Growing with Hong Kong 與香港同步成長

總辦事處 Head Office香港九龍紅磡都會道10號國際都會大廈19樓19/F, The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong Kong

客戶服務中心 Customer Service Center香港九龍紅磡都會道10號國際都會大廈18樓18/F, The Metropolis Tower, 10 Metropolis Drive, Hunghom,Kowloon, Hong Kong

產品陳列室Canon Digital Magic Plaza (Showroom)香港九龍紅磡都會道6號國際都會廣場829-831室Rm.829-831, The Metropolis Mall, 6 Metropolis Drive, Hunghom,Kowloon, Hong Kong

查詢熱線Hotline: 2170 2888 網址Website: www.canon.com.hk

佳能香港有限公司 Canon Hongkong Co. Ltd.

董事長的話

企業理念 - 共生

佳能集團遍佈全球

佳能主要產品系列

佳能的香港業務

佳能香港的全面服務

開創數碼影像新紀元

辦公室系統方案

辦公室影像產品系列

影像資訊及打印新科技

影像及資訊消費產品系列

佳能的售後服務

Message from President & CEO

Corporate Philosophy: Kyosei

Canon in Global

Canon's Major Product Range

Canon in Hong Kong

Canon Hongkong Services

At the Forefront of Digital Imaging Era

Office System Solution

Office Imaging Product Series

Digital Imaging and Printing Technology

Consumer Imaging & Information Product Series

After-sales Services

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目錄 Contents

董事長 President & CEO 小西謙作 Kensaku Konishi

董事長的話

對佳能香港以至全港市民來說，2003年都是充滿挑

戰的一年。然而，佳能香港在期內的本地銷售額仍

然能突破10億港元大關，較2002年銳增50%。佳能

有此成績，全賴我們與全港市民衷誠合作、同舟共

濟，例如推出「香港加油」等活動與港人共渡難關

。我想藉此機會多謝所有鼎力支持佳能的客戶。我

們的成就，見證了我們卓越的營銷和服務實力。

佳能對本身的科技實力與研發投資引以自豪。在過

去20年，我們一直都是在美國擁有最多註冊專利權

的三大企業之一。在今天的數碼世界，科技改革步

伐急速，只有高科技公司方能即時為用家提供最先

進的產品。佳能是唯一同時擁有影像記錄、拍攝和

打印等原創技術的企業。我們擁有應用於相機和攝

錄機的影像記錄科技、用於噴墨機、雷射打印機和

多功能影印機的影像打印技術，以及儲存、編輯和

發放資訊的軟件等。

為了幫助消費者善用數碼產品，技術支援及客戶服

務的重要性正日益提高。我們已於全球各地建立銷

售及服務網絡，並盡最大努力顧及每位客戶的需

要，涵蓋銷售點以至售後服務等範疇。佳能香港更

於去年榮獲ISO 9001：2000品質證書，見證我們重

視高水平的服務標準。

為迎合客戶的需求，我們會在2004年於本港市場推

出超過100種新產品，並繼續支持香港市民，貫徹佳

能的「共生」理念，共同締造符合全人類福祉的美

好生活。

Message from President & CEOThe year of 2003 was a challenging year for both Canon Hongkong

and Hong Kong society. However, Canon Hongkong managed to

achieve domestic sales of over one billion HK dollars, a 50% increase

compared with 2002. This is attributable to our great effort in

working together with the community. We helped people of Hong

Kong to weather the economic difficulty by launching "Hong

Kong Ka Yau" Campaign. Taking this opportunity, I would like to

thank our customers for being so supportive to Canon. Our

success bears testimony to our excellent sales, marketing and

service capability.

Canon is proud of its technology and investments in R&D. The

corporation has been one of the top three companies for patent

registration in the United States in the last two decades. The pace

of the technology revolution is moving fast. Nowadays in the

digitalized world, only those companies with high technology can

deliver the latest advanced products to their end-users in time.

Canon is the only company that has the original technology

covering the recording, capturing and printing of images. We have

image recording technology applied to cameras and video

camcorders, and also image printing technology that extends to

inkjet printers, laser printers, multi-function copiers and software

technology that can archive, edit and deliver information.

