng c s d liu, h thng kin

20

trc, h thng ti sn, ti c cu quy trnh kinh doanh, nh hng n

khch hng ni b v bn ngoi. Tm li h l mt phn khng th no

thiu i vi vic kinh doanh ca mt DN

Vy bn lm c iu nh cc IT nc ngoi cha? Hay trong

cng vic cc bn ch bit n chuyn mn ca mnh m khng h

n cng vic ca cc phng ban khc, vic kinh doanh ca cng ty v

ch i n thng ly lng? Mt CEO hi ngc li ti mt cu:

Trong khi quanh nm sut thng cng vic cc anh cng ch chng

v khng mang li li ch thit thc cho ti. Vy ti sao ti phi

coi trng v tng lng cho cc anh?

Nh vy cc bn . Theo ti nu IT khng gn vi bussiness th

mi mi cng ch tm cu li ti cc DNVVN. V phi lm sao cng

vic IT gn lin vi vic kinh doanh ca DN, lm sao teaching cc

CEO tm quan trng ca IT ti s bt m phn III.

Tip theo l phn nh hng cho cc sinh vin VN cng nh nh

hng ngnh ngh trc khi quyt nh chn hng i IT qun tr mng

h thng.

2- nh hng cho sinh vin theo ngnh qun tr h thng mng:

Nu bn ang l sinh vin CNTT th c l y l kim ch nan dnh cho

bn trc khi tm kim mt cng vic. u tin bn phi bit DN l ai

ang lm g, ang cn nhng IT h thng nh th no ri bn hy nh

hng hc v xin vic nh th no cho hiu qu? Sau y l nhng g bn

cn nm:

c th ca ngnh CNTT Vit Nam ta c rt nhiu s khc bit so

vi cc nc khc trn th gii, c bit l cc nc phng Ty (Chu u

v M). l cc doanh nghip khi tuyn IT thng yu cu h phi c

kin thc v nhiu mng, h mun tm c mt ngi khng cn l chuyn

gia mt lnh vc m ch cn bit mt cht v ci ny, c kin thc v ci

kia, c kh nng lm ci n n gin v mc tiu gim ti a chi ph thu

nhn vin. y l m hnh chung ca a s cc DNVVN hoc cc cng ty

nc ngoi c vn phng i din hoc chi nhnh vi tm quy m nh

VN. V vy nu nh bn xc nh lm IT officer cho cc cng ty ny th c

l nn trang b cho mnh c kin thc v network v system nhng nn thin

v system nhiu hn, bi v khi bn tham gia vo cty h th c s h tng

21

thng l xy dng u vo y ht ri, kin thc network ch cn thit

khi cn thc hin mt vi thay i trn mt s thit b nh

router/firewall/switch.

La chn khc, nu bn c mong mun c lm vic ti nhng

corporate/multi-national corporation hay c bit l cc vendors trong lnh

vc IT/Telecom th s khc mt cht. nhng cng ty nh vy h thng

tm kim nhng v tr specialist/expert hn l nhng anh IT staff/officer. V

vy bn s phi lm chuyn su v mt mng no (Network hoc System)

v ty tng cng ty h s yu cu nhng chuyn mn ring. V d nh cc

cng ty v Telecom (Cisco, Juniper, ALU, Huawei) th h s thin v

network nhiu hn. Cc cng ty cung cp gii php ton din v h thng

nh IBM, HP, Dell, Microsoft th li thin v system. Ngoi ra cc non-IT

corporation th khng c s u tin gia Network hay System. C iu theo

nh ti thy th c nhiu cc tp on nc ngoi h thng li i trin

khai ca h t nc s ti sang setup h thng, ri sau h mi thu vi

anh IT ti VN qun l, m cng vic th ch yu vn l monitor v support

user thi (in hnh l mt s cty ti chnh ca i Loan, Hng Kong,

Singapore)

Tm li, ty thuc vo nng lc v nh hng ca bn, mun theo

ui loi hnh cng vic no, mun vo doanh nghip no m hy a ra la

chn lnh vc m mnh s theo ui. Nu bn mi ra trng v mong mun

c hc hi nhiu cng ngh, k thut t n gin n phc tp, mun

c th nghim vi nhiu m hnh khc nhau, nhiu nhu cu cng nh i

tng khch hng khc nhau th hy bt u t cc cng ty trong nc hot

ng di dng Service provider/ISP (FPT, CMC, VDC, HPT, HiPT, ONE,

v..v..) Thng nhng cng ty nh vy h s thin nhiu v Network v c

kin thc c bn v system. Lm vic cho cc cty nh trn bn s c c hi

tch ly kinh nghim + kh nng TA tt th sau ny bn s c kh nng c

lm vic cho cc vendors ti VN vi thu nhp tng i kh.

