AMANDA J. JONES 201 N. Pine - Newkirk, OK - (620) 222-1548 - amanda.finney@rocketmail.com

QUALIFICATIONS Proficient with both Macintosh and PC computer platforms

Type approximately 70-75 words per minute

Course completion in Computer Applications - MS Office Suite - at WATC (2011)

15+ Years customer service experience - in person, as well as via phone & email

3+ Years Management experience

EDUCATION

1997-2000 Bachelor of Science in Technology/Commercial Graphics

Pittsburg State University – Pittsburg, KS

1995-1997 Associate of Arts/Computer Graphics

Cowley County Community College – Arkansas City, KS

EXPERIENCE March 2014-Present: Corrections Officer, Cowley County Sheriff’s Office

Oversee inmates for unusual behavior, rule infractions, & suspicious activity

Maintain order & security & ensure inmate safety

Book & fingerprint new inmates as necessary

Report damage to jail property or inmate issues that arise

Respond to emergency situations & defuse them as quickly as possible

Assist patrons at visitation window/answer questions from general public

July 2010-February 2014: CSR/Desktop Publishing, Envision Business Cards

Provided customer service via phone & email with business card orders

Entered job tickets received via web/e-mail and fax

Typeset/made changes to business cards, and filed completed tickets

Searched for and adjusted art as necessary for printing of business cards

Researched lost/misdirected orders & followed up with shipping companies

April 2010-July, 2010: Telephone Customer Service Representative, Sykes

Provided customer service via phone for AT&T

February 2009-September 2009: Graphic Designer, Murr's Printing

Produced business cards, banners, flyers & letterhead for clients

Adjusted/Preflighted customer files using MSWord, Publisher, InDesign, Acrobat

Laid off due to slow business September 2009

January 2007-March 2009: Graphics Manager, Lowcountry Newspapers

Managed & organized Graphics Department of two daily newspapers

Identified & fixed problem ads, communicated with clients

Monitored workload & staffing to ensure timely completion of ads

July 2006-January 2007: Ad Designer, Savannah Pennysaver

Built & corrected display advertisements to customer specifications

February 2006-July 2006: Graphic Designer, Cameo Publications

Designed marketing pieces for public speakers & sales professionals

Business closed July 2006

July 2005–February 2006: Ad Designer/Sales Rep, Effingham Herald

Built & corrected display advertisements to customer specifications

Sold advertising space to customers based on financial needs

Provided customer service with billing and design issues