Mr. Nguyen Van ThangMaster of Business

Date of Birth: 30/01/1977 | Citizenship: Vietnamese Contact information: Mb: +84(0) 905 86 75 85; Email: thangnv77@yahoo.comAdd: No 02, Tan An 2 Street, Hai Chau District, Da Nang City

Education: Master of Business – International Tourism and Hospitality Management, Griffith University, Australia (2008)Focus Areas:

o Customer relationship managemento Human resource and operation managemento Business, Tourism, Hotel, Resort and Hospitality management o Marketing and strategic management (marketing research and market developing)o Research, analysis and creating leisure activitieso Strategic managemento International business and financial analysis in organization and global trend

Bachelor of Electric Engineering: Danang Technological University, Hoa Khanh Campus, Danang City, Vietnam (2000) Other training

November 2010 Advisory Training Programme, SNV - NepalAugust 2010 The SNV Way Training – Hanoi, Vietnam

INTERNATIONAL BUSINESS DEVELOPMENT AND OPERATION MANAGEMENTINTERNATIONAL BUSINESS DEVELOPMENT AND OPERATION MANAGEMENT(Tourism/Hospitality/Real Estate/FMCG)(Tourism/Hospitality/Real Estate/FMCG)

Highly qualified with a MBA in International Tourism and Hospitality Management. Excellent knowledge of Vietnamese and Asian customers behaviours, the processes they use to select, secure, and dispose of products, services, experiences; ideas to satisfy their needs. Highly competent management professional with extensive experience in international and national business development, sales, marketing and operation. Expertise in developing and directing international operating policies in support of quality standards and objectives while optimising customer satisfaction. Skilled in strategic marketing, sales and business development planning and implementation including practice and market analysis, plan development, monitoring activities and budgeting. Recognised for orchestrating a customer-focused approach to marketing, sales and business innovation that delivers

predictable and profitable results. Inspirational leader and an outstanding team player utilising collaborative approaches in work for translating vision into achievement.

KEY SKILLSKEY SKILLS

Strategy Management – Skilled in undertaking strategic planning and decision-making at the executive level and formulating business strategies in alignment with business objectives. Implementing strategies for designing and executing freestyle programme and processes within defined cost, quality and timing specifications as suitable for international markets. Strategic marketing planning and implementing. Prioritising work effectively while multitasking and achieving marketing objectives within set timeframes and budget. Working with multiple products/services and consumer segments.

Team Leadership – Managing cross-functional business and development teams including finance, SRA, technical and innovation, supply chain, marketing, communications, legal and sales. Recruiting, motivating and retaining a highly-focused sales team through trust and respect while developing a positive, dynamic sales environment.

Programme Management – Leveraging programme management tools and processes to lead and manage international expansion projects including project charters, pilot test plans, project sponsors, status routines, communication rhythm and business stewardship.

Business Development – Expertise in identifying, researching, evaluating and pursuing business development opportunities for contributing to organisation's short- and long-term business goals including sales, projects, consultancy engagements, partnerships, alliances and mergers/acquisitions.

Operation Management – Recruitment and training staffs; working with more than 100 staffs including maintain, sales, marketing, administration department; Assure everything going smoothly; Solving problem; Customer services

Marketing – Excellent skills in digital marketing. Worked on Search Engine Optimisation (SEO), Search Engine Marketing (SEM) and website development. Proven track record of developing new business brands utilising the internet. Conducting market research and collecting information for analysing sales statistics and sales potential, developing apposite marketing strategies, gathering changing needs of customers and anticipating services/products development. Exceptional market problem-solving abilities, developing focus, providing tactical marketing solutions and determining opportunities for campaigns, products and distribution channels for increasing sales.

Stakeholder Liaison and Relationship Building – Competent in establishing credible working relations with external and internal stakeholders. Developing networking opportunities by actively participating in community and professional associations, sales trips, trade show activities and events. Developing and creating unique proposals and prospect from corporate lists while building robust relations with key customers/clients. Demonstrating a strong understanding of how company’s solutions can help them to achieve their own business objectives.

