Longman Testy Maturalne j.angielski Zakres Podstawowy Matura 2012(Cz2)

Egzamin pisemny Test 4

ZADANIE 5. (6 pkt)

Przeczytaj tekst. Na podstawie informacji w nim zawartych zdecyduj, ktre zdania s zgodne z treci tekstu (T), a ktre nie (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kade poprawne rozwizanie otrzymasz 1 punkt.

The Romance or a Busy Broker

P itcher, a clerk in the office of Harvey Maxwell, broker, allowed a look of mild interest to visit his usually expressionless face when his employer uickly entered at half past nine accompanied by his young lady stenographer. With a quick "Good-morning, Pitcher," Maxwell hurried to his desk and then diveuVinto the great pile of letters and telegrams waiting there for him. The young lady had been Maxwell's stenographer for a year. Pitcher noticed a difference in her ways this morning. Instead of going straight to her desk, she was absent-mindedly moving around the office. Once she approached Maxwell's desk, near enough for him to notice her presence.

The machin sitting at that desk was no longer a man; it was a busy New York broker, moved by wheels and springs. "Weilwhat is it? Anything?" asked Maxwell sharply. He looked at her impatiently. "Nothing," answered the stenographer, moving away with a little smile. This day was Harvey Maxweh"s busy day. The desk telephone had a chroni attack of ringing. Messenger boys ran in and out with messages and telegrams. The clerks in the office jumped about like sailors during a storm. Even Pitcher's face looked mor lively. The broker was working like a machin. Stocks and bonds, loans and mortgages - here was a world of finance, and there was no room in it for the human world or the world of natur. When the lunch hour drew near, the tumult had slightly quietened down. Maxwell stood by his desk with his hands fuli of telegrams, and a pen behind his right ear. Through the window came the delicate, sweet odour of lilac that mad the broker for a moment immovable. This odour belonged to Miss Leslie. It brought her image before his eyes. And she was in the next roomtwenty steps away. "FU do it now," said Maxwell, half aloud. "Fil ask her now. I wonder I didn't do it long ago." He hurried into the inner office and grabbed the desk of the stenographer. She looked up at him with a smile. Maxwell was still holding papers with both hands and the pen was behind his ear. "Miss Leslie," he began hurriedly, "I have but a moment to spare. I want to say something in that moment. Will you be my wife? I haven't had time to show you my love in the ordinary way, but I really do love you. Talk quick, please. " "Oh, what are you talking about?" exclaimed the young lady. "Don't you understand?" said Maxwell, impatiently. "I want you to many me. I love you, Miss Leslie. I wanted to tell you, and I grabbed a minut when things had quietened down a bit. They're calling me for the phone now. Tell them to wait a minut, Pitcher. Won't you, Miss Leslie?"

The stenographer at first seemed overcome with amazement; then tears flowed from her eyes; and then she smiled through them, and one of her arms touched the broker's neck tenderly. ,

"I know now," she said, softly. "It's this old business that has driven everything else out of your head for the time. I was frightened at first. Don't you remember, Harvey? We were married yesterday evening at 8 o'clock in the Little Church Around the Corner."

Adaptedfrom The Romance ofa Busy Broker by O'Henry

Pitcher is a person who easily shows his emotions.

The stenographer's behaviour was not the same as usual.

The stenographer wanted Mr Maxwell to notice her presence.

Mr Maxwell did not mind Miss Leslie interrupting his work.

Miss Leslie's odour mad Mr Maxwell forget about his work for a short while.

Mr Maxwell wanted Miss Leslie to answer his question immediately.

7, I Miss Leslie showed no emotions towards Mr Maxwell.

| Mr Maxwell was too busy to remember an important event in his life.

Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011 6 5


ZADANIE 6, (6 pki)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, fi C lub D. Za kade poprawne rozwizanie otrzymasz 1 punkt.

- - - .. CULTURECORNER

. Hurling - a uniquely Irish gam Although it may look like an ordinary gam, hurling has a very special meaning to Irish people: it is a symbol of their

national identity and character. It is also the country's favourite hobby. Hurling is often compared to field hockey. However, this analogy would be only partially true. Apart from the fact that both games involve a stick and a bali, it is hard to notice any other similarity. Surprisingly enough, hurling has in fact a lot to do with such sports as football and rugby, especially when you see what the players are allowed to do with the bali.

Hurling is played with fifteen players on each side on a field larger than a football pitch. The aim of the gam is to hit a smali bali called a sliotar with a wooden stick called a hurley in such a way that it goes into the opponents' goal or above it. If the bali goes around the goalkeeper and lands between two goalposts, in the net, you score three pcints; hitting the bali over the goal (but it must be between the H-shaped goalpost) gives you one point. An average score would be about 22-18 over 70 minutes of the game's official time.

Players are allowed to hit the bali not only when it is on the ground, but also when it is high in the air. They can also catch the bali in their hand (in which case they can carry it for not mor than three steps), kick it or even hit it with an open hand. A player who wants to carry the bali for mor than three steps, has to balance the sliotar on the end of the hurley while running. When performed at fuli speed, this last trick can look really impressive.

6.1 Hurling and field hockey

A. are very similar.

B. have something in common.

C. should never be compared.

D. involve totally different equipment.

6.2 You score mor points if you

A, hit the sliotar over the goal.

B. hit the hurley over the goal.

C. hit the sliotar into the net.

D, hit the hurley into the net.

6.3. The players are NOT allowed to

A. hit the bali when it is on the ground.

6, balance the bali on the end of the stick.

carry the bali in their hands.

D. take too many steps with the bali in their hands.

The fast pace of the gam combined with the rule allowing the players to strike the bali above head height mean there is a high risk of injury. This is why sice 2010 all players have had to wear a protective helmet. Given the long history of the gam, the regulation seems to have come uite late. The reason for this is the genera opinion about the gam among the Irish: hurling is a hard gam but it must be played fairly and with respect for the other players. No exceptions are mad to this rule, no matter if it is the hurling played by youth leagues or the women's version of hurling (called camogie): in both cases, the gam is as hard as that in the regular men's leagues and similar safety policies must be followed. The only difference is the size of the field and the weight and size of the euipment.

What is really surprising about hurling is the fact that although the gam enjoys great popularity, it has remained purely amateur. Most players have regular jobs and do not receive any money for their performance unless they become team managers. Also, most games are either free or the entry fee is minimal.

There is no doubt that hurling is a unique sport in many ways. It is also uniquely Irish, as it reflects typical Irish values: hard work, fair play and the importance of the community.

6.4. Protective helmets

A were for a long time seen as unnecessary.

8 have a long tradition in hurling.

C. came too late.

D. have never been wom in hurling.

6 5 Women's hurling

A is harder than men's hurling.

B. is safer than men s hurling.

follows the same rules as men's hurling.

D involves exactly the same equipment as men's hurling.

6.6. Hurling is a unique sport because

A. it enjoys great popularity.

B the players haven't tumed professional.

C. team managers don't receive any money.

D. all games are free.

66 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


WYPOWIED PISEMNA

ZADANIE 7. (Spkt)

Napisz krtk wiadomo do znajomego Anglika/znajomej Angielki z propozycj wsplnego wyjcia do kina w pitek wieczorem.

Zaproponuj film i okrel jego rodzaj. Zapytaj o dogodn dla kolegi/koleanki godzin seansu.

Zaproponuj, e ty kupisz bilety. Zaproponuj miejsce spotkania. i

Podpisz si jako XYZ. W zadaniu nie jest okrelony limit sw. Oceniana jest umiejtno zwizego przekazu informacji krelonych w poleceniu (4 punkty) i poprawno jzykowa (1 punkt).

ZADANIE 8. (10 pkt)

Przeczytae/Przeczytaa ostatnio w anglojzycznej gazecie artyku, ktrego autor skary si na brak zainteresowa dzisiejszej modziey. Napisz do redakcji list przedstawiajcy twoje zdanie na ten temat.

Powoaj si na przeczytany artyku, podajc dat jego publikacji i nazwisko autora. Przypomnij opini autora i wyra swoje zdanie.

Podaj dwa przykady zachowa modych ludzi, ktre przecz opinii autora. Podzikuj z gry za opublikowanie twojego listu i zach innych czytelnikw do wyraenia swojej opinii

temat artykuu. na

-amitaj o zachowaniu odpowiedniej formy listu. Nie umieszczaj adnych adresw. Podpisz si jako XYZ. Dugo listu zowinna wynosi od 120 do 750 sw. Oceniana jest umiejtno penego przekazania informacji (4 punkty), forma (2 punkty), poprawno jzykowa (2 punkty) oraz bogactwo jzykowe (2 punkty).

Uwaga: jeli praca bdzie zawiera wicej ni 200 sw, otrzymasz za jej form 0 punktw.

Zdajcy ma w tym miejscu ok. 7 strony przeznaczonej na brudnopis

oraz ok.J strony przeznaczonejna czystopis


ROZUMIENIE ZE SUCHU

ZADANIE 1. (S pkt) P317j

Usyszysz dwukrotnie fragment wykadu powiconego przyszoci wiata i ludzkoci. Zdecyduj, ktre zdania s zgodne z treci nagrania (T), a ktre nie (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kad poprawn odpowied otrzymasz 1 punkt.

1,1.

1,3,

1,4,

1,8,

In about ten years' time, the average person is going to be using NASA computers.

