NHOMS10_QLDA_KHMT1K5

QUN L D N CNG NGH THNG TIN

QUN L D N CNG NGH THNG TIN

B CNG THNGTRNG I HC CNG NGHIP H NIKHOA CNG NGH THNG TIN

BI TP LNQUN L D N CNG NGH THNG TIN TI: QUN L D N XY DNG PHN MM QUN L BO HIM--------------------------------------------- GV hng dn: TS. NGUYN VN TNG Lp: KHMT1 K5Nhm thc hin: Nhm 101. Nguyn Trng Ngha2. Bi Vn Ni3. L Vn Vinh

H ni, thng 5 nm 2013MC LCLI M U3CHNG 1: TNG QUAN.51.GII THIU D N.52.T CHC D N.7CHNG 2: LP K HOCH THC HIN D N.91.GII THIU V NHN S92.LCH BIU CNG VIC113.TI CHNH.164.CU TRC BNG CNG VIC(WBS)195. QUN L CU HNH (CM)226.QUN L CHT LNG24CHNG 3: PHN TCH RI RO.271.QU TRNH QUN L RI RO TRONG KHO ST THC HIN D N.272.LP BIU PHN TCH RI RO CA D N.28CHNG 4: QUN L KIM SOT THC HIN D N.341.QUY TRNH QUN L342.CC MC KIM SOT343.DIN BIN QU TRNH THC HIN D N36CHNG 5: CNG C H TR ,PHC V D N491.BNG CHI TIT TIN 492. NGUN LC CNG VIC50CHNG 6: KT THC D N.511.GIAO DIN CHNG TRNH512.TNG KT D N51KT LUN.53TI LIU THAM KHO.53

LI M UNgy nay, vi sc mnh cng ngh hin i nhanh chng gip con ngi thot khi nhng kh khn trong cng vic, cuc sng tp np v hi h ta cn phi nhanh chng gia nhp vo th gii, ch ng hi nhp.Vi s pht trin nhanh chng rt c nhiu cng c hu ch gip chng ta tit kim rt nhiu thi gian v chi ph. Nhiu phn mm trong lnh vc cng ngh thng tin nhanh chng ra i gp phn ng k. Cng Ngh Thng Tin mt lnh vc y tim nng em li cho con ngi nhng ng dng tht tin li v hu ch. Mt trong nhng ng dng thit thc m n em li l vic ng dng tin hc vo nhiu lnh vc ca i sng nh trong cc trng hc, cng ty, c quan, x nghip, bnh vin phn ln u ng dng tin hc gip cho vic qun l c d dng v thun tin hn. Chnh v vy, mi cng ty, mi c quan u mun xy dng ring cho mnh mt phn mm qun l. Vn qun l Khch hng mua bo him v i l bo him ca cc Cng ty bo him hin nay, vic qun l c thc hin bng th cng vi cng c h tr ch yu l Word v Excel, nn c s d liu t chc cha cht ch, chi ph qun l cao, vic truy xut tm kim thng tin Khch hng mt nhiu thi gian,Do cha c mt phn mm chuyn dng p ng tt nhu cu qun l Khch hng mua bo him ti Cng ty. Xut pht t nhu cu thc t, c quan rt cn phn mm gii quyt tt nhng vn trn. Chnh nhng yu cu thc t ny nhm em mun xy dng d n xy dng phn mm H thng qun l bo him mong rng s gip ch mt phn no .Nhng bn cnh vic xy dng c mt chng trnh qun l hon thin cn ph thuc vo rt nhiu yu t khc nhau. Vic qun l d n phn mm l bc quan trng u tin trong xy dng mt ti ln.Mc d nhm chng em c s c gng tm hiu trong khi thc hin ti nhng do iu kin v thi gian c hn, cng nh kh nng qun l d n cha c nn trong bi bo co ny chng em khng trnh khi thiu st, chng em rt mong nhn c s gip t pha cc thy c v cc bn. c bit chng em xin chn thnh cm n thy gio TS. Nguyn Vn Tng tn tnh gip chng em trong qu trnh lm ti ny.

H Ni, ngy 30 thng 05 nm 2013 Nhm thc hin: Nhm 10 1. Nguyn Trng Ngha 2. Bi Vn Ni 3. L Vn Vinh

CHNG 1: TNG QUAN.1. GII THIU D N.a. Tn d n: Xy dng phn mm h thng qun l bo him caCng ty c phn bo him Vin ngb. Ngi qun l d n(PM): Nguyn Trng Ngha.c. Danh sch t d n:Gm cc thnh vin sau: Nguyn Trng Ngha(PM) L Vn Vinh(Th K) Bi Vn Ni Bi Th Thanh Tr Trn Truyn Gio Nguyn Khc Kimd. Ch u t kim khch hng: Cng ty c phn bo him vin ng.a ch: 99 Trn Hng o- Qun 1-TP.HCMS in thoi: (08)9 206 979Email: [email protected]

e. C quan ch qun u t: Cng ty pht trin v thit k ng dng phn mm KHMT1-K5a ch: 26/ T 7 ng Ngn Hng Th Trn Cu Din Huyn T Lim H Ni Vit Namin thoi : 04.3699669f. Tng mc u t:128.000.000VND(Mt trm hai mi tm triu ng)g. Thi gian thc hin d n:Tng thi gian: 22 ngy (Tr th 7 v ch nht khng lm vic)Thi gian bt u d n:24/05/2013Thi gian kt thc d n: 24/06/2013

