II nn dd ee pp ee nn dd ee nn tt EE vv aa ll uu aa tt ii oo nn oo ff ii nn ff oo DD ee vv

F i n a l R e p o r t - Vo l u m e I I

D e c e m b e r 2 0 1 3

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

i

© UNIVERSALIA

AA pp pp ee nn dd ii cc ee ss

Appendix I Revised Terms of Reference (December 2012) 1

Appendix II Evaluation Matrix 9

Appendix III infoDev Profile: Projects FY 2008-2012 11

Appendix IV infoDev Objectives and Thematic Priorities, 2007-2013 13

Appendix V Discussion items on Governance of infoDev 15

Appendix VI Stakeholders Consulted 17

Appendix VII Documents Reviewed 21

Appendix VIII Recommendations 2007 Evaluation of infoDev 27

Appendix IX On-Line Survey of 2011 Global Forum Participants -- Summary Report 29

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

1

© UNIVERSALIA

AA pp pp ee nn dd ii xx II RR ee vv ii ss ee dd TT ee rr mm ss oo ff RR ee ff ee rr ee nn cc ee (( DD ee cc ee mm bb ee rr 22 00 11 22 ))

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

2

December 2013

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

3

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

4

December 2013

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

5

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

6

December 2013

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

7

© UNIVERSALIA

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

9

© UNIVERSALIA

AA pp pp ee nn dd ii xx II II EE vv aa ll uu aa tt ii oo nn MM aa tt rr ii xx

Performance Category

Review Areas/ Evaluation

Criteria Key Evaluation Questions

Context External Context

During the period 2007-2012, what are key trends, effects or influences of the context (global, regional, national, World Bank, donor, infoDev and its “competitors”) on infoDev’s contributions in promoting the growth of innovative technology-enabled enterprises

Internal context What have been the key developments in the relevant global, national, World Bank, donor, infoDev and other relevant contexts and how have these (positively or negatively) affected:

• infoDev’s operations, management and governance?

• infoDev’s role and activities in promoting the growth of innovative technology-enabled enterprises to improve sustainable, inclusive growth, competitiveness and employment in client countries and elsewhere?

Developmental Performance

Relevance How coherent and relevant are infoDev’s internal policies and its programmatic approaches for promoting the growth of innovative technology-enabled enterprises to improve sustainable, inclusive growth, competitiveness and employment in client countries and elsewhere?

Effectiveness, Effects and impacts

During the period 2007-2012:

• To what extent have infoDev projects been effective in realizing planned results?

• What types of contributions has infoDev made vis-à-vis promoting the growth of innovative technology-enabled enterprises?

• To what extent have infoDev’ s interventions contributed to strategic thinking, policy and programming decisions, and/or new investments related to the promotion of the growth of innovative technology-enabled enterprises?

Sustainability To what extent are the contributions achieved with the support of infoDev likely to be sustained over time at the global, regional and/or national levels?

Operational Performance

Efficiency What progress has infoDev made to date in clearly defining and operationalizing its mandate, role and/or added-value in promoting the growth of innovative technology-enabled enterprises to improve sustainable, inclusive growth, competitiveness and employment in client countries and elsewhere?

How coherent and relevant are infoDev’s internal policies and its programmatic approaches for promoting the growth of innovative technology-enabled enterprises to improve sustainable, inclusive growth, competitiveness and employment in client countries and elsewhere?

To what extent has infoDev been effectively managed?

To what extent has infoDev been effectively governed?

To what extent has infoDev developed sustained or broadened networks and strategic partnerships in order to promote the growth of innovative technology-enabled enterprises to improve sustainable, inclusive growth, competitiveness and employment in client countries and elsewhere?

Sustainability To what extent is infoDev a viable GRPP?

Developmental and Operational Performance

Lessons Learned and Future Directions

What are the overall strengths, weaknesses and areas for improvement in infoDev governance, management and operations?

What are the implications of the findings for infoDev’s current and future work in this area?

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

11

© UNIVERSALIA

AA pp pp ee nn dd ii xx II II II ii nn ff oo DD ee vv PP rr oo ff ii ll ee :: PP rr oo jj ee cc tt ss FF YY 22 00 00 88 -- 22 00 11 22

Type of Funding Project Duration Purpose Geographic

focus Key

Donors Donor

Investment1

Donor Trust Funds

Korean Trust Fund (KTF) on ICT4D

FY 2008 - 2013

To finance a range of ICT projects across the World Bank which demonstrates the impact of ICT in developing countries. The fund is administered by infoDev.

Global Korea USD15 million

Creating Sustainable Businesses in the Knowledge Economy (CSBKE)

FY 2009-2013

To increase the growth of small, innovative and technology businesses – primarily in the ICT and agribusiness sectors -, thereby increasing incomes, creating and supporting jobs, improving gender inclusion and launching new products and services that improve the quality of life of citizens”.

Africa, Asia, and Europe & Central Asia

Finland About USD 20 million

Entrepreneurship Program for Innovation in the Caribbean(EPIC)

FY 2010-

Improve private sector competitiveness in the Caribbean region by offering technical assistance through regional business incubators.

Expand and improve business incubator network.

Caribbean CIDA USD 20 Million

Clean Technology Program (CTP)

FY 2009-

Design and implementation of Climate Innovation Centers (CICs) to accelerate the development, deployment, and transfer of locally relevant climate technologies.

Business plans have been developed for:

• Kenya (first CIC launched 26 Sept.)

• India

• Ethiopia

• South Africa

• Vietnam

DFID

DANIDA (for Kenya)

USD 10.9 mill from DFID for Kenya and Ethiopia

USD 9 mill from DANIDA for Kenya

USD 6.6 mill from Norway for Ethiopia

USD 5.6 mill from AusAid for Vietnam

Multiple sources

infoDev Global Forum

2004

2006

2009

2011

To provide opportunities for networking and knowledge sharing across the globe.

Global India

India

Brazil

Finland

USD 1.2 mill

1 In several instances the evaluation team lacked the information to complete this column. Missing information will be sought from infoDev and included in the final report.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

12

December 2013

© UNIVERSALIA

Type of Funding Project Duration Purpose Geographic

focus Key

Donors Donor

Investment1

infoDev’s Virtual Support Centre iDISC Website

2008-2011

Online working groups for incubators in four communities of practice (youth, women, agribusiness and high growth)

Broad investments in web resources, web communities and platforms from 2008 to 2012. Development of infoDev’s ICT Regulation toolkit, as well as Mobile Microwork Challenge (m2work) etc.

Global Japan

Finland and India

Analytical work 2010 10th anniversary Telecommunications Regulation Handbook released which updates the 2001 toolkit

Broadband Strategies Toolkit

Mobile Flagship Report

Global Finland DfiD

Korea

Global incubation network2

Promote ICT–enabled innovation and entrepreneurship by supporting entrepreneurs through business incubators

Africa; Asia/Pacific; Caribbean; Eastern Europe/Central Asia; Latin America; Middle East; North Africa.

Japan

Finland and India

2 Prior to 2007, infoDev received a significant amount of funding over course of several years from the Government of Japan to work on business incubation. At the time of writing, the evaluation team lacked specific information on the support provided after 2007.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

13

© UNIVERSALIA

AA pp pp ee nn dd ii xx II VV ii nn ff oo DD ee vv OO bb jj ee cc tt ii vv ee ss aa nn dd TT hh ee mm aa tt ii cc PP rr ii oo rr ii tt ii ee ss ,, 22 00 00 77 -- 22 00 11 33

Date Mission/Objectives Thematic priorities Sources

2007 To assist developing countries and their international partners to effectively use information and communication technologies (ICT) to combat poverty, promote sustainable economic growth and empower individuals and communities to participate more fully and creatively in their societies and economies.

Mainstreaming ICT as Tools for development and poverty reduction

Enabling access for all

Entrepreneurship, innovation and Growth using ICT

Program Framework Agreement

2008 Promoting development and poverty reduction by mainstreaming ICT in other sectors

Enabling connectivity for all

Stimulating entrepreneurship, innovation and growth using ICT

Education

Rural development

Finance

Agriculture

e-government strategies and programs

Knowledge generation and regulatory reform

SME businesses

Progress on outcomes in infoDev’s FY08-10 Results Matrix (May 2010)

2010 Not defined Innovate

Connect

Transform

infoDev Work Programme (2010-12)

2012 Encourage and nurture new business ideas and initiatives to help economic development

Foster innovation and development by inter-linking early stage entrepreneurs, policy makers and financiers

Provide guidance through research to foster an enabling environment to innovation and entrepreneurship

FY 2010-16 infoDev Results Framework (May 2012)

2013 To promote competitiveness, employment and sustainable, inclusive growth by enabling the growth of innovative, technology-enabled new ventures

Mobile innovation program

Climate Technology Program

Agribusiness program

Access to Finance Program

Women’s Entrepreneurship Program

Research and analysis

Proposed infoDev work program (2013-15) January 2013) and draft MDTF (April 2013)

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

15

© UNIVERSALIA

AA pp pp ee nn dd ii xx VV DD ii ss cc uu ss ss ii oo nn ii tt ee mm ss oo nn GG oo vv ee rr nn aa nn cc ee oo ff ii nn ff oo DD ee vv

The following ideas are provided as potential discussion items as infoDev continues to think through the appropriate governance model. The governance structure can be understood as the fiduciary and strategic decision making group of infoDev. It can be understood as a Board of Directors or Governing Council, comprised of at least the VP, investors (previously referred to as “donors”), advisory experts and internal and external stakeholders. There could also be an external advisory group and/or an assembly but these would depend on perceived need. The Board would be guided by a Program Framework Agreement that would clarify its role and the WB’s role in decisions regarding program and the utilization of the resources.

