RAVI KUMAR SINGH

1/355 Malviya Nagar

Jaipur- 302017 Rajasthan

Hand Phone- 09716789913, 09044440562

E-mail: rajput.ravi@outlook.com

https://in.linkedin.com/in/rajputravi

A growth oriented position in a professionally managed & dynamic organization that provides opportunities for development &responsibilities to contribute towards organization success.

Professional Profile:

4 years of dedicated and committed experience in Retail Operations. A proactive individual with a logical approach to challenges.

Marks and Spencer Reliance (I) Pvt. Ltd Jaipur Rajasthan

Designation: Section Manager (OCT-15 till now)

Key Responsibilities:

Responsible for the day to day running of the store, maintaining standards, ensuring legal compliance checks on pricing etc

Assist in cashier training and providing support to cashiers where required Ensuring achievement of sales targets which have been set for the department/s and provide input when deciding

the targets To provide clarity progress towards targets by communicating to the team the department, store and overall

regional performance Ensuring minimization of shrinkage levels in the department, training the teams on how to handle merchandise

and protect stock To be role model in the highest standards of customer service with the team To Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s

provide feedback to visual merchandiser Audit the department/s for achieving standards in fitting rooms and housekeeping, till areas etc Assist with maintaining superior product quality by identifying product issues and communicating these to the

merchandising team To ensure adequate learning and development of the team through on the job training, VM training, product

training etc To ensure clarity of roles by dividing responsibilities between team members Develop team members by providing timely and constructive feedback to help team members identify their

strengths and weaknesses. Motivate teams to drive sales and adhere to processes.

Achievements:

Delivering outstanding stock loss in all three quarters. Maintaining all KPIs (Sales, Service, Standard, People and cost) in deep green zone. Over achieved the Conversion target in region. Got appreciation and value card on achieving best Cost and FHS standards

CAREER OBJECTIVE

WORK EXPERIENCE

Marks and Spencer Reliance (I) Pvt. Ltd New Delhi

Designation: Customer Service Associate (DEC 12 -Sep 15)

Ensuring the best customer service. Enhancing customer experience by managing all customer touch points. Managing store inventory- stock replenishment. Achieving sales target and ensuring profitability of the category. Encouraging team effort and motivating staff members. Role model the highest standards of customer service with the team.Achievements:

Received Employee of the Month award for the month June 2013 Awarded 100% attendance award in all four quarters of my work tenure Got letter of appreciation for Best Team Player in month of April 2014 Got many a time WOW Cards, Thank You cards, appreciations in managing breaks and the floor in absence of

line manager.

M.B.A. from Sherwood College of Management Affiliated to Gautam Buddh Technical University, Lucknow

(U.P.)

Marketing & Finance with an open specialization in rural management.

Examination Board/University Passing Year Division

SSC U.P. Board 2005 2nd

HSC U.P. Board 2007 1st

Graduation (B.A) D.D.U Gorakhpur University.

2010 2nd

Employee management. Visual Merchandising. Preparing reports like Sales report, Inventory reports, DSR etc Cashiering and cash compiling. Monitoring sales Targets Vs Achievement Sales floor Planning and management Team Building & Leadership. Work Division & Time Management.

OTHER INFORMATION:

Positive thinker, self-motivated, multitasking, leadership, team player. Analytical, presentation and interpersonal skills. Critical thinking, complex problem solving skill.

PROFESSIONAL QUALIFICATION

ACADEMIC QUALIFICATION

KEY SKILLS

IT skills- MS office/Excel/Internet

Father Name : Ram Awadh SinghDate of Birth : 1st June 1989.Sex : MaleHobbies : listening to Music,

Interacting new people, making friends, singing, etc Marital Status : Married Strengths : Discipline, Determination, Dedication (3Ds)

Hindi Native Language

English Fluent (Listening, Speaking , Reading, Writing)

Other regional Tongues (Awadhi, Bhojpuri , etc)

Place:Date: (Ravi Kumar Singh)

PERSONAL PROFILE

LANGUAGE PROFICIENCY