To fully utilize digital products, technical support and customer

services are becoming more important to customers. We have

developed a global sales and service network and have tried our

best to take care of our customers, not only at the point of sales

but also after sales. Canon Hongkong has attained an ISO

9001:2000 certificate last year, demonstrating the high standard

of our service.

In the year of 2004, we will launch more than 100 new products

in the Hong Kong market in response to customer requirements.

We shall continue to support the Hong Kong community and to

uphold Canon's corporate philosophy, 'Kyosei', which means

'living and working together for the common good'.

M E S S A G E F R O M P R E S I D E N T & C E O董 事 長 的 話

2 3

企業理念 ﹣共生作為佳能的企業理念，「共生」理念是指為了共同的利益而工

作和生活在一起，消除由文化、風俗、語言和種族的不同而產

生的隔閡，建立一個全人類共享幸福美滿生活的社會。但我們

深感遺憾是，現今世界還存在?種種不均衡的現象─不平等貿易

、收入水平差距懸殊以及環境等問題，這些都是我們朝?「共生

」理念邁進的巨大障礙。佳能把消除這些不均衡現象視為義不

容辭的使命，今後將更不遺餘力地把這套理念付諸實踐。作為

一間真正的環球公司，不僅需要跟客戶及其所在的社區建立良

好關係，而且還要與各民族、外界社會及大自然和平共處，同

時承擔相應的社會職責。因此，佳能把「促進世界的繁榮和人

類的幸福」視為己任，沿?持續增長和進一步實現「共生」理念

的道路大步前進。

Corporate Philosophy: KyoseiThe corporate philosophy of Canon is "kyosei". A concise

definition of this word would be "Living and working

together for the common good," but our definition is even

broader: "All people, regardless of race, religion and culture,

harmoniously living and working together into the future."

Unfortunately, the presence of imbalance in our world - in

areas such as trade, income levels and the environment -

hinders the achievement of "kyosei". Addressing these

imbalances is an ongoing mission, and Canon is doing its

part by actively pursuing "kyosei". True global companies

must foster good relations, not only with their customers

and the communities in which they operate, but also with

nations and the environment. They must also bear the

responsibility for the impact of their activities on society. For

this reason, Canon's goal is to contribute to the prosperity

of the world and the happiness of humanity, which will lead

to continuing growth and bring the world closer to

achieving "kyosei".

為共同的

利益而工作和生活

在一起，消除由文化、

風俗、語言和種族的不同而產生

的隔閡，建立一個全人類共享

幸福美滿生活的社會。

All people, regardless of race,

religion and culture, harmoniously

living and working together

into the future.

C O R P O R A T E P H I L O S O P H Y : K Y O S E I企 業 理 念 ﹣共 生

4 5

Canon in GlobalFounded on 10 August 1937 with its headquarters in Japan,

the Canon Group has come a long way from a world-renowned

camera maker to a market-leading manufacturer of innovative

networking and imaging products with operations worldwide.

Canon's success is built on a clear vision to bring the benefits of

its fundamental strengths in business technologies and products

to a global home, business and industrial market. Pursuing a

strategy of global diversification, the Group has been working

assiduously to build a geographically balanced portfolio

centering on the Americas, Europe and Asia (Japan).

As its core operations, Canon produces and markets a wide

range of sophisticated technological products and systems for

personal and business applications well-attuned to the needs of

today's information-based society. In the new age of digital

network communications, we have been pursuing an initiative

to give us the power to interconnect our products and systems

over networks and develop Web services that can expand

business horizons and add new value for our customers.

Supported by a capital base in excess of 168.892 billion yen,

the Group now employs 102,500 people worldwide through

198 Group companies. With R&D as the cornerstone of its

product and technological excellence, Canon operates a

global network of R&D facilities, leveraging on the expertise

in each region to drive continued innovation and quality

improvement. The success in this area has helped secure the

Group's leading position in technology and its enviable

reputation as one of the top recipients of US patents.