Cn nu nh bn tm kim mt cng vic n nh, t va chm bn

ngoi, thu nhp trung bnh (nhng c thi gian kim nhiu vic khc ) th

c th lm IT admin cho cc cng ty trong v ngoi nc, nhng v tr nh

vy th thng thin v system nhiu hn.

Thng thng cc trng IT ti VN thng dy chuyn bn mng

System v mng Network, cc bn sv nn n cc trng uy tn nh Vnpro,

22

Newstar, Greennet hc t nht l CCNA nm c cn bn v h tng

mng DN. V ch c khi nm vng kin thc v network th cc bn mi c

th xy dng hay qun l mt h thng mng DN hon chnh c.

L trnh cc bn c th tham kho nh sau:

Tuy nhin hc ph cc mn chuyn ngnh mng tht s rt mc, ti

khng khuyn cc bn hc ht c th t hc nhng ch t l mt qun tr

mng trong tng lai cc bn cn nm vng v h thng o ha, m ngun

m v cn bn v Network, bo mt. Ngoi ra cn tip thu thm nhng kin

thc ngoi chuyn ngnh k thut IT nh Internet marketing, l nhng

kha hc theo xu hng t 2013 s c cc DN tuyn dng mnh.

Mt iu rt quan trng na vi cc sv VN l k nng mm v

giao tip ngoi ng (Avan). Vic thiu kinh nghim l mt trong nhng tr

ngi hng u sv kim c mt cng vic tt, nhng nu k nng mm

tt ( giao tip, thuyt trnh, training, lm vic nhm, lm vic c lp, x l

ri ro, lm vic theo logic quy trnh), Avan giao tip tt th s l li th to

ln b li khuyt im thiu kinh nghim .

Ti xin tng tip cho cc bn mt cu trc khi bc vo bt k DN

no lm : ng bao gi bc vo trn nh nu bn cha r lut

chi.

23

III- Gii php nng tm IT Vit:

C l y l phn quan trng nht l trng tm cc bn kin nhn theo di

d n ny. Ti s khng a l thuyt y m ton b l nhng gc nhn v tri

nghim ca ti.

1. T duy IT Vit anh l ai?

Con ng i ca mt qun tr mng h thng tht s cha bao

gi tri hoa hng cho nhng ngi am m theo n. Ti sao ti ni

nh vy? Tt nghip i hc cm tm bng k s qun tr h thng

nhng my ai dc bt tay vo cng vic qun tr Server, thit b ngay

lc bt u? C th qua mt thi gian di phn u, ngy lm c th

ln n 12h/ngy nhiu IT c th t n ngng IT Manager, CIO l

mong mun ca khng bit bao nhiu bn sv v IT support, helpdesk,

tuy nhin ci gi phi tr khng ch l cng sc m cn sc khe, thi

gian, t do c nhn v tin bc. Lch mt IT h thng thng xuyn

nh sau 3-5-7 hc Avan, 2-4-6 hc nng cao chuyn ngnh (cisco,

linux, system center, o ha,), ch nht i hi tho.

Cu hi t ra y khng phi l xng ng hay khng xng

ng, lm v hc v iu am m lun l mt hng i ng n.

Nhng liu c phi cc IT ang hc l hc cho bn thn mnh hay

khng? Cu tr li c l 95% tr li l c nhng vi ti iu l

khng ng. Cc bn ang hc lm giu cho ng ch ca mnh,

khng hc v bn thn mnh nh cc bn ngh. r hn ny mi

ngi hy tm ngng nhng vn v IT m hy hng gc nhn v

nhng CEO v t rt ra bi hc cho bn thn mnh.

