M-Files solution for managing credit case documentation in banks

M-Files custom solution for managing credit case documents in commercial banks

DYNAMIC CONTENT MANAGEMENT 2

Credit case processing workflow

Client

Credit case 1Stage 1: Credit

analysis

Stage 1.1.1: Credit issuance

Stage 1.1:Credit committee

Stage 1.2:Credit committee




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Credit case processing workflow

Stage 1

Document entry 1

…

…

Document entry 2

Document entry 3

Document entry 4

Document file

Document file

Document file

Document file

► Document entry keeps all the necessary information about document to be uploaded (document number and type, case, stage, etc.)


Purpose of document entries

► Unique document number is defined in document entry before associated document will be saved into the system. It allows to identify original documents which will be transferred from bank branches to head-office for further scanning and uploading

► Document entry represents the document of certain document type. Document entries’ set can be added to case templates and will be used for automatic creation of document entries per each case stage


Case templates

► Templates are registered to define set of the document types which may be uploaded under the different case stages

► Number of document types may vary depending on client type, offered banking product or department


List of document entries for case template


Client registration► Checking the client code for

duplicates and matching the number of digits/symbols


Client case registration► First case stage (credit

analysis) is created automatically

► Case registrar is assigned as responsible employee for credit analysis stage

► Access to case data is allowed to stage responsible employees


Case stages and associated document entries

► ‘Client data’ case is automatically created per each clientand accessed by all client-related users

► Lists of document entries are automatically created from appropriate case templates


Document uploading to system

► The document is uploaded by using simple ‘drag-and-drop’ functionality

► Only stage-responsible employees can upload the documents


Document registration

► Document number is automatically completed based on associated document entry


Object sorting in view

► All credit case objects are sorted by unique key for simple and intuitive display of the data


Stage operations

► Responsible may refuse work, close stage or case; case administrator may also reassign the responsibles


Credit analysis stage closure

► At stage closing, the system checks availability of all required documents

► Then, responsible employee can add the next stage –credit committee


Credit committee stage

► Each added committee stage is displayed in chronological order, document entries are created from case template as well


Taking case to work

► As work at stages may be performed by different employees, each stage should be accepted to work by appropriate employee (credit analysis stage is an exception as case registrar is usually responsible for credit analysis stage)


Credit committee stage closure

► After stage closing, responsible employee can add the next stage – credit issuance


Credit issuance stage

► Credit issuance stage includes signing the agreements between bank and client. Before original documents will be transferred from bank’s branch (where they were signed) to head-office, appropriate document entries should be marked for inclusion in transfer list (check-list) document


Check-list preparation

► Check-list document is created from macros-based XLS template and includes previously marked document entries


Scanned documents registration

► After receiving original documents and check-list, the archivist scans and uploads it. Each document can be registered by completing document number in the document card


Scanned documents registration

► System will automatically identify case, stage and document entry by entered document number

► If M-Files OCR module is installed and document will be scanned with document number label on it, a document will be associated with case data without user’s involvement


Missing documents view

► Archivist can see all the missing documents in certain view


Case closure


Case archiving► Closed case can be

registered in archive with specifying its location


Case archiving

► Archived case management includes the functionality for registering other operations, like withdrawal case from archive and subsequent return

Have a questions? Please feel free to contact me:

Artem ShpachenkoM-Files Solution Architect & Project ManagerFTS GroupE-mail: [email protected]

Technology

M-Files solution for managing credit case documentation in banks