佳能的核心業務，是生產和銷售適合個人與商業應用的先進

科技產品及系統，緊貼當前資訊社會的需求。在數碼網絡通

訊的新時代，我們順應大勢所趨，為各種產品與系統提供網

絡連繫功能，並發展可擴闊業務領域的網絡，不斷為客戶創

優增值。

佳能集團坐擁逾1,688.92億日圓的龐大資金，旗下198家成

員公司總共僱用102,500名員工。佳能產品和科技能發揮如

此超凡的表現，乃是以研發活動作為基石，因此在世界各地

域均設有研發中心，以發展每個地區的專長，推陳出新，不斷

提升質素及表現。研發成就有助佳能保持其在科技範疇的領導

地位，並成為擁有美國最多專利權的公司之一，在全球享負

盛譽。

市場推廣部 Marketing Subsidiaries

生產部 Manufacturing Subsidiaries

發展研究部 Research & Development Subsidiaries

Canon Hongkong Company Ltd.

佳能香港有限公司

佳能集團創立於1937年8月10日，總部

設於日本。經過多年的長足發展，集團

由 世 界 知 名 的 相 機 製 造 商 ， 擴展至生

產各種創新的網絡與影像產品，業務遍

佈世界各地，穩居巿場領導地位。

佳能的成功，在於目標明確，能運用本

身在商業科技與產品方面的核心專長，

為家居、商業與工業巿場開創提升生活

質素與運作效率的科技產品。另外，集

團貫徹業務全球化的策略，平均分佈地

建立領域，並以美洲、歐洲和亞洲(日本)

為重心業務組合。

佳能集團遍佈全球

C A N O N I N G L O B A L佳 能 集 團 遍 佈 全 球

6 7

Document scannersCD document recorders

Hybrid scanners(Canon Electronics)

Reader / printersDigital micro printers

Rotary filmers(Canon Electronics)

Portable data terminalsMobile information terminals

(Canon Electronics)

3D graphic API font utilities

Document management systems

Others

CanonetDigital assets bank

Canon creator business supportCanon image gateway

Video camcorder lensesProjection TV lenses

Nursing equipment (Canon N.T.C.)

Optical sensorsContact image sensors

HDTV digital encoders / decodersOthers

Laser linear encodersHigh-precision optical equipment

Others

Production technology softwareothers

Ophthalmic equipmentImage recording equipmentDigital radiography systems

Others

V broadcasting lensesRemote control pan-tilt systems

Optical beam communication systemsOthers

Scanning steppersMirror-projection mask aligners

Plasma ashersOthers

CalculatorsElectronic dictionaries

Others(Canon Electronic Business Machines (H.K.))

Toner cartridgesBubble Jet print headsink tanks / inkjet paper

Direct print photo printersMobile photo printers

Color printersMulti-function printers

Personal-use laser beam printers

Personal-use copying machines

Image scannersFilm scanners

Multi-function facsimile machines

Personal-use facsimile machines

Digital video camcorders8mm video camcorders

Binoculars

SLR camera lenses

Film SLR camerasCompact film cameras

Advanced photo system camerasDigital SLR cameras

Digital compact camerasDirect photo printers

Others

Digital multi-function devices

FinisherAutomatic document feeders

Others

High-speed office printersOffice-use printers

Office-use facsimile machines

DrumsToners

Toner cartridges

Multimedia projectorsPresentation assistant

Network camerasVisualizers

Professional-photo printersMulti-function printers

Large-format printers

Color card printersColor label printers

(Canon Finetech)

Plate printersTube printers

(Canon N.T.C.)

