NADRA 2005

7/14/2019 NADRA 2005

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National Database And RegistrationAuthority (NADRA)

Information Systems

(Case Study Presentation)

Presented By: Syed Asad Husnain

Bukhari

Deputy Manager

(NADRA)

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Case Study Administration

• Introduction – Introduction of the Presenter

– Introduction of NADRA• Company

• Products

•Structure

• Culture

• Information Systems Essentials – Information Technology Fundamentals

• Hardware

• Software

• Network

• Database

– IS Personnel

– Information flow & Processing

– Management Reporting

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Case Study Administration…

• Evaluation Session

– Management Concerns and Problems• IT

• People

• Culture

• Training

– Discussion and Q&A Session• We “NADRA” will be highly interested to have your feedback

through this discussion and evaluation session• So I’ll be looking forward for your participation

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Information Systems

System Hardware

SoftwareDatabasesNetworks

Information

Collected,

Processed,Stored,

Transmitted

IS PersonnelUsers

Standards/Procedures

KnowledgeManagement

DecisionSupport

Alliances & E-Business

DataProcessing

DatabaseManagement

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Introducing the Presenter

( Asad Husnain Bukhari)• Educational Qualification

• Work Experience –

Current Job• Deputy Manager

(Regional Manager Operations)• Responsibilities

• Experience at NADRA – Local Vs. Foreign

• Future Plans – Ongoing Research

– Continuous Thrust for Knowledge

– This Presentation is a step forward as well

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Introduction

(NADRA)

National Database and

Registration Authority

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• Initial Stages• National Database Organization (NDO) was

established under Ministry of Interior

• National Database was possible due toinformation gathered through “National DataForms” during the Population Census 1998

• The Emergence of NADRA• NADRA Ordinance 2000

• To cater for a cohesive and unified approach in

both Registration and Social fields NADRA wascreated on 10 March 2000 by merging theNational Database Organization (NDO) andDirectorate General of Registration

Background &

Establishment

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Vision

A Catalyst for Change

NADRA is the most modern organization

which will provide base for the better

governance of Pakistan and will also prove as

a model organization for Public Sector of

Pakistan.

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Mission

Proud to be Pakistani

Custodian of Pakistani Identity

Reliability (Restoring National & International

Confidence)National Information Infrastructure

Customer Care

Corruption Free

Convenience

Efficient

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Administrative Structure

Headquarter Islamabad (HQ)

Regional Headquarters (RHQ)Karchi, Quetta, Sukhar, Multan, Lahore,

Sargodha, Peshawar and Islamabad

District Registration Offices (DRO)

NADRA Swift Registration Centre (NSRC)

Sub DRO (SDRO)

Satellite Swift Registration Centre (SSRC)Mobile Van Registration Centre (MVRC)

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Structure…

Chairman

RHQ’s DirectoratesPrintingFacility

Board of Governors

NSRC’s DRO’s SSRC’s

MVR’s SDRO’s

NationalDataware House

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Technical Structure

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User and Feeder Agencies(Concept to Reality)

• Sharing of National Data would be based on Mutual Interfacing

– Federal & Provincial Ministries

– Election Commission of Pakistan

– Private Agencies involved in Developmental Work

– Central Board of Revenue – Excise and Taxation Department

– Land Revenue Department

– Autonomous / Semi-Autonomous Bodies like WAPDA, PTCL,

etc.

– Civil Forces – Armed Forces

– Federal And Provincial Police

– Federal Investigation Agency

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Expected Advantages

•Elimination of bogus and duplicate cards

• Enhanced Authenticity of Pakistani Passports• Control over Illegal immigration and related social problems

• Effective Law Enforcement and Administrative Control

• Demographic Data for Planning of Social Sector and

Infrastructure Projects• Reliable Data on Population

• Equitable Resource Allocation and Distribution

• Planning and Functioning of Government

Offices• Monitoring of Social Sector Projects

• Broadening of Tax base and Revenue Generation

• Utility Companies and Public Sector Corporations' Performance

• Assistance in Effective Law Enforcement and Administrative

Control

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Products & Projects

•Current Products – Computerized National ID Cards (CNIC)

– National ID Cards for Overseas Pakistanis (NICOP)

– Pakistan Origin Card (POC)

