© 2012 IBM Corporation

Optimizing your IT infrastructure

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Please Note:

• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

• Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

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IT’s Transformation to Shared Infrastructure1

Agenda

Optimizing your IT infrastructure

� Building Agile IT Delivery & Cloud

� Managing IT Operations & Cloud

2

Conclusion3

3

4

VISIBILITY CONTROL AUTOMATION

See and understand your

business in real-timeTransform and adopt

while limiting risk

Business Services & Assets

Transitioning to

Smarter, flexible

infrastructures

Converging

Digital & Physical

Assets

Leveraging

Mobile & Web

Endpoints

Addressing data

growth, threats,

& compliance

Achieve greater efficiency & quality by

standardizing best practices

Integrated service management supports successful IT transformation to optimized shared IT & cloud infrastructure

4

5

• How can I improve responsiveness and drive productivity and efficiency?

• How can I reduce operational and capital expenses?

• How can I prevent image sprawl?

Moving beyond virtualization can be complex and costly

• How can I accelerate time to market for new applications?

• How do I respond quickly to the needs of external customers?

• How do I get IT to be more quick and flexible about responding to my needs?

• How do I optimally utilize infrastructure?

• How can I get more flexibility with deployment?

• How do I gain control of multiple hypervisors?

Operations Teams

Line of Business

Teams

Infrastructure

Teams

6

Start simple by building a workload-optimized cloud

• Implement a non-stop, fault-tolerant cloud quickly and easily--in just hours

• Reduce costs with low-touch automation and high-scale provisioning

• Prevent image sprawl with in-built advanced image lifecycle management

• Accelerate time to market and deploy applications in minutes with

standardized pattern-based deployment

• Gain flexibility from choice of hypervisor and hardware

Combine infrastructure and platform capabilities to

deliver a workload-optimized cloud--the foundation to

integrate best practices and advanced service delivery.WorkloadOptimized

Cloud

Addressing customer needs:

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• Self-service portal for reservations of

virtualized environments including storage and

networking resources

• Automated provisioning and de-provisioning of

resources

• Real-time monitoring of physical and virtual

cloud resources

• Built-in high availability of the cloud

management platform

• Integrated usage and accounting chargebackcapabilities to track and optimize system usage

• Improve efficiency and quality of service by

unifying asset, change and problem management

across both IT and the rest of the enterprise

• Reduce business risk through advanced impact

analysis and automated change procedures

Speed and scale the delivery of services with advanced cloud orchestration

Platform as a Service Technologies

Lifecycle

Foundation

8

Service Layer

Application Layer

Infrastructure Layer

“Classic” IT

Highly Virtualized

Cloud

DevOps

Analytics

Mobility

APPLICATION

& SERVICE

FOCUS

INFRASTRUCTURE

FOCUS

HETEROGENEOUS

INFRASTRUCTURE

& MIDDLEWARE

STANDARDIZED

INFRASTRUCTURE &

MIDDLEWARE

BUSINESS AGILITY

MA

NA

GE

ME

NT

LA

YE

RS

Evolving operations managementThe move to cloud & shared infrastructure drives an increased need to focus on performance and capacity

9

Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to service management

AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY

Ensure constant

infrastructure availability as

demand constantly shifts in

dynamic environments

Discover in real-time

infrastructure and service

dependencies, as they

change regularly in cloud &

shared environments

Holistic performance

management of

composite applications

across your multi-platform

hybrid environment to

ensure strong end user

experience

Optimize the use of your

limited resources to

maximize efficiency,

minimize CAPEX costs,

without risking over

utilization

Proactively manage

capacity to meet your

needs today while

confidently understanding

and supporting your

needs tomorrow

Management Facets in the Cloud

VISIBILITY CONTROL AUTOMATIONPredict & resolve problems

before client impactEffectively manage changes,

compliance & riskScale to peaks in demand while

reducing administrative costs

Smarter Planet

Evolving operations managementCloud requires broadening management focus beyond availability

9

10

Extend cloud management with IBM’s integrated monitoring and management solutions

Monitoring Network Management Storage Management Application Performance Management

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Virtual / CloudMonitoring & Management

Virtual Machines | Storage | Networks

Manage and optimize performance of your cloud & shared infrastructure

Greater visibility to cloud health• Track cloud service levels, performance,

and predict cloud problems before clients are

impacted

• Understand performance and capacity today,

and know what it will look like months from now

Lower total cost of operations• Optimize workload placement to wring maximum

utilization and performance out of your cloud

investment

• Freedom from expensive hypervisor or OS lock-in

with a heterogeneous cloud infrastructure

monitoring solution

Optimize cloud performance• Built-in performance analytics for right-sizing

of virtual machines and resource optimization

in the cloud

• Real-time proactive alerts to identify and fix

problems quickly

Healt

h

Dash

bo

ard

s

Cap

acit

y

An

aly

tics

Perf

orm

an

ce

Op

tim

izati

on Increased Density

Reduced Risk

Minimized Outages

Optimized Workload Placement

Improved ServiceLevels

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12

Managing network expansion in cloud and shared environments

� Automate the configuration and management of network devices for

cloud service

� Improve the performance of your cloud network

� Visualize cloud based services across

a heterogeneous infrastructure

� Reduce operational costs

� Improve visibility of network

bottlenecks

Access Core Cloud

Automate your network and cloud service quality management

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Managing storage in a cloud environment