1.1. Tm hiu v rn luyn t duy lm ch:

a s cc sv sp ra trng cng nh IT ang lm vic khi

ti hi iu khng ngh nhiu v vn lm giu m ch quan

tm n mc lng ca cng vic v mt iu quan trng l

80% trong s khng bit cch qun l ti chnh. Bn qun l

tin hay tin qun l mnh? Mt cu hi n gin v nhiu

24

ngi tr li rng ti rng h qun l tin ca mnh, nhng thc

s c nh vy hay khng? Ti khng ngh th.

Th gii a dng cc dng ngi cng nh cc ngnh

ngh nhng c th gom li ch bao gm 4 dng ngi sau y:

Vy bn thuc dng ngi no trong 4 dng ngi trn?

Xin tha vi cc bn rng th gii bao gm c cc nc M,

Anh, Php, Trung quc, Nht. c n 95% ngi thuc vo

lm cng v t lm ch. V c th khng nh ti VN 99% IT

h thng ang nm lm cng vi mt mong mun chung l

mt mi trng n nh, lng cao, nhiu kh nng thng tin.

Nu cc bn vo mt DN nh bn mong nh trn ri, nhng

liu cc bn c ngh rng iu y thc s n vi bn thn cc

bn, gia nh ca mnh hay khng?

T 2011 n 2012 vi gn 100.000 DN VN ph sn,

trong c c nhiu DN tng c doanh thu cao ngt ngng

mi nm. C rt nhiu IT tng lm vi mc thu nhp rt

cao v hin ti h ang i v u? Nm 2013-2014 d bo s

cn kh khn hn c 2 nm va qua, bn c tin chc DN mnh

ang lm s n nh hay khng?

25

Vic cc IT nng cao kin thc khng g hn l

phc v vic lm giu cho cc DN mnh ang lm m thi.

Vi mt cng vic l i lm giu cho ngi khc, chng

ta c th lm ra 10 ng cho cng ty nhng n thng phn

nhn c ch l 1 v t hn. Liu c bn c th giu c t n

s t do v ti chnh vi con ng IT hay khng? Cu tr li

s rt c nhiu ngi chn la gia Yes v No. Vi a s ngi

t duy ngho v an phn bn s tr li ngay l Yes, v s mi

mi thuc vo din ngho n nh . D au lng khi ni nh

vy nhng l s tht.

Mi IT ti tng hi c c m lm ch hay khng ai

cng tr li l c. Nhng i km l nhng mi lo s: lm ch

rt kh, vn u, ti khng c kh nng, ti cn gnh nng v

con. Cu hi ngc li dnh cho h l lm ch qua cha sao

bit kh? Th s tht l cha c ai tng lm ch, cha lm m

bit kh m thy kh th khng lm l li t duy mn ca

rt nhiu ngi trong x hi khng ch IT.

Liu c phi ti ang khuyn cc IT t b con ng

mnh am m v chuyn hng sang kinh doanh? c th nhiu

ngi ngh nh vy nhng ti khng khuyn ai b nim am

m ca mnh. V nu kinh doanh m khng i km vi am m

bn s tht bi ngay t lc khi nghip l kinh nghim ca

nhiu CEO tri qua nhiu tht bi.

ni v vn t duy lm ch v cch lm sao tr

thnh mt ng ch s l mt chuyn di khng hi kt ti s

hn mt dp no chia s, cn iu ti mong mi y l cc

IT hy t nhn xt mnh ang l ai v ang u? Hiu r rng

vi v tr hin ti mnh hc v lm c phi l cho bn thn mnh

nh lu nay cc bn vn ngh khng? V nu cc bn hi lng

vi con ng chn m khng bn tm nhiu n t duy lm

ch th cc bn nn suy ngh li ln na sau phn tui i v

hn ch ca IT tip theo y.

26

1.2. Tho lun tui i v nhng hn ch trong l trnh ca IT Vit:

a. Tho lun tui ngh IT:

- a s cc IT ri gh nh trng t 22 n 24 tui, nu theo ngnh IT n cng vi am m v ty

vo kh nng tng ngi, c th khi n 28 cc

bn c th tin ln v tr Leader v tip cn v tr

Manager mt DN va.

- Tip n l t 28 ti 35 qua nhng n lc lin tc hao tn thi gian, cng sc, tin bc, sc khe cc

bn s n nh c v tr Manager v hng tm

nhn n vi tr cao hn ( nu c ) trong DN nh

CIO. l IT may mn khi vo lm mi trng

c th pht trin, cn vi cc IT khi vo lm DN

nh v siu nh vic tay ngh dn i xung, am

m dn phai nha l hin tng hay gp nht.