h. Mc ch u t d n:Xy dng mt phn mm qun l bo him cho cng ty c phn Vin ng nhm nng cao cht lng qun l mt cch c h thng, nng cao nng xut lao ng con ngi, tm kim, lu tr v bo co thng k thng tin mt cch d dng v chnh xc.i. Mc tiu cn thc hin ca d n: Yu cu v pha ngi s dng: - Giao din p, thn thin ph hp vi yu cu khch hng.- D s dng vi cc i tng ngi dng, thun tin trong qun tr, d bo tr.- Thng tin hin th chi tit. - Hon thnh sn phm ng thi gian quy nh. Yu cu v chc nng:- D dng ty chnh, thay i cc modul, c kh nng tch hp nhiu thnh phn.- C tnh hiu qu cao.- C tnh bo mt cao. Cc module yu cu cho phn mm:- Module qun l khch hng- Module qun l thng tin i l- Module qun l ngi dung- Module qun l thng tin hp ng- Module qun l nhn vin- Module lin h- Module thng bo- Module qun tr h thng

j. Cng c v mi trng pht trin d n: Cng c lm vic ca cc thnh vin trong nhm: my tnh cu hnh cao, cc phn mm h tr c bn quyn y . Cc phn mm cng c : Visual Studio 2010SQL Server 2008MS OfficeMS Project Mi trng Test:My tnh dng cho test c cu hnh tng ng vi khch hngTi liu cc quy trnh testCc nn test Windows XP/Win 7C s d liu s dng SQL Server 20082. T CHC D N.a. Nhn lcGm c 6 ngi: 1 qun l d n 1 th k 4 nhn vin

b. Ma trn trch nhimTn ngi thc hin cvKho stPhn tch chc nngThit k c s d liuThit k giao dinLp trnh v tch hp h thngKim th v sa liKt thc d n

Nguyn Trng NghaA,PA,PA,CAA,RA,IP

L Vn VinhPPPCPIP

Bi Vn NiPPPCPIP

Bi Th Thanh TrICCPPPP

Trn Truyn GioICPPIPP

Nguyn Khc KimICPPIPP

Ch thch:Cc kiu trch nhim khc nhau trn cng vicA (Approving): Xt duytP (Performing): Thc hinR (Reviewing): Thm nhC (Contributing): Tham gia ng gpI (Informing): Bo cho bit

CHNG 2: LP K HOCH THC HIN D N.1. GII THIU V NHN S Nguyn Trng Ngha(Nhm Trng) Ngy sinh: 06/12/1992 a ch: T Lim-H Ni Email: [email protected] in thoi: 01649606672 Bng cp: i hc Ngoi ng: Ting Anh, Ting Trung Quc, Ting Nht Kinh nghim chuyn mn: 1 nm phn tch thit k h thng, 2 nm qun l d n ti cng ty FPT software. L Vn Vinh(Th K) Ngy sinh:10/01/1991 a ch: Thanh Thy-Ph Th Email: [email protected] in thoi: 01649613205 Bng cp: i hc Ngoi ng: Ting Anh Kinh nghim chuyn mn: 1 nm lm Tester ti cng ty FPT Media Bi Vn Ni Ngy sinh: 16/11/1991 a ch: Lc sn-Ha Bnh Email: [email protected] in thoi: 096699669 Bng cp: ai hc Ngoi ng: Ting Nht Kinh nghim chuyn mn: 1 nm lm lp trnh vin ti cng ty FPT Media

Bi Th Thanh Tr Ngy sinh: 09/12/1992 a ch: Tn Lc Ha Bnh Email: [email protected] in thoi: 01688969403 Bng cp: i hc Ngoi ng: Ting Anh Kinh nghim chuyn mn: 1 nm lm lp trnh vin ti cng ty FPT Media Trn Truyn Gio Ngy sinh: 10/09/1991 a ch: Thanh Lim-H Nam Email: [email protected] in thoi: 01698216217 Bng cp: i hc Ngoi ng: Ting Anh, Ting Nht Kinh nghim chuyn mn: 1 nm lm chuyn vin phn tch thit k h thng ti cng ty FPT Software Nguyn Khc Kim Ngy sinh: 08/01/1992 a ch: L Nhn-H Nam Email: [email protected] in thoi: 01654120054 Bng cp: i hc Ngoi ng: Ting Anh, Ting Php Kinh nghim chuyn mn: 1 nm lm Tester ti cng ty FPT Media

2. LCH BIU CNG VIC Thi gian tng th:Tng thi gian d kin l 22 ngy c phn chia nh sau: Kho st, phn tch thit k h thng: 5 ngy Lp trnh, kim th cc phn h, bn giao tng phn h cho khch hng, nhn yu cu sa li ca khch hng v tin hnh sa li: 16 ngy. Thanh l hp ng

Thi gian chi tit:Cng vic c th c ln k hoch phn cng thnh cc giai on nh sau:Ngy khi ng d n: ngy 27/05/2013 Giai on 1: Kho stNgi thc hin: 1. Nguyn Trng Ngha2. Bi Vn Ni3. L Vn VinhBng chi tit :Nhim vS ngy lmNgy bt uNgy kt thc