1) The desired characteristics of members of the Board or Council would be:

• Provide a high level of confidence (legitimacy) to investors and Sr. Bank officials in governors

• Be seen as having knowledge in infoDev’s program areas.

• Be capable to dialogue with Bank with respect to appropriate institutional arrangements

• Represent the investors in infoDev

• Be supportive in obtaining appropriate level investments and resources based on strategy

• Be capable of accessing cutting edge knowledge about Innovation , technology and startup entrepreneurship

• Willingness to spend between 3-7 days a year on infoDev’s business

• Attention to performance (results) of infoDev

2) Specific structural characteristics could be

• Board of Governors—(max 12)

• VP- IFC\WB chair

• WB officials

• Major investors plus others chosen from the pool of investors

• Academics-consultants –those aware of state of art

• Country Officials and clients from WB and Countries

3) Operational considerations-The day to day management and oversight of the program will be carried out by the infoDev Program Manager who report through the Director of Innovation, Technology and Entrepreneurship to the Vice-President of Finance and Private Sector Development (FPD) Network.

The governing group could be convened on a face to face basis annually under the chairmanship of FPD’s Vice President, timed to give input and approve infoDev’s annual work programming cycle. Major issues requiring attention between meetings will be addressed electronically or, in exceptional circumstances, by calling a special meeting. Other meetings could be held using various technologies. An executive group could be formed if need be to act on strategic concerns.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

17

© UNIVERSALIA

AA pp pp ee nn dd ii xx VV II SS tt aa kk ee hh oo ll dd ee rr ss CC oo nn ss uu ll tt ee dd

Name Position/ Role, Organization

infoDev

Ms. Angela Bekkers Senior Communications Officer

Mr. Anthony Lambkin Program Officer, Climate Technology Program

Ms. Anushka Thewarapperuma Analyst, infoDev

Mr. Chris Gerrard Lead Evaluation Officer, IEG

Ms. Ellen Olafsen Program Coordinator, CSBKE

Ms. Ellie Ereira Program Analyst, infoDev

Mr. Gerardo Corrochano Director, Innovation, Technology and Entrepreneurship Global Practices

Mr. Gurcharan Singh Senior Procurement Specialist, TWICT

Ms. Heidi Humala Task Manager, Global Network of Business Incubators

Ms. Henna Lee Resource Management Analyst, infoDev

Ms. Jill Sawers infoDev Regional Facilitator for Africa

Mr. Jonathan Coony Coordinator Climate Technology Program

Mr. Josef Stig Trommer Senior Operations Officer

Ms. Julia Brethenoux Agribusiness Program Analyst, CSBKE

Mr. Julian Webb Regional Facilitator - Asia Pacific Region

Mrs. Maja Andjelkovic Mobile Innovation Specialist infoDev – The World Bank Group

Mr. Michael Ehst Business Incubator Specialist, infoDev

Mr. Oltac Unsal A2FM Task Manager, infoDev

Ms. Rachel Fano Program Assistant

Mr. Rajesh Pradhan Advisor, infoDev

Mr. Sam Raymond Access to Markets and Finance STT, infoDev

Dr. Tim Kelly Lead ICT Policy Specialist

Mr. Toni Eliasz Task Manager Mobile Innovations, infoDev

Ms. Valerie D'Costa Program Manager for infoDev

Mr. Steve Giddings InfoDev Agribusiness Advisor

Other Units in the World Bank

Mr. David Satola Lead Counsel, Lead Vice Presidency The World Bank

Mr. David Rohrbach World Bank Country Office, Tanzania

Mr. Edgar Ekarapetyan World Bank Country Office, Armenia

Ms. Esperanza Lasagabaster Service Line Manager, ITE Practice

Mr. Frank Sader Head FPD Operations

Mr. Ganesh Rasagam Financial and Private Sector Development, Africa (AFTFP), The World Bank

Mr. Ilari Lindy Senior Operations Officer, World Bank Institute

Mr. Jean-Louis Racine Science, Technology and Innovaion Policy Specialist, ECSPF, World Bank

Mr. Johannes Zutt Country Director, Eritrea, Kenya, Rwanda and Somalia, World Bank

Mr. Jonathan Coony Coordinator of infoDev’s Climate Technology Program

Mr. Klaus Tilmes Director, Finance & Private Sector Development, World bank

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

18

December 2013

© UNIVERSALIA

Name Position/ Role, Organization

Mr. Kurt Larsen Senior Education Specialist, Coordinator of Skills and Innovation Policy, World Bank Institute

Ms. Mahwush Mushtag Malilk Counsel, Legal Department World Bank

Mrs. Margo Thomas Business Enabling Environment Manager, South East Europe

Mr. Mather Pfeiffenberger Operations Analyst

Ms. Sau-Ngan Wong Senior Counsel Finance, Legal Department World Bank

Mr. Seth Ayers Senior Partnerships Specialist, Coordinator of Skills and Innovation Policy, Growth and Competitiveness Unit

Mr. Simon C. Bell Sector Manager for Finance and Private Sector Unit, MENA Region, World Bank

Mrs. Smita Kuriakose Economist, Finance and Private Sector Development Department, Africa Region

Mr. Stefano Negri Practice Manager, ITE Practice

Donors

Mr. Janne Mikael Sykko Counsellor, Finnish Embassy in Hanoi

Mr. Jyrki Pulkkinen CSBKE advisor – IT, science and innovation, FORMIN (Finland)

Ms. Kristiina Hope

Program officer,

development cooperation in Eastern Europe and Central Asia, FORMIN (Finland)

Mr. Markku Kauppinen Counsellor, Finnish Embassy in Washington DC

Mr. Paivi Kannisto CSBKE advisor – Economics advisor, FORMIN (Finland)

Mr. Pertti Ikonen CSBKE global coordinator, FORMIN (Finland)

Ms. Tarja Kangaskorte Councellor, team leader for Southeast Asia, Oceania and Vietnam, development cooperation coordinator for Asia, FORMIN (Finland)

Mr. Tomi Särkioja Department for Africa and the Middle East, FORMIN (Finland)

Mr. Tuomas Pollari Innovation Expert, FORMIN (Finland)

Ms. Vuokko Jutila Councellor, team leader for Tanzania, FORMIN (Finland)

Mr. Mark Mostovac Counsellor (Development) and Head of Cooperation for the OECS and Deputy Director, Operations, Caribbean Program, CIDA

Mrs. Anne- Marie Ready First Secretary (Development), Barbados and the Eastern Caribbean , CIDA

Ms. Nicole Maldonado-Pyschny BMZ

Ms. Stephanie Ludwig GIZ

Mr. Les Briener Formerly of CIDA

Mrs. Leanne Jones Climate & Environment Adviser, DFID

Mr. Nicki Goh Private sector adviser at DFID

Virinder Sharma DFID Kenya CC Advisor – supporting the CIC

Mr. Hoan Uk Joo Korean ED at WB (KTF)

Mr. Laurent Elder Program Leader, IDRC (KTF)

Incubators, m:Labs, Innovation Centres and their contributors

Mr. Andy Temu AIC Tanzania Business Plan Consultant, Agribusiness Innovation Center in Tanzania

Mr. Peter Rasmussen AIC Program Coordinator, Agribusiness Innovation Center in Tanzania

Mr. John Kieti Manager, m:Lab East Africa

Mr. Ken Mwenda MD Emobelis, m:Lab East Africa

Mr. Leonard Korin m:Lab Trainee

Mr. Makange Mramba Finance Manager, Dar Teknohama Business Incubator (DTBI)

Mr. Nathan Were Business Development Manager, Dar Teknohama Business Incubator (DTBI)

Ms. Judith Owigar President, Akirachix

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

19

© UNIVERSALIA

Name Position/ Role, Organization

Julie Momah Chair of the African Incubation Network

Mr. Takalani Nemaungani Department of Science and Technology. Partner, mLab Southern Africa & South Africa Global Forum

Ms. Monica Kerrets Professor, Strathmore University

Ms. Eva Taravilla Manager, EMC

Mr. Binh Professor, Hanoi National University

Ms. Huyen Project Manager,Hanoi National University

Mr. Nguyen Deputy Head of Sciencce and Technology Department, Vietnam National University

Mr. Cong Project Manager, Vietnam Mobile Social Network (MSN) Project

Mr. Quang Anh Project Manager, Mobile Monday, Vietnam Mobile Social Network (MSN) Project

Mr. Christopher Zobrist SAAVI, Virtual Incubation Pilot Program (VIPP) in Vietnam

Mr. Tu Tuan Topica, Virtual Incubation Pilot Program (VIPP) in Vietnam

Mr. Ngo Tuan Hien Manager, mLab East Asia

Vasily Molochkov Technology Park Mogilev (Incubator), Belarus

Edward Mungai CEO, CIC Kenya

Mrs. Mary Njorge infoDev CIC Kenya representative

Mr. Ben Muok African Centre for Technology Studies (ACTS)

