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  • TQA Strategic Management

    (TQA : Organizational Excellence Model)

    PStrategic Planning

  • TQA Strategic Management

    Competitiveness

  • TQA Strategic Management Strategic Planning Model : A B C D E

    A1 Environmental Scan (External)

    Assessment

    A2 Situational Analysis (Internal)

    B3 SWOT 1

    B1 Situation (Past, Present and Future)

    B2 Significant Baseline Issues (Key factors)

    C1 Mission & Vision & Values

    C2 Major Goals

    (Road Map)

    C4 Specific Objectives

    (Strategy map)

    D1 Performance Measurement & target

    (BSC 1)

    D2 Initiatives and Projects

    (BSC 2)

    Baseline Components

    E1 Performance Management

    E2 Review Progress (BSC: Cockpit)

    E3 Take Corrective Actions revise plans

    (Improve / Invent)

    Down to Specifics

    Evaluate

    C3 SWOT 2 & TOWS D3 Action Plans

    Development

    D4 Action Plans

    Deployment

    P1 Senior leadership commitment

    P2 Process Management Concept P3 Value Chain P4 Work System P5 Work Process P6 Organization Profile P7 TQA Framework (EdPEx/HA/HPH/PMQA/PCA) P8 Strategic Management P9 Case study

    Pre-work

    Day 1-2

    Day 3-4 Day 5-6 Day 7-8 Day 9-10

  • TQA Strategic Management

    : P

    P1 Senior leadership commitment P2 Process Management Concept P3 Value Chain P4 Work System P5 Work Process P6 Organization Profile P7 TQA Framework (EdPEx/HA/HPH/PMQA/PCA) P8 Strategic Management P9 Strategic Management Case Study

  • TQA Strategic Management

    P1Senior leadership

    commitment

    1

  • TQA Strategic Management

    Productivity = Output Input

    =

  • TQA Strategic Management

    Productivity Improvement

    2. OutputInput

    1. OutputInput

    5. OutputInput

    4. OutputInput

    3. OutputInput

  • TQA Strategic Management

    EfficiencyInput (p)Input (a)

    EffectivenessOutput (actual)Output (plan)

    ProductivityOutput (p)(a)Input (p)(a)

    1

    2

    3

  • TQA Strategic Management

    Efficiencyinputinput

    Effectivenessoutputoutput

    Productivityoutputinput

    TQA

  • TQA Strategic Management

    Better quality of

    life

    ProductivityCulture

  • TQA Strategic Management Organization

    Change :

    Operational

    Strategic

    Cultural

    Paradigm

    Focus on efficiency

    Shallow

    Focus on effectiveness

    Focus on attitudes/beliefs/values

    Focus on survival (sustainable) ( )

    Deepest

  • TQA Strategic Management

    P2Process Management

    Concept

    2

  • TQA Strategic Management Process Management

    1. PROCESS Design & Redesign (Sub process Requirement)

    2. PROCESS Implement (Plan-Do-Check)

    3. PROCESS Improvement (Act)

    PROCESS

  • TQA Strategic Management

    P3 Value Chain

    3

  • TQA Strategic Management Value Chain : Michael E. Porter

    Supplier CustomerOutputProcess

    Input

    Sub process

    3. Work Process

    2. Work System

    1. Value Chain

  • Q Program Module 101

    Are We Doing The Right Things?

    (What?)Are We Doing Things Right?

    (How?)

    OutputInput Process Customer

    Performance Measurement

    Leading indicator

    Check point

    Process indicator

    Efficiency

    Means

    Lagging indicator

    Control point

    Result indicator

    Effectiveness

    End

    Value Chain : SIPOC Model

    KPI

    Stakeholder

    Need &Outcome

    Specification Sub process & requirement

    Need &Outcome

    Specification

  • Q Program Module 101Work System

    Requirement

    Key

    Stakeholder

    Key

    Input

    Work system

    ( core & support process)

    Key

    Output

    Key

    Customer

    Outcome

    (Need)

    Input

    Specification

    Process

    Requirement

    Output

    Specification

    Outcome

    (Need)

    KPI KPI KPI KPI KPI

  • TQA Strategic Management

    P4 Work System

    4

  • TQA Strategic Management Work system

    CORE PROCESS

    1. 2. 3. 4. 5. 6.