閱讀器打印機

數字微蠟打印機

輪轉式影印機

（佳能電子股份有限公司）

手提式信息終端

移動信息終端

（佳能電子股份有限公司）

字形應用程序

文件管理系統

其它

佳能網絡

佳能數字網

佳能創意促進業務

佳能影像網關

攝錄機鏡頭

投影電視鏡頭

護理器械（佳能N.T.C.股份有限公司）

光學傳感器

接觸式圖像傳感器

高清晰度電視數字編碼 / 解碼器

其它

線性激光編碼器

高精度光學元件

其它

生產技術軟件

其它

眼科醫療設備

圖像記錄裝置

X光數字攝像機

其它

電視攝影鏡頭

遙控舞台系統

光線通訊系統

其它

步進儀

掩視對准儀

等離子灰化裝置

其它

計算機

電子辭典

其它

（佳能電產香港股份有限公司）

暗盒

噴墨打印頭

墨水盒 / 噴墨用紙

直駁相片打印機

手提相片打印機

彩色打印機

多功能打印機

個人用雷射打印機

個人用影印機

圖像掃描儀

底片掃描儀

多功能傳真機

個人傳真機

數碼攝錄機

8毫米攝錄機

望遠鏡

單鏡反光相機鏡頭

菲林單鏡反光相機

菲林輕便相機

先進照相系統相機

數碼單鏡反光相機

數碼輕便相機

數碼照片打印機

其它

數碼多功能複合機

全彩色影印機 / 複合機

分頁器

自動送稿器

其它

高速辦公用打印機

辦公用打印機

辦公用傳真機

感光鼓

墨粉

噴盒

專業級相片打印機

大幅面打印機

多功能打印機

板材印字機

管線印字機

（佳能N.T.C.股份有限公司）

文件掃描器

CD文件記錄器

混合掃描器

（佳能電子股份有限公司）

多媒體投影機

演示掃描器

網絡監察相機

實物投影機

彩色噴墨卡片打印機

彩色噴墨標簽打印機

（佳能阿友克股份有限公司）

個人用品PERSONAL

工業設備INDUSTRY

辦公室設備BUSINESS

The composition of Canon's complete product lineup as shown here is the result of constant efforts to maximize the potential of the Canon Group's resources.

以上產品系列是佳能集團多年來努力不懈地開發的生產成果。

佳能產品CANON PRODUCTS

Docum

ent scanners

文件

掃描

儀

Micrographic

equipment

微蠟

設備

Com

puter information

systems

電腦

信息

系統

Inte

rnet

bus

ines

s

網絡

商務

Soft

war

e軟

件Other

s其

它

Electr

onic dev

ices

電子

設備

Components

元件

Factory automation

自動化生產

Medical equipment

醫療設備

Broadcasting equipment

廣播器材

Personal information products個人信息產品

Chemical products化學製品

Bubble jet printers噴墨打印機

Copying machines

影印

機

Image scanner

圖像

掃描

器

Facsimile m

achines傳

真機

Vid

eo c

amco

rder

s攝

錄機

Bino

cula

rs望

遠鏡

Lens

es鏡

頭

Camera

s

相機

Digital m

ulti-functi

on device

s

數碼

多功

能複

合機

Full-color co

pying

machines / multi-f

unction device

s

全彩色複印機 / 複合機

Semiconductor production equipment

半導體生產設備

Laser beam printers

雷射

打印

機

Supplies, service

s and parts

產品、服務及零配件

Monochrome and color laser

beam printers

黑白 / 彩色雷射打印機

Facsimile machines

傳真機

Chemical products化學製品

Visual communication systems視像通訊系統

Bubble jet printers噴墨打印機Color card / label printers

噴墨彩色卡片

/ 標簽打印機

Material printers

材料

印字

機

C A N O N ' S M A J O R P R O D U C T R A N G E佳 能 主 要 產 品 系 列

8 9

為實踐我們的服務使命，我們設立先進的佳能 Digital Magic Plaza，

集中介紹佳能最新的影像產品以及辦公室系統設備，讓客戶可以在

舒適環境下體驗數碼科技所帶來的好處，大大提升購物樂趣。此外，

我們更首創佳能數碼學園，為客戶提供數碼相機攝影技術培訓。佳

能香港於2003年榮獲ISO 9001:2000品質證書，見證我們優質產品

及專業服務的承諾。身為社會上盡責的企業公民，佳能香港積極支

持本地的慈善事業與社區活動，對保護環境更是不遺餘力。我們在

1992年積極響應「清潔地球」活動，並參與佳能環球碳粉盒回收計

劃，把用過的碳粉盒送到中國大連工廠循環再造。

為體現我們關懷社會的精神，佳能在2003年向香港醫管局捐款150

萬港元，支持前線醫護人員對抗疫病。此外，在「全心關注您」企

業公民計劃下，我們於2003年年中推出了「香港加油」活動，加上

其他項目的配合，希望藉此重建港人信心，並向國際投資者宣傳香港

。

今日，佳能香港在本港僱用超過350名員工，包括90位全心全意為佳

能用戶服務的維修技術員。我們致力令客戶稱心滿意，爭取最優越

的市場地位，保持傲視同儕的昭著商譽。與此同時，我們亦從未忘

記身為環球商企所應肩負的企業公民責任。我們持守為全人類福祉

努力不懈的「共生」理念，務求在各方面為人類的幸福快樂和社會

繁榮作出貢獻。

of digital magic. We also operate Canon Digital School to

provide photographic training in digital cameras. Our

successful ISO 9001:2000 certification confirms the high

quality standards of our products and services.