Quan st1 dayTue 28/05/13Tue 28/05/13

Phng vn1 dayTue 28/05/13Tue 28/05/13

iu tra thm d1 dayTue 28/05/13Tue 28/05/13

Giai on 2: Phn tch thit k h thngNgi thc hin: 1. Nguyn Trng Ngha2. Bi Vn Ni3. L Vn VinhBng chi tit:Nhim vS ngy lmNgy bt uNgy kt thc

Qun l i l1 dayWed 29/05/13Wed 29/05/13

Qun l khch hng1 dayWed 29/05/13Wed 29/05/13

Qun l nhn vin1 dayWed 30/05/13Wed 30/05/13

Qun l hp ng1 dayWed 30/05/13Wed 30/05/13

Qun l n ch1 dayThu 31/05/13Thu 31/05/13

Thng k bo co1 dayFri 31/05/13Fri 31/05/13

Giai on 3: Thit k c s d liuNgi thc hin: 1. Nguyn Trng Ngha2. Bi Vn Ni3. L Vn Vinh4. Trn Truyn Gio5. Nguyn Khc KimBng chi tit:

Nhim vS ngy lmNgy bt uNgy kt thc

Thit k c s d liu5 daysMon 03/06/13Fri 07 /06/13

Bng n Ch1 dayMon 03/06/13Mon 03/06/13

Bng Khch Hng1 dayMon 03/06/13Mon 03/06/13

Bng Nhn Vin1 dayMon 03/06/13Mon 03/06/13

Bng Mc Bo Him1 dayTue 04/06/13Tue 04/06/13

Bng Thng Tin i L 1 dayTue 04/06/13Tue 04/06/13

Bng Thng Tin Hp ng1 dayTue 04/06/13Tue 04/06/13

Bng Quyn S1 dayWed 05/06/13Wed 05/06/13

Bng Tnh Trng Giy Chng Nhn1 dayWed 05/06/13Wed 05/06/13

Bng Chc V1 dayWed 05/06/13Wed 05/06/13

Bng Ngi Dng1 dayThu 06/06/13Thu 06/06/13

Bng D Liu Nhm Ngi Dng1 dayThu 06/06/13Thu 06/06/13

Bng Chng Minh Th Nhn Dn1 dayThu 06/06/13Thu 06/06/13

Bng Loi Hp ng1 dayFri 07/06/13Fri 07/06/13

Bng Gii Tnh1 dayFri 07/06/13Fri 07/06/13

Giai on 4: Thit k giao dinNgi thc hin: 1. Trn Truyn Gio2. Bi Th Thanh Tr3. Nguyn Khc KimBng chi tit:Nhim vS ngy lmNgy bt uNgy kt thc

Thit k giao din Phn Mm(Qun L Bo Him)3 daysMon 10/06/13Mon 10/06/13

Form h thng1 dayMon 10/06/13Mon 10/06/13

Form qun l1 dayTue 11/06/13Tue 11/06/13

Form bo co - thng k

1 day

Wed 12/06/13

Wed 12/06/13

Giai on 5: Lp trnh v tch hp h thngNgi thc hin: 1. L Vn Vinh2. Bi Vn Ni3. Bi Th Thanh TrBng chi tit:Nhim vS ngy lmNgy bt uNgy kt thc

Xy dng cc bng1 dayThu 13/06/13Thu 13/06/13

Xy dng chc nng qun tr ngi dng1 dayThu 13/06/13Thu 13/06/13

Lp trnh module qun tr h thng1 dayFri 14/06/13Fri 14/06/13

Lp trnh module tin tc1 dayFri 14/06/13Fri 14/06/13

Lp trnh module lin kt1 dayMon 17/06/13Mon 17/06/13

Lp trnh module lin kt1 dayMon 17/06/13Mon 17/06/13

Tch hp h thng2 daysTue 18/06/13Wed 19/06/13

Giai on 6: Kim th v sa liNgi thc hin: 1. Bi Th Thanh Tr2. Trn Truyn Gio3. Nguyn Khc KimBng chi tit:Nhim vS ngy lmNgy bt uNgy kt thc

Kim th mc n vi1 dayWed 19/06/13Wed 19/06/13

Kim th mc tich hp1 dayWed 19/06/13Wed 19/06/13

Kim th mc h thng1 dayThu 20/06/13Thu 20/06/13

Kim th giao din1 dayThu 20/06/13Thu 20/06/13

Giai on 7: Kt thc d nNgi thc hin: 1. Nguyn Trng Ngha2. L Vn Vinh3. Bi Vn Ni4. Bi Th Thanh Tr5. Trn Truyn Gio6. Nguyn Khc KimBng chi tit : Nhim vS ngy lmNgy bt uNgy kt thc

Bn giao sn phm1 dayFri 21/06/13Fri 21/06/13

Lm ti liu hng dn s dng1 dayFri 21/06/13Fri 21/06/13

o to2 daysFri 21/06/13Mon 24/06/13

Bo tr1 dayMon 24/06/13Mon 24/06/13

3. TI CHNH.a. Chi ph tng quanSTTNi dung cng vicChi PhGhi ch

1Khi ng DA5.000.000

2Kho st thc t3.000.000

3Phn tch v xc nh yu cu h thng6.000.000

4Thit k CSDL5.000.000

5Thit k giao din3.000.000

6Lp trnh10.000.000

7Kim th v chun b ti liu2.000.000

8Ci t v hng dn s dng1.000.000

9Chi ph cho i d n30.000.000

10Chi ph d phng10.000.000

11Chi ph u t thu a im, vn phng5.000.000

12Chi ph u t thit b, my mc30.000.000

13Chi ph cho hi hp, tip khch8.000.000

14Chi ph cho cc vn cng ngh k thut thc hin d n10.000.000

Tng128.000.000

b. Chi ph chi titSTTChi titn gi(VN)Thi gian(Gi)Thnh tin(VN)