The elderly will be mor enthusiastic about technology.

Your celi phone will help you find out interesting facts.

Tie aim of the anti-ageing pili is to make people live for a hundred years mor than usual

We will have no influence on how the deveiopments of the futur are going to be used.

ADAMIE 2, (S pkt) IP318!

Usyszysz dwukrotnie komunikaty na lotnisku. Do kadego komunikatu (2.1 - 2.5) dopasuj jego intencj (A-F). Wpisz odpowiednie litery do tabeli. Jedno zdanie podane zostao dodatkowo i nie pasuje do adnej wypowiedzi. Za kade poprawne rozwizanie otrzymasz 1 punkt.

2,1

2,2

2.3

2,4

2,5 I

Which announcement asks the passenger(s) to

A collecttheirchildren?

8 board immediately?

C arrange the flight at a different time? *

D board now if they are travelling with a smali child?

E keep waiting for their flight?

F go to a different place?

u b Testy maturalne z |zyka angielskiego Poziom podstawowy Pearson Central Europ Sp z o o 201 1


ZADANIE 3, (5 pkt) I ^ M ^ ^ l

Usyszysz dwukrotnie audycj radiow powicon Fryderykowi Chopinowi. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B lub C. Za kad poprawn odpowied otrzymasz 1 punkt.

3.1, When he was seven, Chopin

A. started leaming to play the piano.

B. created some works of his own.

C. was a better pianist than Mozart and Beethoven.

t, 3.2, Chopin's knowledge of the French language was

A, perfect.

8, as good as his Polish. C, influenced by his home life.

33, When in Paris, Chopin performed mostly

A, for his rich students.

B, in front of big audiences.

, for his friends.

* Which sentence connected with Chopin's death is true?

A, His body was buried in the same place as his heart.

8. It is certain that his death was caused by a lung disease.

C, Almost three thousand people attended his funeral,

3 5, Chopin invented

A, the instrumental ballad.

B, the piano sonata.

C, the prelude.

Testy maturalne z jzyka angielskiego. Doziom podstawowy, Pearson Central Europ Sp. z o.o. 2011 6 9


ROZUMIENIE TEKSTU PISANEGO

ZADANIE 4, (8 pkt)

Przeczytaj ponisze informacje o festiwalach muzycznych w Wielkiej Brytanii. Nastpnie przyporzdkuj wfaciwy festiwal (A - E) do kadego z podanych zda (4.1 - 4.8). Wpisz odpowiedni liter w kad rubryk tabeli. Kada z liter moe by uyta wjcej ni jeden raz. Za kade poprawne rozwizanie otrzymasz 1 punkt.

UK musie festivals

The United Kingdom has a long tradition of musie festivals. There are a large number of them, covering a wide variety of musie genres.

Her is the Top Five.

A | Glastonbury Festival The Glastonbury Festival is the world's largest green field open-air musie and performing arts festival. Apart from contemporary musie, the festival features such attractions as dance, comedy, theatre, circus, a kid's area and poetry. It is also committed to the protection of the environment: it encourages water and energy saving and the use of fair-trade produets. Glastonbury is a definite must for every festival-goer. So, come to the Vale of Avalon (they say this is where King Arthur was buried!) between 24th and 28th June.

jj5 T in the Park T in the Park is a three-day festival that has been held in Scotland sice 2004. It takes place on the same weekend as the Oxegen festival in Ireland (between lOth and 12th July) and usually features a similar selection of artists. Located in a huge area of a disused airfield in Balado, T in the Park is one of the noisiest and craziest festivals in Great Britain. Altogether, there are seven musie stages, as well as other attractions such as a large funfair, numerous shops and bars serving organie food and drink.

[_CJ Wireless Festival Held over two days in London's Hyde Park, the Wireless Festival is Britain's top event for fans of dance, pop, and rock musie. There are also countless entertainment adwities, including food stalls, chill out areas, and video games areas. The festival takes place between 4th and 5th July in the very heart of London with easy access to a lot of tub lines and bus routes.

[ p j Wakestock The festival started in Abersoch, North Wales, in 2000 as a wakeboard contest (wakeboarding is a combination of water skiing and surfing) followed by a party in a car park for 800 people with live performances of rock bands and DJs. It stili remains the largest wakeboard competition in Europ. You certainly couldn't ask for a mor scenie location: the main three sites are situated at the foot of the Snowdonia Mountains overlooking Cardigan Bay. Wakestock welcomes both wakeboard and musie fans between 1 Oth and 12th July.

E j The Eden Sessions The name of the festival comes from the name of its location - the Eden Project, the world's largest glass-domed global garden, referred to as the Eighth Wonder of the World. The Eden Sessions offer a festival experience like no other. The spectacular surroundings attract world-class artists and the festival organisers use them to encourage audiences to think about what they can do to help our planet. The festival takes place in St Austell, Cornwall, on various dates in July and August.

4.1.

4,2.

4.3,

4.4..

4.5.

4.6.

4.7.

4.8.

Which festival...

...is located in the center of a big city? w

...started as an event during which musie wasn't most important?

...usually features the same kind of musicians as another musie event?

...is set in a place associated with a well-known legend?

...makes people aware of environmental issues thanks to its location?

...is located in a place of great natural beauty?

...is located in a place where planes used to land and take off?

...has the widest offer of cultural attractions?



Z A D A i pkt)


THREE MEN IM A BOAT It is a very extraordinary thing, but I never read a patent medicine advertisement without coming to the

conclusion that I am suffering from the particula&disease they are talking about there. I remember going to a reading room one day to read about the treatment for some slight illness of which

I had a touch - hay fever, I think it was. I got down the book, and read all I came to read; and then, in an unthinking moment, I lazily turned the pages, and began to study diseases, generally. I forget which was the first disease I found - something horrible, I know - and, before I had looked half down the list of'warning symptoms,' I realised I had got it.

I sat for a while, frozen with horror; and then, feeling tired and despaired, I again turned over the pages. I came to typhoid fever - read the symptoms - discovered that I had typhoid fever, must have had it for months without knowing it - began to get interested in my case, and decided to go to the bottom, and so started alphabetically. I went through the twenty-six letters, and the only illness I could conclude I had not got was housemaid's knee (that is a bad knee from kneeling down).

Then I wondered how long I had to live. I tried to examine myself. I felt my pulse. I could not at first feel any pulse at all. Then, all of a sudden, it seemed to start off. I pulled out my watch and timed it. I mad it a hundred and forty-seven to the minut. I tried to feel my heart. I could not feel my heart. It had stopped beating. I tried to look at my tongue. I stuck it out as far as ever it would go, and I shut one eye, and tried to examine it with the other. I could only see the tip, and the only thing that I could see from that was to feel mor certain than before that I had scarlet fever.

I had walked into that reading-room a happy, healthy man. I went out feeling old, weak and in a very bad condition.

I went to my doctor. "Weil, whafs the matter with you?" he said. And I told him how I came to discover it all. Then he looked down me, took hod of my wrist, and then hit me over the chest when I wasn't expecting

it. After that, he sat down and wrote out a prescription, folded it up and gave it me, and I put it in my pocket and went out.

I did not open it. I took it to the nearest chemisfs, and handed it in. The man read it, and then handed it back. He said he didn't have it.

I asked: "Are you a chemist?" He said: "I am a chemist. If I was a supermarket and family hotel combined, I might be able to help you But this is too much for me."

I read the prescription. It said: "1 pound beefsteak, with 1 pint bitter beer every 6 hours. 1 ten-mile walk every morning. Go to bed at

11 sharp every night. And don't stuff up your head with things you don't understand."

Adaptedfrom Three Men In A Boat (To Say Nothing OfThe Dog) by Jerome K. Jerome

I The narrator went to a reading room to carefully study different kinds of diseases.

While reading, the narrator mad a surprising discovery. ,

The narrator got seriously worried about his health.

j The narrator read the prescription as soon as the doctor had given it to him.

The man in the chemists couldn't help the narrator.

The prescription contained a surprising piece of advice.

Testy maturalne z jzyka a rr- = =. =- : _ : - astawowy. Pearson Central Europ Sp. z o.o. 2011 7 1


ZADANIE 6. (6pkt)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B, C lub D. Za kade poprawne rozwizanie otrzymasz 1 punkt.

Animals and their sixth sense Dogs can track dminals and sniff out cancer in humans. Honey-bees can be trained to find explosives. Are animals the best and cheapest detectives?

The dog's nose is a million times mor sensitive than the human nose. Not only can your four-legged friend sense the presence of a little piece of meat inside a tightly-closed bag lying a few metres away or immediately recognise people's characters, but he can also sniff out cancer in humans.

Trier is a famous case of a dog which helped its owner to discover she had cancer. It involved a Dalmatian called Trudi. One day she came towards her owner, Ms. Gili Lacey, and started sniffmg at her leg like never before. She was doing it so intently and clearly did not want to stop; it almost looked as if she was trying to bite off the smali brown mark that had always been there on Ms. Lacey's leg. Intrigued by thejdog's behaviour, the woman went to see a doctor. As she uickly discovered, the Dalmatian was right: the mark turaed out to be a dangerous kind of skin cancer. Once she had it removed, Trudi lost interest in the womans leg!

There have been many cases like Trudi s but until recently, doctors have been ignoring the owners'anecdotes. Recent studies, however, prove that in most cases dogs can effectively sniff out skin and prostat cancer.