Mrs. Anne Kingiri East Africa Climate Innovation Network (EACIN)

Mr. Omar Cisse Directeur Général CTIC Dakar (infodev incubator)

Mrs. Raksha Aryal Enterprise Development Officer at Business Incubation Program,DCSI, Nepal

Laurens Cloete Executive Director, CSIR Meraka Institute

Erik Hersman Nairobi's Information Hub

Thiru Swettenham Programme Coordinator, Southern Africa Innovation Support Programme

Michael Szymanski Director, Business Development, Meltwarter Incubator

Simphiwe Dzengwa Head, Innovate Eastern Cape

Dr. Araya Asfaw Executive Director, Horn of Africa Regional Environment Centre and Network

Private Sector

Fabien Lotz Area EDX Head, Nokia, Vietnam

Jussi Hinkkanen Vice President, Corporate Relations and Business Environment Nokia Middle East and Africa

Agatha Gouda Head of Services, Applications and Content, Nokia, Kenya

Stephan Lamprecht Owner, Venture Solutions (Blackberry – South Africa)

Frank McCosker GM Global Strategic Accounts, Microsoft (RESCHEDULED FOR JULY 22)

Governments

Mr. Binh Vice Director, Vietnam Ministry of Science and Technolog (MOST)

Mr. Dien Director, MOST

Ms. Thuy Vice Director, MOST

Ms. Naira Nikoghosyan Department of IT and Innovation Policy, Government of Armenia

Mr. Shri Harkesh Kumar Mittal Adviser and Head, National Science and Technology Entrepreneurship Development Board, Department of Science and Technology, Government of India

Ibrahima Wade Permanent Secretary of Steering Commitee of Accelerated Growth Strategy, Goverment of Senegal

Mr. Alexander Alusa Coordinator, Climate Change Coordination Unit, Office of the Prime Minister (Kenya)

Entrepreneurs and Researchers

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

20

December 2013

© UNIVERSALIA

Name Position/ Role, Organization

Mr. Iddy Lukina Pass Trust CEO, Tanzania

Mr. Chris Arego Beneficiary of m:Lab East Africa, Mprep Ltd

Mr. Dominic Mbiriri Beneficiary of m:Lab East Africa, Bei Nafuuu Ltd

Mr. Jacob Mwema Beneficiary of m:Lab East Africa, Fomobi

Mr. Stephen Baraza Beneficiary of m:Lab East Africa, Digital Age

Mr. Stephen Kimiri Beneficiary of m:Lab East Africa, Zeman

Ms. Chanthol Hoes Beneficiary of EMC Incubator, Inside Out Travel

Mr. Daniel Pachero Beneficiary of EMC Incubator, NRG Solution

Mr. Manith Some Beneficiary of EMC, Royal Clean

Ms. Romdoul Tev Beneficiary of EMC, Royal Clean

Mr. Hghia Beneficiary of MSN, Biaki

Mr. Tuan Anh Beneficiary of MSN, Appota

Mr. Antoine Deroche Beneficiary of Virtual Incubation Pilot Program (VIPP) in Vietnam, Data-Field

Mr. Mai Thi Thuy Hang Beneficiary of Virtual Incubation Pilot Program (VIPP) in Vietnam, Xanhshop

Andrew Kingori African Bio Products – CIC Kenya incubatees

Patrick Thimba African Bio Products – CIC Kenya incubatees

Mrs. Candace Johnson Entrepreneur, Venture Capitalist, GTWN/m2work Hackathon

Mr. Philip Wilson CEO of Eco-Filtro

Mr. Selcuk Atli SocialWire Founder and CEO

Brooke Partridge President and CEO, VitalWave

Cheryl Baum The Carbon Trust

James Rawlins The Carbon Trust

Mr. Steve Esselaar Principal telecommunications consultant, Intelecon

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

21

© UNIVERSALIA

AA pp pp ee nn dd ii xx VV II II DD oo cc uu mm ee nn tt ss RR ee vv ii ee ww ee dd

CSBKE Program level documentation

Design and Scoping • Finland’s Development Policy Programme, Ministry for Foreign Affairs, February 16, 2012

• CSBKE Consolidated Program Document, infoDev, January 20, 2010 • CSBKE Grant Agreement, Ministry for Foreign Affairs of the Republic of Finland, March 4,2010 • Fourth Amendment to CSBKE Grant Agreement, Ministry for Foreign Affairs of the Republic of

Finland, April 24, 2012 • CSBKE Communications Strategy, infoDev, not dated

Governance • CSBKE Second Steering Committee Meeting Minutes, infoDev, June 11, 2009 • CSBKE Third Steering Committee Meeting Minutes, infoDev, December 16, 2010 • CSBKE Inaugural Steering Committee Meeting Minutes, infoDev, December 17, 2010 • CSBKE Fourth Steering Committee Meeting Minutes, infoDev, June 1 2011 • CSBKE Fifth Steering Committee Meeting Minutes, infoDev, November 22 2011 • CSBKE Final Workshop Options, infoDev, December 2013

Management and Operations • CSBKE Program Management Plan, not dated • CSBKE Program Budget for 2010, infoDev • Information Document on Indicative Budget 2010 – 2012, infoDev • CSBKE Work Plan for 2010, infoDev, not dated • CSBKE Budget and Work Plan 2011-2012, infoDev • CSBKE Budget and Work Plan 2012-2013, infoDev, November 22, 2011 • CSKBE Budget and Work Plan 2013-2014, infoDev, October 31, 2012 • CSBKE Annex on Implementations, infoDev, 2011 • Standard conditions for Grants Made by the World Bank Out of Various Funds, World Bank, July

1, 2008

• infoDev Costs Allocation for Current Staff and Proposed FY13, Table 3A (FY13), not dated

Results and Reporting • CSBKE Indicative Work Plan and Milestones 2010-2012, infoDev • CSBKE Mid-term Program Results, infoDev, January 23-24, 2012 • CSBKE Results and Lessons To Date, infoDev, October 31, 2012 • CSBKE Results Framework, infoDev, August 15, 2012 • CSBKE Progress Report, infoDev, January 2010 • CSBKE Progress Report, infoDev, June 2010 • CSBKE Progress Report, infoDev, May 2011 • CSBKE Progress Report, infoDev, November 2011

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

22

December 2013

© UNIVERSALIA

• CSBKE Progress Report, infoDev, September 2012 • CSBKE Financial Progress Report, infoDev, September 2012

Access to Markets and Finance Project (A2MF) • Access to Markets and Finance Project (A2MF) Project Implementation Plan, infoDev, not dated

Agribusiness Innovation • Enabling Value-Added Agribusiness Entrepreneurship through Business Incubation: Project

Implementation Plan, infoDev, not dated • Tanzania AIEC First Workshop Report (June 2011)

Cambodia Business Incubation • Cambodia Business Incubator Scoping Mission, J.W. Webb, November 5, 2008 • Business Incubator in Cambodia Grant Agreement to Emerging Markets, infoDev, March 3, 2011 • Amendment to Business Incubator in Cambodia Grant Agreement to Emerging Markets, infoDev,

March 13, 2012 • Kratie Province Program Work Plan, Emerging Markets Entrepreneurs, 2012 • Stung Treng Province Program Work Plan, Emerging Markets Entrepreneurs, 2012 • Cambodia Business Incubator Progress Report, Emerging Markets Entrepreneurs, September 11,

2012 • Voices of Cambodian Women Entrepreneurs, IFC, September 2008

ECA 4 & 5 • Broadband Competitiveness & Capacity Building in ECA: Project Implementation Plan, infoDev,

not dated • CSBKE Progress Report, Section 3, Focus on ECA, November 2011 • Mid-Term Evaluation of the Wider Europe Initiative, September 2012

Global Forum on Innovation and Entrepreneurship • 4th Global Forum on Innovation and Technology Entrepreneurship: Project Implementation Plan,

infoDev, not dated

• 4th Global Forum on Innovation and Technology Entrepreneurship Draft Program Schedule, infoDev, May 24, 2011

• infoDev Business Incubation Training Report, infoDev • 4th Global Forum on Innovation and Technology Entrepreneurship Final Report, infoDev, not dated • Information and Communication Technologies for Agriculture: Connecting Smallholders to

Knowledge, Networks, and Institutions Sourcebook Overview, ARD and infoDev, May 2011 • ICT in Agriculture Sourcebook: Concept Note, infoDev, not dated

• Agricultural Innovation Systems Investment Sourcebook: Concept Note, infoDev

• ICRISAT along with infoDev provides capacity building to UniBRAIN Agribusiness Incubators in Africa, infoDev, not dated

• Agricultural Incubator Best Practices Training Pilot DRAFT, infoDev, not dated

Kenya mHub • Capability Profile, Akirachix, October 25, 2010

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

23

© UNIVERSALIA

• Mobile Social Networking Proposal, Akirachix • Kenya mHub grant agreement to Akirachix, infoDev, December 10, 2010

• Kenya mHub Grant Agreement Amendment, infoDev, October 18, 2012 • Mobile Garage Financial Report, Akirachix, May 2012