– Children Registration Certificate (CRC)

– Machine Readable Passports (MRP)

– Vehicle Identification and Monitoring System (VIMS)

• Projects – National Data Warehouse

– Swift Registration Centers

– Electoral Rolls

– Billing Machines (KIOSK)

– Geographical Information Systems

– Network Information Infrastructure

– Earthquake Affected Registration

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NADRA Products

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• VeriSys• BioSys

• Machine Readable Passport – Readable Visa Project

• Automatic Border Control System

• Online Bill Payment Kiosk• Computerized Birth Registration Certificate

• Vehicle Identification & Tracking System

• Driving License with RFID

• Geographical Information System

• Integrated Security Solutions

• Person Identification Devices

• Job Evaluation System

• Project Management Services

NADRA Revolutionary PRODUCTS

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The Computerized National ID Card

(CNIC) includes a sophisticated array of

security features to safeguard againstfraud and improper use. The CNIC

contains machine-readable information,

although characteristics can be seen

with the naked eye and others must be

verified using optical aids. The special

characteristics of the CNIC will protect

its integrity.

Computerized National Identity Card

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People Applied

For CNIC

People Got

CNIC

All over Pakistan 4,51,99,069 4,25,92,414

Multan Region 76,73,075 66,49,304

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Among other cards, NADRA

Ordinance envisages issuance of

cards to Pakistani

workers/emigrants and citizens

/resident abroad and Pakistanis

holding dual nationality who have

got themselves registered under the NADRA Ordinance. This card is

known as the National Identity

Card for Overseas Pakistanis

(NICOP). On account of its utility, it

is an identification document

usable in place of NIC whenever

required. However NICOP is more

than just an identification

document.

National Identity Card for Overseas

Pakistanis

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A person shall be an eligible foreigner of

Pakistan origin or eligible for Pakistan Origin

Card if he is a foreigner; and he had been a

citizen of Pakistan at any time during his life.

Among other cards, NADRA Ordinance

envisages issuance of cards to foreigners of

Pakistani origin who have got themselvesregistered under the NADRA Ordinance. This

card is called the Pakistan Origin Card. On

account of its utility, it is an identification

document usable in place of NIC whenever

required. However POC is more than just an

identification document.

Pakistan Origin Card

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Child registration is the fundamental right thatevery country should provide to the children of

its citizens. The right of name and nationality is

ensured in Article 7 of the United Nation

Convention on the Rights of the Child, where

Pakistan was a signatory. Children registration

is essential not only for their identity but also

for governments for their social services’ planning. It ensures the availability of health

and educational facilities to the children.

Registration is a proof that is needed for a

number of services and it recognizes the child

as a citizen of a country with rights to be cared

for. Despite of all the policies and legislations

for birth registration, Pakistan has not been

able to achieve the targets and many children

in Pakistan are still deprived of this

fundamental right.

Child Registration Certificate

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Automatic Border Control System

Supplementing the electronic

passports is the state-of-the-

art border control system

designed for immigration

authorities to efficiently

process all arrival and

departures at airports, railwaystations and bus terminals.

The Automated Border

Control (ABC) is a fully

automated immigration control system linked with

the central database that makes full use of the e-

Passport not only by reading all electronicpassports but also performs Facial Recognition as

well as fingerprint Identification to positively identify.

This system is capable of reading and processing

all e-Passports as well as all identity documents

such as the National Identity Cards for Overseas

Pakistanis.

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ONLINE BILL PAYMENT Kiosk

The Online Payment Kiosk is designed to

enable utility bill payments as well as

perform electronic banking after proper

authentication from biometric and online

verification systems using the

computerized national identity cards.

Additional Benefits

• Offers online banking and other services reducing teller lines and

labor costs.

• User-friendly touch-screen increases

throughput and speeds-up

transaction time.

• Kiosks installed at offsite/remote

locations offer convenience and

more timely payments.

• Selection of English and Urdu

options empower all customers to

use the kiosk easily.

• Security algorithms ensure safety in

every online transaction.

