Тенденции рынка контактных центров 2017г

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2017 , 29.09.2016,

Omni hannelCloud Based Contact CentersVirtual AgentsSocial media Self-service

: 8-800

Gartner (July 2016)

Gartner : "Contact center all-in-one suites"

Gartner (July 2016)

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SHARED SERVICES & OUTSOURCING LEADERS IN ASIA

-

2016 (Forbes)

- Omni Channel Big Data Micro Data (Social Media , ) Thank you for sharingSelf-help customer service - Y YouTube 3-5 ! ! IBM boughtThe Weather Company!

Forbes

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2017 EN 15838 -

ISO 18295

: South Africa, Malaysia, Germany, the Netherlands, Sweden, UK, Spain, France, Austria,ANEC(observer), China and Korea

VI HR-SPACE

Source: Benchmark Portal, LLC

1. 2. 3.

2017

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, , +38 050 550 11 69; + 38 067 440 69 91ive@ivelychko.com.uahttp://ivelychko.com.ua/

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