• Mobile Social Networking in Kenya Quarter 1 Narrative Report, Akirachix, 2011

• Kenya mHub Scorecard, Akirachix, June 2012

Kenya mLab • Regional mLab in East Africa Grant Agreement to iHub Consortium, infoDev, September 4, 2012

• Memorandum of Understanding for Regional mLab, iHub Consortium, September 14, 2010 • mLab East Africa Business Model, iHub Consortium, 2011

• mLab East Africa Interim Financial Report, iHub Consortium, September 18, 2012 • Simplified Financial Management Assessment Report, iHub Consortium

• mLab East Africa Score Card, iHub Consortium, June 20, 2012 • mLab East Africa Information Brief, iHub Consortium, April 15, 2011

• mLab East Africa Interim Progress Report, iHub Consortium, August 5, 2011

• mLab East Africa Interim Progress Report, iHub Consortium, March 31, 2012

Mozambique Business Incubation • Revised Strategy for Mozambique Incubator, infoDev

Tanzania Agribusiness Innovation Initiative • Feasibility Assessment for an Agribusiness Innovation and Entrepreneurship Center (AIEC) in

Tanzania, Andrew Temu, Kathleen Charles, Julius Okello, Steven Giddings, May 5, 2011 • The Agribusiness Innovation Center (AIC) of Tanzania Final Proposal Plan, infoDev, September

24, 2012

• 3rd World Bank Agribusiness Workshop in Tanzania Report, September 19, 2012

Tanzania Business Incubation • Business Incubator in Dar es Salam Grant Agreement to COSTECH, infoDev, December 14, 2010

• Business Incubator in Dar Es Salam Grant Agreement Amendment, infoDev, November 18, 2012 • Dar Teknohama Business Incubator Financial Report, COSTECH, October 2012 • Dar Teknohama Business Incubator Second Progress Report as per Grant Intermediary Project

Milestones, COSTECH, January 2012 • DTBI Scorecard, COSTECH,

• DTBI Business Growth and Development/Marketing Strategy, COSTECH

Tanzania mHub • Mobile Social Networking Capability Profile, COSTECH

• Financial Report for COSTECH Mobile Social Networking Project, COSTECH, November 2012

Uganda mHub • Capability Profile, Mobile Monday Kampala

• Mobile Monday Kampala Interim Financial Reports, October 2012

• Mobile Monday Kampala Financial Report from April 2012 to June 2012

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

24

December 2013

© UNIVERSALIA

Vietnam Business Incubation • Grant Agreement for Virtual Incubation Pilot Program in Vietnam to TOPICA Education, infoDev,

March 6, 2012 • START TOPICA Activity and Targets Plan, TOPICA, September 27, 2012

• START TOPICA Implementation Plan, TOPICA • Lessons on Virtual Business Incubation Services, infoDev, September 2011 • START TOPICA Itemized Budget, TOPICA • Virtual Incubation Pilot Program in Vietnam Project Monitoring and Evaluation Data, TOPICA

• Virtual Incubation Pilot Program in Vietnam Project Scorecard, TOPICA, March 12, 2012

Vietnam mHub • Grant Agreement for Mobile Social Networking in Vietnam to TOPICA, infoDev, December 10,

2010

• MSN Activities Report, TOPICA, January 2012

Vietnam mLab • mLab East Asia Grant Agreement to Saigon Hi-Tech Park (SHTP), infoDev, November 28, 2011 • mLab East Asia Implementation Plan, SHTP, September 2012

• Regional Mobile Applications Labs for Asia: Focus Group Discussion, Tim Kelly, Toni Eliasz

• Steering Committee on mLab East Asia Meeting Minutes, SHTOP, July 19, 2012 • mLab East Asia Interim Progress Report, SHTP, September 30, 2012

• Consortium Agreement, Socialist Republic of Vietnam, February 3rd, 2012 • Terms of Reference, Grant award to Host organization(s) for the Regional Mobile Applications

Laboratory in Asia, infoDev, not dated

Partnership/ grant Agreements • Trust Fund Administration Agreement with Finland • Fourth Amendment with Finland C

• Cambodia Grant Agreement Amendment

• Cambodia Disbursement Letter

Steering Committee Meeting Minutes • Inaugural Steering Committee Meeting Minutes • Second Steering Committee Meeting Minutes

• Third Steering Committee Meeting Minutes • Fourth Steering Committee Meeting Minutes

• Fifth Steering Committee Meeting Minutes

• Budget and Workplan Document - 5th Steering Committee Meeting

infoDev Documents • infoDev Work Program Overview • infoDev Results framework 2010-12

• IDA Incubator Scorecard • Network of Business Incubators

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

25

© UNIVERSALIA

• CSBKE M&E Framework • EPIC PAD

• Reference to Business Plans for CICs online • infoDev Semi-annual Report and PPT

• Donor Committee Meeting

• Impact PPT + Tim and Seth PPT to Donors • Meetings set up with additional infoDev staff, RFs and Christopher Gerrard

• infoDev Operational Manual • infoDev Staff List FY 09 and FY12

• infoDev Disbursement FY09 and FY12

• Updated profile table of infoDev initiatives • infoDev sources of revenue

• Update of the Results framework FY08-10 (as of May 2010) • infodev Annual report Fy08

• infodev report 2009

• infodev Staff list 2007-2008

Finland Documents • Finland Program Document • Finland Annex on Implementations

• Draft Progress Report Finland

• Finland Development Policy • PPT Presentation Completed in Finland Jan 2012

KTF Documents • A list of KTF grants • Sample call for proposals

• KTF Progress Report 2011 • KTF Back to Office Report

• KTF Progress Report • KTF Amendment

CSBKE • Sixth Steering Committee Meeting documents CSBKE • On-demand request for CSBKE Country List

• CSBKE budget breakdown by activity and grant

• CSBKE Steering Committee documentation

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

27

© UNIVERSALIA

AA pp pp ee nn dd ii xx VV II II II RR ee cc oo mm mm ee nn dd aa tt ii oo nn ss 22 00 00 77 EE vv aa ll uu aa tt ii oo nn oo ff ii nn ff oo DD ee vv

infoDev Evaluation Recommendations (2007) • infoDev donors and program management should take immediate steps to address the potential for a

funding crisis.

• infoDev should develop a donor communication and involvement strategy so as to revitalize the participation of the governing body in providing overall direction to infoDev.

• infoDev should adjust the approach for generating financial resources, based on the outcome of the special Donor forum proposed in Recommendation 1.

• infoDev should strengthen the functioning of its Donors’ Committee so that it can effectively set direction and play its oversight role.

• The Donors’ Committee should establish a mechanism for providing appropriate supervision of, and guidance to, the Secretariat/program management in between the meetings of the Committee.

• infoDev should continue to integrate developing countries in its governance system.

• infoDev’s Secretariat should align its staffing to the model adopted for generating resources.

• The Secretariat should strengthen infoDev’s planning, monitoring, evaluation and reporting systems.

• infoDev’s Secretariat should develop an explicit strategy for capacity building.

• infoDev’s Secretariat should develop and appropriately resource a communications strategy that enhances knowledge sharing.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

29

© UNIVERSALIA

AA pp pp ee nn dd ii xx II XX OO nn -- LL ii nn ee SS uu rr vv ee yy oo ff 22 00 11 11 GG ll oo bb aa ll FF oo rr uu mm PP aa rr tt ii cc ii pp aa nn tt ss -- -- SS uu mm mm aa rr yy

RR ee pp oo rr tt 1. BACKGROUND INFORMATION

1.1 How familiar are you with infoDev and the way it works? Please use the scale below to indicate your degree of familiarity, where 5 is “very familiar” and 1 is “not at all familiar”

Response Chart Percentage Count

1-Not at all familiar 0% 0

2- 10% 8

3- 27% 21

4- 41% 32

5-Very familiar 23% 18

Total Responses 79

1.2 Which of the following best describes how often you interact with infoDev?

Response Chart Percentage Count

Daily 1% 1

Weekly 10% 8

Monthly 25% 20

A few times per year or less 61% 48

Never 3% 2

Total Responses 79

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

30

December 2013

© UNIVERSALIA

1.3 Are you from Finland?

Response Chart Percentage Count

Yes 4% 3

No 96% 76

Total Responses 79

1.4 What region(s) of the world are you currently working in?

Response Chart Percentage Count

East Asia and Pacific 14% 11

Latin America 10% 8

Caribbean 1% 1

Europe and Central Asia 13% 10

Middle East & North Africa 22% 17

Africa 34% 27

South Asia 18% 14

Global 8% 6

Other (please specify:) 5% 4

Total Responses 79

1.4 What region(s) of the world are you currently working in? (Other (please specify:)) # Response

1. US

2. USA

3. USA

4. South East Asia

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

31

© UNIVERSALIA

1.5 What type of organization do you work in?

Response Chart Percentage Count

The World Bank 0% 0

Other multilateral organization 5% 4

Private sector business/company 15% 12

Self-employed entrepreneur 13% 10

Incubator 25% 20

Government 9% 7

NGO or civil society organization 14% 11

Academic institution 8% 6

Parastatal 1% 1

Other (please specify:) 10% 8

Total Responses 79

1.5 What type of organization do you work in? (Other (please specify:)) # Response

1. Multinational corporation

2. applied research

3. Think Tank

4. Partnership

5. Private company jointly with State University

6. Incubator Network

7. Private philanthropy

8. Consutant

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

32

December 2013

© UNIVERSALIA

2. infoDev RELEVANCE Strongly

Disagree

Disagree Agree Strongly

Agree

No

Opinion

Don't

Know

Total

Responses

2.1 infoDev’s current mission

that focuses on promoting

the growth of innovative

technology-enabled

enterprises is well known to

me.