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CHILD BIRTH REGISTRATION

CERTIFICATE

To Develop A Data Entry And AcquisitionSystem For The Issuance Of

Computerized Birth Registration Certificate

(CBRC) At Union Council Level With An

Online / Web Based Monitoring Facility To

Designated Government Officials, Having

The Status Report For A Particular

Application With An Added Feature Of Management And Statistical Report And To

Develop The Back End Process And

Procedures To Transform, Extract And

Load The Data Into National Data

Warehouse

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VEHICLE IDENTIFICATION &

MONITORING SYSTEM

The project dimension include the

computerization of the manual data

acquisition process, electronically

registering vehicles, assigning a

unique Vehicle Identification Number

(identity) to each vehicle, creatinglinkages with the owner by virtue of

their Computerized National Identity

Card and tracking the on-road

vehicles in case of theft etc.

NADRA used Radio Frequency

Identification Device (RFID)technology to track on-road vehicle.

We have developed the end-to-end

software, customized the hardware

for placement at outdoor ‘manned’ &

‘automated’ check-posts and

developed control console in-house

to create this state-of-the-art system.

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DRIVING LICENSE WITH RFID

The prevailing turmoil and security concerns in

the world demand robust identification and

verification systems that allow authorities to be

constantly vigilant and thus prevent any kind of

unlawful acts. NADRA recognizes its

responsibility in doing whatever it can to

enhance the security of documents and toimprove public safety and national security.

This new Driver’s License makes it harder to

counterfeit or steal driver’s licenses, by adding

the RFID computer chips. These RFID tags foil

identity theft and prevent criminals from using

false documents to move about freely.

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Job Evaluation System

for all Walks of Life

Among other products, NADRA is

proud to render services in the fieldof Job Evaluation and Recruitment

for all walks of life. Job Evaluation

System is a state of the art module

that can evaluate the ability and skill

of candidates in a very convenient

way. This is an online application

which provides the facility to conducta nation wide test/selection at the

same time.

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ProjectNADRA Swift Registration Centers

(NSRC)

NADRA Swift Registration

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NADRA Swift Registration

Centre (NSRC)

• The Swift registration centers (NSRC's) Concept – One-stop-shop,

– Designed to eliminate inaccuracy in the re-issuing of the ID cards

–By minimizing human intervention in handling NICforms as seen in the past experience.

– The NSRC concept is to provide superior service tothe citizens of Pakistan, and to introduce a corporateculture in the public service environment, trying to

break free from the existing shackles of corruption,un-professionalism, and red tapeism

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NADRA S ift Registration Center

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NADRA Swift Registration Center

(NSRC)

• Process – The principal of live data capture

– System requires the applicant's presence with their old NIC's

– With other related documentation to process a CNICapplication

– Applicants are professionally guided through a processof :• Data Entry

• Photo Imaging

• Signature and Thumb Impression Capture

•Using latest technology and

• Expert assistance from the trained staff

• Commitment – Our motto "Identification with convenience“

– We treat each customer as a VIP

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Uploaded toNDWH

Attested Form&

RequiredDocuments

Attested FormReceived

Printing Facility

Verified ?

IslamabadDWH

Verification

Not Verified

Verified

DWH Verification Verified

DRO Record

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NSRC Vs. DRO

• Swift Registration

Centre

• Computerized Data

Acquisition Centre

• Flat Structure

• Corporate Style

Public Sector Organization

• Culture

• District Registration

Office

• Rich Record

Depository

• Hierarchical Structure

• Typical Public Sector

Organization• Culture

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Complaint Management System

Complaint Management Systemlogs and resolves the complaints

received directly from applicants

(visiting in person) or through

applications, E-mail & Fax. A team

is organized to respond to

applicants and resolve queries by

using CRM and CMS applicationswith a view to persuade concerned

branches/people to expedite the

complaint resolution. Complaints

Centers in addition to resolving

complaints also acting as

information centers providing allinformation regarding NADRS’s

products.

