The Future Of Dispute Resolution

Sean Kelly is the Director of Marketing & Strategic Planning at Modria. Before Modria, Sean was an internet marketing consultant and ran a Digital Marketing firm. You can connect with him on

AUTHOR: Sean Kelly

How You Deal With Disputes Now……….….4 Online Dispute Resolution: The Process…..7 Why You Should Care………………………....12 Taking Action…………………………..…….……16

TABLE OF CONTENTS:

It’s not pretty. Conflicts escalate quickly. Too often they end up in the court system, where they become deadlocked. When it becomes an all out fight between businesses, unnecessary damage is done.

CHAPTER 1: How You Deal With Disputes Now

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When both parties come to the table wanting to fight, it’s hard to come to terms. How to solve this?

The Future of Dispute Resolution

You can’t shake hands with a clenched fist”

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Understanding =

satisfaction

eBay finding: Customers who understood their dispute process had a high

satisfaction score, whether or not the decision went in their favor.

The Future of Dispute Resolution

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The Process is the Solution

Online dispute resolution can take on many forms, but over the years we’ve perfected a four-step process.

1.Diagnosis

2.Negotiation

3.Mediation

4.Arbitration

CHAPTER 2: Online Dispute Resolution: The Process

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By combining technology, the human touch, and the power of the internet,

you end up with a powerful yet flexible process to resolve any type of dispute.

The Future of Dispute Resolution

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+

Diagnosis takes care of upfront administrative work.

The Future of Dispute Resolution

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Negotiation gives the people an opportunity to work it out themselves.

Mediation brings in professionals to help both sides settle.

Arbitration guarantees you a binding resolution.

CHAPTER 3: Why You Should Care

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The Future of Dispute Resolution

1. Every business needs a way to solve their disputes efficiently and effectively.

2. Litigation is expensive. 3. Arbitration and online dispute resolution

are the best processes for resolving disputes.

However, arbitrations often cost a minimum of $6,000. Not something you can afford for every dispute.

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A streamlined process for resolving disputes that includes automation: Reduces legal exposure. Reduces operational costs. Reduces caseload backlogs. Increases customer satisfaction and

customer loyalty. Frees you up to work on the most

important tasks.

The Future of Dispute Resolution

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Online dispute resolution is the future of how disputes will be solved. Those who

embrace it now will have a significant edge going forward.

The Future of Dispute Resolution

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When you and your company spend less time resolving disputes and more time creating value

for your company, the result = saved time and money.

Many wonder if this new technology is too much work to deploy in a company……

If you can use email, you can use online dispute resolution to solve

your disputes.

CHAPTER 4: Taking Action

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The Future of Dispute Resolution

At eBay and PayPal we built and scaled the systems that solve over 60,000,000 disputes every year. 400,000,000 resolved cases later, Modria and it’s new technology was born.

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+ 400,000,000

cases of experience

=

We learned a thing or two along the way.

If you’re interested in

resolving your disputes quickly and fairly, request

a custom demo of Resolution Center, the

most advanced online dispute resolution tool

ever built.

Get a Demo of Your Resolution Center http://modria.com/request-demo