0 (0%) 4 (5%) 33

(43%)

38

(49%)

2 (3%) 0

(0%)

77

2.2 infoDev’s current mission

that focuses on promoting

the growth of innovative

technology-enabled

enterprises is actively

endorsed by my

organization.

3 (4%) 7 (9%) 31

(40%)

30

(39%)

5 (6%) 1

(1%)

77

2.3 infoDev’s programs and

/or activities that focus on

promoting the growth of

innovative technology-

enabled enterprises are

relevant for my organization.

1 (1%) 3 (4%) 29

(38%)

42

(55%)

2 (3%) 0

(0%)

77

2.4 infoDev actively

promotes the growth of

innovative technology-

enabled enterprises.

3 (4%) 4 (5%) 39

(52%)

25

(33%)

2 (3%) 2

(3%)

75

2.5 infoDev has a well

defined role in promoting

the growth of innovative

technology-enabled

enterprises.

4 (5%) 7 (9%) 38

(49%)

22

(29%)

4 (5%) 2

(3%)

77

2.6 infoDev has a distinct

comparative advantage in

promoting the growth of

innovative technology-

enabled enterprises.

0 (0%) 7 (9%) 29

(38%)

24

(32%)

6 (8%) 10

(13%)

76

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

33

© UNIVERSALIA

Strongly

Disagree

Disagree Agree Strongly

Agree

No

Opinion

Don't

Know

Total

Responses

2.7 infoDev

initiatives/activities/products

are driven by a clear

understanding of the growth

needs and requirements of

innovative technology-

enabled enterprises.

3 (4%) 9 (12%) 40

(52%)

15

(19%)

6 (8%) 4

(5%)

77

2.8 infoDev has a strong

track record in promoting

the growth of innovative

technology-enabled

enterprises for improved

competitiveness.

0 (0%) 5 (7%) 32

(42%)

22

(29%)

7 (9%) 10

(13%)

76

2.9 infoDev has a strong

track record in promoting

the growth of innovative

technology-enabled

enterprises for job creation.

0 (0%) 6 (8%) 36

(47%)

10

(13%)

13

(17%)

12

(16%)

77

2.10 infoDev has a strong

track record in promoting

the growth of innovative

technology-enabled

enterprises for sustainable,

inclusive growth.

2 (3%) 6 (8%) 30

(39%)

16

(21%)

11

(14%)

12

(16%)

77

2.11 infoDev has a strong

track record in engaging with

different stakeholder groups

0 (0%) 4 (5%) 26

(34%)

33

(43%)

5 (7%) 8

(11%)

76

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

34

December 2013

© UNIVERSALIA

3. infoDev RESULTS Strongly

Disagree

Disagree Agree Strongly

Agree

No

Opinion

Don't

Know

Total

Responses

3.1 infoDev

generates valuable

new knowledge

related to

promoting the

growth of

innovative

technology-

enabled

enterprises.

0 (0%) 8 (11%) 37 (50%) 22 (30%) 5 (7%) 2 (3%) 74

3.2 infoDev shares

valuable new

knowledge related

to promoting the

growth of

innovative

technology-

enabled

enterprises.

0 (0%) 5 (7%) 37 (50%) 24 (32%) 5 (7%) 3 (4%) 74

3.3 infoDev is one

of my most

important sources

of information

related to

promoting the

growth of

innovative

technology-

enabled

enterprises.

3 (4%) 23 (31%) 25 (34%) 17 (23%) 6 (8%) 0 (0%) 74

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

35

© UNIVERSALIA

Strongly

Disagree

Disagree Agree Strongly

Agree

No

Opinion

Don't

Know

Total

Responses

3.4 infoDev is a

leading

international ‘Lab’

in promoting the

growth of

innovative

technology-

enabled

enterprises.

0 (0%) 11 (15%) 35 (48%) 14 (19%) 6 (8%) 7 (10%) 73

3.5 infoDev has

raised the profile

of innovative

technology-

enabled

enterprises as

enablers of growth

at a global level.

1 (1%) 5 (7%) 35 (47%) 19 (26%) 7 (9%) 7 (9%) 74

3.6 infoDev is a

global leader vis à

vis promoting

innovative

technology-

enabled

enterprises as

enablers of

growth.

2 (3%) 7 (9%) 31 (42%) 17 (23%) 7 (9%) 10

(14%)

74

3.7 infoDev’s

projects, products

and/or activities

vis a vis promoting

innovative

technology-

enabled

enterprises as

enablers of growth

represent “cutting

edge” thinking.

1 (1%) 5 (7%) 35 (47%) 16 (22%) 8 (11%) 9 (12%) 74

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

36

December 2013

© UNIVERSALIA

3.8 Have infoDev’s experiments in promoting the growth of innovative technology-enabled enterprises influenced the profile, thinking and/or actions of your organization?

Response Chart Percentage Count

Yes, 68% 48

No 32% 23

Total Responses 71

3.9 If yes, please give an example where infoDev has influenced you or your organization? # Response

1. improved our marketing strategies through InfoDev able to better present our products to

potential customers and investors

2. On Globalization of our Incubator initiative and incubators training modules/trainers

3. good practices on business incubation management

4. capacity building

5. Our organization is being more proactive and regionally oriented.

6. I was very impressed with the discussions I had with Oltac Unsal, both at Helsinki and later in

India. He has a keen sense for product positioning and product marketing that we were able to

learn from.

7. Connecting to global players around mobile entrepreneurship.

8. Through a grant received to help streamline, document, proceduralize incubation process and

services delivery. This enabled us to expand the use of ICT in increasing efficiency, transparency

and better tracing of our performance.

9. Our organization has assisted infoDev in running some training programmes.

10. design of acceleration program

11. In the course of developing a proposal for infoDev, we developed a new approach to fostering

innovation. We did not get the grant, but it was educative.

12. The financial resource award for top 50 SME's in Developing countries assisted us to pilot the

our agency business model

13. InfoDev did a case study on our Incubator and the relevant consultant provided excellent

feedback during and after the case study.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

37

© UNIVERSALIA

14. infoDev trainers have worked seamlessly with our trainers to share their knowledge of business

incubation. This has filled gaps in our own experience of business incubation and we have also

benefited from observing the effective way in which they conduct their training.

15. The first global forum held India (the policy round table on seed funding and resolution passed

by the forum) translated in to the local government setting up Seed Funds in Incubators As a

grantee organization (capacity building) helped us to ramp up our incubation activities The

knowledge and exposure through online resources / global forums helped us to keep us abreast

of the developments in the Incubation areana. For eg, we came to know about Soft Landing in

one of the global forums and we could start a Soft landing program in 2009 and successfully

helped a German firm to set up their manufacturing unit in our region

16. We grow to Indonesia, Malaysia, Singapore market not just Vietnam

17. One of the startup companies from my previous incubator took place in the global forum

competition in Finland and had support from infoDev for growth.

18. InfoDev support and funding was very important in the early stages of launching our incubator,

iPARK in Jordan. Also, they have been supportive and involved in our business angel Network,

Bedaya

19. The workshops during the 4° Global Forum in Helsinki were been very important to me. The

whole Forum inspired me a new vision about entrepreneurship and business incubation in my

country. When I came home, I shared with my team the networking experience and contents;

and we begin developing new actions and projects, to improve the government role into

innovation ecosystem. After that experience, was done an event: "Jalisco Emprende Innova",

a national conference whose did offer 6 modules by infoDev´s training incubators program.

Many people by different mexican cities participated in training modules; the evaluation and

comments were amazing. infoDev, and RedLAC, both contributed to improve the global vision

for incubators and its managers, consultants and stakeholders.

20. My organization has been influenced by infoDev by having been selected for participation in the

2011 Global Forum. This introduced me to a global network of people focused on

Entrepreneurship and innovation.

21. InfoDev helped me spread the story. As a local company we had zero recognition. Once we've

been recognized by InfoDev, many companies shown interest in us.

22. required report to much, I think 6months for 1 report.

23. Clarified the need to design special outreach for subsistence farmers, particularly women.

Reemphasized the difference between expert content and learning design. Underlined need to

bring women experts to the podium to share knowledge with all participants - not just women.

Reminded us that it is impassioned people who ignite and fuel change. Prompted us to

reexamine and include the variety of ways in which entrepreneurial energies can be encouraged

- in collectives, cooperatives, peer-to-peer systems, public private partnerships, etc.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

38

December 2013

© UNIVERSALIA

24. We are supporting one project which also receives support from InfoDev

25. InfoDev's programs have expert contents and give a global reach out to look at incubation at a

global level and help companies grow.

26. No activities in my organization but I visited some centers in Africa and India which are very

fruitful technology entrepreneurs.

27. Participation in infoDev’s 4th Global Forum, held in Helsinki, Finland in May 2011, where the

Company has been selected as the winner of the top 20 innovations and granted “Access to

Markets & Finance” award was crucial for the project promotion. It opened ample opportunity

to cooperate with the leading foreign institutions as well as to seek financing resources.

