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DYNAMIC CONTENT MANAGEMENT 2
Credit case processing workflow
Client
Credit case 1Stage 1: Credit
analysis
Stage 1.1.1: Credit issuance
Stage 1.1:Credit committee
Stage 1.2:Credit committee
Stage 1.1.2: Credit issuance
Stage 1.2.1: Credit issuance
Stage 1.2.2: Credit issuance
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DYNAMIC CONTENT MANAGEMENT 3
Credit case processing workflow
Stage 1
Document entry 1
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Document entry 2
Document entry 3
Document entry 4
Document file
Document file
Document file
Document file
► Document entry keeps all the necessary information about document to be uploaded (document number and type, case, stage, etc.)
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Purpose of document entries
► Unique document number is defined in document entry before associated document will be saved into the system. It allows to identify original documents which will be transferred from bank branches to head-office for further scanning and uploading
► Document entry represents the document of certain document type. Document entries’ set can be added to case templates and will be used for automatic creation of document entries per each case stage
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Case templates
► Templates are registered to define set of the document types which may be uploaded under the different case stages
► Number of document types may vary depending on client type, offered banking product or department
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Client registration► Checking the client code for
duplicates and matching the number of digits/symbols
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Client case registration► First case stage (credit
analysis) is created automatically
► Case registrar is assigned as responsible employee for credit analysis stage
► Access to case data is allowed to stage responsible employees
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Case stages and associated document entries
► ‘Client data’ case is automatically created per each clientand accessed by all client-related users
► Lists of document entries are automatically created from appropriate case templates
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Document uploading to system
► The document is uploaded by using simple ‘drag-and-drop’ functionality
► Only stage-responsible employees can upload the documents
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Document registration
► Document number is automatically completed based on associated document entry
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Object sorting in view
► All credit case objects are sorted by unique key for simple and intuitive display of the data
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Stage operations
► Responsible may refuse work, close stage or case; case administrator may also reassign the responsibles
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Credit analysis stage closure
► At stage closing, the system checks availability of all required documents
► Then, responsible employee can add the next stage –credit committee
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Credit committee stage
► Each added committee stage is displayed in chronological order, document entries are created from case template as well
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Taking case to work
► As work at stages may be performed by different employees, each stage should be accepted to work by appropriate employee (credit analysis stage is an exception as case registrar is usually responsible for credit analysis stage)
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Credit committee stage closure
► After stage closing, responsible employee can add the next stage – credit issuance
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Credit issuance stage
► Credit issuance stage includes signing the agreements between bank and client. Before original documents will be transferred from bank’s branch (where they were signed) to head-office, appropriate document entries should be marked for inclusion in transfer list (check-list) document
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Check-list preparation
► Check-list document is created from macros-based XLS template and includes previously marked document entries
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Scanned documents registration
► After receiving original documents and check-list, the archivist scans and uploads it. Each document can be registered by completing document number in the document card
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Scanned documents registration
► System will automatically identify case, stage and document entry by entered document number
► If M-Files OCR module is installed and document will be scanned with document number label on it, a document will be associated with case data without user’s involvement
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Missing documents view
► Archivist can see all the missing documents in certain view
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Case archiving► Closed case can be
registered in archive with specifying its location
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Case archiving
► Archived case management includes the functionality for registering other operations, like withdrawal case from archive and subsequent return
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