Welcome to MT302 Organizational BehaviorProfessor Rhonda Shannon

Unit 7 Seminar – Power, Politics, Conflict and Negotiation

This seminar is being recorded

Unit 7 Agenda

General Questions and Announcements Introduction Various forms of Power that exist in organizations Review Politics and Negotiation Skills Identify different forms of conflict and examine

ways to deal with it Recap of Today’s Seminar and Unit What is new for next week

Unit 6 Quick review

Groups and Teams 5 Stages of group development Types of teams in the workplace Creating effective teams

Any questions ?

Unit 7 Outcomes

During this unit we will:Define the types of powerDescribe the forms of power in organizationsExplain the ways conflict is handled and can be managed effectively in organizationIdentify the steps involved in negotiation

In your words, What is Power?

POWER

Model of Power in OrganizationsSources of Power

Contingenciesof Power

Contingenciesof Power

Powerover others

Powerover others

Sourcesof PowerSourcesof Power

Legitimate

Reward

Coercive

Expert

Referent

Legitimate

Reward

Coercive

Expert

Referent

Model of Power in OrganizationsContingencies of Power

Powerover others

Powerover others

Sourcesof PowerSourcesof Power

Contingenciesof Power

Contingenciesof Power

Substitutability

Centrality

Discretion

Visibility

Substitutability

Centrality

Discretion

Visibility

What is conflict?

Conflict is:

Conflict is a disagreement between two or more parties who perceive that they have incompatible

concerns. Conflicts exist whenever an action by one party is perceived as preventing or

interfering with the goals, needs or actions of another party.

What are causes of Conflict in organizations?

Sources of Conflict in Organizations

• Communication Problems• The amount of resources is insufficient• Personal Differences• Leadership Problems

What skills and knowledge does a manager need to manage conflict

successfully?

Structures to Minimize Conflict

• Regularly review job descriptions• Intentionally build relationships with all

subordinates• Get regular, written status reports• Conduct Basic training• Develop procedures for routing tasks and

include the employees’ input• Consider an anonymous suggestion box in

which employees can provide suggestions

Conflict-Handling Styles

Political Skills

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

Negotiation Skills

• Understanding yourself• Defining Outcomes• Understanding and Defining Positions• Framing and Reframing

The Negotiation Process

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

Recap of Today’s Seminar and Unit

PowerConflictNegotiation

Items due this week are:Discussion (25 points)Assignment (40 points)Quiz (10 points)

Unit 7 Assignment

• What is your dominant form of power you tend to use most frequently?

• Share an example of how you have used the different 5 forms of power or witnessed someone else use using them. Did you (or the other person) use it appropriately? Please explain why or why not?

Next Week:Unit 8 – Communication and

Leadership

Any questions ?

Instructor Contact Information

Professor Rhonda Shannon. MBA (Eastern Time Zone)

Email: rshannon@kaplan.eduPhone: (317) 885-0469Cell: (317) 690-9917

Please don’t hesitate to email or call me if you have questions.

Reminders

Also, don’t forget I will be posting my PowerPoint out on doc sharing and will also

be emailing you it as well.

You are always welcome to listen to the archives after the Seminar.

Thanks for attending seminar

I look forward to seeing you next week.

Everyone have a great night!