• You manage the storage systems and the data, but in a more virtualized environment

– It’s still your infrastructure, your data

• Requires advanced solutions for data protection and storage management:

– Enhanced visibility, control, automation

– Self-service provisioning and usage

reporting for storage services

– Scalable, flexible, non-disruptive, high-

performance backup and recovery of

VMs

Private cloud

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Optimized storage management in shared environments

• Unified Recovery Management

– Free IT from the cost and complexity of legacy data management products

– Get ahead of runaway data growth, Big Data

– Be online quicker and access clones faster

– Transform your backup infrastructure into a service

• Virtual Storage Optimization & Mgmt

– Dramatically improve utilization of your physical storage assets

– Deliver tier-1 service regardless of hardware choice

– Balance workload, manage lease termination, improve datacenter performance

– Optimize your people for the challenges of day-to-day operations

Network

15

See

the end-user

experience

Follow

changing

workloads

Mobile devices & smart endpoints

Private, public & hybrid clouds

Application Performance Management provides the actionable insights required to optimize performance, manage risk, and reduce costs in your shared IT & cloud environments

Highly virtualized applications, storage & networks

Application Discovery

Visibility into application resource

dependency

End User Experience

Transaction performance

monitoring to ensure SLA compliance

Transaction Tracking

Rapid problem isolation through

transaction path analysis

Deep Dive

Domain-specific operations tools for diagnosis and

repair

Predictive Analytics

Proactive Management to reduce outages & improve business performance

���� shared data & common services ����

See steps

across the

cloud

Understand

application

dependencies

Drill into

an issue

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16

Integrated IBM solutions for end-to-end service management

CONTROLCONTROL

ASSET & FACILITIES MGMT

Consolidated management of

physical infrastructure

Manage network

expansion from cloud

& mobile growth

NETWORK MANAGEMENT

Automated recovery and

optimized workload

scheduling

Centralized

management of

expanding endpoints

ENDPOINT MANAGEMENT

Data protection & optimized

storage placementSTORAGE

MANAGEMENT

Agile, repeatable

service deliveryPROVISIONING &

IMAGE MANAGEMENT

Centrally manage

service issues, change,

and usage.

AUTOMATIONAUTOMATION

VISIBILITYVISIBILITY

CONTROL DESK

APPLICATION PERFORMANCE MGMT

WORKLOAD SCHEDULING & AUTOMATION

Ensure critical application

performance and minimize issues

16

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Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to application and service management

AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY

Management Facets in the Cloud

VISIBILITY CONTROL AUTOMATIONPredict & resolve problems

before client impactEffectively manage changes,

compliance & riskScale to peaks in demand while

reducing administrative costs

Smarter Planet

IBM service management solutionsThe integrated management platform to support your IT transformation to cloud

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Every year IBM delivers new technology in software upgrades to help our customers succeed.

These upgrades and high quality technical support are available at no additional charge to clients

who have active Subscription & Support.

Each year IBM delivers hundreds of enhanced products and invests billions of dollars on software research and development

What do you get with Subscription & Support?

New product releases & upgrades

Custom e-notifications for product upgrades and support alerts

24x7 voice technical support for severity 1 issues

Voice support in local languages

Online tools & web support

Why you should renew?

Ensure that the software that runs your business is up to date

Stay ahead of the competition by using the upgrades that impact business

Provide increasing value to your customers

Leverage IBM’s world-class Technical Support backed by more than 60 laboratories and over 5,000 dedicated software support specialists worldwide

Access expert professionals for quick and efficient problem resolution around the clock

Learn more - www.ibm.com/software/tivoli/subscriptionandsupport/

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IBM management solutions are the market and industry leader

5 of 5 Top global investment banks

8 of 10 Top insurance companies

9 of 10 Top wholesale banks

7 of 10 Top automakers

14 of 20 Top financial services

Industry leading solution

Extensive customer base

Gartner Magic Quadrant Leadership:

� APM

� IT Event Correlation & Analysis

Strong Positive in Gartner Market Scope:

� Network Configuration & Change

Management

� Business Service Management

� IT Service Management Support

Tools

� Data Canter Automation

EMA Radar Leadership:

� APM for Cloud Services: Best

Cloud Vision & Design; Value

Leader Multi-Component APM

Solutions

� Business Service Mgmt: Service

Impact: Strong Value, Best

Business Impact

#1 in Overall Service Assurance,

Fault and Event Management,

Performance Monitoring

IDC Market Share:

� #1 Overall System and Network

Management

� #1 Performance Management

� #1 Event Management

� #1 Network Management Software