1 Kho st250.000123.000.000

Quan st1000.000

Phng vn1000.000

iu tra thm d1000.000

2 Phn tch chc nng250.000246.000.000

Qun l thng tin i l1000.000

Qun l thng tin khch hng1000.000

Qun l nhn vin1000.000

Qun l hp ng1000.000

Qun l n ch1000.000

Thng k-Bo co1000.000

3 Thit k c s d liu250.000205.000.000

Bng n ch357.000

Bng khch hng357.000

Bng nhn vin357.000

Bng mc bo him357.000

Bng thng tin ai l357.000

Bng hp ng357.000

Bng quyn s357.000

Bng tnh trng giy chng nhn357.000

Bng chc v357.000

Bng ngi dng357.000

Bng d liu nhm ngi dung357.000

Bng chng minh nhn dn357.000

Bng loi hp ng357.000

Bng gii tnh357.000

4 Thit k giao din250.000123.000.000

Module h thng500.000

Module qun l2000.000

Module Bo co-Thng k500.000

5 Lp trnh v tch hp h thng 250.0004010.000.000

Xy dng cc bng CSDl2000.000

Xy dng chc nng qun tr ngi dng2000.000

Lp Trnh Module Qun Tr H Thng1000.000

Lp Trnh Module Tin Tc1000.000

Lp trnh module lin kt 1000.000

Lp trnh module lin h 1000.000

Tch hp h thng2000.000

6 Kim th v sa li250.00082.000.000

Kim th mc n vi500.000

Kim th mc tich hp500.000

Kim th mc h thng500.000

Kim th giao din500.000

7 Kt thc d n250.00081.000.000

Bn giao sn phm250.000

Lm ti liu hng dn s dng250.000

o to250.000

Bo tr250.000

8Chi ph khc10.000.000

i li1000.000

Hi hp8.000.000

Tng40.000.000

4. CU TRC BNG CNG VIC(WBS)WBS trong d n xy dng h thng phn mm qun l bo him Cng ty c phn Vin ng

D n xy dng h thng phn mm qun l bo him cng ty c phn Vin ngBt u d n1.0Nhn d n1.1Lp k hoch d n1.2Chun b ti nguyn v nhn lc1.3Kho st yu cu2.0Thu thp yu cu pha khch hng2.1Tng kt cc yu cu2.2 xut gii php cho d n2.3Phn tch yu cu 3.0Lit k v nhm cc yu cu3.1Phn tch chc nng ca h thng3.2V biu usecase3.3c t yu cu h thng3.4Tng hp c t yu cu ca h thng3.4.1Vit ti liu c t yu cu3.4.2Xy dng chngtrnh 5.0Lp trnh5.1Test n v5.2Test tch hp5.3Test h thng5.4Trin khai6.0Bn giao sn phm cho khch hng6.1Lp bin bn bn giao6.2Lp bin bn thanh l hp ng6.3Thit k4.0Thit k tng th h thng4.1Thit k chi tit d liu4.2Thit k chi tit chc nng ca h thng4.3c t thit k4.4Tng hp m t thit k4.4.1Vit ti liu c t thit k4.4.2

Danh sch sn phmBin bnBin bn k nhn d nBin bn bn giao sn phmBin bn testBng CSDLBng phn tch chc nngBng phn tch yu cuGiao dinGiao din demoGiao din chnh thcGiao din moduleGiao din chi titGiao din ban uPhn mm qun lModule chng trnhModule theo yu cuModule chc nng chnhModule lin hModule ng kModule gii thiu

5. QUN L CU HNH (CM) QUY NH Th k (L Vn Vinh) l ngi chu trch nhim v qun l cu hnh . C mt kho qun l cu hnh c t ti vn phng d n. Th k s b sung cc iu khon mi vo kho cu hnh. Xc nh cu hnh n v cu hnhBao gm ti liu ,phn mm pht trin ,thng tin v phn mm h thng. V d c th nh sau : STTLoi ti liuTn ti liuM s ti liu

1DocQun l d n

2DocThng tin v Cng Ty Bo Him Vin ng.

3SWSource code C#

4PdfLp trnh C#

Cu hnh sn phm (baseline) L mt tp hp cc phin bn ca cc n v cu hnh c quan h logic cht ch vi nhau to thnh mt trng thi sn phm v c ph duyt . Thi im baseline c xc nh cn c vo cc giai on thc hin d n. V d v baselineBaseline IDGiai on

STARTUP Khi to d n

SRSPhn tch v lp k hoch d n

CODEHon thnh code

PRODUCTBn giao cho khch hng

Lu tr cu hnhC t nht 3 loi th mc vi quyn truy xut ph hp . Th mc pht trin - dng pht trin sn phm Th mc kim sot - dng lu cc phin bn ca cu hnh. Th mc lu tr - lu cc cu hnh.Quyn truy xut :