It is not only dogs that help save peoples lives. As unbelievable as it sounds, we can now detect explosives with the help of... honey bees. Researchers have recently experimented with bees' phenomenal sense of smell. It took the bees as little as a few hours of training to correctly identify the presence of an exposive or a drug. They were able to do this by flying above the surface under which the dangerous substance had been hidden. Do these findings mean that we are now going to use honey bees at airports to check passengers' luggage and pockets? We will most probably find out in the very near futur.

Other exceptional abilities which animals have also help them sense approaching natural disasters. The recent tsunami in 2004 in Sri Lanka is a good example of this. The media talked about large groups of elephants that had been seen running away from the beach to higher grounds just before the tsunami struck. It was also reported that during the hours before the deadly wave the fishermen caught several times as many fish as they normally did. This was because the fish were escaping from the place in which the tsunami quake started. What is even mor surprising is that while there were hundreds of thousands of people who died in the tsunami, the number of the dead bodies of animals that were found was relatively smali.

Itstill remains unclear how an animal's sixth sense works. Scientists hypothesise that animals can recognise changes in the gradient of the Earths surface. Other theories talk about the ability to hear 'infrasound' - the kind of sound which people cannot hear. Some theories say that we also possessed the sbeth sense at one time, but we lost this ability because it was no longer needed.

Whatever the correct explanation turns out to be, it is elear that obsening the behaviour of animals can be of great use to us. Although it will never replace professional sensors like seismographs or satelites, it should nevertheless not be ignored.

6.1. Trudi's behaviour intrigued Ms. Gili Lacey because she A, started to come towards her mor often.

B. had never sniffed her leg before.

C. showed no interest in her leg.

D, showed unusual interest in her leg.

6.2. The ability of dogs to sniff out cancer in humans I A, is anecdotal.

B, is ignored by doctors.

C, has been confirmed by research.

D, works perfectlyin all cases.

6.3. Which of these sentences is NOT true of honey bees? A, They need some training to be able to

detect explosives.

B. They might be usedat airports.

C, They can detect explosives without any training.

D. They use their sense of smell to detect explosives.

6.4. During the tsunami in 2004, A. there were less fish in the sea than usual.

B. strange animal behaviour was observed.

C no animals died.

D, the media showed mostly elephants.

6.5. It is certain that the sixth sense that animals have A. can be explained by the infrasound

theory.

B. can be explained by the Earth's gradient theory.

C. hasn't been properly explained yet.

D. has always been unique to animals.

6.6. The author's main intention is to A criticise people for never using animals

to save their lives.

8, list the amazing abilities that animals have.

C. make people aware of the benefits of using animals'abilities.

D compare different abilities that animals have.



WYPOWIED PISEMNA

ZADANIE 7. (S pkt)

Przebywasz na stypendium w Wielkiej Brytanii. Z okazji pomylnego zdania wszystkich egzaminw postanawiasz zorganizowa przyjcie dla swoich zagranicznych przyjaci. Zredaguj zaproszenie, w ktrym powiadomisz ich o:

okazji, z jakiej organizujesz przyjcie; miejscu, gdzie si ono odbdzie; szczegach dojazdu na miejsce; przewidzianych atrakcjach.

Dodpisz si jako XYZ. W zadaniu nie jest okrelony limit sw. Oceniana jest umiejtno zwizego przekazu informacji okrelonych w poleceniu (4 punkty) i poprawno jzykowa (7 punkt).

Zdajcy ma w tym miejscu ok. 1/3 strony przeznaczonej na brudnopis

oraz ok. 1/3 strony przeznaczonej na czystopis

ZAPAWiEg, (W pkt)

Podczas pobytu w Anglii znalaze/znalaza interesujce ogoszenie dotyczce pracy w restauracji. Napisz do potencjalnego pracodawcy list, w ktrym:

poinformujesz, skd wiesz o ogoszeniu i okrelisz, o jakie stanowisko si ubiegasz; opiszesz swoje kwalifikacje i dotychczasowe dowiadczenie; podasz co najmniej dwie praktyczne umiejtnoci, ktre posiadasz i ktre przydadz si w tej pracy; wyrazisz nadziej na pozytywne rozpatrzenie twojej kandydatury oraz gotowo do stawienia si na

rozmow w wyznaczonym terminie. }

Damitaj o zachowaniu odpowiedniej formy listu. Nie umieszczaj adnych adresw. Podpisz si jako XYZ. Dugo listu oowinna wynosi od 720 do 750 sw. Oceniana jest umiejtno penego przekazania informacji (4 punkty), forma (2 punkty), Doprawno jzykowa (2 punkty) oraz bogactwo jzykowe (2 punkty).


JMajcyjnaj^ tym mjejscu^o!k^f strony przeznaczonej na brudnopis

oraz ok.Jj>trony przeznaczonej na czystopis


^f%MJf^-:^'-

ROZUMIENIE ZE SUCHU

ZADANIE 1. (5 pfct) aoi 9

Usyszysz dwukrotnie wypowied na temat gier komputerowych. Zdecyduj, ktre zdania s zgodne z treci nagrania (T), a ktre nie (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kad poprawn odpowied otrzymasi 1 punkt.

1.1,

1.2,

1.3.

1.4.

1.5.

At first, the speaker s friend didn't want to tell her the name of the computer gam.

The gam was unlike any other computer gam the speaker had seen.

The speaker was embarrassed about being addicted to the gam.

She isn't addicted to the gam any mor.

Her friend doesn't play computer games any mor.

ZADANIE 2. (Sp/rt) 21!

Usyszysz dwukrotnie pi wiadomoci radiowych. Do kadej wiadomoci (2.1 - 2.5) dopasuj zdanie podsumowujce jej tre (A-F). Wpisz odpowiednie litery do tabeli. Jedno zdanie podane zostao dodatkowo i nie pasuje do adnej wypowiedzi. Za kade poprawne rozwizanie otrzymasz 1 punkt.

2,1

2.2

2,3

2.4

2.5

Which news item

A is good news for the govemment?

B is good news for a political party which is not in govemment?

C is about someone who doesn't want to do sor^ething?

D describes a visit to a foreign country?

E mentions that some people have had to leave their homes?

F mentions that some people have been hurt?

( , t .

/ 4 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


ZADANIE 3. (5 pkt) ^ S I M ^

Usyszysz dwukrotnie fragment audycji powiconej pewnej wyjtkowej ksice. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B lub C. Za kad poprawn odpowied otrzymasz 1 punkt.

3.1, Kyle MacDonalds story

A, isa workoff ict ion.

B, really happened.

C, isgoingto be mad intoaf i lm.

3.2, Kyle's house

A, cost him a lo to f money.

B, was not a bargain.

C, didn't cost him any money.

3 3, Rock star Alice Cooper was prepared to

A, make a record with Kyle.

B. Iive in an apartment in Arizona with Kyle.

C spend an afternoon with Kyle.

3.4, After Kyle got the snw globe,

A, he knew he had mad a mistake.

B, everyone thought he was crazy.

C he found someone who really wanted it.

3.5, The people of Kipling gave Kyle a house because

A, they wanted the Hollywood director to make a film there.

B, one of them wanted to be an actor.

C he was from Saskatchewan.




ZADANIE 4, (6 pki)

Przeczytaj poniszy tekst. Nastpnie dopasuj do kadej czci tekstu (4.1 - 4.6) waciwy tytu (A - G) i wpisz odpowiednie litery w kratki. Jeden tytu zosta podany dodatkowo i nie pasuje do adnej czci tekstu. Za kad poprawn odpowied otrzymasz 1 punkt.

r%*

D.

r,

200YEARSOFFAILURE

UNUSUALCUSTOMS

BACK IN FASHION

TWO REASONS FOR FAM

ALWAYSTHEBEST

SUCCESSFUL AT FIRST

TOP QUALITY EDUCATION

The University of St Andrews is Scotland's first university and the third oldest in the

English-speaking world.

4.1.

St Andrews is a smali town on the east coast of Scotland, which is famous worldwide as the home of golf. But the town is also known around the world for something other than sport. Its university: the oldest in Scotland and the third oldest in the English-speaking world after Oxford and Cambridge.

4.2.

It was founded in 1410 and received the approval of the Pope in 1413. By the time it was given royal authorisation in 1532 from King James V of Scotland (the father of Mary, Queen of Scots) the University had already grown considerably and it was to continue to do so during *") the rest of the 16th century. In fact, some university buildings that are still in use today dat from that period.

4.3.

However, from the 17th century St Andrews began to decline. When writer Samuel Johnson visited the town in 1773, the university had only about one hundred students. During the 19th century, things did not get any better: in the 1870s, the student population was still below one hundred and fifty.

4.4.

This unsuccessful period can perhaps be explained by the fact that the university concentrated mainly on classical languages, theology and philosophy and in the 19th century those subjects were less fashionable than mor practical subjects like maths, science, medicine and law. However, in 1897 the university founded University College in the nearby city of Dundee. This became a centr of medical, scientific and lega excellence and soon the university became popular again, especially amongst the upper classes.

4.5.

Today St. Andrews is a prestigious university with almost 9,000 students. It is known for its research excellence and academic results.lt is usually considered to be one of the top ten universities in the UK and one of the top 100 in the world. In terms of entry reuirements it is the eighth most demanding in the UK and there are generally ten applications for every undergraduate place available.

