SHEENA WILLIAMS (313) 790-3085 (313) 578-0967 williams1sheena@yahoo.com www.linkedin.com/in/williams1sheena

To Whom It May Concern:,

I have a profound aspiration to be part of an organization that assist individuals and families who

have been faced with challenges and guide them to a level of progression. I have attached my resume for

you to review.

I am pleasant and have a professional, optimistic approach to life and work and believe that I can

make a different, if offered the opportunity. I have empathy and possess the strength needed to handle the

requirements of the office and the diverse needs of clients. I am a great listener and will work precisely to

get the job done. My adaptive and learning abilities will guide me as an effective team player. With the

exposure that I will obtain working with your organization, I am certain that I will add value to the

organization and myself, as well as provide quality services to clients with special needs and those whom

have concerns.

Through this letter, I would like to submit my resume for your review and consideration. At your

convenience, I welcome you to contact me. I can be reached at (313) 790-3085. I thank you very much for

your time and I look forward to meeting with you soon.

Sheena Williams

SHEENA WILLIAMS

(313) 790-3085 (313) 578-0967 williams1sheena@yahoo.com www.linkedin.com/in/williams1sheena

OBJECTIVE_____________________________________________________________________________________

A case manager position; providing education, intervention and supportive services to individuals and families in need

CORE COMPETENCIES_____________________________________________________________________________________

Assisting patient/clients with illness and guiding them to a level of self-support

Coordinating referrals, assisting in assessments, monitoring and documenting care, escorting patients/clients, and identifying the personal needs of patients/clients

Well organized clerical and clinical skills which allow me to maintain records and perform any job responsibilities accurately; maintain records and office statistics, and HIPPA compliant documentation

Concrete interpersonal skills allow me to communicate and interact with people of similar and different dynamics

Empathy to perform sensibly when dealing with diverse clients; Ability to make decisions independently and in groups that are in the interests of those seeking help

Comply with guidelines on issues such as ethics, record management, and personal use of organizational property, electronic records, and work safety

Positive supervisory skills allow me to provide effective communication and follow Ethical Codes of the organization

9 years medical experience in hospital setting; successfully verifying eligibility of benefits, managing authorizations for testing and surgical scheduling, ordering homecare care supplies

Accurately assessing patient vital signs, chief complaints, needs and accurately summarizing precipitating events and providing patient education

EMPLOYMENT HISTORY_____________________________________________________________________________________

Certified Medical Office Assistant Wayne State University Physicians Group 2008-2013 Team Leader-2010-2013 Detroit Medical Center-Ambulatory Services 4160 John R STE 615 Detroit, MI 7/22/2013-Present

Successfully verified eligibility of benefits, managing authorizations for testing and surgical scheduling

Maintain electronic and manual Logs and perform quality assurance monitoring for the department. Articulate the understanding of the IDC-9 and CPT coding book, coding and data entry, explaining

processes and procedures. Provide medical assistance such as obtaining vital signs, chief complaints and recording

precipitating events, picture taking and medical testing in a courteous and timely manner while treating everyone with care and respect.

*Proved trustworthiness, self-motivation, problem solving skills and effective time management to obtain team lead positions

EDUCATION_____________________________________________________________________________________

Baker College of Clinton Township, MI - June 13, 2015- Bachelor of Applied Science Human Services