MY CUSTOMER’S FEEDBACK PORTFOLIO --- Original Message --- From: 刘耿廷 <> Received: 05/02/13 19:29:12 o'clock GMT To: STA Travel - Customer Services <> Subject: RE: Flight Query- Other Hello Mireia, I have recieved the Booking confirmation and Travel itinerary. The documents show my surname and first name are correct on the tickets. Just want to thank you again. You do help customers and help me a lot. Thank you for your work and your help. When I get the refund, I will send an e-mail to tell you. Thank you very much. Kind Regards, Gengting Liu ------------------------------------------------------------------------------------------------------------------------ 24th August: Customer praise is coming from around the world! Well done Mireia! A client has written to thank you for your help. This is what they had to say… We are very grateful to all the attention you have gievn us. We had serious doubts about our trip, and I appreciate your assistance. We will contact you for our future holidays. Regards. Well done Mireia! 28th August: Huge thanks go to Mireia once again for another client, who has been that happy with the service, that she has invited Mireia over to Tenerife as a thank you! This is what they had to say… Dearest Mireia: The change has now turned out much better for me, I owe you one, thank you for everything and for the trouble I’ve caused. When you come to Tenerife, you are always welcome here. We can give you a room to stay along with a kiss and many thanks! Thanks for everything .. I’ll let you know how I get on lol. Take care. I am very grateful for everything, and the way you have treated me. This is excellent work Mireia, well done! 6th July: Well done Mireia, here is some fantastic feedback from one of our Spanish customers. Here is what they had to say… I thank you for all your help to change my reservation and I am very glad that you have handled my booking. many thanks! This is great feedback Mireia, good job!

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MY CUSTOMER’S FEEDBACK PORTFOLIO

--- Original Message ---From: 刘耿廷 <>Received: 05/02/13 19:29:12 o'clock GMTTo: STA Travel - Customer Services <>Subject: RE: Flight Query- OtherHello Mireia,

I have recieved the Booking confirmation and Travel itinerary. The documents show my surname and first name are correct on the tickets.

Just want to thank you again. You do help customers and help me a lot. Thank you for your work and your help. When I get the refund, I will send an e-mail to tell you. Thank you very much.

Kind Regards,Gengting Liu------------------------------------------------------------------------------------------------------------------------ 24th August: Customer praise is coming from around the world! Well done Mireia! A client has written to thank you for your help. This is what they had to say…We are very grateful to all the attention you have gievn us. We had serious doubts about our trip, and I appreciate your assistance. We will contact you for our future holidays. Regards.Well done Mireia!

28th August: Huge thanks go to Mireia once again for another client, who has been that happy with the service, that she has invited Mireia over to Tenerife as a thank you! This is what they had to say…Dearest Mireia: The change has now turned out much better for me, I owe you one, thank you for everything and for the trouble I’ve caused. When you come to Tenerife, you are always welcome here. We can give you a room to stay along with a kiss and many thanks! Thanks for everything .. I’ll let you know how I get on lol. Take care. I am very grateful for everything, and the way you have treated me.This is excellent work Mireia, well done!

6th July: Well done Mireia, here is some fantastic feedback from one of our Spanish customers. Here is what they had to say…I thank you for all your help to change my reservation and I am very glad that you have handled my booking. many thanks!This is great feedback Mireia, good job!

23rd May at 15:53 Mireia1. Hi Mireia, Thank you for your kind help. Please note we wish to Cancel the holiday for Kealey Potter and Sean Gardiner so please proceed to do this. Kealey is waiting her GP letter to confirm her pregnancy due dates, her date the pregnancy was confirmed and how far gone she will be. I hope this will be ready to collect this week so I will fax it to you asap. Kealey and Sean wish to book another holiday with yourselves asap so please contact us again once this cancellation has gone through so hopefully they can avoid another admin charge of £30pp. I look forward to hearing from you soon. Many Thanks. Donna Potter Please can you show your manager this Job as I wish to let them know that you have been a fantastic help to us.