4.6.

The university has some strange traditions. Before becoming a student it is necessary to make a formal promise to behave well in Latin (the Sponsio Academica). During 'Raisin Weekend' every November first year students are entertained by older students: the women throw a tea party while the men organise a pub tour. This ends in a spectacular fight with shaving foam on Monday morning. But perhaps the wildest tradition of all is the May Dip: on May the first students stay up all night before running into the icy cold waters of the North Sea.

76 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o. o. 2011

http://results.lt


ZADANIE 5. (8 pki)


TH6 PICTUR6 Of DORIAN GRW

The studio was filled with the rich smell of roses. From che sofa on which lic was lying. Lord H e n n Worron could sce shadows ot hirds on the long curr.iins ni front ot the window. Beyond the garden, the noisc of London sounded like a musical instrument Kir aw.iy. In the centr ot the room scood the full-lcngth portrait o f a y o u n g m a I sti rdina d beauty, a n d m

front o f i t s a t the artist bin I Halward.

As tli p.iinter looked .it the pamring. .1 smile of pleasurc passedacro; hi h ze.

"It is the bi ' ,! .,ive ever done, Basil," said Lord Henry. "You must send it to the Grosvenor."

"I dont rhtnl; I >hall send it any where,' he answered. Lord Henn- raised his eyebrows .\nd looked al Inni in .nmasemt%nr."Not send it an; \\ herc: My deai fcllow, wh\ f W bar strange people you painters are! Von do aiiychinsj in che world to gain a icput.uion. As soon as you bace one, you seem to u int to rhrow it aw.u. It is silly of you, for tbcii, is oni) one thing 111 the world uorsc chan heing talked about, .ind tbar is not hcin*; talked about. A p o r t r e t ' In - I t u l you morc famous than all the young men in F.ngland. ind make the oki men .juirc jealous, if old men ever fee! any emotions."

"I know you will laugh at me," he replied,"but I really cant

exhibit it. I have put too much of myself into it."

Lord Henry laughed.

"Too much of yourself in it! I d idnt know you were so vain; and I really cant see any similarities between you and this young man. H e is handsome and you - well, you have an intellectual expression. Beauty ends where .111 intellectual e.\pression begins. hitellect destroys the harmony of any face. T h e moment one sits down to rhink. o\w becomes all nos.-, nr all torehead, or somerhiiii; honible. Look ar men 111 rhe learned professions. How perfectly ugly they arc! Youi mysterious young friend never thinks. I feel quite sur of that. H e is some brainless beautitul creature who should be alw.us ber in v. inter u hen we have no flowers to look ar. and always herc in summer when we want something to cool our intelligence, Basil: you are not like him at all."

"1011 dont understand me." answered the artist."( >t coursc I am not like him. I know that perfectly well. Indeed, I should be sorn co look like him. It is better not to be dirterent from ones tcllows. Dorian Grav's good looks..."

"Dorian Gray? Is that his name?" asked Lord Henry.

"Yes, rbai is his name. i had 110 imentioii ot tellnuj ir to you."

"But why not?"

"Oh, I cant explain. W h e n I like people a lot. I never tell their nanie co any oni., li IN like gi\ ing away a part of them. The commonest thing is maryellous if one hicles it. W ben 1 lcavc town nou I neee.r tell my people where 1 am going, If I did, I would lose all my pleasurc, It is a silly habit, I know, buc somehow ir seems co hrins; .1 eic.u deal of romance into ones life,"

-' ' ( >K ThePiitwe *f Dn i b) O.uTi Wilde

WMM^^&^MP^M^M0P^Si

5,1. j The painting shows an ordinary-looking man.

5.3 .

5 .4 .

5,5.

5,6,

5,7,

5.8.

Basil is happy with the portrait he has painted.

Basil doesn't want to show the painting in public.

Henry thinks that the man in the painting looks just like Basil.

Henry says that people who think a lot are often physically attractive.

Basil would not like to look like the man in the painting.

Basil accidentally tells Henry the name of the man in the painting.

Basil only likes people when he doesn't know their names.

Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z 0.0. 2011 7 7


ZADANIE 6. (6pkt)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B, C lub D. Za kade poprawne rozwizanie otrzymasz 1 punkt.

Expensive Homes

I like my fiat. It's in a great area with I lots of shops and cafes. And if you look sideways out of the window, you can seethe park and thecanal. But it is a bit smali. A one-bedroom fiat with a tiny kitchenette and a bathroom only big enough for one person at a time is not idea for Kirsty, Amy the baby, Chapman the dog and me; especially sice I work at home. So I went online to check out the property market. Kirsty has often said she'd like to live in France so I started by looking there. Immediately, I found one place I loved. Only twenty minutes from Paris, a nineteenth-century palce called Le Palais de Soye. It was certainly big enough: 1,000 m2 with a 60,000 m2

garden! And a swimming pool too. Thafll be nice, I said to Kirsty. Then I saw the price: 1.7 million! Oh dear! The next place I found was an estate on the Muli of Kintyre in the west of Scotland. It included a nine-bedroom

mansion; three thousand hectares of land with a working farm; nine other houses; lots of animals including deer and sheep; and almost fifteen kilometres of beautiful coastline. It used to belong to ex-Beatle Paul McCartney, who wrote a song about it. It sounded lovely. The only problem was it cost 2.95 million. Pity, I thought, Chapman would have liked the sheep.

I didn't think the next place would cost that much. After all, it was just an apartment. OK, it had six bedrooms on two floors. Alright, it was in the exclusive London district of Knightsbridge and it did have a spectacular view over Hyde Park and the Serpentine River, bullet-proof windows, 24-hour room service and security guards. But the price still amazed me. 140 million! You could practically buy the whole of Scotland for that!

I began to wonder how expensive homes could be. I found one that cost a billion dollars (630 million). The richest man in India, Mukesh Ambani,

had it built in Mumbai. It's a twenty-seven-storey high building with a ballroom, a fifty-seater cinema and an indoor garden with ceilings high enough for smali trees. Helicopters can land on the roof and in the basement there's parking for 160 cars, which must be nice for visitors. It's bigger than the Palce of Versailles and needs six hundred employees to keep it clean and tidy. I hope Ambani, his wife and three children find it big enough.

I asked Kirsty how much money we had. Then I started looking at properties within our price rang. I didn't find much: a two-bedroom semi-detached house out in the suburbs; a country cottage that was falling to pieces; and a city-centre fiat thafs even smaller than ours. So, I said to Kirsty, 'why don't we spend the money on a holiday? We could go to Scotland. The Muli of Kintyre sounds nice.

6.1, Thewriter

A, is perfectly happy with his home.

B, would like to move to a bigger place. C, lives alone.

P. sells houses for a living.

6,4, The Knightsbridge apartment

A, isn't too expensive.

B. is on the second floor.

C is well protected against criminals.

D, costs mor than Scotland.

6,2, He decided not to buy the French palce because

A. Kirsty didn't want to move abroad.

8. it was too far from Paris.

C. it was too smali. *>

D. it was too expensive.

6.5, Mukesh Ambani

A. Iives on the twenty-seventh floor.

B. owns several helicopters and 160 cars. C. gives work to many people.

D. needs a big home because he has a large family.

6,3. The property in Scotland

A, is in the country.

8, has ten identical houses.

C. is fifteen kilometres from the sea.

O. belongs to a famous musician.

6,6, The writer A, only looks at properties he can't afford.

B, decides to buy a smali house in the country.

C, decides to buy a home in Scotland.

D, suggests using their savings on something other than a house.

/ O Testy maturalne z Jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


WYPOWIED PISEMNA

ZADANIE 7. (5 pkt)

Przebywasz na midzyszkolnej wymianie w Anglii. Wsplnie z kolegami i koleankami z angielskiej szkoy organizujecie Dzie Zdrowia. Zredaguj ogoszenie, ktre umiecisz na szkolnej tablicy ogosze.

Podaj termin i miejsce imprezy. Przedstaw program imprezy. Napisz, czego bdzie si mona nauczy. Przedstaw krtko goci specjalnych imprezy. .

odpisz si jako XYZ. W zadaniu nie jest okrelony limit sw. Oceniana jest umiejtno zwizego przekazu informacji okrelonych w poleceniu (4 punkty) i poprawno jzykowa (1 punkt).

Zdajcy ma w tym miejscu o L j / 3 strony przeznaczonej na brudnopis

orazolc 1/3strony przeznaczonej naczystopis

ZADANIE 8. (10 pkt)

Podczas pobytu w Anglii przeczytae/przeczytaa ogoszenie o kursie fotografii. Chcesz pozna wicej szczegw. Napisz do szkoy organizujcej kurs list, w ktrym zapytasz o:

program kursu i moliwo otrzymania certyfikatu na jego zakoczenie; wymagane dowiadczenie i wielko grup;

liczb godzin zaj w cigu dnia i cakowity czas trwania kursu; cen i lokalizacj zaj.

^amitaj o zachowaniu odpowiedniej formy listu. Nie umieszczaj adnych adresw. Podpisz si jako XYZ. Dugo listu oowinna wynosi od 120 do 150 sw. Oceniana jest umiejtno penego przekazania informacji (4 punkty), forma (2 punkty), ooprawno jzykowa (2 punkty) oraz bogactwo jzykowe (2 punkty).


orazj)k.J stwny przeznaczonej na czystopis


ROZUMIENIE ZE SUCHU

ZADANIE 1, (5 pkt) 23

nie Usyszysz dwukrotnie przemwienie polityka. Zdecyduj, ktre zdania s zgodne z treci nagrania (T), a ktre (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kad poprawn odpowied otrzymasz 1 punkt.

