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Ebraheem Hassan Abdul Aal
Contact
50 El Torody St. El Gomrok, Alexandria, Egypt E-mail: [email protected]
Phone: 00201226121620
Objective
I have Eight years in the Hospitality industry; however my desire to succeed and high work ethic should stand me in
good stead on any Hotel. I care about professionalism and I’m able to work unsupervised, but I 'm first and foremost a
team player. Therefore I have the ability to follow instructions and get on with, any employer will find me; well
presented; responsible; organized; competent; multi lingual; reliable coupled with a no fear of hard work attitude. My
goal is to excel my capabilities and intellectual skills being a part of a competitive and challenging environment, this
brings out the best in me leading towards the higher echelon of the profession.
Work experience
* Aifu Resort May 2014— Present
Front Office Manager.
Person in an office environment and accountable for maintaining a professional work environment, staff supervision and administrative support. They shoulder a variety of responsibilities, often at the discretion of the company owner. These tasks can vary from managing accounting functions to allocating work assignments to approving the purchasing of office supplies. The job specifics of a front office manager largely depend on the company's needs.
Front office managers use a number of skills to successfully perform their duties. Two of these skills are a thorough knowledge of the company and an understanding of its products. Another crucial skill is an awareness of the roles of other office employees. This knowledge of the products, company structure and employee duties allows the office manager to effectively assign job responsibilities and allocate company resources while maintaining an efficient working environment.
Companies often expect front office managers to oversee a variety of projects. To meet each project's deadline, the manager may need to overcome delays and hurdles. These projects may also require the manager to document each
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project's progress. To accomplish these goals, a front office manager needs exceptional oral and written communication skills. Multitasking abilities are also helpful.
Other important functions of a front office manager include:
Supervisor support Office harmony Crisis handling Office morale Troubleshooting Customer service
*Aifu Resort November 2012 — May 2014
Night Manager.
Deliver excellent customer service and maintain a high standard of customer management, at all times Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety Ensure that our hotel are operated safely, at all times Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing
with all telephone enquiries Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on
request Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the
emergency services; be accountable for guests’ safety and comfort Complete security checks at hourly intervals throughout the night Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the
shift Undertake additional administration duties, as requested by either the hotel manager or the pub manager Adhere to company policy for reporting accidents and incidents Maintain personal knowledge by completing in-house training, attending courses and completing workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office
*Club med Sinai Bay Taba Heights November 2011 — November 2012 Food & Beverage Coordinator The food and beverage coordinator takes on the administrative responsibilities of the kitchen and bar in a large restaurant, hotel, corporate venue, etc. The food and beverage coordinator is in charge of creating and approving food and drink menus, ordering, taking inventory of stock, maintaining records of purchase and sales and assisting in event planning. Depending on the exact position, you might also need to have some knowledge of food preparation. The food and beverage coordinator usually works directly under the food and beverage director, though depending on the size of the organization, the responsibilities might be handled under one title. *San Giovanni Hotel June 2011 — November 2011 Front Office Manager
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Supervises reservations and the allocation of bedrooms with the Executive Housekeeper Monitors the customer accounts and till accounts Applies and ensures the application of the sales strategy to maximize occupancy and average room price Co-ordinates the reception team, organizing its work and schedules monitor the quality of welcome extended to guests recruit, train and motivate the members of the his or her team ensure that all hotel standards and procedures are applied manage daily billing and payments Use of Windows ability to train and motivate a team ability to be available to work nights, weekends or public holidays Sales ability Hospitality Adaptability: coping with the diversity of customers and their needs Self-sufficiency Self-control: handling complaints Good relationship skills Team leadership Good memory: remembering guests Taking the initiative Discretion
*San Giovanni Hotel January 2010 — November 2011 Assistant Front Office Manager
Responsible for assisting the Front Office Manager. Assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards.
Monitors the Front Office employees to make sure all guests receive prompt and personal recognition. Care of the front desk operation including guest registration, room assignment and check-out procedures.
Furthermore an Assistant Front Office Manager assists the Front Office Manager in employee related matters such as evaluations and consulting.
*San Giovanni Hotel January 2009 — January 2010 Night Manager
Manage and monitor activities of all employees in the Front Office department making sure they Adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel Policies and
procedures, coaching, training and correcting where needed. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints,
problem solving, disturbances, special requests and any other issues that may arise.= Manage the night shift in the department ensuring all employees perform the tasks assigned to them and
coordinate Front Office activities with other departments. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat
guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
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Must be able to do scheduling, payroll and other paperwork Must actively participate in the decision making process on guest relocation for nights when over capacity,
execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Work closely with the Housekeeping Department to improve guest services and foster cross Departmental communication.
Be aware and able to enforce all fire Life safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
*San Giovanni Hotel March 2007 — January 2009 Receptionist
Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hotel pricing, to provide information to guests, on request,
while maximizing bedroom sales opportunities Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the
emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office.
Qualifications
Hotel Systems • Fidelio S8 • Comsys • PCG Hotel Special •Material Control • Micros System Languages Skills • Arabic – Mother tongue • English – Fluent (Reading, Writing, Speaking) • French – Fair (Reading, Writing, Speaking)
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Trainings and Certificates - Course in Handling Complaint from (Egyptian Hotel Association).
- Course in Hospitality Department Trainer from (Egyptian Hotel Association In collaboration with American Hotel & Lodging Educational Institute).
- Course in Food & Beverages Service from (Egyptian Hotel Association In collaboration with German hotel school – El Goanna).
- Course in Modern Management Trends from (Egyptian Hotel Association).
- Course in Strategic Management from (Egyptian Hotel Association).
Education
Faculty of Education – History Sep 2001 — Sep 2006
Alexandria University
Interests
• Traveling, Reading, Listening & playing music.
References
In order to activate my file in yours database and to better serve my career path (objectives) I’m Looking Forward to providing yours with my MOST RECENT work / professional references:
1- Supervisor Name: Mr. Khamis Mousa Title: General Manager (at San Giovanni Hotel) (Three Stars) Phone: 002035467773 Fax: 002035464408 E-mail: [email protected] 2- Supervisor Name: Dr. Yogen Omar Title: Village Training Coordinator (at Club Med Sinai Bay –Four & Five Tridents) Mobile: 00201273940492 E-mail: [email protected]
- Course in Communication Skills from (Egyptian Hotel Association).
- Course in Modern Destinations for Develop Leadership Skills from (Egyptian Hotel Association).
- Course in Development Of Front Office Skills from (Egyptian Hotel Association In collaboration with American Hotel & Lodging Educational Institute).
3- Supervisor Name: Mr. Magdy Oraby Title: General Manager. (at Aifu Resort – Three Stars) Phone: 002-01002958900 >> 002-03-5800205 Fax: 002-03-5800211 E-mail: [email protected]