Nhn vin Quyn truy xutcChnThay thXa

Lp trnh vin (Bi Vn Ni, Bi Th Thanh Tr)Th vin pht trinYYYY

Th vin tng th NNNN

Th vin lu tr NNNN

Ngi qun l cu hnh(L Vn Vinh)Th vin pht trin YYYY

Th vin tng th YYNN

Th vin lu tr YNNN

6.QUN L CHT LNG1) Lp k hoch cht lng B phn : T qun l cht lng.-D n : Xy dng phn mm qun l bo him.-Chu trch nhim : Nguyn Khc Kim-Vai tr: T trng t qun l cht lng. Quyt nh tiu chun -Tnh chc nng : Ph hp vi cc yu cu ca khch hng cng ty bo him Vin ng. Phi a ra kt qu chnh xc vi hiu qu cao. Phn quyn ng nhp cho cho h thng, ngi c ti khon mi c ng nhp vo h thng .-Tnh tin cy Phi phc hi c d liu khi d liu b mt . Phn mm phi tha mn cc chun , d ci t .-Tnh hiu qu Phn mm phi hot ng hiu qu , thi gian x l nhanh. S dng hp l ti nguyn ca h thng.-Kh nng bo hnh , bo tr B phn tester v lp trnh vin m bo phn mm c th phn tch v sa cha khi gp li. m bo phn mm c th bo tr , sa cha khi khch hng gp s c trong thi gian bo hnh.-Tnh kh chuyn Phn mm ch thch nghi vi h iu hnh window.-Tnh kh dng Phn mm phi c giao din d hiu v d s dng . Khch hng(ngi dng ) c th hc c . B phn Tester(L vn Vinh, Nguyn Khc Kim) c vai tr r sot tt c cc kt qu chuyn giao cng vic . Phng php Qun l cht lngTheo . ISO/IEC 14598. Quy trnh nh gi cht lng

Quy trnh nh gi cht lng

2) Thit lp khung m bo cht lng Cc phng php lun ,tiu chun hng dn hp l. Quy trnh kim sot thay i hiu qu vi i ng lp trnh vin v tester u t. Tp trung r xt cc hot ng kim sot cht lng .Hot ng m bo cht lngCng tc m bo cht lngThc hin

Kim tra v nh gi cc ti liu d nKim tra tnh ng n ca cc ti liu d n, k hoch qun l ri ro, k hoch th nghim, k hoch qun l cu hnh, k hoch qun l cht lng, yu cu h thng k thut, thit k h thng, h thng testcase v hi nhp testcase- Nguyn Khc Kim- Bi Vn Ni- L Vn Vinh

Kim tra v nh gi tin trnh lm vic ca d nKim tra tin trnh lm vic ng theo cc yu cu, cng thc v yu cu chun ca cng ty.- Nguyn Khc Kim- Bi Vn Ni

o lng cht lng cho d n Dng cc cng thc tnh o cho d n xem xt cht lng d n trc mi ln giao cho khch hng.- Nguyn Khc Kim- Bi Vn Ni- L Vn Vinh

nh gi v bo co cht lng d nBo co cht lng d n da trn cc o- Nguyn Khc Kim- Bi vn Ni- L vn Vinh

3) Kim sot cht lng Nguyn Trng Ngha(PM) s lp vn bn kim sot cht lng . R xt cc nhm lp trnh ca Bi Vn Ni v L Vn Vinh. R xt ban iu hnh iu tra ngi s dng ngn hng,a ra cc cu hi phng vn.4) Trin khai cc hot ng hiu chnh Giai on gia thng 6 ,d n din ra khng theo k hoch, cht lng phn mm cha t yu cu.iu chnh : Thu chuyn gia Nguyn Hong Nht 1 ngy vi chi ph 100 nghn /1 ngy. Giai on cui thng 6 ,b phn tester lm vic vt v,khng kp cho tin .iu chnh Nguyn Khc Kim sang lm h tr b phn Tester cho L Vn Vinh v Nguyn Khc Kim.

CHNG 3: PHN TCH RI RO.1. QU TRNH QUN L RI RO TRONG KHO ST THC HIN D N.

2. LP BIU PHN TCH RI RO CA D N.

M tGi thitXc xutnh hngPhn ng

Ri ro v k hoch

Khng ng b c.Cc thnh phn giao ring cho tng thnh vin thc hin c s sai lch dn n khng th ghp chung li thnh sn phm hoc pht sinh li.10%D n khng c hon chnh.Tm hiu nguyn nhn, c gng khc phc trong thi gian ngn nht.

Phn cng cng vic trong d n khng hp l.Khi thc hin k hoch c nhiu pht sinh so vi d kin.5%Kt qu cng vic s khng t c mc cao nht, khng pht huy c th mnh ca cc c nhn trong i thc hin d n dn n khng th hon thnh c theo ng k hoch.Lin tc iu chnh k hoch ph hp vi nhng pht sinh.

Chi ph c tnh khng chunKhi thc hin k hoch c nhiu pht sinh so vi d kin2%Khng kinh ph chi tr cho cc hot ng ca d n.Nng kinh ph d tr, nng tr cp cho cc hot ng p ng c nhng nhu cu cn thit nht khi thc hin d n

c lng thi gian khng ng.Khi thc hin k hoch c nhiu pht sinh so vi d kin.5%Khng hon thnh c theo ng k hoch.Lin tc iu chnh k hoch ph hp vi nhng pht sinh.