28. infoDev introduced and connected our company with a global organization.

29. My organization has adopted the approach to train incubator managers in order to create a poll

of resources for rolling out 250 technology -based incubators in the country

30. InfoDev has funded our outreach activities that have enabled people in different parts of Kenya

to actively participate and contribute to the growth on technology.

31. InfoDev Innovation Program Helsinki,Finland

32. Improved and solidified by global strategy by exposure to global investors and entrepreneurs.

33. Opened up opportunities for access to venture-capital.

34. joint activities

35. The development of the Business Incubation Training Program for Business Incubator Managers

has been a major milestone for helping incubators throughout the world to adopt the best

practices in business incubation.

36. General (strategy) development of own activities

37. exchange best practices in business incubation

38. Training on Incubation

39. The thinking, strategies, and methodologies in setting up and managing incubator in our

organization.

40. Our organization has prepared itself to organize and network outside the country and to

contribute to the incubation movement in the Asia through capacity building initiatives.

41. Info Dev has influenced through the staging of the global conference on innovation /

entrepreneurship. I have attended brazil and Helsinki and both conferences provided myself /

my organization valuable training, great speakers and topics

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

39

© UNIVERSALIA

42. With the support of InfoDev, a strong policy of Incubation process is developed in the main

sectors: ICT, Agribusiness, etc.. At the same time, a competitiveness strategy has been

developed

43. Actually it's a bit uncanny how a group of colleagues that I work with in organizing events or

forming new groups in East Africa have visualized how to build out the mobile social networking

infrastructure, ecosystem, only to discover that infoDev had already thought of it and thought it

through, as manifest by one or another call for proposals, such that we were encouraged that

we were on the right track and got additional guidance from them.

44. Our organization, Information Technology Professional Forum (ITPF), has been successful in

establishing Government Owned Business Incubator Program under Department of Cottage and

Small Industry. A lot of awareness has been created at academic institutions led by top

Universities of Nepal. It has increased the awareness in Government and Academic Institutions

that Technology Based Business Incubation is the engine for Growth of the country.

45. Through grants from the infoDev and the information provided, TBIF Rwanda incubatees have

been able to realize their dreams of initiating business at the average of 80%.

46. Working closely with the infoDev, I have been referring to its tools, achievements and

approaches most times in my similar works.

47. infoDev's experience working with incubators elsewhere around the world has positively

influenced the design and operations of our incubator. This global knowledge resource allowed

our incubator to experience much more rapid growth.

48. infoDev gave us the support with which we started our business incubator. We have since

become a regional leader in incubation and we have leveraged our experience in enhancing our

other activities like R&D; technology transfer; and overall skills/technological capacity to the

point of being recognized as a centre of excellence for the East African Community in R&D.

49. InfoDev taught me business incubation. After leading an InfoDev funded project, I decide to

create a private business incubator which is running without subsidies for the past 4 years.

InfoDev provided knowledge through the website and training

50. With Idisc Kit and Access information from the web and networking.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

40

December 2013

© UNIVERSALIA

4. LOOKING AHEAD

4.1 What changes if any should infoDev make to maximize its added value in promoting the growth of innovative technology enabled enterprises to improve competitiveness, employment and sustainable, inclusive growth in the future? # Response

1. Keep a focus on the ICT sector and ICT use in enterprises.

2. InfoDev should be inclusive and not confine its projects to 3rd World Countries.

3. InfoDev must partner to sustain and scale like it did for region wise incubators network it must

also partner with sectoral leaders in the field of climate change, mobile, agriculture so that it will

be effective in delivery of service and successful. Further it must directly or indirectly facilitate

funding of new incubators/incubatees.

4. Co-incubation and internationalization of start-ups through capacity development of regional

networks Seed Funding and Angel Networks for the benefit of entrepreneurs Technical

Assistance to entrepreneurs Access to Markets programs for the benefit of entrepreneurs

Capacity development of incubation staff especially with recent trends and models including

acceleration, angel investment, etc.

5. partnerships and specific programs for the ME

6. Difficult to summarize in few lines

7. In technology areas, include key corporations in the particular area or a coalition of enterprises.

Also perhaps include NESsT as a part of the process.

8. Hand-holding (even if, for a limited period of time) the Top-20 winners to enable them to refine

their go-to-market approach in other geographies would be immensely helpful.

9. There is very little evidence based material on "the added value".

10. infoDev needs more presence on the ground. Washington led activities end up being more of

'coordinating' nature than of 'catalyzing and sustainable'. Many of the partners need holding of

hands. Most modern organizations are led 'from the ground', not from the HQ's. There is a bit

of this tendency in infoDev. But much less than in many other financing institutions/NGOs.

11. Activities should be focused for longer term rather than taking them as initiatives for few years.

12. no

13. N/A

14. It should have more critical thinkers on board and not become too complaisant and conformist

to the mainstream. How to retain innovativeness in systemic innovation.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

41

© UNIVERSALIA

15. I don't know other country but in Tanzania they just rely on the Government/Public institution

my opinion more consideration should be to Private Sector like NGO's, less bureaucratic and

more entrepreneurs can get access easily.

16. Sensitize its programme through electronic and print media to the general public.

17. No changes are recommended.

18. - We received access to marketing, but the access to funding has not yet matured.

19. We believe that infoDev could make the greatest contribution by supporting nascent and

ongoing business incubation initiatives rather than trying to set up new ones. The promise of

World Bank sourced funding is attractive to institutions approached by infoDev but it may not be

the way to achieve most value added or sustainability from infoDev's unique resources.

20. A two layered approach on promoting Innovation and Entrepreneurship. The knowledge

exchange program (for disseminating knowledge and best practices) at the global level (online

platforms / training managers / global forums etc..) A country level program focusing on the

specific country level needs (working with all stakeholders to design and implement programs

that are relevant to the local needs)

21. Hire young people to work for the infoDev. Old people's thinking is slow and not flexible.

22. None necessary

23. infoDev must continue developing contents related to innovation, competitiveness, employment

and sustainability; but not only like presencial training. Improving "idisc.net" and create new

support virtual centers, is very important to maximize impacts.

24. I think a additional focus on building a relationship between infoDev and some key innovation

and entrepreneurial centers around the world would allow enhanced information sharing and

possible business relationships.

25. Regarding the Global Forum: Depend less on "experts as usual" and open more space at the

planning, policy and decision-making table (and the podium) for innovators whose practices are

create new landscapes of possibility - especially youth, indigenous peoples, women and those

engaged in expanding sustainability - in the sense of enhancing ecosystems and strengthening

communities while developing economies. Coach presenters on how to create more interaction

with audiences during lectures, panel discussions, opening and closing sessions, etc.

26. It should reshuffle the support areas. There more developing areas to be addressed like Ethiopia

which has no support for technology innovation so far.

27. At this stage no suggestions.

28. infoDev should have a bigger team of professional consultants. The case managers of infoDev

should be more active.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

42

December 2013

© UNIVERSALIA

29. InfoDev should implement practical strategies in the quest to promote growth of innovative

technology enabled enterprises by promoting the applicable plans of successful enterprises

30. Reduce the bureaucracy that small and medium enterprises and organizations need to go

through to work with them.

31. The World Bank, should finance worldwide pilote projects using innovative technology

promoted by InfoDev program

32. First there needs to be a contextualized solution to introduction of new technology to ACTUALLY

enable the enterprises to understand how and why these systems work to their advantage.

From our experience in Tanzania there is a lot of disconnect among the stakeholders in terms of

how to mobilize technical and financial resources, although the InfoDev focus is a very good one

and can actually improve competitiveness in the long run

33. B2B linkage developments among the registered members as well community based projects

34. More global accelerators/incubators

35. Increasing focus on technologies that target job creation in rural settings and opening up those

markets

36. out of Washington, more local presence

37. More actively support networks and organizations that promote technology entrepreneurship in

developing countries.

38. 1- infoDev should help technology incubators in developing countries focus more on creating

stronger international market linkages. 2- infoDev should promote the utilization of local

enterprises in providing products and services in World Bank funded innovative technology

projects.

39. Widen the scope of targeted companies and enablers - not too exclusively focused on "fashion"

of "high growth / high impact" companies.

40. To take full control of regional network and run may be by having one staff fully on ground in

Africa to coordinate AIN

41. 1. infoDev shall have continuous efforts in strengthening the regional networks of infoDev.

42. Can't say - haven't engaged actively enough with InfoDev, do not have insights into its current

full scale activities.

43. provide a database source lookup of sme's looking to link with firms for business opportunities

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

43

© UNIVERSALIA

44. I don't know that I'm familiar enough with infoDev's existing efforts in this area, however I am

seeing the evolution, maturation of our developer entrepreneur community and its ecosystem,

the maturation of the mixed bag of innovation hubs, incubators, MoMo, hackathons, advent of

revolving funds, accelerators, and would welcome initiatives that could help keep the leaders

supplied with the necessary mentoring and support.

45. 1. Direct project level intervention in Nepal. 2. Raising the awareness of future members

(politicians) of Constituent Assembly on the importance of innovative technology enabled

enterprises for economic development of the country.

