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21 「サー ス・イノベーション する Auchan….price Whole Food….variety and quality Unilever: Back to the future? Where is the difference between Ecopoint and these examples? A check of Customer’s feeling Fig.2. The Ecopoint benefits Price 63,1% Environment 34,2% Customisation 33,2% Entertainment 25,1% Source: Internal field interviews - panel of 280 customers What about price? Ecopoint is cheap and avoids direct comparison on brand prices I’ s a little help to prevent price wars 2009 66

Unilever: Back to the future? Where is the difference …...Unilever: Back to the future? Where is the difference between Ecopoint and these examples? A check of Customer s feeling

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Page 1: Unilever: Back to the future? Where is the difference …...Unilever: Back to the future? Where is the difference between Ecopoint and these examples? A check of Customer s feeling

資料編:平成 21年度「製造業」研究会実績

内閣府経済社会総合研究所委託事業

「サービス・イノベーション政策に関する国際共同研究」

Auchan….price Whole Food….variety and quality

Unilever: Back to the future?

Where is the difference between

Ecopoint and these examples?

A check of Customer’s feelingFig.2. The Ecopoint benefits

Price 63,1%

Environment 34,2%

Customisation 33,2%

Entertainment 25,1%

Source: Internal field interviews - panel of 280 customers

What about price?

Ecopoint is cheap and avoids

direct comparison on brand prices

I’ s a little help to prevent price wars

製造業研究会 2009 年度報告書 66