Getting Smart with Installations in Great Britain David Ross Scott Industry Relationship Manager 4th November 2014

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ScottishPower – part of the Iberdrola family

United States: § 600k Electricity Meters § Long Range Radio (LRR)

Latin America: • Limited Volume of Industrial and Commercial Smart Meters

Spain: • c.2M Electricity Meters

•  PRIME Power Line Carrier Technology

Great Britain: • 35k Trial • Electricity, Gas Meters and In Home Displays

• LRR and GPRS

Latin America: • Limited Volume of Industrial and Commercial Smart Meters

Global smart metering experience

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Getting Smart with Installations in GB

Areas I’ll cover today ………..

Ø  What makes Great Britain different

Ø  Today’s Metering v Tomorrow’s World

Ø  The challenge:

Ø  What we need to achieve

Ø  How we plan to achieve it

Ø  Next steps

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What makes GB different?

Key differences at a European and Global Level: ü  Supplier Led Roll

Out ü  Offer of an In Home

Display (IHD) mandated

ü  Gas & Electricity Meters

ü  100% “All Reasonable Steps” obligation

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The Changing Face of Metering Installations

97% Access Rates Straightforward job Little customer involvement

98% Satisfaction

Today ………..

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The Changing Face of Metering Installations

Smart ………..

Ø  More complex installation Ø  Energy efficiency advice Ø  Increased Customer Interaction

Ø  Curiosity Ø  Resistance

Installation time greatly increased

Tomorrow we have to at least match today’s performance and ideally better it ……

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Sizing the Opportunity - GB and ScottishPower

- 53 million meters – GB - 6M (c.10%) - ScottishPower

> 10M installer days - GB > 1M - ScottishPower

“Do it once and do it right”

- 30 million homes – GB - 4M - ScottishPower

£12bn – GB costs £1bn – ScottishPower costs

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Getting the Right People to Install

Portrait of a Smart Installer ………..

ü  Technically Competent – National Skills Academy for Power (NSAP) accredited

ü  Customer Friendly – Smart Metering Installation Code of Practice (SMICOP) trained

ü  Efficient ….on the job tools:

•  Smart Metering Video

•  Information on the Web

•  Hotline phone numbers

ScottishPower need 2.5k installers at peak.

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Understanding the Landscape

Site surveys:

Ø  Understand the issues

Ø  Survey significant volumes

Ø  Helps determine: Ø  Customer Messaging Ø  Complex installations Ø  Alternative Technology

Requirements

Ø  Build results into deployment model

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Property Types

Terrace

Semi-Detached

Low-Rise (5 Floors or less)

High-Rise (>5 Floors)

Bungalow

Detached Tenement

HAN issues

DNO intervention

HAN

RF interference

Physical issues

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Inside the property …..

Meters concealed or boxed in causing both installation and communication issues

Meter >2m off the ground

Metal clad cut out

Fused neutral DNO help required

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Deployment Planning Approach

v  Understand Wide Area Network (WAN) coverage

v  Overlay our customers

v  Identify property type

v  Apply lessons from pre installation site surveys

v  Determine optimal customer messaging and deployment scheduling

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Our next moves in the challenge

v Continue working with DCC, Government, Regulator and Consumer Groups

v Alternative HAN Development

v SMETS2 Meter Development

v KEEPING COSTS UNDER TIGHT CONTROL

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Thank you for listening