46. I believe that if infoDev's wanted to achieve its' true intention to grow sustainable innovative

technology than it should spend some time with the Top 50 SME's to see how they can assist

these businesses in gaining traction on their objectives. If I speak for myself, I believe I have a

good concept which could materialize into a potential product that could be commercially

accepted. It would have been beneficial to me if infoDev held a more in-depth interview with

me to understand and consider my concept. There was no follow up support after winning the

competition. During the whole competition and forum exhibition I was led to believe that they

were serious enough to assist the Top 50 SME's in developing their business. At present, I feel

that they may have had the intent but no support was offered after the forum. In other words,

after winning the competition there was no further interaction between infoDev and myself.

47. To facilitate a global network and entrance of lower income countries’ companies.

48. Swiftness in its works

49. Working in innovation development takes time. I think infoDev would further maximize its

added value if the projects they worked on were established as longer-term programs of 4 or 5

years. This would allow an appropriate amount of time for programs to get set up to support

innovative technology enabled enterprises (given public and private partnerships involve

politics), and then to be able to show impact and positive movement towards sustainability.

50. Try harder to build on past experiences with institutions they have supported. That way both

parties would learn how best to maximize the opportunities, minimize pitfalls, and optimize

resources.

51. InfoDev should have more projet in French speaking countries in Africa and translate its

materials in French. InfoDev should better inform African countries , particularly policy makers

of the success stories

52. Comunicación constante con cada integrante de la red e incrementar el número de reuniones

y/o eventos con los asociados e interesados en intercambiar experiencias y promover el

desarrollo emprendedor.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

44

December 2013

© UNIVERSALIA

4.2 Which are two ways in which infoDev has concretely contributed to improving the way in which you work? # Response

1. None

2. Sharing experience and Network

3. Learning Incubation Good Practices through the interaction with regional experiences and being

a certified trainer Learning informally from the infoDev network of practitioners during the

Global Forums and other events

4. networking and capacity building and available resources

5. - new partnership - know how

6. In joining together so many small entrepreneurs and government programs, InfoDev has

become a great way to meet with all of them, and incorporate them into other

initiatives...networking at a high level, if you will.

7. It helped us in a complete rethink on our go-to-market strategy which was earlier not suited for

different geographies.

8. Enabling international networking environment.

9. infoDev has enabled creation of a channel to interact with innovation policy and decision makers

infoDev has supported establishment of platforms for engaging and catalyzing growth of ICT

startups, thus making it easier to interact with them

10. 1. Have made us realize the value of high growth entrepreneurs to promote entrepreneurship as

a whole. 2. Business themselves can be enablers for other entrepreneurs.

11. networking

12. Better access to international best practices Methods of bench marking

13. infoDev has opened up opportunities to meet innovators and intermediaries in the innovation

system globally through attending infoDev events and networking with infoDev organizers.

14. After attending the Conference in 2011, i learn a lot which help me personal in developing our

business incubator in our NGO.

15. Manner of dealing with people and effective management of scarce resources.

16. None.

17. The case study InfoDev did was an excellent way to use as a point of reference and to compare

different incubation models. InfoDev Global Forum provided an excellent platform to network

and interact with peer groups and explore new opportunities globally.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

45

© UNIVERSALIA

18. - They have been unable to obtain companies in the MENA region for us to sell our products to.

So they have not actually contributed to improving the way in which we work.

19. infoDev is an immensely valuable source of information through idisc.net and from individuals.

Being able to call on knowledgeable and well trained trainers has been a tremendous asset to

our agribusiness incubation initiative.

20. - Greater exposure to various dimensions of Business Incubation - At a personal level, I was

benefited by the Master (Incubation) Trainer workshop that helped me to engage in training

aspiring Incubation professionals.

21. 1. Meeting new great people. 2. Think global way.

22. - Funding - Knowledge sharing

23. Training & access to information

24. We develop two strategies after knowing infoDev contents: 1) Sectorial Business Incubation

(incubators in specific enterprise sectors) 2) Technology entrepreneurship and social inclusion

(to resolve problemas to the base pyramid poblational)

25. 1. Visibility 2. Showed that internationalization is an important stage of growth

26. Many InfoDev Global Forum participants are more than ready for change and new ways of doing

things - this has led to greater innovation in our own designs for conferences, meetings and

training. We have gained confidence that our brain-based learning transcends boundaries

(national, social, etc.) so we are adding more leading edge innovations to our practices.

27. Capacity building program for technology incubators and SME seed capital financing.

28. After winning Global Top 50 and Top 20 awards in 2011, SolConEnergy was the first candidate

for the EBN Softlanding Pilot and was granted for the amount of $10 000. This grant is entirely

intended for internationalization of the project for bringing the experimental sample of CPV

module to the prototype level. Strategic partners were defined - Fh-ISE, Germany; AWM,

Switzerland. SolConEnergy executed MOU with Fh-ISE. Powering Agriculture USAID Project

Proposal was prepared and submitted.

29. infoDev should improve coordination and work closely with the regional ICT incubator. infoDev

can better use its networks to help the entrepreneurs access to markets and financing.

30. Training and development

31. Funding and expert support. Links to similar networks from around the world. Raising the profile

of our organization.

32. the innovative technology enterprise with the help of InfoDev prepare pilot projects to be

submitted for financial support from the world bank.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

46

December 2013

© UNIVERSALIA

33. I was helping entrepreneurs to evaluate their needs but certainly one way this can assist -- is

stakeholder decision making and recognition of which products are most competitive especially

value added products like sunflower oil; shea butter etc.

34. Business development using infoDev's toolkits

35. global exposure

36. -Improved business sense -Access to different markets

37. Supporting the constitution of the Global Network of Business Incubators, as well as the regional

networks. Developing and launching the Training Program for Incubator Managers.

38. 1- Through the infoDev forum we were able to make contacts and share experiences with

entrepreneurs from other developing countries. 2- We had to make a joint venture with a larger

enterprise in order to tackle regional markets

39. Widen the basis of information and knowledge Added to the network of contacts

40. Training and awareness through exposure to how Incubators are managed in other countries

41. Training program and modules, and networking opportunity

42. 1. Knowledge on business incubation through global forums and workshops. 2. Master trainer

of infoDev BI training program provides opportunity to train new managers

43. - networking conference where it was possible to meet social entrepreneurs and promoters

from across the globe - a platform for engagement with other stakeholders

44. after attending the brazil global conference 2009, and the training on virtual incubation, I was

confident that the way we were delivering business support was on the right track gaining the

data from the women’s committee outlining research that women are being held back in

business through lack of confidence and self esteem

45. Leading Incubation process in ICT and Agribusiness Development of SME's competitiveness

strategy

46. infoDev has played a key role in supplying me with much needed mentoring, through enabling

me me to participate at OIAS, Global Forum, and other similar fora, and through those I was

encouraged as I became aware of a much greater camaraderie of like minded pioneer

adventurers in the ICT4D space than I believed existed. That awareness also gave me a greater

sense of mission, also perspective, an appreciation of the importance of our joint endeavor. This

probably also improved my ability to report, write about our experiences, experiments, to the

end that we could encourage our colleagues to continue to push the envelope. The requisite

quarterly reporting of our expenses from an infoDev grant gave a greater sense of proportion

and responsibility.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

47

© UNIVERSALIA

47. 1. Understanding of the importance of innovation & enterprises for growth oriented society. 2.

Created local level expertise in Business Incubation in Nepal.

48. None.

49. Provided necessary information which is the base of technological business assessment.

Provides grants where it is necessary.

50. Global knowledge sharing Engaging local practitioners/professionals in its all works

51. (1) infoDev has helped us to design, develop and implement high-impact innovation and

entrepreneur enabling programs, based on their deep experience worldwide. (2) infoDev has

actively helped us to join the global knowledge network of those working to develop innovative

technology enabled enterprises, and interacting with these thought leaders have significantly

helped our programs.

52. Financial support and networking opportunities

53. Training and networking

54. 1. Herramientas de gestión mediante las capacitaciones 2. Participación de redes e intercambio

de experiencias entre diversos agentes que participan del ecosistema de emprendedor.

4.3 How could infoDev better serve your needs? # Response

1. Cover its project scope to include Malaysia

2. Community of Practice in Agriculture must be practiced and not preached or operated for the

sake of project and publicity

3. Developing the eco-system in MENA for entrepreneurs and innovation Developing Access to

Markets and Finance in MENA region

4. we need a special program for Palestine

5. - more projects involving active members

6. To include early on the key companies in given areas of expertise to assist in evaluating

programs and technologies.

7. Communication on results for stakeholders should be better. Planning interventions together

with the stakeholders, especially recipients, and the donors. InfoDev has produced some world

class knowledge products (sourcebooks) but at the same time its internal reporting and

reporting to donors/investors is lacking far behind the WB standards.

8. By coming closer to markets

9. co incubation more networking more business matching

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

48

December 2013

© UNIVERSALIA

10. Expansion of the scope of work that we are currently doing as mHub Nepal.

11. finance projects

12. Less network based access (via regional networks) and more hub and spoke access, one to one

communications.

13. [In my new organization] infoDev could be more proactive in collaborating with us in developing

different training schemes for different players in the innovation ecosystems.