- n tui 35-45 a s cc IT s hng ti vic an phn v tnh mt con ng sau khi ngh vic

ti DN. y l thi im cc k kh khn cho cc

IT chuyn k thut.

b. Nhng hn ch trong l trnh ca cc IT:

- i vi giai on t 22 n 28 tui lng a s ca cc IT s chi tiu khng trong mt thng v

cha c l trnh r rng trong cng vic, hc tp

cng nh trong cuc sng.

- Giai on 28 n 45 tuy c nh hng r rng v mt chuyn mn, ng thi c th nung nu

mt vi tng kinh doanh nhng li c rt nhiu

mt hn ch. V giai on ny khi c mt cng

vic n nh v mt gnh nng gia nh cng vi

t duy IT b hp s rt kh t c nhng bc

t ph trong s nghip.

27

C nhng iu ti thy c qua vic t vn kinh

doanh cho 5,6 IT Manager nhiu DN khc nhau, qua

cc bn t nhn thy c nhng mt hn ch sau:

a s k hoch kinh doanh ca dn IT thng xuyn

nh vo nhng mng sau: cty gii php dch v cho DN,

bn bun thit b linh kin, server, m trng o to IT.

Hn ch y l tng khng mi, qu nhiu cnh

tranh, khng c ngun khch hng c sn, khng c

tng mi m t ph, khng c mt chin lt r rng

trong tng lai v cui cng l thiu t duy lm ch.

Mt DN c n 4,5 ngi ng lm ch, ton l dn k

thut kt ni vi nhau, khng c mt ai c k nng sale

& marketing. Sn phm lm ra cha c tnh c trng v

t ph, c tng nhng d b sao chp copy, thiu

ngun vn lu chuyn

Vy liu cc cng ty m cc IT t tm huyt vo

khi m ra c pht trin c nh mong mun hay khng?

V s tn ti c bao lu? Ti sao IT phi nht quyt i

kinh doanh bn mng IT m khng hng tm nhn rng

hn v vic p dng am m CNTT vo lnh vc kinh

doanh no kh thi hn? l 3 cu hi ln ti trn tr

cho cc IT.

2. D n IT gn lin vi Bussiness, nng tm IT Vit

2.1. Thay i cch nhn i vi cng vic cu li:

2.1.1. Cch nhn IT culi s thay i nu:

Khi c mt s c k thut xy ra cn bn ngi b nh

hng (c th l nhn vin cc phng ban khc hay khch hng

ca cng ty bn) c mt tinh thn khng tt do s ngng tr

trong cng vic. Thng lc ny mt IT ch n v sa li xy

ra mt cch t t v im lng ri m thm bc i cn bn s

khng gii quyt ht nhng vn ca ngi gp s c. Vic

giao tip trong qu trnh sa li l cc k quan trng gii

phng nhng khut tt trong tinh thn ca ngi b s c.

28

Nhiu ngi s t hi bn thn mnh l k thut, kh nng

n ni khng tt th lm sao m giao tip c? Tht ra trong

giao tip c nhng iu n gin cc bn hon ton c th lm

c m khng cn qu nhiu k nng an ni. Sau y l mt

vi gi IT giao tip tt hn:

Hy l ngi lng nghe tuyt vi. Bn hy trau di k

nng lng nghe nhiu hn na, lng nghe mt cch

tch cc rt quan trong v dn IT thng xuyn khng

lng nghe nhiu kh khn ca ngi khc m thng

gii quyt theo cch ca mnh, iu ny v hnh chung

to khong cch gia IT v cc phng ban, khch

hng.

Hy ci nhiu hn: iu m cc bn s thy l

t IT trong qu trnh tip cn khch hng rt t khi

ci. Trong khi ci l phng php n gin nht

trn an ngi gp s c rng yn tm ti l ngi

hiu kh khn ca bn, v ti s gip bn gii quyt

ngay y va to s thn thin tuyt vi gia bn v

ngi . Bn hy c gng ci nhiu hn v lu n

ci phi chn tht nhiu ngi gi v ci nhch

mi c khi s gy tc dng ph, cch hiu qu ci

l trc khi gp ai cc bn hy ngh v nhng

chuyn vui nht m mnh gp qua, iu ny rt l

hiu qu.