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Information Systems

(NADRA)

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IS related Powers

Multipurpose Databases

Data Warehouses

Networking

Interfacing of Databases and Related Facilities

Information Sharing

National Information Infrastructure

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National Information Infrastructure

(NII)

• Country wide data communication network

• E-Governance• Automated fingered identification system

• Mutual Interfacing

• User and feeder Agencies

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Information Technology Fundamentals

• Software

• Hardware

• Network

• Databases

H d

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Hardware

• Computer Accessories

• Camera

• Thumb Digitizer

• Signature Scanner

• Form Scanner

• Switch

•Printer

• LEDs

• Speaker

• Mini Frame

• Data Storage

– Depositories

• Sattelite• Fiber Optic

• Web Server

• Printing Facility

• Billing Machines

• RFIDs

• BIO Metric Sensors/

Detectors

S ft

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Software

• Microsoft Windows 2000 Advance Server

• FTRC Application

• SQL Server

• Perl Language

• PDMS-Urdu Font

• CRM Applications

• Online Verification Applications

N t k

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Network

NSRC PRI RHQ

Filter

FTP Islamabad FTP Multan

Daily Reports& other

ImportantDocuments

1.Batches2. CRM Files

3.Daily Reports

Reverse PopulationData

IslamabadServer

Using Dialup

Using Satellite

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PKN

KWL

VHR

KVL

MCN

SQB

RYK

Multan

BWP

SWL

RHQMultan

PKN

KWL

LHR 2

NRV

PAT

GUW

GUJ

QSR

LHR 1

SWL

RHQLahore

PKN

KWL

VHR

KVL

RWP II

MUR

AJK

CHK

ISL

RWP I

HQIslamabad

Connected with Satellite

Connected Using FTP

D t b

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Databases

• Modes/ Types of Data –English

–Urdu/ Sindhi

–Numeric –Date & Time Stamps

– Images

–Wavelet Sequential Query(WSQ)

–Facial Recognition

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Databases

• Technologies – TeraData (Both in Urdu & English)

– Oracle

– SQL Server • Capacities

– At NDWH• 1500 TB (60%) Extendible

– At Each NSRC• Server Contains 5 X 40 GB HDD

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Main Databases

• Fast Track Registration Centre (FTRC)

• FTRC_Backup

• Customer Relationship Management

(CRM)

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FTRC Database

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Computerized ID Scheme

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Coding Scheme

• Area (Province) 1-8

• Divisions 11-82

• Districts 111-824• Tehsil 1111-8241

• Halqa Code 1111101-8241201

• Patwar 111110101-…….• City 11111010101-……

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Security

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Security

•Fire walls

• Anti Virus

•Encrypted Data•Secure Socket layer (Safe Zone)

•Login Dependant Access

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Backup

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Backup

• Keeping the Network Moving

• Main task of the IS People

•Backup Routine

• Recovery

• Multiple Backups

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Information System

(Reports)

Types of Reports

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Types of Reports

• Customer Relationship

Management• Centre Level Reporting

• Managerial Reports

Customer Relationship Management

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Customer Relationship Management

(CRM)

• Interactive Information

• Updated Status of Application•

From Application to Card Distribution• Verification

• Privacy

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Customer Care

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Evaluation Section

Stories

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Stories• Interesting (Funny)

– Innocent Customers – VIP Culture

– Data Entry Faults

– Catching the Thieves

•Through Technology – Finger Identification Printing System

– Facial Recognition

• Through procedures

• Through Psychological Tricks

• Serious – Corruption (2nd Least Corrupted in Pakistan)

– Data Security

– Ethical Cases

P bl A

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Problem Areas

•General Public – Lack of Public Awareness

– Initial mindset regarding NADRA

• Customers – Unsatisfied Customers

– Forms with Objections

• Strategic Issues – Lack of Compatibility and Coordination between the

old and New Setup

– Setup has to Support itself

• IS & Operation Factors – Infrastructure

– Gaps in Information Sharing

Problems

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Problems…

• Other Problems – Lack of Training

– Documentation

• Culture

– Within NADRA & Outside – Corruption

– Sincerity with work

• Fake ID Cards

• Privacy

• Ethics

Tackling the Issues

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Tackling the Issues

• Moving Ahead Gradually• Training Sessions

– Workshops

• Customer Relation Management

• Positive Mental Attitude

– Documentation Training

• Motivation Techniques

• Crafting Strategies – Situation Dependent

– Correction Enforcement Systems

• Customer Care is the focus – Angry Customers

– Illiterate Customers

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Reference

NADRA’s Website

(www.nadra.gov.pk)

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Question & AnswersFeel Free to ask question

regarding any part of the

presentation!