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PROJECT QUALITYPROJECT QUALITY
MANAGEMENTMANAGEMENT
Ir. AGUNG NUGROHO, M.Kom
Teknik Elektro FT UNDIP
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OVERVIEWOVERVIEW
Project Mn!ement Kno"le#!e AreProject Mn!ement Kno"le#!e Are
$. Project Inte!rtion Mn!ement
%. Project &co'e Mn!ement
(. Project Time Mn!ement
). Project *o+t Mn!ement
. Project -lit/ Mn!ement
0. Project Hmn Re+orce+ Mn!ement
1. Project *ommniction Mn!ement
2. Project Procrement Mn!ement
3. Project Ri+k Mn!ement
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OVERVIEWOVERVIEW
Ho" to Ac4ie5e Project &cce++67/ 8lncin! +tke4ol#er+9 com'etin!#emn#+ :or ;
-lit/
&co'e
*o+t
Time
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PRO MANAGEMENTPRO MANAGEMENT
Proce++e+ incl#e ll t4e cti5itie+ o: t4e
'er:ormin! or!ni?tion t4t #etermine @lit/
'olicie+, o8jecti5e+, n# re+'on+i8ilitie+ +o
t4t t4e 'roject "ill +ti+:/ t4e nee#+ :or"4ic4 it "+ n#ertken
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PRO MANAGEMENTPRO MANAGEMENT
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$. -lit/ Plnnin!Identifying which quality standards are relevant to theproject and determining how to satisfy them
%. Per:orm -lit/ A++rnce Applying the planned, systematic quality activities toensure that the project employs all processes neededto meet requirements
(. Per:orm -lit/ *ontrolMonitoring specific project results to determinewhether they comply with relevant quality standardsand identifying ways to eliminate causes ofunsatisfactory performance
PRO MANAGEMENTPRO MANAGEMENT
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1. Quality Planning
2. Perform Quality
PRO MANAGEMENTPRO MANAGEMENT
3. Perform Quality Control
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R O * E & & F = O W D
I A G
R A M
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GOA= OF -UA=IT> PROGRAMGOA= OF -UA=IT> PROGRAM
• Fitne++ :or +e
Product/service produced must satisfy real needs
• *o+tmer +ti+:ctionProduct/service meet customer’s epectations
• *on:ormnce to t4e re@irement+
!he project must produce what it said it wouldproduce
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-UA=IT> *ON*EPT&-UA=IT> *ON*EPT&
•ero De:ect+"o tolerance for errors within the system
• T4e *+tomer I+ T4e NeBt Per+on In T4e Proce++
#onformance to requirements $ customer satisfaction
• Do T4e Ri!4t T4in! Ri!4t T4e Fir+t Time
%o it once in complete $ correct manner
• *ontino+ Im'ro5ement
Plan & %o & #hec' & Action
• Proce++ *'8ilit/
#apa(le of performing the required functions to achieve
the desire outcome
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-UA=IT> V& GRADE-UA=IT> V& GRADE
• -UA=IT> is the degree to which a set of
inherent characteristic fulfill requirements
• GRADE is a category assigned to products or
services having the same functional use (ut
different technical characteristics
• =OW -UA=IT> is always pro(lem, =OW
GRADE is not necessary a pro(lem
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-UA=IT> P=ANNING-UA=IT> P=ANNING
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*O&T OF -UA=IT>
• !he total costs that incurred (y investment inpreventing nonconformance to requirements,appraising the product or service forconformance to requirements, and failing tomeet requirement )rewor'*
• +ailure cost are often categoried into internaland eternal- +ailure cost are also called cost ofpoor quality
• !here are three types of costs that are incurred.Prevention costs, Appraisal #osts, and +ailure#osts
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W4t i+ t4e Mjor *o+t o: -lit/
• Prevention cost
• Appraisal cost
• Internal failure cost• ternal failure cost
• Measurement and test equipment-
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*O&T OF -UA=IT>*O&T OF -UA=IT>7EFORE AND AFTER -UA=IT> INITIATIVE7EFORE AND AFTER -UA=IT> INITIATIVE
re"ork
in+'ection
're5ention
in+'ection
C OF
TURNOVER
+5in!+
're5ention
7e:ore A:ter
re"ork
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PRO P=AN
0hould address, (ut not limited to .1 Project Management Methods
1 2oles $ 2esponsi(ilities
1 %elivera(les $ Milestones
1 0tandards for Monitoring $ #ontrol Purposes
1 Process 2eviews
1 Major #hec'points