Hy ng v pha ngi ang cn tr gip cm nhn

s kh khn ca h. a s con ngi th hng n

ci ti ca mnh, theo mt nghin cu khoa hc th

trong 100.000 t pht ngn ca con ngi t ti

c pht ngn gn 4.000 t l t c lp i lp li

nhiu nht. Khi bn ng v pha h cc bn s cm

nhn c nhng kh khn m ngi ang gp

phi, s c s ng cm nhiu hn v d nhin lm

vic cng nh giao tip s ht mnh hn.

29

Tm li c 3 iu n gin s gip cc bn to thin cm v

t n bc u ca s giao tip tuyt vi qua khc phc

c con mt nhn khng thin cm i vi IT: Lng nghe tch

cc, ci nhiu hn v ng pha ngi i din m cm

nhn suy ngh. Ba iu ny khng h n gin mc d nghe qua

th rt d dng v cc bn vn lm hng ngy. Hy vng tt c

cc IT c n y lun ghi nh v p dng ngay vo cng vic

ca mnh.

2.1.2. Nu l mt IT culi hy l mt IT culi chuyn nghip:

IT l b phn duy nht ngoi sp c th tip xc vi ton

b ti liu cng ty lin quan ti bo mt, d liu thng tin

khch hng c cu, cc mi lm n, quy trnh lm vic, cch

qun l nhn s v chin lt kinh doanh ca cng ty. Ngoi

ra l b phn c th tip xc vi tt c cc phng ban khc

v chuyn g s xy ra nu bn giao tip tt th s c mi

quan tt v mi ngi s chia s kinh nghim ca h khi bn

c mi quan tm n nhng chuyn mn ca h.

iu ny rt tuyt vi nu bn mong mun kin thc ca

mnh vt qua gii hn ca IT, hiu bit ca bn s s bao

gm cc kin thc tng quan ca cc phng ban nh k

ton, th k, marketing, sale. Nhng kin thc bao gm

ti liu ln cch lm vic ca cc b phn khc s gip t rt

nhiu cho bn trong vic ti u cch lm vic, to nn mt

quy trnh chung cho DN bn ang lm vic. V nu bn

mun tr thnh mt ngi ch tht s th xin chc mng bn

ang c mt c hi tuyt vi hiu bit v kin thc tng

quan v hiu bit c tm l cng nh cch lm vic ca

nhn vin ca bn trong tng lai.

2.2. Training IT bn hng:

Ti sao IT cn phi bit bn hng? u phi l chuyn

mn ca chng ta l cu hi thng gp, tr li cu hi

ny mnh xin trch dn mt s sau:

Khch hng chnh l ngi tr lng cho bn khng phi

l sp ca bn.

30

kim mt khch hng bn ch tn 10 usd.

gi mt khch hng bn tn thm 20 usd.

Nhng mt mt khch hng cng ty ca bn tn tht

118 usd.

V nu bn lm cho mt cng ty gii php hoc bn linh

kin, phn mm th khch hng tin tng vo k thut

hn rt nhiu so vi mt nhn vin sales, marketing.

iu ny c bit ng nu bn ang lm mt cng ty

cung cp gii php v bun bn linh vt kin IT. Ti hy vng

nhng iu di y s gip t cho cc bn IT phn no c th

thm k nng bn hng v gi chn khch hng hiu qu.

Vy lm sao tr thnh mt ngi bn hng gii?

2.2.1. u tin l bn phi bit bt u t u v bn nh th no:

Ty vo cty bn lm vic nhng ti khuyn mt im

chung m tt c mi Sale iu phi lm trc khi mun bn

mt ci g : l phi xy dng c lng tin.

u tin vi khch hng bn nn l Bn ca h trc khi

mun bn g cho h. Sau khi tip cn hiu c ngi

bn ca chng ta, tm hiu nhng thng tin v h, v ci m

h ang cn, nhng kh khn m h ang gp phi, c gng

ha hp vi h th s n bc Bn. Mt iu m bn cn

lu l bn nhng th m bn ta cn ch ko bn nhng th

m bn ang c. Sau bc bn ri mi n bc Bn.

i vi ngi bn hng Vit Nam c mt sai lm ko th

tha th l h ko coi khch hng l bn? n thun khch

hng ch l con mi h tip cn v tung mt rng gii

php m h c, ko n nhu cu tht s m khch hng

mong mun.

