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Interactive Conflicts Resolution Work = (ICR工作坊)
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Conflict Management and Peace Building
Presenter: Lamin K. Sonko 松明愷
What is a Conflict?
Definition• Two people disagree about something• Natural part of life• Problem is inevitable• Can be positive and healthy• Can be negative in terms of disagreement, hurt
feelings and fracture relationships
The Conflict web
• Stagnation in groups• Problems aired & resolved• New learning & awareness• Personal & social change
Causes of Conflict
• Conflict over resources• Conflicts over psychological needs• Conflicts involving valuesEscalation Lack of necessary peacemaking skills De-escalation Use of conflict resolution skills
Conflict Handling Modes• Competing• Accommodating• Avoiding• Collaborating• Compromising
Methods of Handling Conflict
• Avoidance • Defusion• Power• Negotiation
Method of Dispute Resolution
• Negotiation Two or more parties confer with the goal of resoling differences between them, without assistance from another party.
• Mediation A neutral third party assists conflicted parties to confer with the goal of resolving differences between them, in a manner that leaves the outcome in the hands of the parties.
• Arbitration A third party listens to conflicted parties and makes a decision regarding issues of dispute between them. The parties have more control over the process than in adjudication, but fewer options with regard to appeal of outcome.
Mapping Conflicts
Characteristics of Effective Negotiators1. Effective negotiators are well prepared2. Effective negotiators avoid ultimatums, strong opinions and defensiveness3. Effective negotiators are creative problem solvers4. Effective negotiators make trade-offs rather than concessions.5. Effective negotiators give validity to the views of others.6. Effective negotiators give attention to areas of common ground.7. Effective negotiators take more time before offering counter proposals.8. Effective negotiators are clear communicators.9. Effective negotiators give reasons when they disagree. 10. Effective negotiators summarize and test for understanding11. Effective negotiators ask more questions than average negotiators12. Effective negotiators give information about their internal thoughts and
feelings13. Effective negotiators use appropriate dress, language and customs
depending on the situation.
Condition for Mediation
Interest Based Problem Solving
• Use Conflict as a Natural Resource• Respect people; Attack problem• Interest based solving problemRaise the issue clearly & with respectExplore issues to discover underlying interestsInvent Options for Mutual GainsDevelop Agreements Based on Objective
Standards
Role Play Scenario
• Think of a problem and use one of the dispute method skills to solved:• Negotiation, Mediation or
Arbitration• Define the cause of the conflict
謝謝 Thank you
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