KEY ACHIEVEMENTSKEY ACHIEVEMENTS

GS Vietnam (GLV), Co. Ltd. Responsible for Region and Vietnam master strategy for 2014

Increase more than 70% volume sales compared with 2012 at the same time and signed new contributor contracts for 2014 with 70% increased sales volume

Obtaining around more than 2% market share and extended 10 new big clients for each province

Duc Manh Corporation. Business Orientation strategy focus on Residential, shopping center and social housing in this period time Increase more than 400% client number come to real estate company (sub-company) get information and deposit for office for lease and social housing

project Convince existing clients in shopping center stay longer Negotiate and convince new clients lease shopping center Cooperate with 2 Japanese Real Estate companies to do property development projects in Danang city

EMPLOYMENT RECORD EMPLOYMENT RECORD

1/2012 – 07/2015: Director/Founder Member - STEP Consulting Co, Ltd – Vietnam Setting up and operating STEP company Working with International professional consultants (Australia consultant 3 experts) Create relationship with loyal and potential client as VNAT (Vietnam Administration Tourism) and International NGOs Planning and controlling each project Evaluating project in each activities and problem solving

Project features : - Develop a series of national tourism brochures covering four product themes and six target markets. Key activities: Research; Manage design and

content of VNAT (Vietnam Tourism Administration) brochures templates; Co-ordinate translation of brochures into 6 languages. Project features : - Researching and writing 5 star hotel project in Sapa, Lao Cai Provinces. Attend to consult hotel property during designing- Consulting to reset Hotels (Royal View Sapa in Lao Cai and Sao Xanh Hotel in Moc Chau) including property innovation- Set up Backapacker Old Quarter Hostel in Hanoi and Proposal writing Master Marketing strategy for 2 Halong Cruise for Indochina Junk in Halong - Check all facilities, HR, marketing segmentation and come up with operation and marketing plan for stakeholders

Project features: CBT tourism project development in Vinh Phuc. Project features : Tourism development analyzing in Ninh Binh for ILO Organization. Training strategies for Ninh Binh

Project features : Project development for Asia Easy Travel. Key activities: Two projects: Luxury Eco-accommodation complex in Hoi An and Paris Representative in Paris. Duties: Investigating, evaluating, analyzing, writing and communicating management project to convince investors and stakeholders (international and national). Project features: Market development for GS Oil in Vietnam Central Region (from 10/2013 – 5/2014)

Project features : Market development for Cash sorting and counting machine (Japanese product) – from 3/2015 – 7/2015

07/2014 – 3/2015: Central Branch Office Manager – KERRY TTC EXPRESS (Including Express and Logistics Services) To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in

order to optimize the performance of people. To build investment projects for Central Region as truck purchasing, new HUB and Office in Da Nang, new posts, and new additional services for whole

region To manage measure, review and take corrective action in order to ensure that service quality meets customer requirements and Group standards. To ensure all pick ups/delivery are performed on time to meet committed service standards and the documentation is correct. To manage and ensure strict compliance of security procedures and regulations for Road and Air operations. To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets. To ensure costs are regularly reviewed against agreed budget targets. Participate in budget preparation, management of profit and loss, and daily communication with customers and railroads on scheduling and other issues to

ensure a smooth and safe operation. To develop and execute a business plan (including budgeting, projecting, variance analysis, and cost management) Committed to teaching and promoting personal responsibility for identifying and performing safe behaviors, conditions, and environmental responsibility A positive leader with the ability to be proactive in problem solving, making decisions, organizing and directing people, and utilizing coaching techniques

for improving behaviours Innovative solutions driven to keep employee turnover low Build and maintain strong relationships with vendors Set an example of professionalism and customer service Hands on leadership with operational and technical skills to ensure that "best practices" are being utilized Create an environment where people are committed to professionalism and cleanliness