2.2.2. Hon thin nhng k nng giao tip l cha kha bn

hng thnh cng:

Mt phn k nng giao tip ti trnh by phn trn

cch nhn IT s thay i nu tip xc vi mt khch hng

bn c ba iu : lng nghe, ci v ng v pha khch hng

cm nhn. y ti s cp thm mt s yu t na

gip bn hon thin hn v k nng giao tip:

31

Trong c 5 key vng sau y:

Lch s

Tm s ng cm

S dng tn ca ngi i din

Ch ng trong mi tnh hung v ch ng

gii php

S dng tch cc t " c th lm", trnh ni "ko"

p dng ra sao l ty thin khiu v luyn tp mi ngi

na. Lu trong qu trnh giao tip:

i vi i mt: hy dng n nhn ra c hi

i vi i tai: dng nghe nhng iu tt v iu

xu bit cch s l.

Cui cng i vi ci ming: hy ni nhng iu

cn ni

2.2.3. Thay i cch kinh doanh truyn thng sang kinh doanh thi

nay:

Nu nh trc y cc nhn vin kinh doanh bn hng

thng ch trng :

Th thnh cng trong vic tm kim khch hng xy

dng lng tin v to ra nhiu khch hng trung thnh th cc

bn cn :

32

2.2.4. Bit khch hng ca chng ta l ai v h ang cn g?

i vi mt ngi xa l, lm sao bit h l ai? h

thch g? ang mun g? v ta c th lm g cho h?

Cu tr li u tin l bn cn tm hiu thng tin ca

khch hng trc khi tip cn: SDT, Email, face, cng vic

h ang lm n s cho bn mt ci tng quan v ngi y.

Khi tip cn v bn bc gii php trong qu trnh bn cn

quan st bit h l ai? h thch g v mun g? iu y

tht s l ko d dng ti khuyn cc bn hy tm c cun "

ngn ng c th", qua cun sch bn s c c ngn

ng ca c th ngi i din bit c mt phn h ang

ngh g, n s gip bn ni nhng g nn ni v bit im

dng l khi no.

Vy ti sao c ngn ng c th quan trng? V bn c

th ni di rt d dng nhng ngn ng c th th rt kh

ni di. y ti xin chia s mt cht v thuyt a tr tu

hay cn gi tc l V.A.K bn c th nhn bit ngi i

din mnh ang ngh g, l ngi ra sao?

Con ngi c th chia ra 3 dng nh sau:

Visual ( Th gic )

Auditory ( Thnh gic)

Kinesthetic ( Xc gic)

33

a- Visual :

y l nhm ngi sng v l tr, h thch nhn, thy

s vo nhng thc t, m hnh hay con s. ( a s dn

IT thuc loi ny ^^). Bn cn chng minh c li

ch m bn ang c cho h. ng chm gi nhng g

ko c thc.

Lm sao nhn bit dng ngi ny: a s h iu

ngi thng lng, ni chuyn hay vung tay, ni hi

nhiu v hay rung i ^^.

b- Auditory:

y th li thuc nhm ngi t ni, thch mu sc,

m nhc v kh l vui tnh nu bt ng tn s ^^. Li

khuyn khi trnh by mt gii php d n cho h bn

cn mt slide vui nhn nhiu mu sc hay c m

thanh s hiu qu rt cao hn l nhng con s di c.

Lm sao nhn bit dng ngi ny: Nhng ngi

ny hay ngi na gh, hay chm ti lng nghe d t

pht biu.

c- Kinesthetic:

y l nhng ngi ging hi trm, sng thin v tnh

cm v thch kt bn. Nhng ngi th ny rt thch

hp d d ^^. Nu bn tht s l bn ca h th xin

chc mng bn c hn 70% c hi k hp ng

vi h.