1.1,

1,2.

1.3.

1.4.

1.5.

The politician's wife comes from San Francisco.

The politician believes dreams can come true.

The politician has already got experience in his job.

Last year students got better test scores than this year.

The politician knew the correct name of Sweden's capital but just forgot it.

ZADANIE 2, (5 pkt) MP3^24l

Usyszysz dwukrotnie wypowiedzi piciu osb na temat meczu piki nonej. Do kadej osoby (2.1 - 2.5) dopasuj zdanie podsumowujce jej wypowied (A-F). Wpisz odpowiednie litery do tabeli. Jedno zdanie podane zostao dodatkowo i nie pasuje do adnej wypowiedzi. Za kade poprawne rozwizanie otrzymasz 1 punkt.

2.1

2.2

2.3

2.4

2.5

A The old system doesn't work anymore.

B Wasi t ther ight th ingtodo?

C Football players are overpaid.

D It wasn't our fault.

E lt's time to do it 'the English way'.

F People feel too strongly about football.

80 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 20 11


ZADANIE 3, (S filet) ^ i J a

Usyszysz dwukrotnie reporta z miejsca dotknitego huraganem. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B lub C. Za kad poprawn odpowied otrzymasz 1 punkt.

3,1, The rescue operation

A, hasjustfinished.

B, took mor than twelve hours.

C, will continue.

3 2. Theevacuees



ZADANIE 4. (8 pkt)

Przeczytaj ponisze informacje o popularnych serialach komediowych. Nastpnie przyporzdkuj waciwy serial (A - E) do kadego z podanych zda (4.T - 4.8). Wpisz odpowiedni liter w kad rubryk tabeli. Kada z liter moe by uyta wicej ni jeden raz. Za kade poprawne rozwizanie otrzymasz 1 punkt.

Best British Siteoms In a 2004 BBC2 poll, the British public voted for their favourite British sitcom. Her is the fina Top Five.

1,1

i

* '

Q,5

The show tells the story of the ups and downs of an ambitious market trader Derek "Del Boy" Trotter, his brother Rodney and their grandfather, later replaced by Uncle Albert. Del and Rodney are continually trying to get rich through doing all sorts of strange business but most of their attempts fail. Much of the show's humour comes from Del's lack of good manners and Rodney's stupidity. And of course from Uncle Albert, whose war anecdotes have become part of the history of English TV comedy.

.lackadder Blackadder is set in mor than one historical era and follows the misfortunes of Edmund Blackadder (played by Rowan Atkinson), who in each series is a member of a British family present at many important events in British history (from the Middle Ages to World War I). Apart from Atkinson, the show also stars Hugh Laurie, who later became hugely popular worldwide thanks to his role of Doctor House.

TheVfcaroTDibiey

The show follows the adventures of Geraldine Grainger, a cheerful and practical vicar of a smali country village called Dibley. The villagers are initially shocked to find out that their vicar is going to be a woman (the Church of England mad a historie decision in 1992 and allowed women to become vicars). However, they soon come to like Geraldine, who helps to improve the village. The jokes in The Vicar of Dibley are softer and gentler than in other siteoms.

Set during World War II, Dad'sArmy focuses on the adventures of a group of British soldiers who are totally unprepared for a real war. There is Private Frazer, a Scotsman who is always complaining about everything; Lance Corporal Jones, who is far too old for the army; and Private Pik, a mummy's boy who, in contrast, is not old enough to be a soldier. The show is famous for the brilliant acting and the memorable catch-phrases.

The show presents the hilarious adventures of Basil, an exceptionally rude hotel owner, his domineering wife Sybil, Polly the waitress (who usually ends up running the hotel herself!) and the Spanish waiter Manuel (who is doing his best to master the English language). It achieved remarkable global success mainly thanks to the fantastic script-writing of John Cleese, an ex-member of the world-famous comedy series Monty Python's Flying Circus and his then wife Connie Booth, as well as brilliant acting from the cast.

4 , 1 .

4.2.

4.3,

4.4,

4.5.

4.6.

4,7.

4.S,

Which sitcom...

...waswritten by a married couple? v

...considerably differs from the other siteoms in terms of humour?

...stars an actor who was already known worldwide from another television show?

...is set in several different periods?

...features a character who was not at first liked by others?

...stars an actor who had to wait some time for his global success?

...introduces famous sayings and is set during a war?

...presents the financial misfortunes of the characters?



ZADANIE 5. (6 pkt)


NIN ETE EN EIGHTY-FOUR

It was a bright cold day in April, and the clocks were striking thirteen. Winston Smith, his chin pressed to his breast in an effort to escape the terrible wind, slipped uickly through the glass doors of Victory Mansions, though not uickly enough to prevent the stony dust from entering along with him.

The hallway smelt of boiled cabbage and old rag mats. At one end of it a coloured poster, too large for indoor display, had been stuck to the wali. It showed simply an enormous face, mor than a metre wide: the face of a man of about forty-five, with a heavy black moustache and strong handsome features. Winston mad for the stairs. It was no use trying the lift. Even at the best of times it was seldom working, and at present the electric current was cut off during daylight hours. It was part of the reduction in spending in preparation for Hate Week. The fiat was seven sets of stairs up, and Winston, who was thirty-nine and whose right leg was in a bad state, went slowly, resting several times on the way. At the top of each set of stairs, opposite the lift, the poster with the enormous face gazed from the wali. It was one of those pictures which are so arranged that the eyes follow you about when you move. BIG BROTHER IS WATCHING YOU, said the caption below.

Inside the fiat a deep voice was reading out a list of figures which had something to do with the production of a form of iron. The voice came from a metal piece like a mirror which formed part of the surface of the right-hand wali. Winston turned a switch and the voice sank somewhat, though the words were still recognisable. The instrument (the telescreen, it was called) could be mad less bright, but there was no way of shutting it off completely. He moved over to the window: a smallish figur, the weakness of his body only emphasised by the blue overalls which were the uniform of the Party. His hair was very fair, his face naturally happy, his skin roughened by hard soap and blunt razor blades and the cold of the winter that had just ended.

Behind Winston's back the voice from the telescreen was still speaking cjuicky about iron and the overfulfilment of the Ninth Three-Year Plan. The telescreen received and transmitted at the same time. Any sound that Winston mad, above the level of a very Iow whisper, would be picked up by it; moreover, so long as he remained within the field of vision which the metal piece reuired, he could be seen as well as heard. There was of course no way of knowing whether you were being watched at any given moment. How often, or using what system, the Thought Police plugged in on any individual wire was unknown. It was even possible that they watched everybody all the time. But at any rat they could pug in your wire whenever they wanted to. You had to live - did live, from habit that became instinct - believing that every sound you mad was overheard, and, except in darkness, every movement closely watched.

Adaptedfrom Nineteen Eighty-Four by George Orwell

5.1.

5.2.

5.3,

5.4,

5.5.

5.6.

Winston did not try to use the lift because he knew it would not be working.

The poster was designed in a special way. m

Winston could switch the telescreen off whenever he wanted.

Winston looked healthy and energetic.

The telescreen was designed to do mor than one thing at the same time.

It was certain that the Thought Police watched everybody all the time.

T F

Testy maturalne z jzyka angielskiego. Poziom podstawowy Pearson Central Europ Sp. z o.o. 2011 8 3


ZADANiES. (pkt)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B, C lub D. Za kade poprawne rozwizanie otrzymasz \ punkt.

NEW ZEALAND HEROES

The worlcPs greatest polyglot Harold Williams is considered to be the world s greatest polyglot. He was listed in the Guinness Book of Records as the only person who could speak as many as fifty-eight languages fluently.

Williams was born in 1876 in New Zealand. From an early age, his father - a well-educated pastor - trained him in Latin and Ancient Greek. However, like most people his age, Harold was not very keen on studying. It was only at the age of seven when he experienced a strange sensation, which he later described as 'an explosion in his brain, which radically changed his attitude to learning. From that time on, his capacity to learn grew to an extraordinary degree. It affected languages in particular.

He continued studying Latin while at the same time hungrily acquired other languages. As a schoolboy he constructed a grammar and vocabulary of the New Guinea language called Douban based only on a copy of a gospel written in that language. Young Harold spent his pocket money on buying New Testaments in as many languages as he could. By the end of his life he had studied the Bibie in twenty-six languages.

Before attending high school, he had managed to teach himself Latin, Greek, Hebrew, French, German, Spanish, Italian, Maori, Samoan.Tongan, Fijian and other Poynesian dialects.

Harold continued his education up to university level but his first attempt was unsuccessful, as he failed mathematics at Auckland University. He listened to his father's advice and became a pastor himself at the age of twenty. It was then that he picked up Polish and Russian.

Inspired by his fascination with the Russian writer Leo Tolstoy, Williams decided to set off to Europ to visit the home of the famous writer. However, before going to Russia, he first went to Germany to continue his university education. Harold studied philology, ethnology, philosophy, history and literatur and in 1903 gained his PhD in languages. These years as a student were marked by poverty. Harolds grant from New Zealand had uickly run out and he was forced to sell his books and the prizes he had won at school. He also taught English part-time to earn some money.