Ngi qun l d n cha st sao vi tng bc i trong k hoch ca d n.Ngi qun l d n khng tp trung thi gian nhiu cho d n dn n l l v khng st sao trong tng giai on ca d n.1%Khng hon thnh c theo ng k hoch thc hin d n dn n k hoch s khng c kim sot dn n rt d v d n.Ngi qun l d n phi lun dnh thi gian quan tm n kt qu d n trong tng gian on c th ca d n c nhng s iu chnh thch hp.

K hoch d n khng hp l.Khi thc hin k hoch c pht sinh nhiu so vi d kin.5%Khng hon thnh c theo ng k hochLin tc iu chnh k hoch c v thi gian thc hin v tin trnh cc cng vic cn thc hin (sp xp mt cch khoa hc cc cng vic cn lm) ph hp vi nhng pht sinh.

Cht lng sn phm cha t yu cu ca khch hngCc thnh vin trong i lp trnh thiu kinh nghim, cha hiu bit su sc v h thng nn tkhi trin khai s to ra sn phm cht lng thp, i ng nhn vin lm vic khng hiu qu.5%nh hng ti kt qu ca d n.Tm phng php c th hng dn cc thnh vin lm vic c hiu qu nht hoc a them nhn vin c kinh nghim v trnh vo d n.

Ri ro v ni b

Nhn lc thc hin d n b thiu so vi d kin ban u.Trong i thc hin d n c ngi b vic hoc c ngi b m hoc v mt l do no mt s thnh vin khng th tham gia d n.1%Khng hon thnh c cc phn vic theo ng k hochB sung nhn lc t nhm d phng v iu chnh hp l cng vic cho tng ngi.

S phi hp gia cc c nhn trong nhm khng tt.Cng vic ca d n l do mt tp th lm, v th vn v s on kt, s phi hp gia cc thnh vintrong nhm cn phi c ch trng.1%Khng hon thnh c theo ng khoch dn n v d n- Hp v trao i nh k gia cc thnh vin trong nhm.- Yu cu bo co kt qu nh k nm bt tnh hnh.- Ngi qun l d n phi c s iu chnh nht nh i vi tng giai on pht trin d n.

S chuyn giao cng vic gia cc nhm khng n khp.Thc hin cng vic5%Khng hon thnh c cc phn vicCn phi c mt mt quy trnh lm vic thng nhtgia cc i thc hin d n.

Ri ro v thc hin

Xc nh yu cu v sn phm cha ngThc hin cng vic thu thp v kho st cc yucu t pha khch hngkhng c tt dn n hiu sai v cc chc nng v cc yu cu sn phm cn c.1%Sn phm khng m bo c yu cu ca khch hngLin tc trao i vi khch hng xc nh yu cu ca khch hng.

Khng gp g c Khch hng khi c vn cn trao i.Thc hin cng vic1%Khng hiu c cc yu cu cng nh nhng vn v sn phm m khch hng yu cu.Lun bm st c cc yucu ca khch hng, cm phi c nhng thng tin c th ca khch hng khi mun trao i ta c thlin lc mt cch thun li nht.

Khng ly c cc d liu mu cng nh cc mu biu cn thit lin quan ncc yu cu ca h hng.Thc hin cng vic5%H thng khng th kt xut ra c nhng mu biu cn thit, hoc phntch CSDL khng ng. ngh khch hng a ranhng mu biu cn thit,nhng yu cu d liu mu c th test th cc chc nng ca h thng.

Thiu cc k thut v cng ngh v tng khi trin khai sn phm

Ngi qun l d n cha hnh dung c cc cng vic cn lm ca d n, t a ra c cc cngngh cng nh k thut yu cu khi thc hin d n.10%Nhng ngi lm d n s phi mt thi gian tm hiu cng ngh s dng thc hin d n, iu ny c th lm cho d n b chm tin , gy ra s chn nn cho i thc hin dn.Ngi qun l d n phi nm rt chc cc cng ngh, k thut s dng ngay t bc u thc hin d n c cnhng s thnh cng nht nh khi thc hin d n.

Gi c cc thit b k thut tng ln qu so vi d kinKhi mua thit b2%Khng kim tra c gi c, chi ph ca cc thit b cn thit thc hin dn.Tit kim v khc phc vn phi u t cc thit b mi.

Khi hon thnh cc phn h nhng cha gp c khch hng bn giao cho khch hng.Khi hon thnh cc phn h(module chng trnh con)5%Khng ghi nhn c cc li t pha ngi dng cui dn n sn phm khi hon thnh nhng khng m bo c yu cu t ra.Lin tc lin h vi khch hng khi cn thit, ti mi giai on cn phi test cc module chc nng ca h thng p ng c yu cu khch hng.

Nghim thu sn phm chm hn d kinSau khi hon thnh nhngkhng bn giao c sn phm cho khch hng5%Khng thanh l hp ng c theo ng d kinCn c k hoch v hp ng ngh thanh l hp ng.

ng tin trt giKhi thanh l hp ng2%Kinh ph khng thanh ton cho d nNng mc d tr kinh ph cho ri ro.

3.

