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Jesica Paola García Batres

María Celeste Morales Juárez

5º. Secretariat

Classroom: 214

Instituto Guatemalteco Americano

Proyect of

Commercial English and Computation.

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Acknowledgments……………………1

Follow-ups……………………………2

Confirmations…………………………3

Remittances………………………….....4

Order acknowledgments......…………..5

Stopgap letter…………………………6

Inquiry reply…………………………7

Refusals……………………………..8

Referrals…………………………….9

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An Acknowledgment Letter is when we acknowledge for

merchandise, money, contracts or anything that we receive also

this letter has to be polite because we are acknowledging and if we

are courtesy in the future we can obtain better relationships.

This letter has to be send promptly preferably as soon as the

document is received but no more than two or three days after

receipt.

OPENING PHRASES:

Thank you for your kind letter of March 15.

Thank you for contacting us.

In reply to your request …

Thank you for your letter regarding …

We will contact you within two weeks or by this date

CLOSING LINES:

If you require any further information, feel free to contact

me.

Please advise as necessary.

We look forward to a successful working relationship in the

future.

Should you need any further information, please do not

hesitate to contact me.

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Business MG. Company

6th Street 40-10 Zone 3

www.business.com.gt

Telephone: 24340903

Guatemala, Guatemala

March 22, 2012

Mr.

Gus Andrea

Quality Industries

1876 Magnolia Boulevard

Petroit, Michigan 48233

Dear Mr. Andrea

Thank you for sending us the signed contract. We are very glad for that and for

the future business.

We assure you that in the next three years, we are going to give to your

company’s the best services.

We know that your contract is in the secure place.

Sincerely yours,

Jesica Garc{ia

Manager

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We should send a follow up letter to establish a written

record of an agreement that has already been discussed,

either in a meeting or conversation.

These letters are those who continue with the process of

something that has already begun. It's a good idea to send

a follow up letter when you perform a secondary meeting

or talked to any agreement that is recorded on paper.

PHRASES:

I would like to snow when the service will start…

I would like to determinate the status of the

contract….

We are pleased that you will be participating in the…

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656546 Quality Industries

1876 Mongolia Boulevard

Detroit, Michigan 98233

April 12, 2012

Mrs. Celeste Morales

Business MG. Company

6th. Street 40-10 Zone 3

Guatemala, Guatemala

Dear Mrs. Morales:

On February 3, 2012 we sent you a contract and we want to know the status of

service all of Quality’s office machines for the next three years.

We would like to know if you are going to continue with our plans because we

haven’t heard anything about your company. We also need to know when will

the service star and how much time will the service take to organize our

schedule.

We expect to hear from you as soon as possible.

Sincerely yours,

Gus Andrea

Manager

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Is written to acknowledge and confirm detail. For example when

we want any merchandise or any reservation in hotels or when we

want anything we have to send a letter with details for a better

service.

This letter has to be polite and has to be sending promptly because

we have to confirm the things that we want and advice to the other

company that we want their services.

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Fulson Contractors, Inc…

444 Western Avenue

Boulder, Colorado 80301

March 27, 2012

Mr.

Justin Michaels

622 Garth Street

Boulder, Coronado 80321

Dear Mr. Michaels:

This letter will confirm you, our lunch to talk about the future

business of your company.

The lunch will be held at Trattoria di Marco, at the corner of tenth

Street and Western Avenue, on April 7 at 1 p.m.

Sincerely yours,

Nancy Carson

Architect

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A document sent by a customer, which is often a financial

institution or other type of firm, to a creditor or supplier along

with a payment to briefly explain what the payment is for so that

the customer's account will be credited properly.

Do not include extra information that may confuse an accounts

receivable clerk.

It has to include:

Account number

Invoice number

Amount of the check

PHRASES

We have enclosed a check for...

The enclose check for...

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Quality Industries

1876 Mongolia Boulevard

Detroit, Michigan 98233

April 12, 2012

Mrs. Jessica Garcia

Business MG Company

6th Street 40-10 Zone 3

Guatemala, Guatemala

Dear Mrs. Garcia

The enclosed check No. 4513 for $5,500.00 is in payment of contract number

1593 that corresponds to the first payment. Please credit my account No.

23121708-MG.

Sincerely yours,

Gus Andrea

Sales Manager

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This letters are when we answer the letters that we receive with

an order. Also this letter has to be sending promptly. We thank

too for the order or merchandise that they want from our company

and as a final we offer our services for the next order.

THIS LETTER SHOULD

Mentioning the date of the order.

Including the order or invoice number.

Explaining the date and method of shipment.

Acknowledging the method of payment.

A sales order acknowledgement should-

1. thank the customer for his/her order

2. recap the contents of the order

3. give any relevant delivery details

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656546 Walmart

2019 Logan Street

Paramus, New Jersey 70622

April 12, 2012

Mrs. Jesica García

BDRM Bedding Store

529 Eaton Avenue

Bethlehem, Pennsylvania 18115

Dear Mrs. Garcia:

We are pleased to have received your order of March 31, 2012 and would like to

welcome as a new customer of Walmart.