1 Inspection $ Acceptance #riteria
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-UA=IT> TEAM FOR A PRO
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PERFORM -UA=IT> A&&URAN*EPERFORM -UA=IT> A&&URAN*E
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-UA=IT> A&&URAN*E-UA=IT> A&&URAN*E
V&V&
-UA=IT> *ONTRO=-UA=IT> *ONTRO=
• -lit/ A++rnce only chec' whetherit’s comply with the PRO*E&&, regardless
result, etc-
• -lit/ *ontrol comply with RE&U=T 3
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PERFORM -UA=IT> *ONTRO=PERFORM -UA=IT> *ONTRO=
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&tti+ticl -lit/ *ontrol
• Method used to measure varia(ility in a
product for evaluation and corrective
actions- 4hen the product eceeds the
(ounds of accepta(ility (ased onstatistical inference the product can (e
rejected with reasona(le assurance that
it does not meet requirements-
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Norml Di+tri8tion *r5e
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Mjor +/+tem+ "4ic4 +e# in
&tti+ticl -lit/ *ontrol
• Process #ontrol #harts
• Acceptance 0ampling
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*ontrol *4rt
U*=
=*=
02.%0C 3.)0C 33.1(C
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*ontrol *4rt in control
U*=
=*=
•
•
•
•
•
•
•
•
•
• •
•
•
•
•
•
•
• • •
•
•
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*ontrol *4rt Oto:*ontrol
U*=
=*=
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*ontrol *4rt H!!in! *ontrol =imit
U*=
=*=
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*ontrol *4rt Tren#
U*=
=*=
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*ontrol *4rt */cle
U*=
=*=
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*ontrol *4rt Rn
U*=
=*=
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Rle o: &e5en
• 4hen any 5 consecutive reading on a
chart are either a(ove or (elow the
median, (ut are still within the upper and
lower control limits, the process is out ofcontrol-
• 4hen a process is out of control,
management should (e notified and isresponsi(le to identify the cause and
initiate corrective action-
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T4e Tool+ o: Mo#ern -lit/
Mn!ement
• !he tools of modern quality management relate to
pro(lem solving through uniform processes that provide
information which leads to recogniing process changes
and correcting them- & Pareto diagrams
& #ause and effect diagrams )fish(one diagram*
& 6istogram
& 0catter diagrams
& 7raphs
& #hec' sheets
& #hec' 8ists
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PARETO DIAGRAM
Is a 4i+to!rm, ordered (y frequency of occurrence,
that shows how many results were generated (y type
or category of identified cause
Rnk or#erin! is used to guide corrective action
Preto9+ =" . relatively small num(er of causes will
typically procedure a long majority of the pro(lems or
defects )9:/;:*
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PARETO DIAGRAMPARETO DIAGRAM&=E&=E
$JJ
J
%J
)J
0J
2J
$JJ
J
%
J
1
C *A&E&
7EFORE IMPROVEMENT
N o . o : D e : e c t i 5 e *
+ e +
C o : * o m ' o + i t i o n
I m ' r o ' e r
R o t t i o n
N o i + e
W o 8 8 l e
P r e + + r e
A B l e
* l k i n !
* + e
W o 8 8 l e
O t 4 e r +
$JJ
J
%J
)J
0J
2J
$JJ
J
%
J
1
C
*A&E&
AFTER IMPROVEMENT
C o : * o m ' o + i t i o n
I m ' r o ' e r
R o t t i o n
N o i + e
W o 8 8 l e
P r e + + r e
A B l e
* l k i n !
* + e
W o 8 8 l e
O t 4 e r +
N o . o : D e : e c t i 5 e * + e +
OVERA==EFFE*T
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*AU&E AND EFFE*T DIAGRAM I&HIKAWA DIAGRAMFI&H 7ONE DIAGRAM
TIME MA*HINE METHOD MATERIA=
ENERG> MEA&UREMENT PER&ONNE= ENVIRONMENT
TIMEMA*HINE METHOD MATERIA=
ENERG>MEA&UREMENT PER&ONNE= ENVIRONMENT
*ORRE*TIVE
A*TION
MA& A&K; WHO6 W4t6 W4ere6 W4en6 W4/6 Ho"6
*AU&E EFFE*T
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*AU&E AND EFFE*T DIAGRAM*AU&E AND EFFE*T DIAGRAM&=E&=E
Re+on P4one Not An+"ere#
P4one Not
An+"er
Mteril+Mc4iner/
Peo'le Met4o#
A#iB
Audi ists
8ine
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*ONTRO= *HART*ONTRO= *HART&=E&=E
O* && O *
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PRO*E&& F=OW *HARTPRO*E&& F=OW *HART&=E&=E
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T4nk >oT4nk >o