As a responsible corporate citizen, CHK is an active supporter

of charitable and social causes, with a firm commitment to

the environment. In 1992, it actively participated in Hong

Kong's "Clean Earth" campaign. It also supports Canon's

global cartridge recycling programme by transporting used

toner cartridges to Dalian, China, for recycling.

Reflecting its concerns about the community, Canon donated

HK$1.5 million to the Hong Kong Hospital Authority to

support frontline medical staff's fight against the adversity

in 2003. As part of its "Caring For You First" corporate

citizenship programme, it also launched the "Hong Kong Ka

Yau" campaign in the same year, which together with other

activities helped to restore confidence in Hong Kong and to

promote the city to international investors.

Today, CHK employs over 350 people in Hong Kong, including

90 service technicians to provide dedicated customer service

for Canon users. Dedicated to customer satisfaction, it seeks

to build an unrivalled market position and a reputation for

business excellence second to none. At the same time,

however, the Company never forgets the importance of its

corporate responsibility as a global corporation. True to the

"Kyosei" concept, meaning "living and working together

for all people's common good", the Company works

diligently in different areas to contribute to the prosperity,

happiness and well-being of mankind, especially the

communities in which it operates.

The history of Canon Hongkong is one of continued expansion and emphasis on customer care to meet the growing needs of

the marketplace.

Canon's presence in the territory dates back to 1971 when it established a branch under its Export Operation Department for

distribution of Canon products mainly to Mainland China and Taiwan. In 1979, the local operation was registered as an independent

company and renamed Canon Hong Kong Trading Co. Ltd., signifying the emergence of Canon as part of Hong Kong.

Canon Hongkong played an increasingly important role in the Company's expansion efforts in fast-growing China, with the

establishment of a China Trade Department to explore business opportunities there, and representative offices in China to

coordinate the Group's marketing activities. In 1995, Canon Hong Kong Trading Co. Ltd. was renamed Canon Hongkong Co. Ltd.

(CHK), reflecting its growth from a trading company into broader areas of operation.

In 1997, to capitalize on the growth potential of the

Hong Kong market after the return of Hong Kong's

sovereignty to China, Canon Marketing (Hong Kong)

Co. Ltd. (CMHK) was founded. Involved in marketing,

sales and after-sales services for all Canon products in Hong

Kong, CMHK pursues a philosophy of customer care

targeting the local market.

In 2003, CHK and CMHK were merged to become the

new Canon Hongkong Co. Ltd. (CHK). The move was

driven by a new vision to achieve service excellence and

total customer satisfaction that is expected to boost

market share and further strengthen our market position.

As an initiative in support of our service mission, we set

up Canon Digital Magic Plaza, a state-of-the-art showroom

that showcases the latest in Canon products and solutions,

in a warm, caring environment to enhance our customers'

