Rama Infotech DBM WIPRO

8/8/2019 Rama Infotech DBM WIPRO

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WiproInfotech Driving

BusinessMomentu

m

Presentedby

RATANSUMIT


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CONFIDENTIAL Copyright 2006 Wipro Ltd

Agenda


Introduci

ngWipro

Range of

Services

Across

Domains

DefiningProcesse

s

EstablishingCrede

ntials


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IntroducingWipro


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Introducing Wipro

Wipro Ltd. - No. 1 provider of integrated business,technology &

process solutions.

- IDC, MetaGroup, Forrester (2004)

Sustained growth

42% CAGR in the last 5 years

World No. 4 in IT services (market

cap)

Partnering industry leaders

89 Global 500 clients

151 Forbes 2000 clients

Global footprint

Presence in 35 countries

10000 itinerant employees

10 near shore development centres

30 nationalities

2000 domain consultants

Diverse talent pool

Clien

ts

Global

Development

Centres

Employees

Revenues

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06

M

illionUSD

662

696902

13461865

2385

1013

1419

42

53

2226

2834

40

44

217226

288

399421

494


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IntroducingWipro:Defined by quality

33% businessparameters to benchmarkquality standards

Through a single-minded

emphasis on qualitythroughout its delivery

processes, Wipro has

shown impressive improvements

in delivery capabilities, client

satisfaction, and the ability to

continually reduce the cost of

services, which it aggressively

passes on to its customers.

- Gartner

Worlds First

Software

Company

Worlds First

IT Company

SEI-CMM

Level 5 Six Sigma

Worlds First

Company

PCMM

Level 5

ISO 9001

IEEE

Award


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Wipro Infotech is

Introducing Wipro Infotech

Increasingly

services led

the India, Middle East and Asia Pacific business unit

of Wipro Ltd. ranked No. 2 in Indian Domestic IT Services Market:

IDC Report, 2005

39% CAGR and 36% PAT CAR over 3 years

Services

Revenue

Em

ployees

Revenue

2917 38896089

7927

30 32

4054

10421 1215517398

21425

2002-03 2003-04 2004-05 2005-06

Diversified skill base

across service lines

Revenue doubled in

just 3 years

* Gross Revenue

(millionrupees

)*

(

in

100s)

(millionrupees

)


7/47CONFIDENTIAL Copyright 2006 Wipro Ltd

Consulting

Six Sigma and HR Process, Enterprise

Architecture, IT Governance, e-Governance,

Security Governance,Strategic Cost Reduction

Business Solutions

Business Applications, E-Enabling, Third Party

Testing, DW/BI, Application Maintenance,

Banking, Telecom, Manufacturing and Govt

Domain Solutions

System Integration, Manage IT- Data Centre,

End-user, Help Desk, Telecom Management,

Application Support

IT, Process Strategy formulation and

alignment to business

Professional Services

Infrastructure Products

Total Outsourcing

Networking, Personal, Enterprise, HPC,

Storage, Call centre, Software, Enterprise

Management and Security

Introducing Wipro Infotech:Services Diversity

Partner for the complete IT Lifecycle

Consult Architect Integrate Manage Sustain

Enterprise

Telecom

BFSI

Government



Introducing Wipro Infotech:Process Driven

Project Management

Participation

Monitoring System

Business

Problem

Project

Statistical

Problem

Statistical

SolutionBusiness

Solution

Change Management

Workshop Technology

Top Management

Involvement

Goal Line

SEE Index

Weekly Dashboard

Performance

Scorecards

Teaming

ProjectSelection

Scoping

LEAN Principles

Knowledge Management

ISO

PCMM

CMMi

BS7799

D M A I C



Introducing Wipro Infotech:Global Presence

Wipro in Middle East

Presence since June 2001

400+ Wipro consultants including 80+

local consultants

Over 75 customers

Two regional offices:

Dubai servicing UAE, Oman, Qatar,

Kuwait & Jordan

Al Khobar servicing KSA & Bahrain

Wipro in Australia and ASEAN

Presence since 2002

150+ consultants present onsite and offshore Blue chip customer base in key verticals

Offices in Sydney, Melbourne, Singapore,

Kuala Lumpur

Dedicated sales, pre-sales and delivery teams

for the region
http://www.maxis.com.my/main.asphttp://web-vgn.dubai-e.gov.ae:8083/Index_Home?stylesheet=null&langID=gb&requestFrom=index



Range of

Services



Range OfServices:

Consulting Services

Business Transformation

Business Process through Six Sigma, IBPI,

Lean, TrizIntegrated Quality Management- ISO,

CMMi, EFQMHR Optimization through PCMM Advisory

& Implementation

Advisory and Implementation Services

Strategy

Enterprise Architecture- Design and

OptimizationIT Governance through ITIL, COBIT,

BS15000Shared Services Consulting

Strategic Cost Reduction

Strategic SourcingSupply Chain process consultingProcurement technology enablementLow cost country sourcing

E-Governance

e-Governance Strategy and Road MapCapacity PlanningProcess re-engineering servicesProgram managementE-Tendering solution

Security Governance

Advisory and AssuranceIdentity ManagementTechnical Risk AssessmentSecurity Compliance to Standards



Range OfServices:

Consulting Services

Recognitions

No.1 Network Security Services Provider- V&D June 06

50 Six Sigma Consulting Assignments

120 Security Governance Assignments

Capacity Planning/Road-map Assignments for 15 Governments

1st Integrated Land Information System project for AP Govt.

Security Governance Business TransformationE-Governance

Partial list of clients

Strategic Cost Reduction



Range OfServices:

Business Solutions

Horizontal Solutions

Enterprise Application Services

ERP, CRM, SCM SRM Consulting,

Deployment and SupportPractices SAP, Oracle, PeopleSoft,

Siebel

Application Maintenance Services

Configuration, Helpdesk, MaintenanceProject Services and Upgrades

Third Party Testing Services

Test Process ConsultancyLifecycle Testing, Test AutomationSpecialized Testing

DW/BI

DW/BI Architecture, DesignData MiningCustomer Analytics

E-Enabling

Enterprise Consulting & ArchitectureEnterprise Web ServicesEnterprise Application IntegrationContent Management and PortalsExpertise on J2EE, .NET



Range OfServices:

Business Solutions

Recognitions

10 projects on SAP ECC 5.0

First HRMS Implementation in Bank

First IS-Reinsurance deployment in GIC

One of 12 Global CAP of Oracle

Best APA Channel Partner for SAP

Among the top 10 partners in SMB for SAP, Globally

http://www.maxis.com.my/main.asp



Range OfServices:


System Integration Manage IT Enterprise Services PC and

Microsoft Services

Network and Platform

Consulting

Service Desk Linux Services Hardware and SoftwareSupport

Network Integration End User Services Infrastructure Management Migration Services

Server and StorageIntegration and Consolidation Data Centre Services

Voice and Data SupportDB Management

Data Centre Integration Server and Storage

Management

Security Services Upgrades

Call Centre Integration Application Management

Middleware Integration Network Management

Enterprise Management OS, Backup Services

DB, Web and Mail

Management

Call Centre / Telecom

Management




Range OfServices:


Recognitions

No.1 Network Integrator

No.1 Network Security Services Provider

No.2 Network Management Services Provider

Customer Advocacy APAC Region - Cisco Systems

Largest SI for Nokia Firewalls

Best SI for Competitive Wins - IBM



Range OfServices:

Global Service Management Centre (GSMC)

Customers

Integrated Service Delivery across Service Lines &Technology

Consulting &Integration

- Business Analysis

- Implementation

Software

- Business Analysis

- Implementation

InfrastructureManagement

- Install / Add / Move /Change / Breakfix

Availability Solutions

- Breakfix

Consulting &Integration

- Analysis

- Change Mgmt.

- Specialist Skills

Software

- Application Mgmt.

- Application Ops.

- Application RollOut

InfrastructureManagement

-Monitoring

-Management

Availability

-Diagnostics

-Management

Processes

(ITIL / Lean / CoBIT)

Knowledge Base Tools

(Automation & Reporting)

Platform for Non Linear Services Growth

Integrated Service Delivery - For Seamless IT Lifecycle Services




Range OfServices:

Global Service Management Centre (GSMC)




Range OfServices:

EnterpriseProducts

Infrastructure Building Blocks & Alliances Recognitions

Premier Systems Provider for Sun

Best SI for IBM in Competitive Wins

Sales Champion for HP OV

Elite Award- Innovative IT Management

Solutions Partner Award- CA

Enterprise

Platforms

Networking

Call Centre

EMS/Security

Storage
http://www.rittech.com/http://www.radware.com/



Range OfServices:

PersonalComputing

Corporate and Enterprise segment focus

ISO certified manufacturing facility

Technological partnership with Intel, Microsoft

to ensure latest products

Support available at remote locations across the

country, toll free 24/7 technical support center

100000+ unit sales in India

Strong focus on mission-critical NetPower

Servers (Xeon, Itanium, Blade Servers)

