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Ho Chi Minh City University

Of TechnologyAcademic years: 2014-201

!"#$ect: %nglish for hos&itality

TO'(C: Com&arision #et)een * starand star hotel in +iet ,amAdvisor: Truong Thi Mai Hanh

Students: Duong Thi Thuy Hang

Class:12DTA07

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COM'A(!(O, .%T/%%, * !TA A,

!TA HOT% (, +(%T ,AM A (ntrod"ctionAlong with the developent o! the world e"onoy# $ietna%s e"onoy has also &een the growthstep# a signi!i"ant developent in re"ent years' Developed e"onoies plus the su""ess!ul

appli"ation o! s"ienti!i" and te"hnologi"al progress in the world# helped in"rease la&or

produ"tivity# in"reased in"oe# aterial li!e o! the people is ore and ore iproved# litera"ylevels are iproved' The nu&er o! tourists to $ietna hasin"reased rapidly that in"reasing

nu&er o! restaurants and hotels' Spe"ially hotels are near the tourist attra"tion' (here also

appeared the situation touris &usiness'when people%s lives are sta&le# they will ai to satis!y the higher deand and deand !or travel

is a ne"essity' they%ll !ind hotels suita&le !or itsel! needs' )ro there they will a*e a

"oparison &etween the +#, or 5 star hotel to a*e de"isions ore a!!orda&le' So today the hotelust give dire"tions and easures to attra"t tourists and ensure their position in the ar*et and

ethods o! the &usiness is iprove servi"es and provide the *ind o! good !a"ilities !or our"ustoers

Derived !ro it# y reports will present topi"s: "oparision &etween + star and !ive star hotel in$iet -a' .n the ipleentation pro"ess# the inevita&le ista*es# . hope to re"eive !eed&a"* and

evaluate y tea"her' than* y tea"her so u"h'

A Content 2' De!initionHotel is pla"e to stay when you go to travel or &usiness# s"ale !ro 10 &edroos and ore# toensure the /uality o! !a"ilities# e/uipent and servi"es ne"essary to serve "ustoer''

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+ star hotel is ust a siple hotel# providing a &rea* roo with a &ed and a &athroo' The hotel

provide soe !a"ilities# or other spe"ial servi"es' However# these hotels are o!ten lo"ated in areas

"onvenient transportation' .t have iniu o! 50 roos'

5 star hotel is the ost uurious hotel and very "entrally lo"ated' great servi"e and "o!ort' .n

general This hotel is the art o! ar"hite"ture# uni/ue design and luurious interior '' The &edroois "haring and elegant# luury linens# private 3a"u44i tu at least 2+ ups"ale restaurant' .t have

a iniu o! 100 roos'

1 !imilarity+ star and 5 star hotel are :

6ro!it purposes .s teporary a""oodation

6rovide *ind o! servi"es and !a"ilities !or "ustoers to eet the needs o! eat# sleep and go &a"*

* ifferent #et)een * star and star hotel+'1 )a"ilities in + star and 5 star hotel

A 3acilities in three star hotel

there are soe !a"ilities in three star hotel: Air"onditioning e!rigerator

Dan"ing hall

you are a tourist or a &usiness trip# every night you will need a per!e"t spa"e to rela withdan"ing "o&ined with tuna&le usi"' guest 3ust "oe with a +star hotel# they "an enoy a

per!e"t night

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6ar*ing

)ree par*ing in the hotel will a*e guests !eel happy and relieved to enoy relaing oents'-ow ost three star hotels have par*ing in underground to serve guests'

8 T$ in &edroo9uests "an wat"h T$ !or !ree in the roo when they !eel tired# stress a!ter a hard day

8 Telephone in &edroos

9uests "an use phone in roo when they have needs

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At 5star hotel# who li*es to play tennis or gol! "an use the hotel%s tennis or gol! "ourt' 9uests "an

register with the re"eptionist to sele"t a suita&le tie or loo*ing !or partners to parti"ipate'

or"hestra

sall edi"al roo

.! you have health pro&les# the 5star hotel with sall edi"al roos and nurses will "he"*"lient%s health status iediately'

stea roo# assage roo

Stea and assage roos are e/uipped with odern !a"ilities' Stea helps *ill &a"teria on thes*in# respiratory help you have a healthy &ody' Moreover the sauna also helps e"rete waste

produ"ts under the s*in# enhan"e s*in &rightness# s*in ore sooth

)itness "lu&)a"ilities are !ully e/uipped with odern !a"ilities !or the guests want to have a healthy &ody

and energeti"' )a"ilities are e/uipped with weight training a"hines that "an easure heart rate

and pulse# treadills# !itness &i"y"les# &ody trainer and strength a"hines' .n addition# you "an

also ust open the T$ "hannels your !avorite international to wat"h while eer"ise

Movie theater Con!eren"e roos

Con!eren"e roos arranged in a variety o! styles su"h as: type o! "lassroo#

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+' !ervices in * star and star hotel

A'Servi"e in three star hotelthere are soe servi"e in three star hotel:

8 servi"es to *eep oney and value ites

8 souvenir shopSouvenir shop o!!ers guests an attra"tive and suita&le produ"ts as gi!ts or souvenirs'

8 !light and train ti"*et servi"es

8 tai servi"es.! guests need to "all a tai# you only have to "onta"t the sta!! or the re"eptionist in the hotel

8 soes Servi"es: sale o! staps# send letter# !a# typing# photo"opy#ta*e photograph

