Student Weekly Report

Student Name: Ms.Wanida Phoothongkan

Student ID: 52623433019

Major: Tourism Industry

Name of Host: Exotissimo Travel (Thailand) Ltd.

Department: Inbound Reservation (4, English Speaking Guide and Asian Market)

Supervisor: Krit Nipamanee (Mr) Senior Reservation Supervisor

Duration (Month): 2 April – 25 May 2012 (The seventh week: 14 – 20 May)

Duration of Working Hours: 8.30 – 17.30 Hrs.

Activities and Work assignments

Activities

It seemed like I had a good chance to do some tasks for the Product Department

this week because I was willing to assist my internship friend to deal with the

Product Department database about the hotel information included its location, its

reservation telephone numbers and its fax number by getting the information from

Tourplan program then put the information in the excel files in order to facilitate

the users of the company who would like to get the hotel contact information. I

needed to match the information of the hotel with its name correctly, carefully and

quickly.

I also assisted my friend from Product Department to match each hotel contrast

rate paper with its file. After that, I needed to keep the file in the file cabinet

according to the location of the hotel such as I needed to keep Mandarin Oriental,

Bangkok into Bangkok’s file cabinet and I also needed to order the file according

the English alphabets.

I attended the hotel presentation that was about the overall information of a new

hotel in Phang Nga province.

I attended the Operation Department meeting because I was assigned to work for

an incentive trip then I had a chance to meet the MICE manager (Khun Tim),

professional tour guides who are good at Portuguese, Spanish and English and the

other operation staffs then I could share some ideas and experienced lots of

knowledge from the meeting.

According to at the end of this week was the Big Cleaning Day of my company,

therefore I could help my company to clean by clearing the old stuffs, documents

and the dirty areas of my company.

Assignments

I was assigned to be an assistant of tour guides of the company in order to

accommodate and create the impression of clients. It was a great opportunity for

me to work for the Operation Department so that I could work outdoor sometimes.

I was assigned to study about the incentive trip of my company which held on 19-

26 May because I needed to work for this trip.

I was assigned to create the new bookings by using the Tourplan program as

usual.

I was assigned to make a cover paper of each customer’s trip in order to

summaries all services provided by the company as usual.

I was assigned to make a contact with many hotels in order to check about the

available rooms, room rates and service rates provided by the hotels. For example,

I had contacted Verandah Hotel and Zeavola, Phi Phi Island in Krabi, Royal River

Kwai in Kanchanaburi, Kantary Hotel and Iudia Hotel in Ayutthaya, Greenery

Resort in Khoa Yai, Elephant Hill Tented, Khao Sok in Suratthani, Katathani in

Phuket, The Sarojin, Khoa Lak in Phang Nga, The Millenium Hilton Hotel in

Bangkok.

I was assigned to make a photocopy for Account Department which was about the

rental contrast between the company and the Smooth Life tower building.

Training

This week was the next step for me to experience the new booking program

because I had a chance to participate the training program of the company about

how to use the Galileo program which is one of the most famous global travel

distribution systems. The program is very beneficial and helpful to travel agencies

and tour operator to make a flight, hotel, and car booking.

Benefits or Experiences

I got to know to know more about the hotel information when I assisted my friend

such as location, contact number, and fax number. I also could learn what the class of

each hotel is. Moreover, I always thought that as much as I could help my friend that

would be a good way for me to build a good connection with him and it was the best

way for me to share experiences and knowledge with him when we worked together. I

was always willing to assist him; therefore he usually shared his tasks with me. I was

really happy to work with him and could learn how to work with other people. Even

we are from the different universities and we also have the different knowledge but

we needed to work as a team in order to get the accurate and prompt work.

When I assisted my friend about the matching of hotel contrast rate with its file then I

could learn a lot about the room types of hotel, the room rates, the conditions,

policies, the validity of each room and etc. I thought that I could learn from

everything that I did in my workplace so; I always tried to learn and experience new

things.

I got to know about the new hotel in Phang Nga and experiences lots of its

information. I also could learn from the presenters that how to present the hotel

interestingly and outstandingly and how the presenter delivered the hotel’s

information to the audiences. I thought that was always great chance for me to work

for this company because I didn’t only work for the company but the company paid

the knowledge, experience and training programs for me in return.

I was really excited to have a meeting with Operation Department Team, the MICE

manager and Professional Tour Guides because I never thought that I could be part of

this meeting. However, I could share some ideas in the meeting and could experience

a lot about how the company operated the incentive trip. I could learn what we needed

to concern when we operate the trip, what we should offer to our clients, how we

could satisfied clients, how we should operate each service such as transfers, meals,

activities and other related concerns.