Critical infrastructure projects hosted on NetPower

include:

BSE Real-Time Surveillance

Templatized ERP solutions for SAP -SMB

Messaging infrastructure for LIC

Indias first 300 node HPC at a leading PSU

Mission-critical BFSI customers

First to bring the latest technologywith support to over 100 locations

across the country

A complete range of robust and

powerful servers to fulfill every need

of small & medium and enterprisebusinesses

Packed with value and features to

deliver that extra punch for mobile

computing



Range OfServices:

Total Outsourcing

New application development

& management

Infrastructure set up &

Provisioning on a pay-by-us

basis

Process implementation

PROGRAM

GOVERNANCEE

nte

rpris

e

Appli

ca

tion

Consu

lting

Technology

Infrastru

cture

Core applications sustenance

Application optimization

Infrastructure management

New product evaluation

Infrastructure & applications




Range OfServices:

Total Outsourcing

Service level

management

Technology

Contract

management

Relationship

PMO


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AcrossDomains


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Across Domains:Government

E-Governance Advisory Service

Defining e-governance vision,mission and strategies

Developing e-governance

blueprint/ roadmap and

prioritization of Initiatives

Developing e-governance architecture

Developing human resource roadmapfor implementing e-governance

roadmap

Technology Selection

Defining user requirements

Developing detailed FRS and

mapping the requirements to

standard products

Identifying suitable products

available in the market

Developing RFI/RFPVendor evaluation

Contract management

Application Strategy Development

Defining user requirements

Developing detailed FRS/ SRS based

on the requirements

Developing high level technology

design including H/W, O/S, database

& LAN/WAN specifications

Defining integration requirements with

existing systemsDeveloping RFI/RFP

Vendor evaluation

Contract management

Partial List of Projects

E-governance roadmap & capacity planning for 15

state governments in India

1st integrated Land Information System Project

Govt. of Andhra Pradesh

E-governance portal consultancy for Dubai Govt.

Implementation consultancy for Oman Govt.

IT Plan and Policy for ERP, LAN, messaging for

Saudi Electricity Regulatory Authority

Document Management System for Bahrain

Monetary Agency


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Across Domains:Telecom

Infrastructure & testing

Integration Solutions

OSS/BSS

ADMPackagedapplications

Operations

NicheSolutions

Tier 1, Tier 2, Tier 3 services

Remote management of IT infrastructure

Consulting services Server consolidation,exchange migration & more

Application testing

Network Testing

Automation

EAI and B2B integration

Integration factory forinformation managementand data warehousing

COTS implementation example Kenan, Portal,ADC, MetaSolv, Axiom etc.

Integration with othersystems

Maintenance and supportservices

Migration and consolidation

Portfolio rationalization strategy

Application development andmaintenance Legacy, client-serverand web

Packaged application implementation,integration, rollout and support

Frameworks around order mgmt,inventory mgmt and revenue assurance

Consulting services

Call center services

Business process outsourcing billprocessing, AR/ AP, HR & benefitsand procurement

i i i l


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Across Domains:Financials

Dedicated Domain and Delivery teams

Banking and Diversified

Financial Services

Deposits

Wholesale Banking

Consumer Credit

Payments

Leasing and Mortgages

Securities & CapitalMarkets

Brokerage

Global Custody

Asset Management

Retirement planning

Transfer Agency

Exchanges

Wealth Management

Insurance

Life

Property & Casualty

Brokerage

Reinsurance

Integrated services portfolio

Enterprise Applications Package Implementation Business Process Outsourcing Consulting

Technology Infrastructure Services

A D i Fi i l


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Across Domains:Financials



Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,Oriental Bank of Commerce

1st Re-Insurance Package Deployment in GIC

Total Outsourcing Yes Bank and HDFC Bank

Asset Liability Management- Karnataka Bank

Strategic Cost Reduction- HDFC Bank

Information Security Compliance Bahraini Saudi Bank

Six Sigma Consulting- Corporation Bank

Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks

in Australia

A D i M f t i


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Across Domains:Manufacturing - Dealer Management Solution


Sustenance

Services

Roll-out

Distributor & Central

Portal Integration

Change

Management

Central Portal

DevelopmentDistributor

Application Development

Enterprise

Application

Integration

Training

FacilitiesManagement

A D i M f t i


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Across Domains:Manufacturing - Collaborative ManufacturingEnabler