CHNG 4: QUN L KIM SOT THC HIN D N.1. QUY TRNH QUN LNgi qun l d n qun l tin trnh thc hin d n ti cc mc kim sot, dng mi phng sch xc nh xem cc cng vic (ni ring) v ton b d n (ni chung) hin ang tin trin nh th no. Ngi qun l d n phi lun lun st sao vi tng giai on ca d n, ti cc thi im ca cc giai on nht nh, cc trng nhm s phi bo co tin cng vic ca nhm mnh hoc ca tng c nhn vi ngi qun l d n, trong phi nu bt nhng iu lm c v nhng iu cha lm c ngi qun l d n c mt s iu chnh nht nh sao cho hp l. Ti liu ti cc mc l cc bo co ca cc nhm trng v bin bn cc cuc hp. 2. CC MC KIM SOT S qun l

Mc kim sotMKt thc giai onNgy bo coTi liuTrch nhim

1Khi ng d n27/05/2013Nhn d n v quyt nh khi ng d n (vn bn km theo)Ngi qun l d n

2Lp k hoch28/05/2013Bn k hoch thc hin d nNgi qun l d n

3

Xc nh yu cu h thng28/05/2013- Bo co kho st h thng- Bn c t yu cu khch hng- Bo co tin i phn tch v thit k

- Bo co tin trnh d ni trng.

4Phn tch v thit k29/05/2013- Bn phn tch h thng da trn yu cu khch hng- Bn c t thit k(giao din, modul)- Hon thnh bn phn tch thit k h thng v giao din theo yu cu khch hng- Bo co tin i phn tch v thit k

- Bo co tin trnh d ni trng

5Lp trnh10/06/2013- Bo co tin lp trnh- Bn giao module chng trnhi lp trnh


6Kim th v khc phc li15/06/2013- K hoch kim th- Cc kch bn kim th- Cc bin bn kim th- Ti liu hng dn s dng sn phm- Bo co tin i kim th v ton nhm


7Tng kt d n24/06/2013Bin bn bn giao v thanh l hp ngNgi qun l d n v ton nhm

3. DIN BIN QU TRNH THC HIN D NDin bin qu trnh thc hin d n c m t thng qua cc mc d n xc nh. Ti cc mc kim sot s din ra cc cuc hp, nhm xem xt tin thc hin, cc kh khn cn khc phc v k hoch tip theo. theo di tin trnh qun l d n, chng ta xem xt cc bin bn hp d n tng ng vi cc mc kim sot chn Khi ng d nBin bn hp d n

Tn D nXy dng phn mm qun l bo him

M d nNT01

Ni dung cng vicQuyt nh khi ng d n

Ch tr cuc hpNguyn Trng Ngha

Th kL Vn Vinh

Nhng ngi tham gia- Nguyn Trng Ngha- L Vn Vinh- Bi Vn Ni-Bi Th Thanh Tr-Trn Truyn Gio-Nguyn Khc Kim

Thi gianT 8h - 10h ngy 24/05/2013

a imS 26/T 7 ng Ngn Hng - Cu Din T Lim H Ni

Mc chCng b vic khi ng d n, d kin cc cng vic cn lm, bn giao k hoch tip theo.

Tin hin tiSTTCng vicThc hinKt quL do khng hon thnhHng gii quyt

1Khi ngNhm d n

K hoch tip theoSTTCng vicNhm thc hinKt qu cn tThi hn

1Lp k hochNgi qun l d nBn k hoch thc hin d n27/05/2013

Cc ti liuSTTM sTi liu

1Q/NT01-1Bin bn quyt nh khi ng d n

2Q/NT01-2Bin bn cuc hp

Lp k hochBin bn hp d n


M d nNT01

Ni dung cng vicLp k hoch d n


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 27/05/2013


Mc chK hoch chi tit cc cng vic cn lm, phn cng cng vic cho mi ngi trong tng giai on ca d n.


1K hoch thc hinNgi qun l d nBn k hoch thc hin d n


1Kho st yu cu ca khch hngi phn tch- Bo co kho st h thng- c t yu cu ca khch hng28/05/2013


1KH/NT01-1Bn k hoch thc hin d n


Xc nh yu cu h thngBin bn hp d n


M d nNT01

Ni dung cng vicc t yu cu ca khch hng


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 28/05/2013


Mc chDa trn bn kho st, yu cu khch hng tin hnhxy dng bn c t cc yu cu ca khch hng.


1Bn c t cc yu cu khch hngi phn tchBn k hoch thc hin d n

Ghi ch: Nm c yu cu ca khch hng l mt yu t rt quan trng trin khai d n, v vy vn ny cn phi c ch trng. K hoch tip theoSTTCng vicNhm thc hinKt qu cn tThi hn

1Phn tch v thit ki phn tch v thit k- Bn phn tch h thng theo yu cu khch hng. - Bn m t giao din sn phm. 29/05/2013 n ht 07/06/2013


1KH/NT01-2Bn phn tch chi tit c t yu cu khch hng, m t khung giao din.


Phn tch v thit kGhi ch: Sau khi hon thin s b bn phn tch v chc nng v m t khung giao din, t d n cn phi gp g v trao i vi khch hng hon chnh li nhng im cha t (nu c) m bo rng nhng yu cu v sn phm phi ng theo nhng yu cu khch hng.

Bin bn hp d n


M d nNT01

Ni dung cng vicPhn tch v thit k h thng


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 10/06/2013


Mc chDa trn bn c t v yu cu sn phm tin hnh xy dng hon thin bn phn tch cho cc chc nng v nhng yu cu khc ca h thng, c m t giao din km theo.


1Bn phn tch v thit k h thngi phn tch v thit kBn k hochthc hin d n


1Lp trnhi lp trnh- Hon thnh module chc nng sn phm theo yu cu khch hng. 13/06/2013 n ht 19/06/2013


1KH/NT01-3Bn phn tch chi tit m t h thng chc nng v giao din.


