COMMUNICATIONWITH

BODY LANGUAGE

SWATIM.Sc. (Prev.)BiotechnologyMDU Rohtak

BODY LANGUAGE• Body language is a form of non-verbal

communication, consisting of body pose, gestures,eye movements and facial expressions.

• Words are used primarily for conveyinginformation, while body language is used fornegotiating interpersonal attitudes and as asubstitute for verbal messages.

• Humans send and interpret such signalssubconsciously.

• Body language is a form of non-verbalcommunication, consisting of body pose, gestures,eye movements and facial expressions.

• Words are used primarily for conveyinginformation, while body language is used fornegotiating interpersonal attitudes and as asubstitute for verbal messages.

• Humans send and interpret such signalssubconsciously.

Charades !!Charades !!

‣ 1 Host.‣ 4 “Guests”.‣Host needs to guess eachGuests general demeanour.‣Guests can onlycommunicate non-verbally.

‣ 1 Host.‣ 4 “Guests”.‣Host needs to guess eachGuests general demeanour.‣Guests can onlycommunicate non-verbally.

Body Language elements

7%

7%Actualwords

Visual

•Gesture•Posture•FacialExpression•EyeContact

Content

38%

55%Non -Verbal

Visual

•Gesture•Posture•FacialExpression•EyeContact

Vocal – Tone,Pitch, Pace

Visual andNon - verbal

COMMUNICATION

Visual andNon - verbal

COMMUNICATION

IMPORTANT

Eye contactFacial Expression1 2

VoiceGesture3 4

Facial ExpressionsThe human face is extremelyexpressive, able to expresscountless emotions andfeelings without saying aword.

The human face is extremelyexpressive, able to expresscountless emotions andfeelings without saying aword.

Eye Contact•The way you look at someone cancommunicate many things, includinginterest, affection, hostility, orattraction.• Honest person has a tendency to lookyou straight in the eye when speaking• Eye contact is also important inmaintaining the flow of conversation andfor gauging the other person’s response.

•The way you look at someone cancommunicate many things, includinginterest, affection, hostility, orattraction.• Honest person has a tendency to lookyou straight in the eye when speaking• Eye contact is also important inmaintaining the flow of conversation andfor gauging the other person’s response.

Gesture• We wave, point, and use ourhands when we’re arguing orspeaking animatedly—expressingourselves with gestures oftenwithout thinking.• However, the meaning of gesturescan be very different acrosscultures and regions, so it’simportant to be careful to avoidmisinterpretation.

• We wave, point, and use ourhands when we’re arguing orspeaking animatedly—expressingourselves with gestures oftenwithout thinking.• However, the meaning of gesturescan be very different acrosscultures and regions, so it’simportant to be careful to avoidmisinterpretation.

• Are their bodies relaxed or stiff and immobile? Areshoulders tense and raised, or slightly sloped?

• Several gestures indicate openness and sincerity like -- Open hands,- Unbuttoned collar,- Leaning slightly forward in the chair,- Uncrossed arms and legs,

• Are their bodies relaxed or stiff and immobile? Areshoulders tense and raised, or slightly sloped?

• Several gestures indicate openness and sincerity like -- Open hands,- Unbuttoned collar,- Leaning slightly forward in the chair,- Uncrossed arms and legs,

'OK' to a Westerner, 'money' to aJapanese, 'zero' to the French andinsulting to the Turks andBrazilians

This is 'good' to Westerners, 'one' toItalians, 'five' to Japanese and 'upyours' to the Greeks Everyone

In some African countries,such as Kenya, it could betaken as a sign of mentalillness. But in California itmeans you are emotionallyhealthy.

In the Philippines summoningsomeone with a finger isconsidered suitable only fordogs and is punishable byarrest.

OpenAcceptance of an idea orperson Signal of openness andtrustworthinessCoupled with touchingFondnessFamiliarityOffering up something

Acceptance of an idea orperson Signal of openness andtrustworthinessCoupled with touchingFondnessFamiliarityOffering up something

Closed•Aggressive•Defensive•Seeking Dominance orControl•Seeking Resolution•Uncomfortable•Attempting to reassureoneself

•Aggressive•Defensive•Seeking Dominance orControl•Seeking Resolution•Uncomfortable•Attempting to reassureoneself

The Handshake‣ Attempt to dominate other person‣ Signal submission to other person‣Determining social status or equality

Arms

‣ Showing trust‣ Presenting their “core”‣ Feeling agreeable‣Making presences feelknown‣ Showing excitement

Open‣ Showing trust‣ Presenting their “core”‣ Feeling agreeable‣Making presences feelknown‣ Showing excitement

Crossed•Protecting their “core”•Feels threatened•Disagreeable• Tense and closed off•Feeling anxious or rejected

Crossed•Protecting their “core”•Feels threatened•Disagreeable• Tense and closed off•Feeling anxious or rejected

Legs

‣ Feeling closed off‣Desires someprivacy‣Get distance fromothers‣ Showing a sense ofinsecurity‣ Close minded

Crossed‣ Feeling closed off‣Desires someprivacy‣Get distance fromothers‣ Showing a sense ofinsecurity‣ Close minded

Spread Out

‣ Confidence in oneself‣ Showing interest if directional‣Desire to move if directional‣ Standing one’s ground

‣ Confidence in oneself‣ Showing interest if directional‣Desire to move if directional‣ Standing one’s ground

FaceFace

Eyes‣ Pupils signal honesty or deceit.‣Direction indicates if they areusing memory or imagination,Suspicion, Secrecy, Rejection andDoubt‣ Corners show authenticity‣ Blinking shows level of comfort‣ The raising of one eyebrow showsdisbelief and two shows surprise