CME Platform

Legacy and

Mainframe

Applications

Databases

Web Services

WebBrowser

Portals

Mobile &

PDA

Rich Clients

Policy

Security

Process

Orchestration

Transactions

Messaging

A D i M f t i C ll b i f i


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Features

Application connectivity

Providing integration middleware that allows information to flow between applications in a way

that abstracts the details of the information flow from the applications themselves

Process integration

Creating business processes and managing them based on runtime data, ensuring that

the processes are within the boundaries of parameters that keep the company ahead of its competition

Monitoring business processes

Provides a visual interface to model and monitor run time assets to implement business processes

Centralized view

Powerful web-based executive information system that provides consolidated view of an organization's performance

making it easy to respond more quickly to new opportunities and potentially gain competitive advantage

Across Domains:Manufacturing C ll b ti M f t i


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Intra plant integration

To integrate various systems and applications within the plant level to reduce the complexities of

interfaces and to reduce data flow points

Enterprise integration

To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to

bridge the gap between two islands of information

Extended enterprise integration

To integrate the application within the organization (plant, enterprise) with external partners like

customers, suppliers etc.


Framework

Across Domains:Retail


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Across Domains:RetailOfferings

Consulting

CoE based domain consulting

Latest knowledge and solutions

through membership in industry

bodies

Build-buy analysis

Business process mapping

Package evaluation &

implementation

Partnership with package

developers

Specialized practices for

implementation with specific

packages

SAP, Oracle, Peolesoft, JD

Edwards, SIEBEL, Clarify, i2

and Ariba, Dassault Systems

Solution development /

enhancement

Addition of functionality to

existing solutions

Building new solutions groundup

Integration of solution with the

rest of the system

Point solutions/ Ready-

to-use frameworks

Reverse logistics contract

Management

POS, GDS, GTIN tool,Gift registry

RFID ROI calculator

E-Prescriptions

Maintenance and supportBusiness process

outsourcing

Offshore/ onsite model

Application enhancement

Data Conversion

Production support,

customization, version upgrade

Process outsourcing

SCM Back office retail Transaction process

Lean six sigma and COPC

based

continuous improvement &

compliance

Across Domains:RFID Services


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Across Domains:RFID Services

Business process

Process consulting

Strategy & business case

development

Utilization of data across

supply chainEnterpriseA

pplication

Lay

er

Real-Time dataprocessing

Layer (Savant)

Reader management &

synchronization

Data filters & loggers

Interfacing using standard

protocols (XML, SOAP)Middlewar e

La

yer

HardwareLayer

RFID Hardware

Site surveys

Tags & reader selection

RFID infrastructure set-up

Hardware interface layer

Reader interfaces &

adapters development

Communication with other

hardware

WIPRO

Partners

Enterprise applications

Development of custom

applications. Package implementations

& customization

Application integration

EAI integration using J2EE,

Microsoft or standard

technologies

Across Healthcare


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AcrossDomains:

Healthcare

Wipro

HIS

HR / Payroll

Fin. AccountingEPABX

Lab Equipments

PDA

Mobile Phone

Interfaceto

Third

Party

Applicatio

ns

Patient

Management

Reception

Registration

ADT

Support

Servic

es

CSSDDiet & NutritionFood & BeveragesHouse KeepingLaundryMarketingAdministration

Materials

Management

Materials MgmtSystem - PurchaseMain StoresSub Stores

Enterp

rise

Mgmt.S

ervices

Sec. & Identity Mgmt.

Package Deal Designer

Contract Management

Accounts Receivable

Clinic

al&

Support

Servic

es

Doctors Module

Specialty Module

OP Billing

IP Billing

Emergency

Wards

ICU

Phlebotomy

Laboratory

Cardiology

Radiology

OP Pharmacy

IP Pharmacy

Operation

Theatre

TransfusionMedicine

Medical Records

Discharge

SummaryCath Lab

Electronic PatientFolder

Enterprise-wide

Scheduling


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DefiningProcess

es

Defining processes:People


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Defining processes:People

Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma

15 000+ employees trained in Six Sigma methodologies

Largest pool of certified PMI consultants in India: over 700 consultants

3 day Veloci-Q training for all fresh recruits

Lateral hiring from consulting organizations

Specific emphasis on domain skills and practitioners approach

WASE - Wipro Academy for Software Excellence sharpening in-house talent

Dedicated knowledge management

Talent transformation and training through class room and e-learning

Defining processes:Innovation


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Gate 5

Part of Business

Gate 4

Customer Pilot

Gate 3

Investments

Gate 3

Investments

Gate 2

Business Plan

Gate 2

Business Plan

Gate1

Idea Evaluation

Gate1

Idea Evaluation

480 ideas 40 ideas 26 ideas 8 ideas 8 projects8 ideas

Creative Destruction through Innovation

Our Approach

Theme - Fast forward into the futureLine extension projects Newer practice areas within divisions