As a result of his study of Slavic languages, Williams became interested in Russia. He uickly started his career as a journalist and soon established himself as an authority on Russian affairs. By 1914 he was already living in Russia. Supposedly, he knew Russian grammar much better than most of his Russian friends. During this time he also learnt Fmnish, Latvian, Estonian, Georgian and Tartar.

The outbreak of the Russian Revolution forced Williams * i leave Russia. He arrived in Britain where for some time he worked for the British government. At that time he taught himself Japanese, Old Irish, Tagalog, Hungarian, Czech, Coptic, Egyptian, Hittite, Albanian, Basque and Chinese. He mastered a book of 12,000 Chinese Mandarin characters.

Despite a vast knowledge of languages and his great experience in journalism, Williams was unemployed for a few years. In 1921 his uck changed and he was offered a job in The Times. He held the position of foreign editor until his early death in 1928.

Williams incredible gift for languages is still a mystery. He still holds the title of the workTs greatest polyglot.

6.1, Before he turned seven, Harold

A, had not enjoyed learning new things.

B, had not studied anything.

C, had had strange sensations.

D, had not known any Latin or Greek.

6.2, When he turned seven, Harold

A, stopped studying Latin.

6, discovered his unusual talent.

C. could read the Bibie in twenty-six languages.

O. spent his pocket money on buying gospels.

6.3, Harold went to Europ because he wanted to

A, visit Germany.

B. become a pastor.

C. become a famous writer.

D, visit Russia.

6.4, According to the article, when he was a student in Germany, Harold

A, worked as a book seller.

B. studied mor than one subject.

, taught mor than one language.

D. regularly received money from New Zealand.

6,5, Harold's knowledge of Russia

A. was a result of his study of Finnish.

B. guaranteed him a job as a journalist.

C. was better than that of his friends.

O, was highly valued by others.

6,6, Although Harold knew so many languages, he

A, never had any uck in his life.

8, did not have any experience in journalism.

C. could not f indwork for some time.

D, was unemployed until 1928.

0 4 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


WYPOWIED PISEMNA

ZADANIE 7, (Spkt)

Podczas pobytu na stypendium w Londynie szukasz mieszkania do wynajcia. Napisz ogoszenie, ktre wywiesisz na tablicy ogosze na swojej uczelni. Podaj w nim:

jakiego mieszkania szukasz; w jakiej lokalizacji powinno si ono znajdowa; na jak dugo chciaby/chciaaby je wynaj; jak si z tob skontaktowa. .

-odpisz si jako XYZ. W zadaniu nie jest okrelony limit sw. Oceniana jest umiejtno zwizego przekazu informacji jkrelonych w poleceniu (4 punkty) i poprawno jzykowa (1 punkt).

Zdajcy ma w tym miejscu ok. 1/3 strony przeznaczonej na brudnopis

oraz ok. 1/3 strony przeznaczonej na czystopis

ZADANIE 8, (W pkt)

Planujesz wybra si na kurs jzykowy do Brighton. Napisz list do szkoy jzykowej, ktrej ofert znalaze/znalaza niedawno na stronie internetowej. W licie zapytaj o:

dostpno kursw na twoim poziomie jzykowym i czas ich trwania; dostpne formy zakwaterowania i szczegowy program pobytu (np. planowane wycieczki) ceny kursw i dostpne terminy; termin wpaty zaliczki i moliwo otrzymania pisemnego potwierdzenia rezerwacji.

Pamitaj o zachowaniu odpowiedniej formy listu. Nie umieszczaj adnych adresw. Podpisz si jako XYZ. Dugo listu powinna wynosi od 120 do 150 sw. Oceniana jest umiejtno penego przekazania informacji (4 punkty), forma (2 punkty), poprawno jzykowa (2 punkty) oraz bogactwo jzykowe (2 punkty).


Zdajcy ma w tym miejscu ok. 1 strony przeznaczonej na brudnopis

oraz ok. 1 strony przeznaczonej na czystopis


ROZUMIENIE ZE SUCHU

ZADANIE 1. (5 pkt) MP3*26J

Usyszysz dwukrotnie audycj radiow powicon znanej osobie zajmujcej si dziaalnoci charytatywn. Zdecyduj, ktre zdania s zgodne z treci nagrania (T), a ktre nie (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kad poprawn odpowied otrzymasz 1 punkt.

1,1,

1.2.

1.3,

1.4.

1,5.

The results of Zach's action during Hurricane Charlie were mor successful than expected.

The foundation was set up by Zach and his neighbours.

The name of Zach's foundation is connected with what he was doing during Hurricane Charlie.

Zach organises charity walks, but doesn't take part in them himself.

In the futur, Zach would like to become a lawyer.

T F

ZADANIE 2. (5 pfet) -B7I

Usyszysz dwukrotnie reklamy lekw. Do kadej reklamy (2.1 - 2.5) dopasuj sytuacj, w ktrej dany lek byby odpowiedni (A-F). Wpisz odpowiednie litery do tabeli. Jedno zdanie podane zostao dodatkowo i nie pasuje do adnej wypowiedzi. Za kade poprawne rozwizanie otrzymasz 1 punkt.

2.1

2,2

2.3

2.4

2.5

A You have problems with your voice.

B Your skin is very sensitive.

C YouYe in so much pain that you can't stand noise.

D YouYe stressed out and feel tired in the morrymg.

You can't move properly.

F You've been sneezing and coughing.

O D Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


ZADANIE 3, (5 pkt) f*-' 't&[

Usyszysz dwukrotnie fragment konferencji prasowej powiconej rzdowym planom wprowadzenia tablic interaktywnych do szk. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B lub C. Za kad poprawn odpowied otrzymasz 1 punkt.

3.1, The useof interactive whiteboards will help students

A. start to use technology outside school.

B. not have to memorise so many things.

C. possibly change their opinion about leaming.

3.2, During a Ceography class, students wil l be

A. using internet webcams to watch whatever they want.

B. using an interactive whiteboard in exactly the same way as in a Maths lesson.

C. able to immediately compare what they are learning about with reality.

3.3, The cost of the software for all schools will be

A. covered by the Department for Education.

B. 50million pounds.

C. shared by schools and local authorities.

3.4, Most teachers wil l

A. be enthusiastic about interactive whiteboards.

B. have to be shown how to use them.

C. be completely unwilling to use them.

3.5, How does the minister feel about the planned changes?

A, Worried.

S. Sceptical.

C. Positive.

Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011 87



ZADANIE 4. (6 pki)

Przeczytaj poniszy tekst. Nastpnie dopasuj do kadej czci tekstu (4.1 - 4.6) waciwy tytu (A - C) i wpisa odpowiednie litery w kratki. Jeden tytu zosta podany dodatkowo i nie pasuje do adnej czci tekstu. Za kada poprawn odpowied otrzymasz 1 punkt.

A.

B.

C.

D.

E.

F.

G.

j MOR THAN GESTURES

j EASY TO LEARN

1 MOR THAN A VISUAL REPRESENTATION OF SPEECH

1 NO LIMITS FOR CREATMTY

[iNTERNATIONAL DIFFERENCES

1 ANOTHERBENEFIT

SIMILARPROCESSES

D/SCOVR THE WORLD

SIGN LANGUAGES We have all seen deaf people talking to each other using gestures. Very few of us, however, ever bother to find out how sign languages work. As a result, we often hod false views about them.

4.1.

One of many myths about sign languages is that they are the same in every country around the world. It is true that they share some common features, such as certain visual and spatial ways in which words are expressed, but they all have their own unique rules and vocabularies.

4.2.

Another commonly heard theory that is completely false is that sign languages cannot refer to abstractions. In fact, it is uite the opposite: not only can you tell jokes that have double meaning but you can also create sophisticated poetry. Sign languages have signs for all the abstract concepts found in spoken languages. *

4.3.

Furthermore, sign languages are not just visual representations of the words of a spoken language. For example, deaf people do not draw a tree in the air with their hands when they want to say 'a tree', nor do they mime the act of sleeping when they talk about sleeping. There are a lot of gestures which are specific to sign languages only and cannot be easily interpreted.

4.4. ] Besides, it's not only simple gestures with the hands that make up a sign language. Eually important are facial expressions, which are an integral part of communication and can change the meaning of your sign. For example, when a user of American Sign Language makes his or her ] facial expression intense when signing the word "quiet", he or she means "very quiet".

4.5.

Therefore, learning a sign language is not as easy as it may look. It is just like learning any other foreign language: it takes time and requires a lot of patience. The beginnings can be difficult because there are a lot of signs to learn and many of them are similar to each other. Also, like any other liying languages, sign languages are developing all the time.

4.6.

Finally, it is not true that sign language is only for deaf people. Researchers have shown that teaching it to hearing children helps their language development. Even when they are still not able to produce vocal speech, babies can often. communicate with their parents by using gestures! So it seems quite logical to teach them sign language.



ZADANIE 5. (8pkt)


T H E SECRET G A R D E N

On his long railroad journey he found himself thinking of his boy as he had never thought in all the ten years past. During those years he had only wished to forget him. He remembered the black days when he had been furious with the child simply because it was alive and the mother was dead. He had refused to see it, and when he had gone to look at it at last it had been such a weak miserable thing that everyone had been sur it would die in a few days. But to the surprise of those who took care of it the days passed and it lived and then everyone believed it would be a deformed and crippled creature.