8 laundry servi"es

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(hen you have laundry needs# you ay "onta"t the sta!! roo or "all dire"tly to re"eptionist #

you will get spe"i!i" instru"tions' (ithin 2, hours the "lo"* you will have "lean "lothes and was

!lat !or you to &e a&le to wor* or play'

8 Health servi"es

Health servi"es is a very spe"ial servi"es' .n essen"e# health servi"es in"luding a"tivitiesper!ored &y edi"al sta!!s# su"h as edi"al "are serves patients and !ailies

;ig hotel with sta!! in the health se"tor are e/uipped with enough *nowledge to &e a&le to assess

the te"hni"al /uality o! edi"al servi"es' 9uests will &e in intensive "are and edi"al treatentas re/uired# guests will also &e "onsulted health &y edi"al pro!essionals in leading hospitals

$ietna'

8 Curren"y "hangingwith onsite "urren"y e"hange# the hotel provides "onvenient and se"urity !or e"hanging

!oreign "urren"ies to lo"al viet na dong' a""epted are

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united state dollar# &ritish &ound# "anadian dollar# australian dollar #singgapore dollar# euro# swiss

!ran" and thai &aht'

** servi"e in 5 star hotel

.n !ive star hotel has all servi"es in three star hotel &ut it will ore odern than three star hoteland there are other servi"es su"h as:

Con!eren"e roos with "on!eren"e e/uipent and "atering e/uipent translaion

8 Car ental =sel!drive>.! you have a li"ense#you do not iss the opportunity to own a vehi"le traveling !ashion: alone

owning a odern "ar# a new li!e# li*e using your own "ar ' )eel a&solute !reedo &y eans o!

hand "ontrols' (ith very reasona&le pri"es# with any "ar seats 57 stylish# easy "hoi"e you ta*e

a "ar# a !avorite "ar "olor' 8 ;eauty servi"es

;eauty servi"es is seen as a part o! the lives o! woen' (oen today are very interested in

outer &eauty'

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8 ?ids play "enter

Ta*e your tie at the restaurent and &ar and let your *ids have !un in a sa!e and se"uredenviroent o! the indoor *ids play "enter with all their drea toys' @nly *ids under si years

old' ?ids ust &e a""opanied &y an adult at all ties

8 shoe shine servi"e# shoe repairs servi"e 8 translation servi"e

6roviding translation servi"es and pro!essional interpretation servi"es !or &usinesses and

individuals with /uality guaranteed# with !ast speed and ensure optiu "ost'

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8 roo hair "uts !or en and woen

8 get ti"*ets !or usi" 8 &rea*!ast &u!!et

ou "an !reely sele"t !oods &ased on their own interests# the hotel sta!! will &e to serve on

re/uest' Hotels o!!er a wide range o! &everages su"h as !ruit ui"e# water# "o!!ee and spe"ialtyteas'

8 uggage servi"esAt 5star hotel# guests will &e dedi"ated servi"e# luggages will &e &rought up to the roo the

ost "are!ully &y sta!!s# se"ure their luggages

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8 spa

The top hotel is always a signi!i"ant investent !or spa' eaving the dusty noisy# you step into a!airy spa pla"e to rela &oth &ody and soul' Spa is world pea"e# priva"y# spa"e and "olor o! every

little detail present here erges with the s"ents and usi"# giving you a&solute relaation' Ties

o! rest are essential to the &ody renewa&le energy sour"es# pushing away the ris* o! stress'

A Concl"sionTouris ar*et# hotels in $ietna is on tra"* to grow# a""ounting !or an iportant position in

the e"onoy' A""ording to statisti"s !ro the 9eneral Departent o! Touris# in ust the !irst

onths o! 201,# $ietna%s touris "ontinued high growth with ,'2B illion internationalvisitors# up 21# doesti" tourists rea"hed 2+ , illion# an in"rease o! 7# the total revenue

!ro the tourists rea"hed 125 trillion# up 22 "opared to the sae period last year' The

developent o! the hotel industries lead to the developent o! other se"tors in $ietna' .ntoday%s e"onoy# every &usiness pro&les is to attra"t# enti"e "ustoers to "oe to you'

;usiness travel industry in general and the hotel industry in parti"ular# the pro&le

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attra"ts guests that are a pro&le the !irst iportan"e' To operate the &usiness e!!e"tively

re/uires ea"h hotel to study its &usiness environent to give &usiness solutions the ost

e!!e"tively' Here is the *ey to vi"tory in the !ier"ely "opetitive ar*et# in order to attra"t"ustoers' Today# when going to travel# guests o!ten re!er to pri"e and "opare the servi"es and

!a"ilities o! ea"h hotel to a*e plans !or the trips' there!ore# every &usiness should iprove good

!a"ilities to attra"t guests and the highest pro!ita&le'

A eferenceshttp:ni**osaigonho"hiinh'hotelrn'"oinde'htEl&lFggl

http:www'os"vn'"o4onetop10*ha"hsandatnhatvietna2BB21

http:www'os"vn'"o4onetop10*ha"hsandatnhatvietna2BB21http:www'lanrung'"o'vnvi

http:www'epedia'"o'vn-haTrang?ha"hSanGvasonAnaMandara-ha

Trang'hBB017'Thongtin*ha"hsanE"h*inF102)112)201,I"h*outF1+2)112)201,http:www'epedia'"o'vn-haTrang?ha"hSan;est(estern6reierHavana-ha

Trang'h117B7'Thongtin*ha"hsanE"h*inF102)112)201,I"h*outF1+2)112)201,

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