Your order (No. 156312) for 50 Beautyreat Euro Square Pillows, 75 classic

Reversible. 3- piece Bedding Comforter Sets, 30 timberland Quit Sets, 20 Twin

Microfiber Sheet Sets. Will be shipped in two separate consignments. The

first consignment will be shipped on April 15 and the second one will be

shipped approximately on April 30 when the Twin and Queen Microfiber sheet

sets are in stock. The price of the freight is around $525.00 and the payment

can be by check or credit card, please advise.

We hope that this order can be for your service. Ms. Celeste Morales, your

sales representative, will be in Guatemala next week. She will show you a

catalogue and samples.

Cordially yours,

Roberto Aguilar

Customer Relations

Karla G.

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This letter is when the company need time for send the

merchandise or anything. For example when we receive an

order but we cannot provide the information or merchandise

we have to tell to our customers the reason why we cannot

give them the information or merchandise that they want.

PHRASES

Request to meet with…

In reply to your inquiry….

We refer to your letter…

We should like to inform you that your request it is been

processing

We find it necessary to inform you about the delay of your

order…

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656546 Lowsen Linen Company

P.O. Box 762

Bloomfield, New Jersey 7003

April 17, 2012

Mrs. Marianne Rollins 444 Toss Avenue Caldwell, New Jersey 07006 Dear Mrs. Rollins: We are acknowledging your order No. 1223 for one set of Floral Mist queen-size sheets and pillow cases. Because of a strike that our factory has, all orders have been held up. We assure you that when you company begins to work we will send you the order as soon as possible.

Cordially yours,

Mauricio Morales.

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The purpose of an inquiry reply is to give Information. All questions

must be answered correctly and accurately, that we cannot provide

inadequate information to someone whom we began to distrust by

the kind of question that makes us.

This type of letter should acknowledge the customer for the

interest in the company and its products. Also must offer help and

provide the best attention. If you cannot provide this information

immediately, we promise that you will respond as soon as possible.

If the information is confidential should tell but in a proper way.

Sometimes a request for information may be answered by sending a

brochure or catalog.

PHRASES:

Thank you for your interest in our company.

Thank you for your request for information about the…

We certainly appreciate your interest in our company.

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656546 Hampshire school of etiquette

1528 Se 3erd Avenue

Portland, OR 788221-4432

April 19, 2012

Mrs. Cindy Jones

1234 NE Hancock Drive

Woodivile, WA 98072

Dear Mrs. Cindy Jones:

Thank you for your interest in our school of “Etiquette”.

Unfortunately, we do not have any available space because our courses had

an overwhelming response. However there will be available a special

seminar called “Etiquette for Tweens” on Saturday afternoons for the next

four weeks.

We are enclosing a brochure of the class description. We assure you that

life skills benefits of our special program will give your daughter confidence

and poise in everyday and formal situations.

We hope to hear from you as soon as you read the material.

Sincerely,

Jesica Garcia

General Assitance

Attachment: 1

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The objective of a refusal letter is to say "no" to either an

invitation, offers or requests. It notifies the reader of this

decision and provides the reason why it is being declined.

Your refusal should begin with a genuine appreciation for the

opportunity that was offered. Include a simple "thank you" as you

begin your letter. Courtesy never goes out of style and your reader

will appreciate your attention in that regard.

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656546 Hampshire school of etiquette

1528 Se 3erd Avenue

Portland, OR 788221-4432

April 25, 2012

Mr.

Arthor Edwards

Pacific Growth Properties C.P. 2785 Kimberly

Melbourne, Australia

Dear Sir or Madam:

We have received your letter in which you asked for a 25 percent discount in

the purchase to upgrade the bar-code scanning equipment in all your stores.

Unfortunately, we are not allowed to give the percentage that you request

because the price we gave you is the lowest price we can provide you in this

moment.

Cordially yours,

Jesica Garcia

Genral Assitance

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These letters are those that we send when we cannot

provide any service to persons requesting it, we refer

you to another department where if they can provide

you the information or what requests, either refer you

to another company that if owns the service requested.

It acknowledges receipt of the inquiry and explains why

and to whom it is being referred.

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656546 Business MG. Company

6th Street 40-10 Zone 3

www.business.com.gt

Telephone: 24340903

Guatemala, Guatemala

April 23, 2012

Mrs.

Jesica Garcia

Maxine Sportswear Manufacturing Co. Inc.

842 Seventh Avenue

New York 10018

Dear Mrs. Garcia:

Thank you for your letter in reply to your request our boss is in a trip so we

cannot provide you this information.

We are therefore referring your letter to Mr. James Wong at the 4069

Lexington Avenue, New York, Ny 10077. We assure you that he will be in

touch with you soon.

Sincerely yours,

Celeste Morales,

Sales Representative

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