He had not meant to be a bad father, but he had not felt like a father at all. He hardly ever saw the boy except when he was asleep, and all he knew of him was that he was disabled and easily became hysterical. "Perhaps I have been all wrong for ten years," he said to himself. "Ten years is a long time. It may be too late to do anythingquite too late." When he arrived at the Manor, he went into the library and sent for Mrs. Medlock. "How is Master Colin, Medlock?" he asked. "Weil, sir," Mrs. Medlock answered, "he'she's different." "Worse?" he suggested. "Weil, you see, sir," she tried to explain, "neither Dr. Craven, nor the nurse, nor me can exactly understand him." "Why is that?" "To tell the truth, sir, Master Colin might be better and he might be changing for the worse. His appetite, sir, is difficult to understandand his ways"

"Has he become mormor strange?" her master asked. "Thats it, sir. He's growing very strangewhen you compare him with what he used to be." C,Where is Master Colin now?" Mr. Craven asked. "In the garden, sir. He's always in the garden." Inside the garden there were sounds. It seemed like the laughter of children who were trying not to be heard but who in a moment or soas their excitement increasedwould come running. Suddenly a boy burst through the door in the wali at fuli speed and, without seeing the outsider, ran almost into his arms. Mr. Craven had extended his arms just in time to save the boy from falling, and when he held him away to look at him, he could not believe his eyes. "WhoWhat? Who!"he stammered. This was not what Colin had expectedthis was not what he had planned. He had never thought of such a meeting. And yet to come runningwinning a raceperhaps it was even better. "Father," he said, "Tm Colin. You cant believe it. I hardly can mysef. Tm Colin. It was the garden that did itand Mary and Dickon and the creaturesand the Magie. No one knows. We kept it to tell you when you came. Tm well, I can beat Mary in a race. Tm going to be an athlete." He said it all so like a healthy boyhis face was lively, and he was speaking uickly because of his excitementthat Mr. Cravehs soul shook with unbelieving joy.

Adaptedfrom The Secret Garden by Frances Hodgson Burnett

5,6.

5,8.

Everyone thought Colin would be disabled.

Mr Craven knew that he had not been a good father to Colin.

Mr Craven was sur that it was already too late to improve his relations with Colin.

5,4. j According to Mrs. Medlock, Colin's behaviour hadn't changed at all.

5.5. When he was running out of the garden, Colin fell on the ground and Mr Craven picked him up.

Colin was running towards Mr Craven because he knew that he would come.

Colin had never thought the meeting would be like this.

MrCraven was not happy with Colin's way of speaking.

Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o. o. 2011 8 9


ZADANIE6.(6pJct)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B C lub D. Za kade poprawne rozwizanie otrzymasz 1 punkt.

A BRIEF HISTORY OF CHOCOLATE We tend to think of chocolate as a sweet created during modern times. But chocolate actually dates back to the ancient peoples of Mesoamerica who enjoyed it as a bitter drink.

The tastysecretofthecacaotree, which chocolate is mad from, was a state monopoly that could be consumed only by the was discovered 2,000 years ago in the tropical rainforests of the aristocracy. Like the Maya and the Aztecs, Europeans developed Americas. The first people who mad chocolate were the ancient cultures of Mexico and Central America.These people, including the Maya and Aztec, mixed ground cacao seeds with various spices to make a hot, bitter drink. The drink was considered so precious that it was initially intended only for the most important people in society: rulers, priests, decorated soldiers and honoured merchants. Chocolate also played a special role in both Maya and Aztec royal and religious events: priests presented cacao seeds as offerings to the gods and served chocolate drinks duringsacred ceremonies. Europe's first contact with chocolate came during the conquest of Mexico in 1521. The Spanish recognised the value attached to cacao and followed the Aztec custom of drinking chocolate. Soon afterwards, the Spanish began to transport cacao seeds back home. Slowly they started adding cinnamon and other spices to it and began sweetening it with sugar. They managed to keep their delicious drink a Spanish secret for almost 100 years before the rest of Europ discovered what they were missing. Sweetened chocolate soon became extremely popular. Because cacao and sugar were expensive imports, only those with money could afford to drink chocolate. In fact, in France, chocolate

their own special protocol for the drinking of chocolate. They even designed special porcelain and silver serving sets for chocolate that acted as symbols of wealth and power. For centuries, chocolate remained a handmade luxury, drunk only by society's upper classes. But by the 1800s, mass production had mad it affordable to a much broader public: the steam engine mad it possible to grind cacao and to produce large amounts of chocolate cheaply and quickly. Later inventions like the cocoa press mad it possible to create smooth, creamy, solid chocolate for eatingnot just liquid chocolate for drinking. New processes and machinery have improved the quality of chocolate and the speed at which it can be produced. However, cacao farming itself remains basically unchanged. People grow cacao in equatorial climates all around the world today using traditional techniques first developed in Mesoamerica: cacao is still harvested, fermented, dried, cleaned, and roasted mostly by hand. Today, additional steps in the processing of cacao have helped to create a variety of new flavours and forms. One thing has not changed, though: chocolate still remains people's favourite sweet. As someone nicely put it: 'I could give up chocolate but l'm not a quitter'.

Adapted from www.fieldmuseum.org

6.1. Chocolate was discovered

A, during modem times.

B, almost a thousand years ago.

C, outside Mesoamerica.

D, by peoples living in rainforests.

6.2, During the Maya and Aztec civilisations, chocolate was

A. not given to everyone.

B. mor important than religious events. C. served with cinnamon.

D. served both as a sweet and a bitter drink.

6.4, In Europ chocolate was at first only consumed by certain people because

A, it was expensive.

B, the flavour was unpopular.

C, all the aristocracy were in France.

D, it was difficult to transport.

6.5. New technologies have led to

A. a revolution in the way cacao is farmed.

B. chocolate becoming mor easily available.

C, chocolate becoming mor expensive.

D, chocolate no longer being available as a drink.

6,3, In the hundred years after chocolate was taken to Spain

A. no changes were mad to the customs.

B, it started to be eaten as well as drunk.

C the Spanish exported it to Mexico.

D. they experimented with its flavour.

6.6, One thing about chocolate that hasn't changed until today is that

A. there are as many flavours and forms as before.

B. mor people give up on it mor often. C. it is loved by many.

D. it follows the same production process.

a O Testy maturalne z jeyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011

http://www.fieldmuseum.org


WYPOWIED PISEMNA |

ZADANIE 7, (5 pkt)

Podczas pobytu na stypendium w Anglii organizujesz dla swoich znajomych wsplne wyjcie do teatru. Napisz zaproszenie, w ktrym poinformujesz ich o:

tytule i gatunku sztuki; terminie i dugoci trwania przedstawienia; wymaganym stroju; godzinie i miejscu zbirki.

Podpisz si jako XYZ. W zadaniu nie jest okrelony limit sw. Oceniana jest umiejtno zwizego przekazu informacji okrelonych w poleceniu (4 punkty) i poprawno jzykowa (7 punkt).

Zdajcy ma w tym miejscu ok, 7/3 s^ony^^znaczonejjia brudnopis

oraz ok. 1/3 strony przeznaczonejna^ czystopis

ZADANIE 8. (10 pkt)

Wyjechae/Wyjechaa na wakacje z angielskim biurem podry. Niestety nie jeste zadowolony/zadowolona z organizacji pobytu. Po powrocie piszesz list do kierownika biura.

o

Podaj miejsce i termin pobytu. Podaj przynajmniej dwa powody, dla ktrych wycieczka nie spenia twoich oczekiwa. Zaproponuj dwie moliwoci rozpatrzenia twojej skargi. Wyra swoje rozczarowanie i nadziej na szybk reakcj.

Pamitaj o zachowaniu odpowiedniej formy listu. Nie umieszczaj adnych adresw. Podpisz si jako XYZ. Dugo listu powinna wynosi od 720 do 750 sw. Oceniana jest umiejtno penego przekazania informacji (4 punkty), forma (2 punkty), poprawno jzykowa (2 punkty) oraz bogactwo jzykowe (2 punkty).


Zdajcy ma w tym miejscu ok. Istronyprz&naczonejjHi brudnopis

oraz ok. 7 strony przeznaczonej na czystopis


ROZUMIENIE ZE SUCHU

ZADANIE 1. (5 pkt) *as

Usyszysz dwukrotnie prognoz pogody. Zdecyduj, ktre zdania s zgodne z treci nagrania (T), a ktre nie (F). Zaznacz znakiem X odpowiedni rubryk w tabeli. Za kad poprawn odpowied otrzymasz 1 punkt.

1.1.

1.2.

1.3.

1.4.

1.5,

There is a chance that the heavy rain will go away.

It will be cloudy all aftemoon in Scotland, Northern England and Wales.

The weather in the Midlands will get worse towards the end of the day.

The weather will begood in the east and south of the country today.

Tomorrow you can expect rain over most of the UK.

T F

ZADANIE 2,(5 phi) 301

Usyszysz dwukrotnie wypowiedzi piciu osb na temat nawykw ywieniowych. Do kadej osoby (2.1 - 2.5) dopasuj zdanie podsumowujce jej wypowied (A-F). Wpisz odpowiednie litery do tabeli. Jedno zdanie podane zostao dodatkowo i nie pasuje do adnej wypowiedzi. Za kade poprawne rozwizanie otrzymasz 1 punkt.

