R E S U M E

NAME: MURALIKRISHNA TALATAM

Mobile: 9100946258

E-mail : Krishna.talatam@gmail.com

SUMMARY

2+ years of IT experience that includes Service Now tool implementation, Web based Application Development. Possess good communication and analytical skills to secure a challenging position where I can utilize and apply my knowledge, skills while fulfilling organizational goals

Expert knowledge of Service Now, HTML, CSS, JS, JQuery, Jelly, Glide Ajax.

Managed complete project cycle right from requirement analysis to system study, designing, coding, testing, de-bugging, documentation and implementation.

Possess good interpersonal skills that have been put to good use in coordinating with Project teams.

Coordinate day to day activities with Onsite team members.

Team player with effective communication skills.

WORK EXPERIENCE

Currently working with Virtusa Consulting Services as a Software Engineer from May’15 to till date.

Worked as Software Engineer in Reload Online Services India Private Limited [MAY ’14 to May ‘15]

ACADEMICS

B.Tech (Computer Science and Engineering) from JNTUK (Kakinada). PUC (90.04%) Aditya Junior College Kakinada, Andhra Pradesh, India

SSLC (83.00%) ZP High School Kakinada, Andhra Pradesh, India

SKILLS

Tools & Technology Service Now Developer

Language known SQL, HTML, CSS, JS, JQuery, Jelly, Glide Ajax

Database Known MySQL

Operating System

Knowledge on Service Now

Windows, Linux, Unix

ITSM & ITIL (Incident, Problem, Change, Service Request, CMDB & CMS)

Basic Admin, Security & Authentications,

Content Management, Scripting, Reporting, Workflow

Import Set, Service Catalog

Soft skills Excellent communication skills, enthusiastic team player, and strong problem solving abilities.

PROJECT DETAILS

Company: Virtusa Consulting Services

Project: Huntington National Bank

Duration: May ’15 to till date]

Environment: Service Now

Project Overview: As a Service Now Developer, played a key role in gathering the requirements and identify requirement gaps. Creating and Maintaining Custom Applications & Modules in Service-Now. Creation of Service Catalog Items, Workflows, Notifications etc. Worked on Importing Data. Creation of Users, Roles and Groups in Service-Now. Creation of Tables & Columns. Worked on Business Rules, Catalog Client Scripts, UI policies, UI Action. Knowledge on Content Management System.Troubleshooting issues faced at QA and end-user level with highest priority.

Company: Reload Online Services India Private Limited

Project: Avalanche

Duration: May’14 to May’15.

Environment: Service Now (FUJI).

Project Overview: As a Developer, worked on Creation of Service Catalog Items, Workflows, Notifications, Importing Data, Creation of Users, Roles and Groups in Service-Now. Creation of Tables & Columns.

Worked on Business Rules, Catalog Client Scripts, UI policies, UI Action. Has Knowledge on Content Management System.

Troubleshooting issues faced at QA and end-user level with highest priority.

PERSONAL DETAILS:

DOB 05-Jun-1993

Pan Card No APWPT2108R

Nationality Indian

Gender Male

Father Name Sundarrao

Signature

Muralikrishna Talatam