Breakthrough projects Newer business areas

The Process

Every idea needs to go through an

evaluation gate process

Innovation council decides themovement through the gates

Gate 0

Idea generation

Gate 0

Idea generation

Latent

Need

Innova

tion

Felt

Need

Early

competition

Many

players

Mature

Market

Market Maturity Cycle



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Benefits

Business through innovations of previous years in 04-05 was Rs 9500 m

Innovation revenues however gets measured for the last 3 years 7% of revenues currently

43

440

860

200

400

600

800

1000

2003-04 2004-05 2005-06

0

5

10

15

20

25

No of Projects

2002-03 2003-04 2004-05 2005-06

5

8

16

22Revenues

Defining processes:Mission Quality


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Defining processes:Mission Quality

Process

definition

Process

implementation

Continuous

improvement

LeanDMADV

Audits Metricsquality control

DMAICLean , QIC

Proactive / reactivemanagement

Net promoter score

Process

effectiveness

Defining processes:Customer Advocacy


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Reactiv

e

Proac

t ive Customer portals

QOS (Quality of

Service)

Customer interaction

Annual Perception

Survey

Pitstop

Escalation

management

QOS

(Quality of Service)

[email protected]

Defining processes:Customer Advocacy

Custom

er


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EstablishingCredentials

Establishing Credentials:Clients


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Establishing Credentials:Clients

Enterprise

Finance

IT & ITES

Telecom

Government

Establishing Credentials:Client Speak
http://web-vgn.dubai-e.gov.ae:8083/Index_Home?stylesheet=null&langID=gb&requestFrom=indexhttp://www.binarysemantics.com/minitab/Images/srf_logo.gif


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Establishing Credentials:Client Speak

Quality leadershipWipro has the most experience with global customers, strong management backing

to grow and improve service.

- AMR Research Low Cost High Quality, Dec.2004

Wipro has successfully designed and implemented a SAN solution at our premises. We

would like to record our appreciation of the skill-sets and experience that Wipro brought to

the table and would have no hesitation in recommending Wipro for similar deals.

- Vinod Sadarangani, Vice President - IT, Orange

..I am amazed with their desire to complete task on hand and on their motivation

levels

Wipro became the logical choiceextensive experience in handling large

technology projects, deep understanding of our business needs, access to

appropriate technologies and commitment to see the project through from

end-to-end were important in swinging our decision.

- Satish Pendse, GM-Systems, Marico

While the content management tool that Wipro was offering fitted the bill perfectly,

the fact that they could offer an end-to-end solution - the hardware, software,

system integration, backend connectivity, hosting services- helped finalize our

decision. To cap it all, their domain expertise in the financial segment was a

definite clincher.- Mukarram Bhagat, CEO, CRISIL

Reliable partner

with proven

track record

Commitment to

go the extra mile

Tangible,

measurable

business results

Business and

Domain Expertise

Value Proposition


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Driving Business Momentum

Delivery mechanisms aligned with assurances

Accurate quality processes

Commitment to excellence

Expertise grounded on experience

Beyond provision of end-to-end solutions

Pioneering specializations in the field

Value Proposition

Leveraging


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The Wipro Advantage

Service delivery excellence through strongprogram governance methodologies

Value deliverance through innovation

Best in Class alliancesServices diversity

Preferred partner of choice for 117 of ET500customers in India

Integrated end-to-end IT services companyin India

The Wipro Infotech Advantage

The key strengths of Wipro Infotech lie in

business ready e-infrastructure solutions for

BFSI, telecom and government verticals,

providing complete IT lifecycle management:procurement and integration services, product

support and IT management services and

application-specific platform frameworks and

associated practice built around that .

-IDC Indian IT Services Market Analysis 2005-10

LeveragingAdvantages

Spirit of Wipro


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Spirit of Wipro


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Wipro Infotech

Thankyouwww.wipro.in

Corporate Office:

Wipro Infotech

Doddakannelli, Sarjapur Road,

Bangalore-560 035, India

Tel: 91-80-28440011

Fax: 91-80-28440214

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Rama Infotech DBM WIPRO