2.1

2.2

2.3

2.4

2.5

A I have to watch what I eat for a specific period of time.

B l'd like to improve my eating habits but this is difficult.

C lt's a chance for us to be together.

D I like eating just before bedtime.

E I don't worry too much about my diet. <

F I watch what I eat for professional reasons.

o CL Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o. o. 2011


: ADAMIE 3, (S pkt) 31

Usyszysz dwukrotnie wywiad z psychologiem na temat bezsennoci. Z podanych moliwoci odpowiedzi wybierz waciw, zgodn z treci tekstu. Zakrel liter A, B lub C. Za kad poprawn odpowied otrzymasz 1 punkt.

:- l, Fewer people would sufferfrom insomnia if they

A. could concentrate better during the day.

B. consumed fewer stimulants.

C analysed their problems mor often.

3.2, The hormone called melatonin i^

A, enables older people to sleep for long periods.

B, decreases as we get older.

C, is produced only at a certain age.

3.3. If your insomnia is mor than occasional, you

A. can still cure it by a few hours of extra sleep.

B. may see things happening very quickly.

C. put your health at risk.

4. In order to prevent insomnia, we should

A. sleep longer at weekends.

B. always use traditional remedies.

C. have good sleeping habits.

.5. In the interview, Lauren talks about

A. common sleep disorders among elderly people.

8, the causes and results of insomnia.

C, medical ways of treating insomnia.

Testy maturalne z jzyka angielskiego. Paziom podstawowy. Pearson Central Europ Sp. z o.o. 2011 93



ZADANIE 4. (8 pkt)

Przeczytaj ponisze ogoszenia o prac. Nastpnie przyporzdkuj waciwe ogoszenie (A - E) do kadego z podanyi zda (4.1 - 4.8). Wpisz odpowiedni liter w kad rubryk tabeli. Kada z liter moe by uyta wicej ni jeden ra Za kade poprawne nawizanie otrzymasz 1 punkt.

Administratiy Assistant As an Administrative Assistant with our non-profit charity, your role will involve: scheduling appointments, booking travel and accommodation; dealing with incoming and outgoing mail; meeting and greeting visitors; answering the phone. You must be: a good team player; have good time management; be a quick, accurate typist. You should also have experience in face-to-face customer service. We offer thirty days holiday, flexible working hours and a friendly working atmosphere.

B) W E B D E S I G N E R We are currently recruiting for the position of Web Designer to assist the Creative Director on various projects from the initial concept stage to interactive design, 3D animation and motion graphics. The idea candidate will have at least three years' experience in 3D design, and a portfolio that demonstrates his/her animation and graphics skills [e.g. interactive games or other applicationsJ. We offer an extensive skills development programme including seminars and on-the-job training.

Primary Teacher We are seeking a Primary Teacher to take two Year 1 classes and one Year 2 class in a privately run school in South London. Our school prides itself on our students' impressive results and a friendly working environment. We have a culturally diverse mix of students who are very eager to learn. The parents are very supportive. We strongly believe in the success of our staff.

Exclusive, city centr hotel and restaurant seeks a Chef. The position offers a great amount of variety, from informal bistro dining, to official banuets, weddings and conference events. You wili be taking control of a section of the kitchen and assisting the mor senior chefs, as well as helping the development of the junior chefs. You must have a minimum of 1-2 years experience in a similar position.

(D Finance Accountant We are seeking a Finance Assistant to join a motivated and dynamie finance team of a big intemational company. The key responsibilities include: preparing budgets and financial reports; helping in the preparation of financial accounts and managing a smali team of accounts assistants. This is an excellent opportunity offering long-term employment and a great working environment in a central, easy to reach location.

4.1.

4,2,

4.3.

4.4.

4.5.

4.6.

4.7.

4.8,

You will be helping to train other employees. v

You will be working in a place which is proud of its achievements.

You will have many opportunities to develop your skills.

You must prove your skills by showing something specifk that you have done.

You will be responsible for the work of a group of employees.

You will be working for an organisation whose aim is to help people, not make money.

You will not have to work the same hours every day.

You shouldn't have problems getting to work.

- " > ' " ' - " -

;

H 4 Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011


ZADANIE 5. (6pkt)


THE RED BADGE O F COURAGE The boy still could not believe this. So they were at last going to fight. Tomorrow, perhaps, there would be a battle, and he would be in it.

He had, of course, dreamed of battles all his lifeof (festant and bloody conflicts that had thrilled him with their greatness. In visions he had seen himself in many fights. But awake he had seen battles as just marks on the pages of the past.

He had wanted several times to fight in the war in his own country. He had read of marches, conflicts, and he had wanted to see it all.

But his mother had discouraged him. She did not understand his excitement. She could calmly seat herself and with no difficulty give him many hundreds of reasons why he was mor important on the farm than on the field of battle. However, the newspapers, the gossip of the village, his own imagination had intensified his emotions.

One night, as he lay in bed, he had heard the voices of people happily talking about a great battle. These voices had mad him shake in an ecstasy of excitement. Later, he had gone down to his mother's room and had said: "Ma, Fm going to enlist."

"Henry, don't you be a fool," his mother had replied. There was an end to the matter for that night.

But the next morning he had gone to a town that was near his mother's farm and had enlisted in a company that was forming there. When he returned home his mother was milking one of the cows. "Ma, I've enlisted," he had said to her shyly. There was a short silence. "Everything is in the hands of the Lord, Henry," she had finally replied, and had then continued to milk the cow.

When he had stood in the doorway with his soldier's clothes on his back, and with the light of excitement in his eyes almost taking control over the regret for the memories of home, he had seen two tears on his mother's cheeks.

Still, she had disappointed him by saying nothing whatever about his returning in glory. He had expected a beautiful scen. He had prepared certain sentences which he thought could be used with touching effect. But her words destroyed his plans. She had been busy peeling potatoes and addressed him as follows: "You watch out, Henry, and take good care of yourself in this fighting business."

"I've knitted you eight pair of socks, Henry, and I've put in all your best shirts, because I want my boy to be just as warm and comfortable as anybody in the army."

"I've put a cup of blackberry jam with your clothes, because I know you like it above all things. Goodbye, Henry. Watch out, and be a good boy."

He had, of course, been impatient during her speech. It had not been uite what he expected, and he had listened to it with some irritation. He left feeling a kind of relief.

Still, when he had looked back from the gate, he had seen his mother kneeling among the potato skins. Her brown face was covered with tears, and she was shaking. He bowed his head and went on, feeling suddenly ashamed of his plans.

Adaptedfrom The Red Badge of Courage by Stephen Crane

5 . 1 .

5 .2 .

3.

5.4.

5.5.

5.6.

The boy became interested in battles after he had heard about the war in his own country.

The boy's mother discouraged him from staying on the farm.

A specific event helped the boy to make the fina decision to join the army.

The boy was satisfied with the way his mother reacted to his decision.

The boy's mother felt upset by his decision.

Once he had left, the boy felt sorry for what he did.

Testy maturalne z jzyka angielskiego. Poziom podstawowy. Pearson Central Europ Sp. z o.o. 2011 9 5 "


ZADANIE 6. (6pkt)

Przeczytaj tekst. Z podanych moliwoci odpowiedzi wybierz C lub D. Za kade poprawne rozwizanie otrzymasz 1 punkt.

Can complain The 'can't complain' attitude has always been an integral part of British culture. However, with Britain's uality of customer service getting worse, people are now starting to complain mor than ever before.

At first glance, it seems like a simple case: we buy a phone and, after some time, one of its parts gets broken. We take the

I phone back to the phone centr and ask to have it repaired under I warranty. As we uickly discover, however, the issue may be mor I complex than we initially thought. First, the company may insist I that it is not one of their phones that we bought, and even if they I do eventually agree, they can refuse to send it to the repair centr I because of 'data protection'. So, we are left with the broken phone 1 and no right to complain anymore. This is exactly what happened

to 39 year-old Kirsten Hey from Edinburgh, who was literally 1 reduced to tears by one o^ the UK's phone companies.

I Kirsten's case is one of a great many examples of Britain's poor I customer service. According to the results of a survey carried I out in 2006 by the Institute of Customer Service, sixty per cent 1 of respondents said that they would be willing to complain about I bad service they experienced, which is ten per cent mor than five I I years earlier. What's mor, if the survey was repeated today, that I figur would be even higher.

i What has happened? Why are the British mor willing to complain these days, even though we have had a long tradition of accepting 1 the most uncomfortable situations as long as this lets us avoid

complaining in public?

One of the reasons is the rise in people's expectations. Given the enormous selection of goods and services, we have become mor choosy than ever before. Also, the consumerist society we live in promotes the idea of a happy, fuli life: if we don't feel happy, there must be something wrong and someone to complain to about this. But it is also companies themselves which are responsible. Too often, we don't receive the services we were promised. Appliances stop working, packages don't arrive or turn up broken. Whafs worse, nobody seems to care. When we phone up to complain, we are forced to spend hours waiting ...

Cali centres, which began to appear in Britain in the 1970s, were thought up as an efficient and cost-effective way to deal with customer complaints. Unfortunately, cutting costs is often taken to extremes: customer service agents often receive poor t

Documents

Longman Testy Maturalne j.angielski Zakres Podstawowy Matura 2012(Cz2)