After I studied about the incentive trip that I was assigned to work for and consulted

with the Operation Department Staffs then I got to know what I was supposed to do

and how could I launched my duties successfully and satisfactory.

I could learn more about Tourplan program when I worked for my usual works which

were creating the new bookings, creating the detailed itinerary and summarizing the

reservation.

I could learn more about how to contact with hotel suppliers appropriately and

promptly when I was assigned to contact many hotels about the available rooms and

the transfer rates. Furthermore, I could learn about how each hotel greeted theirs

customers and I also could knew what the weaknesses and strengths of hotel’s

receptionist, reservation and concierge were from their speaking and services.

I got to know some conditions of the company and its building because when I was

assigned to make a photocopy then I have read a few pieces of papers.

It was my good opportunity to learn and experience the Galileo program for the first

time and I now got to know about the differences between the Amadeus program that

I have trained last week and the Galileo program. Moreover, I got familiar with how

to use this program even I have never used this program before because the trainer

gave me the clear points of how to use this program and also she delivered the easy

way to deal with this program when there was some problems happened while using

the program.

I could learn how to corporate work with other people in my company when we had

to work together in order to make our company become cleaner and have better

environmental areas to work. I could build many new connections with the other

staffs from different departments of my company.

Problems or Obstacles to the work

The most important problem of this week was that I was not

assigned many tasks as I expected to get from my supervisor

therefore, I was trying to get new interesting jobs as much as I could

by rotating my duty to assist the Operation Department, Product

Department and Account Department sometimes. According to my

own personality, I would be really bored when I had nothing to do

so, I could find the best solution for this problem that I should ask

for the new jobs by myself, try to rotate duty sometimes and try to

study about the new company information about its products.

When I was attending the meeting about the incentive trip with

Khun Tim, the MICE manager then I could followed up his words

sometimes because he spoke really fast and I always had to pay my

intention on his speech then I could get the main point of speech.

Moreover, I had to discuss with other people in the meeting about

our duties and how we could satisfy our clients then sometimes I

didn’t confide to raise up my ideas because all the people who

attended the meeting were the expert people in tourism,

professional tourist guides, and etc.

I was a little bit confused when I was attending the Galileo training

program because I have not acknowledged about that program

before. Therefore, I had a lot of questions in my mind to ask the

trainers.

Finally, the problem that I could not forget was that when I phoned

the hotel reservation about the transfer rates from Khoa Lak hotel to

Phuket Hotel then the reservation staffs were not available to pick

my call up therefore, I needed to spend my effort to call them so

many times and the calls took around 30 minutes. I could not get

the exact answer eventually because the receptionist picked the

phone up instead of reservation staffs in case that the reservation

staffs were not free.

Student’s opinion

According to I have touched the new departments such as

Operation, Production and Account Departments and new kinds of

tasks this week, therefore I know myself that I really like the

Operation tasks rather than the Reservation tasks as I am doing now

because for the operation tasks I have to deal with many suppliers

such as transportation providers, guides, tourist attractions, hotels,

restaurants and etc. The operation department is kind of the back of

house to operate the package tours of the company and the staffs in

this department are supposed to know what their products really

are. Moreover, the operation department staffs need to inspect

about hotels, restaurants, destination, routing and so on before they

set up the itinerary and operate each trip. Therefore, there is more

challenging to work in this department but I never feel sorry to work

for my current department.

From the meeting that I have attended, I know exactly that I need

to study and learn more about tourism products. Moreover, I need to

experience more tourist attractions, hotels, restaurants as well as

the characteristics of clients which relate directly to the consumer

behaviors that I have learnt in my class because the professional

tourist guide told me that the tourists even came from the same

region like Europe but there still had the different style of taking a

trip. That’s the main reason to inspire me to experience many

cultures and people from different countries round the world.

I think that I need to learn more about the Galileo program because

it will be really useful and beneficial for me when I am going to work

for the reservation department in the future then I will know exactly

how I can deal with the program because the trainers told me that

when you are working for this program then you would face

different problems and barriers to work through it.

Banner to welcome clients

My shirt

Cold towels

I was

getting

ready to

work outdoor because all staffs are ready now and I can’t wait to

work for my company.

I was working for the Account Department to separate the

documents of each year on the Big Cleaning Day in order to clear

the documents.

We all

are

internship students and we were really happy to work together. I

am a kind of friendly person and pretty talkative sometimes so, I

never have conflicts with my internship friends and other

company staffs.