Lm sao nhn bit dng ngi ny: a s h ngi

thch gc tay chn.... d u h cng c tm mt ch

no gc

Bn thy ty vo tng kiu ngi v s thch m ta

nn c cch tip cn ring, s l nhng sai lm ko ng c

khi tip cn nhm ngi visual m bn c chm gi, hoa

he, tm s. i khi mt ngi c th thuc nhiu nhm

khc nhau vd ti thuc nhm mt v 3 t l c th l 60%-

40% lm r hn ti khuyn bn nn tm c thm thuyt

34

a tr tu. C l c n y cc bn c th hnh dung mnh

thuc v nhm no.

trn ch l mt phn nh t n mc tiu mt sale

gii, hy vng s cho cc bn IT c mt cht c s tr

thnh mt ngi sale tht th. V cng xin ni thm l tt c

cc CEO ti quen hoc bit iu l nhng ngi sale rt

gii, nu bn khng gii sale ti khng ngh bn c th tr

thnh mt CEO tht s.

2.3. p dng nhng gii php CNTT min ph hoc c ph hiu qu

nhm nng cao cht lng dch v hiu sut lm vic ca IT v

cc phng ban khc:

Trc tin ta quay li cu hi ca ch CEO v vn ti

sao ti cn nng lng cho cc anh khi m cng vic quanh

nm vn chng ? Chng ta s xut cc gii php IT

nh o ha, sharepoint, webserver hay mail server tng

vic lm v c ch hn cho cty? iu l khng ng v

cc k nguy him v bn xut v c hon thnh gii php

th trong con mt cc CEO IT vn l b phn tiu tn

kinh ph m khng h sinh ra li nhun. Vy phi lm nh

th no? Sau y l tm nhn ca ti trong vn ny:

Ln k hoch tng qut tm cc vng mt trong DN v ci

tin:

a. i vi h thng h tng CNTT hin ti:

Th nht bn hy ln mt k hoch thm d tng

qut, kho st li tt c nhng kt ni, server, dch v ca

cng ty. Tm ra nhng tn ng cn gii quyt v ln k

hoch tinh chnh cc vn .

Th hai l ln k hoch tm kim cc gii php thay

th hiu qu hn m vn khng lm nh hng n hiu

sut lm vic ca h thng. Vd thay webserver chy Win

bng server Linux, thay th h thng Mailserver ca nh

cung cp dch v bng Mail outlook min ph, cng ty

bn chy qu nhiu Server vi nhiu dch v hy ngh

n gii php o hahay vic n gin nh thay cc

dy cp lng u ty vo iu kin v tng c s h tng

35

h thng ca cng ty bn m bn hy ln mt k hoch

hp l.

Th ba l khi lm bt k mt thay i no cng nn

c mt k hoch d phng m bo nhng thay i

khng kh thi vn c th quay li h thng c. V iu

bn cn l nn ln mt d n cng c th cng tt, trnh

by nhng li ch t c h thng mi cho sp.

b. i vi cc phng ban v khch hng:

i vi cc nhn vin trong cng ty v khch hng

ca cng ty iu nn lm nh ti ni cc phn trn

tip xc vi h trong cng vic, tm ra nhng kh khn

ca h i vi vic s dng h tng mng CNTT cng

nh dch v ca cng ty bn vi khch hng.

Ti n c nh khi i kho st rt nhiu cng ty vi

cc phng ban c mt im chung l h sp xp file trn

my tnh rt ty tin, mn hnh desktop c th gm c

3,40 file word, excel. C mt ln ti nh th k ly mt

file hp ng ca mt cng ty, c th k ly file ra in

nhng c khng h cng mt ni dung tiu nhng

C c 2 file, D c mt file trong file D mi l

file cui cng c y hon thnh, trong khi c y em file

C i in. Kt qu th cc bn cng on ra sp khin

trch v s tc trch ny nhiu th no. Vy li l ca

c y? Vng chc ri nhiu ngi s tr li nh th

nhng c nhn ti thy b phn IT l ti cng c trch

nhim rt ln khi khng training cch s dng my tnh

hiu qu hn cho cc b phn khng rnh cch s dng

th no cho hiu qu.

