:
: : 31/2014
, 2015.
..............................................................................................................................................31.
.......................................................................................................................41.1
..................................................................................................41.2
..................................................................................................51.3
.........................................................................................51.4
9001..........................................................61.5
....................................................71.6
.............................................................72.
.........93.
...............................................................................................104.
...................................................................................................16....................................................................................................................................18
. " ". . . . , , . , 19., . , 1890. . . , . 20. , . , 1987. . ,
. .
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, . .
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quality), (QoM - quality of men).
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Jurana .
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1. (: http://sl.wikipedia.org/wiki/William_Edwards_Deming)
, . , , . , . . , , . , . , , . 1950. 21 . . 1950. 400 , , , . ,
. 1993. , . , 1951. . " /", . , , " , ". , / . . , () . . . , . , ,
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, , . - .5. . . , . , , .6. . . , , .7. . , . , , . , . . , , .8. .
, , . , , .9. . . , . " ", . .10. , . . , - . , . , , , , . , , .
.11. . . . , . . . , . , . , . Shewhart- . . . . - . , , . . /, , .
. 12. . . , , , .13. . , .14. . . 14 , . . . " ", . , , : , , , . .
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4.
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[1] : , , 2014, [2]
https://sh.wikipedia.org/wiki/Glavna_stranica_/__[3]
http://www.eurostandard.rs/iso-9001-sistem-menadzmenta-kvalitetom/[4]
http://www.greatthoughtstreasury.com/author/w-edwards-deming-fully-william-edwards-deming[5]
http://www.skymark.com/resources/leaders/juran.asp
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