ISO 9001:2000

1.ISO9001ISO/TC176/SC22.ISO9001ISO90011994ISO90021994ISO90031994ISO90021994ISO90031994123.,.

,GB/T19000GB/T19004

abcd14-8

1

PDCAPDCAPDCA

GB/T19004GB/T19001GB/T19004GB/T19001GB/T19001GB/T19001GB/T19004GB/T19001GB/T19004GB/T19004

GB/T24001-1996

1.1a) b)

1.2 7

2 ISO 9000:2000

3 ISO 9000:2000

(2000) (1994)

44.14.2

4.1 1.2P D C A

/

4.2 4.2.1 a b) c) d e)

GB/T19000-2000 idt ISO90002000 3.2.4 GB/T19000-2000 idt ISO900020003.2.5

4.2 1 2 a b c 3

ISO9001200064.2.34.2.48.2.2)8.38.5.28.5.36

4.2.2 a)1.2 b) c)

4.2.34.2.4

4.2.3. : 4.3 4.44.6

4.2.4

5 5.15.25.35.45.55.6

51

51::,::??

5.2 ,(7.2.18.2.1)

P D C A

1 2 3

5.3 a) b) c) d) e)

5.3

P D C A

5.4 5.4.1 7.1a)

1 2

a80%23b199925%c199910%d0.15%e19992%

f3g15%10%cdg

1-2

,

199%98%98%1-2

a)b)c)

2)95%95% 80% 80%

3100%99%

5.4 5.4.2 (QMS) a)4.1 b)

5.4 )))))))

5.4 )))))

5.5

5.5.1 1 2 3 4

5.5 5.5.2 a) b) c)

?

5.5 5.5.3

5.5.3

5.5.3

Open Door1~216

11Open Door

5.6 5.6.1 4.2.4)

12

5.6 5.6.2 a) b) c) d) e) f) g

5.6 5.6.3 a) b) c)

6 6.1 6.2 6.3 6.4

6.1

a) b)

6.1 P D C A

6.2 6.2.1

6.2 6.2.2 a) b) c) d) e)4.2.4

7.17.27.37.4

6.3 a) b) c)

7.17.27.37.4

6.4

7.2