Lp trnhBin bn hp d n


M d nNT01

Ni dung cng vicLp trnh


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 13/06/2013


Mc chHon thnh chc nng sn phm

Tin hin tiSTTCng vicThc hinKt quL do khngHnghon thnhHng gii quyt

1Module cc chc nng sn phmi lp trnh


1Kim th v khc phc lii kim thHon thin li cc chc nng sn phm m bo chy n nh theo yu cu khch hng.19/06/2013n ht 20/06/2013


1KH/NT01-4Cc chc nng sn phm


Kim th v khc phc liBin bn hp d n


M d nNT01

Ni dung cng vicKim th


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 19/06/2013


Mc chKim th v khc phc li


1Kim th ton b h thngi kim th


1Kim th v khc phc lii kim thHon thin li cc chc nng sn phm m bo chy n nh theo yu cu khch hng.


1KH/NT01-5Cc chc nng sn phm

2Q/NT01/7Bin bn cuc hp

Tng kt d nBin bn hp d n


M d nNT01

Ni dung cng vicTng kt d n


Th kL Vn Vinh


Thi gianT 8h - 10h ngy 24/06/2013


Mc chThng qua cc bo co tng kt d v kt thc d n.


1KH/NT01-6Bo co tng kt d n


4.

CHNG 5: CNG C H TR ,PHC V D NCNG C MS PROJECT1.BNG CHI TIT TIN

2. NGUN LC CNG VIC

CHNG 6: KT THC D N.1. GIAO DIN CHNG TRNH

2. TNG KT D N L do pht trin d nD n xy dng p ng nhu cu ngy cng ln ca khch hng trong lnh vc bo him.Gip cho hot ng kinh doanh ca Cc cng ty bo him tr nn thun li hn. Nhng kt qu t cD n hon thnh theo mc tiu ra v i vo hot ng.- Bc u p ng mc tiu kinh doanh ca doanh nghip, gip hnh thckinh doanh ca doanh nghip hot ng a dng hn.- p ng c bn nhng nhu cu ca khch hng.- Qua vic thc hin d n, cc thnh vin trong d n rt ra c nhiu kinh nghim hn cho bn thn nh kinh nghim lm vic nhm, nhiu kin thc hu ch, kh nng t hc hi. nh gi v kt qu ca d nM tD kin ban uThc tKt lun

Thi gian hon thanh d n 22 ngy (Tr Th 7 & Ch nht)(24/05/2013-24/06/2013)22 ngy(24/05/2013-24/06/2013)D n hon thnh ng d kin.

Chi ph cho d n128.000.000 VN125.680.000 VND 2.320.000 VN

nh gi v nhn lcCc nhn vin hot ng chm ch, v hon thnh cng vic tt. u im ca d n- Anh em c nhit huyt trong vic lm d n.-S lnh o nhit tnh ca qun l gip cho d n thnh cng nh mong i.-Anh em c k nng lm vic cng nh li t duy logic gip cho cc cng tc lm vic nhanh v hiu qu.-S chu kh lm vic vi p lc thi gian v mi trng ca anh em trong t d n cng gip d n trin khai v kt thc ng tin .-Trong qu trnh thi cng khng gp nhng bt li ln cng gp phn lm nn thnh cng ca d n.-S h tr nhit tnh ca khch hng cng nh cc cng ty bn gip cho vic xc nh v thc hin d n thun tin hn rt nhiu. Nhc im ca d n Anh em mi lm d n cn cha c nhiu kinh nghim. Mt s vn kh cn nh cy chuyn gia bn ngoi. D n cha phi ln, cha c p lc nhiu. Mt s anh em bn cng vic hoc hc tp khc. Bi hc kinh nghim Rt kinh nghim trnh nhng ri ro khng ng c trong d n. Ngi qun l d n s qun l st sao hn cc ngun nhn lc ang c. Cn c nhng yu t khch l tinh thn lm vic ca anh em hn na. Cha pht huy ht kh nng ca anh em trong d n, nng cao tinh thn trch nhim ca anh em . Phn b u s lng cng vic anh em lm vic khng b p lc qu mc.

KT LUN.Sau mt thi gian nhm em bt tay vo nghin cu cng vi s gip tn tnh ca thy gio TS. Nguyn Vn Tng, nhm chng em hon thnh ti Xy dng phn mm qun l bo him cng ty Vin ng. Qua y bn thn em cng nh cc thnh vin trong nhm hc hi c rt nhiu iu v cng vic, cch thc tin hnh iu tra, kho st, phn tch mt vn no . c bit l gip cho chng em c kh nng lm vic theo nhm tt hn.Tuy nhin trong qu trnh phn tch, thit k v xy dng h thng do thi gian c hn cng nh kinh nghim ca bn thn cn hn ch nn chc chn trong bo co ny khng trnh khi thiu st v nhng ch x l vn cha c ti u. Chng em rt mong nhn c nhng nhn xt, nh gi t pha cc thy c, c bit ca thy gio hng dn v ging dy b mn Qun l d n phn mm.

TI LIU THAM KHO.[1]. Gio trnh qun l d n Thy Nguyn c Lu[2]. A guide to the project managerment body of knowledge Pmbook guide fourth edition[3]. Qun l d n cntt- i hc quc gia thnh ph h chi minh[4]. Website google.com.vn.

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