    SUPPORT PROCESS

    MANAGEMENT PROCESS

  • TQA Strategic Management

    6.

    5.

    4.

    3.

    1.

    2.

    P :

    7.

    Organizational Excellence Model : TQA

  • TQA Strategic Management

    Core Process1. Process sub process2. Process sub process

    Support Process1. Process sub process2. Process sub process

    Management Process1. Process sub process2. Process sub process

    Result (Output-Outcome-Impact)

    1. Result 2. Result

    Vision Mission - Goal1. Vision2. Mission3. Goal

    Value Chain : Work System

  • TQA Strategic Management Management Solution

    Vis

    ion

    Alignment

    Mission

    Vis

    ion

    Mission

  • TQA Strategic Management

    P5 Work Process

    5

  • TQA Strategic Management Process Classification

    Sub Process

    Business Process

    A.Sub process

    : Process steps

    B.Sub process

    : Process contents

  • TQA Strategic Management

  • TQA Strategic Management

    1 Core process

    ADLI(PDCA)

    2

    Process

    Sub Process

    Work Process

    Support process

    Sub Process 3Management

    process

  • TQA Strategic Management

    1.

    1.1 1.2

    (1) (2)

    Categories

    Items

    Area to addresses

    Subparts

    .

    .

    TQA Criteria

  • Q ProgramModule 2

    Overall requirements

    .

    (1)

    (2)

    (3)

    .

    (1)

    (2)

    1.1 (70 )

    Multiplerequirements

    Basic requirements

    TQA Criteria 3 Level

    32

    1

  • Q ProgramModule 2 Work Process

    Requirement

    Stakeholder Input Process

    ( & sub process)

    Output Customer

    Outcome

    (Need)

    Input

    Specification

    Process

    Requirement

    Output

    Specification

    Outcome

    (Need)

    KPI KPI KPI KPI KPI

  • TQA Strategic Management

    P6Organization Profile

    6

  • Q Program Module 101

    Main products and services

    Purpose, Vision, Mission, Core Values , Core competency

    Workforce Profiles, Segments

    Major facilities, technologies, regulations

    Organizational structure

    Governance system

    Key Customer & Stakeholder

    Competitive environment

    Principle factors , Key changes

    Strategic challenges & advantages

    Organizational sustainability

    Performance improvement system

    Learning & Innovation processes

    P1

    OrganizationalDescription

    P2

    OrganizationalChallenges

    Key Organization Factors

  • TQA Strategic Management

    Key Stakeholder Customer Partner Supplier Competitor Other Stakeholder

    Customer Value Proposition

    Offering perception Satisfaction Impact

    Output & Specification Output offering Job to be done Efficiency & Effectiveness Productivity

    Key Processes Process & Step(sub process) Metric (kpi) Requirement

    Key Resources People, Man Technology, machine Information, need, condition, law Partnerships Method Material, Money, other resource Direction, Strategic, Work system

    Input

    Output

    Process

    Outcome

    Business Model : Key factors

    Stakeholder

    1

    2

    3

    5

    4

  • TQA Strategic Management

    P7TQA Criteria

    7

  • Q Program Module 101

    Vision & Values

    Legal & Ethical Behavior

    Sustainability

    Communication

    Focus on Action

    Performance Improvement

    Value for Customers & Stakeholders

    Accountability

    Transparency

    Independent Audits

    Protection of Stakeholder Interest

    Legal & Ethical Behavior

    Support of Key Communities

    1.1

    Senior Leadership

    1.2

    Governance & Social Responsibilities

    Criteria : Category 1

  • Q Program Module 101

    Strategy Development Process

    Planning Time Horizons

    Key Planning Factors

    Sustainability

    Ability to Execute Plan

    Strategic Objectives

    Action Plan Development &

    Deployment

    Resource Allocation

    Modification of plans

    Key HR Plans

    Pe