AMANDA J. JONES 201 N. Pine - Newkirk, OK - (620) 222-1548 - [email protected]
QUALIFICATIONS Proficient with both Macintosh and PC computer platforms
Type approximately 70-75 words per minute
Course completion in Computer Applications - MS Office Suite - at WATC (2011)
15+ Years customer service experience - in person, as well as via phone & email
3+ Years Management experience
EDUCATION
1997-2000 Bachelor of Science in Technology/Commercial Graphics
Pittsburg State University – Pittsburg, KS
1995-1997 Associate of Arts/Computer Graphics
Cowley County Community College – Arkansas City, KS
EXPERIENCE March 2014-Present: Corrections Officer, Cowley County Sheriff’s Office
Oversee inmates for unusual behavior, rule infractions, & suspicious activity
Maintain order & security & ensure inmate safety
Book & fingerprint new inmates as necessary
Report damage to jail property or inmate issues that arise
Respond to emergency situations & defuse them as quickly as possible
Assist patrons at visitation window/answer questions from general public
July 2010-February 2014: CSR/Desktop Publishing, Envision Business Cards
Provided customer service via phone & email with business card orders
Entered job tickets received via web/e-mail and fax
Typeset/made changes to business cards, and filed completed tickets
Searched for and adjusted art as necessary for printing of business cards
Researched lost/misdirected orders & followed up with shipping companies
April 2010-July, 2010: Telephone Customer Service Representative, Sykes
Provided customer service via phone for AT&T
February 2009-September 2009: Graphic Designer, Murr's Printing
Produced business cards, banners, flyers & letterhead for clients
Adjusted/Preflighted customer files using MSWord, Publisher, InDesign, Acrobat
Laid off due to slow business September 2009
January 2007-March 2009: Graphics Manager, Lowcountry Newspapers
Managed & organized Graphics Department of two daily newspapers
Identified & fixed problem ads, communicated with clients
Monitored workload & staffing to ensure timely completion of ads
July 2006-January 2007: Ad Designer, Savannah Pennysaver
Built & corrected display advertisements to customer specifications
February 2006-July 2006: Graphic Designer, Cameo Publications
Designed marketing pieces for public speakers & sales professionals
Business closed July 2006
July 2005–February 2006: Ad Designer/Sales Rep, Effingham Herald
Built & corrected display advertisements to customer specifications
Sold advertising space to customers based on financial needs
Provided customer service with billing and design issues
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