shopping experience by enabling them to enjoy the fun

Growing with Hong Kong與香港同步成長

佳能香港自成立以來，其業務不斷擴展，但始終秉持以客為尊的服務方針，並致力配合與日俱增的市場需求。

佳能在香港的發展史可追溯至1971年，當時集團在香港成立出口業務支部，主要向中國內地和台灣分銷產品。佳能在本港的業務於

1979年正式註冊為獨立公司，並易名為Canon Hong Kong Trading Co. Ltd.，標誌著佳能成為香港社區的一份子。

隨著中國經濟急速增長，佳能香港對集團擴展內地業務發揮著日益重要的作用，更為此成立中國貿易部以把握內地商機。又透過在內

地多個城市設立代表辦事處，統籌集團的推廣活動。Canon Hong Kong Trading Co. Ltd.於1995年更易名為佳能香港有限公司 (簡稱佳

能香港)，以反映其在本港業務已由貿易擴展至更廣泛的領域。

香港於1997年回歸中國，為把握香港市場不斷增長所帶來的商機，我們於同年創立佳能銷售 (香港) 有限公司 (簡稱佳能香港銷售)。佳

能香港銷售針對本地市場的需要，秉承以客為尊的服務理念，專責處理佳能產品在香港的宣傳、銷售和售後服務。為秉持追求卓越，

務使顧客稱心滿意的目標，佳能香港與佳能香港銷售更於2003年合併成為全新的佳能香港有限公司 (簡稱佳能香港)，並相信這項合併

會提升我們的市場佔有率，進一步鞏固佳能在香港的市場領導地位。

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C A N O N I N H O N G K O N G佳 能 的 香 港 業 務

客戶服務中心Customer Service Center 客戶服務中心位於九龍紅磡，專為攜

同佳能產品前來的客戶提供保養及維

修服務。該中心亦提供專業的技術諮

詢、特設專業用戶專櫃、收集碳粉盒循

環再造以及辨理延長保養期等服務，

全面顧及客戶的需要。

Located in Hunghom, Kowloon, the

Customer Service Center serves

customers who bring their Canon

products for repair and maintainance

service. Dedicated to customer care,

the Center provides professional

consultation concerning technical

problems and operates a special

counter for professional users. It also

collects cartridges for recycling and

provides extended warranty.

佳能數碼學園Canon Digital School

佳能數碼學園於2002年6月成立，讓客

戶透過數碼相機攝影技術培訓，體現佳

能以客為尊的服務理念。佳能數碼學園

提升客戶使用產品的技巧，以發揮產品

的更大效益，使客戶更加稱心滿意。

Established in June 2002, Canon

Digital School reflects the Company's

commitment to photographic

training in digital cameras as part of

its customer-oriented philosophy. Not

just providing services, the School

upgrades customers' skills to ensure

more effective product execution and

greater satisfaction.

港島區零件控制中心Hong Kong Depot

港島區零件控制中心位處中環，交通十

分便利，並擁有一支專業技術隊伍竭誠

為港島區客戶提供更快捷的服務，讓客

戶稱心滿意。

The Hong Kong Depot is responsible

for serving customers on Hong Kong

Island through its professional

technical team based in Central.

Reflecting Canon's commitment to

total customer satisfaction, the

location is more accessible, with a

more efficient operation to serve

customers better.

佳能產品陳列室Canon Digital Magic Plaza

佳能產品陳列室位於九龍紅磡，開放時

間為星期一至六早上11時至晚上7時。

該陳列室採用最先進的陳列設備展示

佳能主要的產品系列，讓客戶親身體

驗新奇數碼科技的奧妙和樂趣。

Located in Hunghom, Kowloon, the

Canon Digital Magic Plaza is open

11:00am-7:00pm, Mondays to

Saturdays. It serves as the focal point

for displaying Canon's major lines of

products in a state of the art facility,

while affording customers the

opportunity to enjoy and share the

fun and magic of digital

innovations.

熱線中心Call Center

熱線中心專門為客戶解答有關硬件操作

及其他技術查詢如記憶卡影像還原，並

安排軟件支援和安裝服務。客戶亦可致

電查詢新產品資料、網上登記情況及銷

售優惠等。

To handle customer enquiries about

hardware operation and other

technical problems such as recovery

of images in memory card, in addition

to providing software support service

and software installation. Customers

may also call to inquire about new

products, on-line registration and

promotional offers.

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C A N O N H O N G K O N G S E R V I C E S佳 能 香 港 的 全 面 服 務

總辦事處 Head Office於2003年遷至現址國際都會大廈的佳能香港總辦事處，專為香港顧客服務。辦事處除了制訂及執行銷售策略，亦

為所有佳能產品提供銷售與售後服務。

Canon Hongkong's Head Office, relocated to the Metropolis Tower in 2003, is focused on the needs of the local Hong Kong market. Responsible for developing and spearheading sales and marketing strategies, the office provides sales and after-sales services covering all Canon products.

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