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IXIASOFTallrightsreserved• Confidential
Produce ReliableContentwith DITACMSNolwennKerzreho,Bologna,giugno 2017
2017
Machiè?
Nolwenn(Kerzreho)• Technicaltranslator,communicator
andconsultantforover10years• ParticipatedinDITAprojectsin
Telecom,MedicalDevices,&Software
• Curriculumdesigner&teacherofTechComm inUniversityRennes2
• Evangelist&authorofseveraltechnicalarticles,contributortoforthcomingCurrentPracticesandTrendsinTechnicalCommunication
2017
WhatWe’llCover…
• YourQualityContentLife-Cycle• ControllingandAutomating,Who’sInterested?• UseCase:Brainlab• Questions&Answers
Let’sgetstarted!
2017
ProvideQualityInformation
• TechnicalNotechnicalerrors,matchestheproduct
• LinguisticNoerrors,lessinterpretationpossible,rightlanguage
• FunctionalUserscan achieveeasilywhattheyneedtodowiththeinformationprovided
•MaterialOntherightdevice,timelydelivery
2017
2017
Let’sfocus here
2017
SourceContentDevelopmentWorkflow
Content Dev
Content Checks
Content Styling
Content Rendition
Tech
Linguistic
Tests
Product Tests
Content Delivery
Feedbacks
Techwriting Customers SupportFactoryEngineering Techwriting
Translation
2017
SourceContentDevelopment Workflow
Content Dev
Content Checks
Content Styling
Content Rendition
Tech
Linguistic
Tests
Product Tests
Content Delivery
Feedbacks
Techwriting Customers SupportFactoryEngineering Techwriting
translation
2017
Example:TranslationDevelopment Workflow
Content Extraction Transfer Reviews
Tech
Linguistic
Tests
Product
Tests
Insertion
Tests
TranslatorProjectmanagerTechwriting
Delivery
Editor Projectmanager
2017
Controland SharedResponsibility
Translation
Proceduretest
Technical/linguisticreview
AndQuality,Legal,Regulations…
Translation
Factory
Engineering
2017
MethodsandAudits:Envision
•Whatareyourcompany’soverallgoal?• Doyouhaveasustainablecontentframework?•Whatcontentwillyoudeliverin5yearsfromnow?• Should youproposeadifferentwayofdoingthings?•Whataretheexpectedbenefits?
2017
HowCanaDITACMSHelp?
•WorkflowSupport• Automation• Reuse• Administration
2017
CCMSHelps:Remove Formatting Workload
Content Dev
Content Checks
Content Styling
Content Rendition
Tech
Linguistic
Tests
Product Tests
Content Delivery
Feedbacks
Techwriting FactoryEngineering Techwriting Customers Support
2017
CCMSHelps:AutomatePublishing &Offer ConsistentDelivery&Styling
Content Dev
Content Checks
Content Rendition
Tech
Linguistic
Tests
Tests
Content Delivery
Feedbacks
Techwriting FactoryEngineering Techwriting Customers Support
2017
CCMSHelps:AutomatePublishing&OfferConsistentDelivery&Styling
Content Dev
Content Checks
Content Rendition & delivery
Tech
Linguistic
Tests
Tests Feedbacks
Techwriting FactoryEngineering Techwriting Customers Support
translation
2017
CCMSHelps:Lessen Overall VolumesChecked
Content Dev
Content Checks
Content Rendition& delivery
Tech
Linguistic
Tests
Tests Feedbacks
Techwriting FactoryEngineering Techwriting Customers Support
translation
2017
CCMSHelps:StartTranslationEarlier
Content Dev
Content Checks
Tech
Linguistic
Tests
Tests Feedbacks
Techwriting FactoryEngineering Techwriting Customers Support
translation
Content Rendition& delivery
2017
…Diminish content&remove extraction/insertionsepts,accelerate multilingual delivery
Content Extraction Transfer Reviews
Tech
Linguistic
Tests
Product
Tests
Insertion
Tests
TranslatorProjectmanagerTechwriting
Delivery
Editor Projectmanager
2017
…Diminish content&remove extraction/insertionsepts,accelerate multilingual delivery
Content Transfer Reviews
Tests
Product
Tests
TranslatorProjectmanagerTechwriting
Delivery
Editor Projectmanager
2017
OtherPopularHelpsInclude:
• Fasterretrievabilityofcontent• Emailnotification,dashboardsandpushtocollaborators
• Controlonchanges,versionsandpublishedcontent
• EasyWebtoolstoacceleratereviews• Supportforproduct,audienceandothervariants…
2017
BetterQualityContent?
• Automatewhenthereisnoaddedvalue• Createconsistentmessageandfocussedcontent• Approved,translatedcontentisreusedadlib.• Specializedpeopleworkontheirmain tasks,creatingbettercontent
• Contributorsdon’twastetime• Fasterdeliveriesmeansmoremarketshares• Automationmeansyoucancreatemoreoutputs:web,mobile,apps,displays
2017
UseCase– Brainlab[Medicaldevices]
•Mixeshardwareandsoftwaredocumentation• Contentcreatedbycoreteam(Munich)andtranslatedto13+languages
•MovedtoDITAthentoDITACMS•Neededcontrol,automation,easierreusewhichwasgettingoutofhand
“Getthebenefitsofyourmovetomodularcontentrightawaywithmanagement”
SoWhat is Different aboutDITA?
• OpenStandard• InternationalStandard• Adopted Widely
2017
OtherFactorsthatComeIntoPlay#1
•DITAisanopenstandard:therearenoproprietaryflaminghoopsforyourcontenttojumpthrough
• Everythingisavailableforinspectionandcanbemodified/specialized/extended
2017
OtherFactorsthatComeIntoPlay#2
•DITAusageinsomesectorsisbecominganacceptedwayofdoingbusiness• Insemiconductorsector,
whereI.P.iscontentandmanufacturersincorporatecomponentsfromothervendors,DITAhasbecomethedefactowayofdoingbusiness
2017
Andbytheway…
2017
Let’sdiscuss
Blog:www.ixiasoft.com/en/news-and-events/blogTwitter:@IXIASOFT (plus@nolwennIXIASOFT)IXIASOFTDITACMSUsersLinkedIngroup:www.linkedin.com/groups?gid=3820030