V ch cn mt vng trong cng bn c th bn

cng s thy nh ti. Nhn vin k ton, marketing, sale,

nhn s, th k, gim c cch lm vic trn my hon

ton km hiu qu ch yu thao tc trn word, excel, lm

vic thiu quy trnh, thiu cch lm vic theo quy trnh c

th ny sinh nhiu kh khn trong qu trnh lm. K ton

thng khng c phn mm k ton ring, qun l kho

36

cng vy, sale & marketing lu tr thng tin khch hng

hon ton bng tay, nhn s khng th qun l ht h s

nhn vin ca cng ty v cc i tng tuyn dng

Rt nhiu khuyt im v bn vi t cch l mt IT

ca cng ty c th y khng l trch nhim ca bn,

nhng vi kin thc mt IT rt rnh v phn mm v gii

php ti cam oan ch cn b ra mt thi gian l cc bn

s khc phc c hon ton nhng vn nu trn.

n c nh bn c th xy dng mt quy trnh lm

vic hiu qu cho cc phng ban, training v xy dng

cch s dng lu file hiu qu hn, dng cc phn mm

min ph hoc thu ph nhng cho hiu sut lm vic cao

hn vi cc phng ban nh: phn mm qun l kho, phn

mm nhn s HRM, phn mm qun tr quan h khch

hng CRM, cc file excel qun l kho, nhn s, cng

vic, phn mm lm vic nhm teamlab, v ti ngh

cc bn nn tm hiu phn mm qun tr tp trung ng

dng h thng m my Amis ca Misa.

c. K hoch Training:

Cc bn c tng ngh qua, vic ti u hot ng ca

cc phng ban khc s lm tng hiu sut lm vic v kt

qu cui cng l tng doanh thu cho DN bn ang lm

vic khng? V iu g s n khi bn lm c iu y?

Khi bn mang li ch thit thc cho nhn vin trong

cng ty h s nhn bn vi con mt thn thin v bit n.

i vi sp bn khng ch dng li mt nhn vin IT

ch bit k thut na, m cn l ngi quan tm n cc

vn ca cng ty ti u hot ng ca cng ty, bit

cch gi chn nhng khch hng trung thnh th liu h

c coi trng bn hn hay khng? C tng lng hay

khng? Cu tr li l cn ty thuc vo cng ty, DN

hnh thc lm vic nh th no nhng ti tin rng 80% IT

s c coi trng hn khi lm c tt c nhng iu

trn.

37

Tuy nhin khi xy dng gii php, a ra nhng cng

c khng phi l bn xy dng ln khng v cc nhn

vin phng ban khc t tm hiu. Bn phi ln k hoch

c th training cho h cch s dng. Hy ln mt k

hoch chi tit thi gian thng tin train li ch sau qu

trnh training v trnh by ngay cho sp nh.

c n y ti mong bn dng li ly giy ra ghi ra

nhng kh khn m DN bn ang mc phi v ln k

hoch khc phc i no.

2.4. To nhng sn phm mang du n IT

2.5. Tch cc chm sc khch hng v marketing cho DN

2.6. Training CEO v tm quan trng ca IT trong mt DN

D bn l ai bn cng c th

38

IV- Tng kt

Cn nhng phn na ti mun hon thnh nhng thi gian v cng vic cha

cho php v d nh ca ti l m mt lp training v t duy v nng tm IT

Vit. Nhng ti mun gi d n khng hon chnh ny n tt c cc IT l SV,

IT chuyn nghip v khng chuyn nghip mong nhn phn hi t cc bn.

S c nhiu kin ng v khng ng , nhng gp su sc hn l ng

lc qu bu ti vit d n ny hon chnh hn na, n c th l mt ci g

cho cc IT mt nh hng, mt hng i trong cng vic m mnh am m

ny.

Li cui cng l ti mong cc bn c hn 37 trang d n ny s khng thy

phin lng v mt thi gian c, hy vng n gip ch cho cc bn, gip ch cho

IT Vit vn ln ng ci tm m n phi t.

Mi gp gip d n ny hon thin hn xin gi v email:

tnmgiang@yahoo.com or facebook: tnmgiang@yahoo.com

V- Cc ngun t liu

Cm n cc tc gi ti y cho ti nhiu tng v ngun t liu hon thnh

d n:

Din n: ITLAB, NHATNGHE, VNPRO v cc thnh vin trong .

Trang web: quantrimang.com, facebook : Itlactien

Ngun t liu: y ban nhn dn TPHCM s thng tin v truyn thng, cng

vin phn mm quan trung.

Cc cng ty : NIIT, Vinagrico, Viettienco, betraining cc gim c v nhn

vin dnh thi gian phng vn.