14. They can support our business incubator, even when you write to them they are not reply.

15. providing evaluations and deeper insights

16. By exposing more government officials to it's trainings and activities.

17. We proposed novel ideas in response to a RFP. The award was made to another entity. But our

ideas were then used for a subsequent RFP. Good that our ideas are being used. But better if

we could see some concrete benefits too.

18. N/A

19. - I feel that they are understaffed and don't have the capability of properly working closely with

us to help us achieve our needs; this leaves a lot of room for improvement.

20. infoDev could add even more value by promoting networking between their African agribusiness

incubators and those supported by UniBRAIN

21. - Most discussions happen / gather momentum one month before global forum and dies down

after the forum - infoDev needs to accelerate community engagement (using social media and

other apt tools) on a continuum.

22. 1. Getting more people companies into the network. 2. All the Incubators in South East Asia are

now dead or very inactive! It's bad.

23. No changes

24. Developing on line training for your contents and creating contents in different languages

(Spanish, Portuguese).

25. I can't say today that I have an ongoing relationship with infoDev. This may very well be my own

fault but for whatever reason I have not become aware of the benefits of such an ongoing

relationship for all parties. It is not that I don't want to be involved or to contribute, but the

reasons for doing so need to be made abundantly clear. There needs to be an engagement

model that keeps infoDev relevant and important to me.

26. Facilitate more people to people interaction.

27. Capacity building program for technology incubators and SME seed capital financing.

28. It is desirable to facilitate the search for project investors on the basis of our Investment

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

49

© UNIVERSALIA

Proposal.

29. infoDev can use its influence to help us in marketing our products to "key" decision makers in

regional and global ministries of education. infoDev can also help in financing our clients to be

able to purchase our needed educational products (such as public schools in developing

countries).

30. Improve its communication strategy

31. Continued support of our programs and linking us to relevant funders and partners.

32. Recommendations from infoDev for United Nations institutions(UNDP, UNEP, IFAD, etc) to

promote and adopt in their projects the innovative technology products.

33. If this arm of World Bank private sector could please come over (I am now based in Burkina Faso

with SNV) and I can ARRANGE meetings with Chambers of Commerce and Maison des

Entreprises to do a demo and to explain (with video complement) how entrepreneurs have

changed the course of their future with participation in this Innovative Entrepreneurship

Agribusiness Center that would be ideal! Feel Free to contact me

34. funding

35. More global events and enabling global startups get more exposure to well-established startup

ecosystems like NY.

36. -Business management training to better handle logistics and finances of the company

37. out of Washington, more local presence

38. By providing information about opportunities in international markets.

39. Involve non-developing country information experiences at a wider scale Make a more diverse

spectrum of non-developing country experiences available Involve business enablers more

intensively in to projects and programs Help developing (global) standards and reference points

(with regional variations)

40. Through increased training more frequently and more participants

41. It is ok now

42. Periodic events and programs at country level and regional level will help the incubator

managers

43. Can't say

44. i would like to know what incubators have any focus on fashion or creative industry, or women

in business

45. Helping us to better mobilize donors Training programs on Incubation process

46. I hope that I can continue to make a meaningful contribution to the mobile social networking

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

50

December 2013

© UNIVERSALIA

ecosystem of which I am a part, and I expect that I shall find infoDev is somehow continuing to

play a behind-the-scenes role in enabling me and my colleagues in our various roles. If I could

nudge things, I'd like to help establish a training center for start-up entrepreneur developers,

modeled after the Nairobi based eMobilis.

47. 1. Provide appropriate training at local level collaborating with partners like ITPF. 2. Conduct a

study tour for national leaders to India, China, South Korea where innovating technology

enabled enterprises are happening.

48. 1. infoDev could offer their expert advice and guidance and options with which to proceed with.

2. More direct interaction with my concept and see how I could break it up into smaller

achievable goals.

49. to make a follow up

50. Being responsive to changing context of the enterprise/entrepreneur ecosystem

51. I thought hard about this question, and I think the only main comment I have on better serving

our needs would be that stated above in the answer to question 4.1 - to work within longer term

programs.

52. Support in expanding our incubator portfolio

53. More training and technical support. InfoDev could develop a network of mentors, coming from

countries that have track record on business

54. 1. Generando espacios de comunicación e intercambio de experiencias. 2. Desarrollando

capacitaciones que permita mejorar la gestión de las incubadoras de empresas y/o centros de

emprendimiento. 3. Brindar certificaciones y/o acreditaciones de gestión de incubadoras de

empresas y/o centros de emprendimiento.

4.4 Do you have any other comments or suggestions for infoDev? # Response

1. Clear vision, good leadership and open communication with walk the talk attitude is needed for

the InfoDev team.

2. I thank infoDev for their creativity and providing a space for experimentation

3. More focus on the ME

4. - transparency in running the regional networks

5. Yes...promote all of the staff in Finland in some way. Thank you for an absolutely perfect

conference. I sincerely appreciate the many efforts and contributions that they made.

6. see. 4.3.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

51

© UNIVERSALIA

7. infoDev often succeeds in avoiding the typical 'arrogance' of financier, but still sometimes steps

on this mine. So a bit more humility would be needed. Also the team should have more

concrete emerging market experience and be more representative of its clients (culturally).

8. no

9. No

10. infoDev should be a bit less bossy in the common playing field.

11. no

12. good job!

13. InfoDev team are doing very well and I hope and pray they will continue to do so. I hope more

opportunity will be given to those participants from developing countries.

14. no

15. - We were disappointed in the A2MF part; we saw no market exposure and no access to finance.

infoDev should focus on helping us with access to markets for our products.

16. I am very grateful for the input we have received from infoDev trainers but I think there is a lot

more potential for effective collaboration that should be exploited. As our incubators take off

the potential for mutual benefits from such collaboration will become more evident.

17. Please do not stop funding creation / capacity building activities for incubators. Using infoDev's

bandwidth and reputation, a greater corpus needs to be created every year and to be deployed

continuously for creation and growth of Incubators. (2004- 2008 models) Please do not

eliminate (discriminate) country like India just because local Govt. plays an active role in the

Incubation. A sub continent (1.3 billion population) requires more players to address the needs

18. I like infoDev very much, but please do your everything faster. And in Vietnam, please pay

attention to the private sector, small-medium businesses. Thank you.

19. No

20. In my opinion, infoDev might create programs with each continental network encouraging the

networks for be more effective regional promoters.

21. It feels to me that InfoDev needs internal refreshment in order to update their vision and

innovate from the platform that has been created. To be congruent, InfoDev needs to "model

the way" for innovators by being bold, integrative, and holistic. Internal continuous

improvement of the systems that support their activities is certainly needed to allow space for

risk-taking. Also, each conference offers an opportunity to move the field forward globally by

creating an experience for participants that places a marker on what has been accomplished and

then transforms their view of what is possible to do at next level of integration. At the Global

Forum, take collective on that path.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

52

December 2013

© UNIVERSALIA

22. The global forums are also need of infoDev support for participation. Currently the costs are

expected to be covered by individual participants and this may cause great challenge for

participants from developing countries.

23. If possible, to support the innovations approved by infoDev in the governmental structures.

24. We have been working with two huge clients (Palestine ministry of education and UNRWA) who

are interested in our products and services, however, they could not purchase large amounts

because of their limited budget. Can infoDev help in financing?

25. They have done well so far.

26. Yes, a more substantial outreach to organizations representing private sector and especially

agriculture producers is paramount. You need to devote more resources to partnership building

in country so these initiatives are not left hanging without support or knowledge where to seek

additional finance ie for IEAC to become a reality. I again would like to mention here in West

Africa (as you have done in Mali) the program can be expanded.

27. nil

28. Thanks for all your hard work.

29. Ideas are good but for them to be successful businesses there is need to teach entrepreneurs

how to run businesses i.e. asset management, tax issues, intellectual property etc.

30. no

31. see above

32. Global forum should come up annually instead of biannually

33. No

34. No

35. No

36. I would like to see cluster groups of a creative industry incubators we are the global

secretariat for fashion incubators, and there is a lot of interest in developing countries to start

fashion incubators. we have a virtual fashion incubator we created an online virtual incubator

for women to gain business skills

37. I have enjoyed a remarkably enriching experience in getting to know a little about my friends

and colleagues from infoDev. I usually feel quite overwhelmed at any of the events co-organized

by infoDev, challenged and humbled as I to try to apprehend a greater wealth and depth of

experiences, discoveries than I could have imagined, and yet, strangely, somehow feeling at

home.

38. infoDev program should be strengthened.

I n d e p e n d e n t E v a l u a t i o n o f i n f o D e v

December 2013

53

© UNIVERSALIA

39. I think the authenticity of infoDev's intention gets lost when they are vague about everything,

i.e. no clear and open communication. Hence, I think they should focus on providing clear and

open communication to all parties they intend to assist, as it deteriorates their reputation.

40. NA

41. Keep the good works going

42. Although it wasn't asked in the questions above, our team thought that the infoDev team does a

very good job at reacting to information, feedback, advice, or potential issues. Response time

for emails is very rapid, which is not always true of other groups. This is greatly appreciated.

Thanks for all the strong team efforts so far, please keep up the great work infoDev!

43. N/A

44. No

45. Mejorar e incrementar las diferentes formas de comunicación y generar constante espacios de

capacitación virtual.