RESUME

RUPESH KUMAR RAY MOHAPATRA

104 B/D, EMERALD HEIGHTS, MODI BUILDERS, GHATKESAR ROAD, HYDERABAD – 501301

Phone: +91 9740286238, E-mail: rupeshkumarr71@gmail.com

CAREER OBJECTIVE

To be a part of globally competitive environment that gives another opportunity to handle

challenging assignments where I can utilize my proven skills to the development of organization

with active interest in the IT Infrastructure Operations Management that involves Technology

management , High level design, Project Planning , implementation , people management and

development of procedures and processes .

PROFESSIONAL SUMMERY

Technical and functional Infrastructure Operations Executive with over all work experience of

1.2 yrs. In IT Industry with vast experience in building IT Infrastructure and service management

and domain expertise on both Windows and Linux server Platform. Having skill in driving

medium to large Infrastructure projects through completion with solid tactical planning and

cross-multiple-team coordination .Having experience in building several infrastructural changes

as required by business and as per committed Service Level Agreement. Gained knowledge on

handling IT management tools like ITSM and other internally developed and maintained tools.

Hands-on knowledge on expertise in preparing and generating reports that are considered for

taking critical decision by leadership teams.

Started my career as an IT Operation executive and played a supported role initially

when assigned to my first Project. I was much appreciated by customers, my leads, the

project managers and all.

Hence became a fully Admin in BMC Remedy and BMC Patrol Monitoring.

Got “BEST DEBUTANT AWARD” at Infosys Ltd.

KEY SKILLS

Skills: ITIL V3, IT service management, Change Management, Configuration

Management, Control –m Scheduling, BMC Patrol Monitoring, BMC Remedy

Administration etc.

Also Trained in Windows server Administration, Linux Server Administration at Infosys.

Tools: ITSM, BMC Remedy, BMC Patrol, Control –M and other internal tools.

CERTIFICATIONS

ITIL V3 FOUNDATION

Other Internal certifications at Infosys.

EMPLOYEMENT HISTORY

Infosys [Aug 2015 – Till Date]

Operation Executive

PROFESSIONAL EXPERIENCE

BMC Remedy [Infosys] [Aug 2015 –Till Date]

Working as BMC Remedy Administrator.

Providing Access to remedy users.

Handling challenging technical issues with BMC Remedy.

Generating reports on various management processes.

Auditing CRQ reports, Problem Management Reports etc.

Creating new support groups and decommissioning existing support

groups.

Creating and decommissioning ASI’s and CI’s.

Working with BMC team to manage issues in Proactive Manner.

Handling and modifying Active directory contents as per user’s

request.

Developing new SRM in BMC Remedy.

Working in Production as well as QA and Dev.

Working as per users request for Support group Modification.

Involved during changes made in to Remedy.

Providing 24*7 support to clients.

Other Remedy ITSM activities.

BMC Patrol

Complete Admin in BMC Patrol Monitoring.

Adding servers and removing servers to Patrol Monitoring.

Configuring database monitoring as well as SQL monitoring.

Troubleshooting servers if required.

Configuring servers for future enhancements.

Generating reports of parameters that are being monitored.

Configuring thresholds and managed strings.

Working with BPPM as its related to Patrol.

Upgrading Patrol in Server.

Managing systems in bii4p profiles.

Availability monitoring.

Providing 24*7 support to client.

Other Patrol monitoring activities.

Control-M

Working as Control-M Admin.

Performing Daily activities in Control-M such as :

FileZilla Report.

Global Drafts.

CNU* Drafts.

Zuber reports.

Daily Job Counts.

Tim Miller Report.

Clean up CC-Cntl M

Clean up long running jobs.

Daily Terminations.

Cleaning up held jobs.

Handling Control-m requests like :

Scheduling new jobs.

Remove jobs.

Expire jobs.

Change jobs paging priority.

Change jobs calendar.

Changing jobs conditions.

Configuring sets and steps of jobs.

Jobs definition reports.

Granting access to Control-m environment.

Restarting Control-m agent.

Installing QA Control-m agents.

Generating reports.

Joining bridge calls

Requesting for web-ex meetings in challenging situations.

Change Management

Working as change coordinator.

Representing CRQs in CAB Meeting.

Generating weekly CRQ report and auditing the same.

Involving in Infrastructure changes.

Generating other reports using Remedy Analytics.

Coordinating with leads to implement changes in a secure manner.

Emphasizing on making CRQs as compliant.

Other Technical Skills

Worked on Windows server admin and Linux server admin for 6-7 months.

Trained on basics of Java, RDBMS Linux at Infosys.

Educational Qualification

Passed 10th from BSE Odisha with 75% marks in Aggregate.

Passed 12th from CHSE Odisha with 76.66% marks in Aggregate.

Completed B.Sc. with Computer Science honors from B.J.B. Autonomous

College under Utkal University, Odisha with 74% in Computer Science.

Permanent Address

C/O Jayanta Kumar Ray Mohapatra

At/Po-ADA, Via-ADA,

PS-Simulia,

Dist. –Balasore, Odisha, Pin-756134.

Rupesh Kumar.