Eyes‣ Pupils signal honesty or deceit.‣Direction indicates if they areusing memory or imagination,Suspicion, Secrecy, Rejection andDoubt‣ Corners show authenticity‣ Blinking shows level of comfort‣ The raising of one eyebrow showsdisbelief and two shows surprise

Mouth‣ Pursed lips signal displeasureor frustration‣ Biting lips or cheeks is a signof anxious feelings‣ Twitching indicates cynicismor disbelief‣ Smile, mixed bag of meanings‣ Full, Half, Smirk, etc

Mouth‣ Pursed lips signal displeasureor frustration‣ Biting lips or cheeks is a signof anxious feelings‣ Twitching indicates cynicismor disbelief‣ Smile, mixed bag of meanings‣ Full, Half, Smirk, etc

Nose

‣ Flaring shows discomfort or displeasure‣ Colouring indicates emotional state‣ Pinching or rubbing are signs of doubt‣Or needing to sneeze‣Wrinkling conveys a sense of distaste

Nose

‣ Flaring shows discomfort or displeasure‣ Colouring indicates emotional state‣ Pinching or rubbing are signs of doubt‣Or needing to sneeze‣Wrinkling conveys a sense of distaste

The BodyThe Body

Hands Behind The Head

‣ Ready to “take the floor”

‣ Disengaged from current conversation

‣ Broadcasting a sense of confidence

Hands Behind The Head

‣ Ready to “take the floor”

‣ Disengaged from current conversation

‣ Broadcasting a sense of confidence

Edge of Seat

‣ Passionate or excited aboutwhat’s going on‣ Ready to take action‣ This may negatively givethe appearance of beingoverly anxious also.

‣ Passionate or excited aboutwhat’s going on‣ Ready to take action‣ This may negatively givethe appearance of beingoverly anxious also.

Voice• Do you hear sounds that indicate caring or concern?• Does their voice project warmth, confidence, and

interest, or is it strained and blocked?• It’s not just about what you say, it’s about how you

say it.

• Do you hear sounds that indicate caring or concern?• Does their voice project warmth, confidence, and

interest, or is it strained and blocked?• It’s not just about what you say, it’s about how you

say it.

WHY ??• The way you listen, look, move, and react tells the other person

whether or not you care, if you’re being truthful, and how wellyou’re listening.

• When your nonverbal signals match up with the words you’resaying, they increase trust, clarity, and rapport. When theydon’t, they generate tension, mistrust, and confusion.

• The way you listen, look, move, and react tells the other personwhether or not you care, if you’re being truthful, and how wellyou’re listening.

• When your nonverbal signals match up with the words you’resaying, they increase trust, clarity, and rapport. When theydon’t, they generate tension, mistrust, and confusion.

For Example :-• Jack is an articulate speaker who say one thing while communicating

something else non-verbally, with disastrous results in his relationships :• Jack believes he gets along great with his colleagues at work, but if you were

to ask any of them, they would say that Jack is "intimidating" and "veryintense." Rather than just look at you, he seems to devour you with his eyes.And if he takes your hand, he lunges to get it and then squeezes so hard ithurts. Jack is a caring guy who secretly wishes he had more friends, but hisnonverbal awkwardness keeps people at a distance and limits his ability toadvance at work.

• Jack is an articulate speaker who say one thing while communicatingsomething else non-verbally, with disastrous results in his relationships :

• Jack believes he gets along great with his colleagues at work, but if you wereto ask any of them, they would say that Jack is "intimidating" and "veryintense." Rather than just look at you, he seems to devour you with his eyes.And if he takes your hand, he lunges to get it and then squeezes so hard ithurts. Jack is a caring guy who secretly wishes he had more friends, but hisnonverbal awkwardness keeps people at a distance and limits his ability toadvance at work.

ROLEROLE

• Repetition : they can repeat the message the person is making verbally.• Contradiction : they can contradict a message the individual is trying to

convey.• Substitution : they can substitute for a verbal message. For example, a

person's eyes can often convey a far more vivid message than words do.• Complementing : they may add to or complement a verbal message. A

boss who pats a person on the back in addition to giving praise canincrease the impact of the message.

• Accenting : they may accent or underline a verbal message. Poundingthe table, for example, can underline a message.

• Repetition : they can repeat the message the person is making verbally.• Contradiction : they can contradict a message the individual is trying to

convey.• Substitution : they can substitute for a verbal message. For example, a

person's eyes can often convey a far more vivid message than words do.• Complementing : they may add to or complement a verbal message. A

boss who pats a person on the back in addition to giving praise canincrease the impact of the message.

• Accenting : they may accent or underline a verbal message. Poundingthe table, for example, can underline a message.

HOW TO IMPROVENON-VERBAL

COMMUNICATION

HOW TO IMPROVENON-VERBAL

COMMUNICATION

• Awareness of your emotions and how they influence you.• Emotions are contagious. You being upset is very likely to

trigger others to be upset, making a bad situation worse.• Learning how to manage stress in the heat of the moment.• When you’re stressed out, you’re more likely to misread

other people, send confusing or off-putting nonverbalsignals, and lapse into unhealthy knee-jerk patterns ofbehaviour.

• Awareness of your emotions and how they influence you.• Emotions are contagious. You being upset is very likely to

trigger others to be upset, making a bad situation worse.• Learning how to manage stress in the heat of the moment.• When you’re stressed out, you’re more likely to misread

other people, send confusing or off-putting nonverbalsignals, and lapse into unhealthy knee-jerk patterns ofbehaviour.

Thank YouThank You