3/2013 – 10/2013: Strategic Business Development Manager, Sales and Marketing Manager, Vinh Trung Plaza Operation Manager (for products and services: Real Estate services, hotel/apartment, shopping center) - Duc Manh Corporation - Danang – Vietnam: Meeting and Discussing all matters with

General Manager and Chairman of Board of Director related to Corporation every week to find out good solution in our business and also in charge 4 main duties:

Strategy for all Sub-businesses Under Corporation:  Co-operate, business and division-level strategic planning for Hotel/apartment, social housing, land development and Shopping Center; Core and adjacent market opportunity analysis; SWOT and internal analysis; Competitors and customers analysis; Create new strategy and operation process management to compete and develop Corporation (for hotel/apartment and office for lease product) Product and services development analysis; and etc. HRD strategy planning

Business Development for all Sub-businesses under Corporation: Identifies new business opportunities and develops long-term win-win relationships with strategic business partners that enhance the Company’s market:

working with Japanese, Singapore and international investment organization partners in investment cooperating in Real Estate services, Hotel/apartment, shopping center (find out and meeting to discuss with new partners from Japan, Singapore, Korea, and so on)

Business modeling: Internal and external research and analysis, then present new strategies to President and GM New business development processes White space opportunity development: find out to develop new product suited with different market in Vietnam Identifying and developing partnerships with both local and international organizations: find out and cooperating with Japanese and Singapore Companies

in Real Estate, trading, shopping center, accommodation and hospitality industry To lead the process of establishing strategy business plan, actions plan and organize project information nationwide. To define, plan, communicate and follow up company’s business to ensure company’s long term viability with all direct reports. To enhance our continuous offer and grow business in the next five years budget; and etc.

Marketing and Sales for all Sub-businesses Under Corporation (focus on Hotel/apartment and Real Estate): Market and product opportunity analysis and development; Sales strategy for long and short-term R&D strategy and making action plan for different period Researching all service and facilities in Vinh Trung Plaza, Hotel/apartment, Real estate company and so on Planning for Training and coaching staffs for Sales, marketing, and Vinh Trung Plaza operation division Commercialization of new products (export and import sectors) Help company to create new product introduction process

Support & Control Solutions businesses in identifying the markets, marketing master plan and business opportunities (in Real Estate, trading, shopping center, accommodation and hospitality industry)

+ And then Pricing analysis+ Competitive analysis + Segmentation+ Branding+ By listening to customers and assembling cross-business teams to deliver customized solutions,+ Organizes events (government, marketing, branding and activities to enhance Company's branding and mindshare.+ E-Business; and etc.

Operation Manager: for Vinh Trung Plaza Recruitment and training staffs Working with more than 30 staffs including maintain, sale, marketing, administration department Assure everything going smoothly Solving problem Customer services

05/2010 - 12/2011: Tourism Project Coordinator in 8 Northern Provinces and Tourism Consultant in other provinces - Under SNV Vietnam for the Departments of Culture, Sport and Tourism across 8 North West Vietnam Provinces – Vietnam Project features : Assist Tourism Team to work with Da Nang City Tourism Development proposal Key activities:

- Evaluating and analysing in Da Nang about international and domestic market trend- Analyzing what Da Nang DoCST wants and needs- Make proposal and action plans for Danang Tourism development- Communicating with Da Nang PPC and DoCST

Project features: Together with Team to work in Marketing research in Danang, Hoi An and Sapa (Lao Cai province) Project features: Assist develop tourism trail to help unite 8 provinces across North West Vietnam (Lao Cai, Phu Tho, Yen Bai, Ha Giang, Lai Chau , Son

La, Dien Bien and Hoa Binh) Capacity building key activities :- Tourism leadership training; tourism & hospitality management and services training for businesses (TOs and Hotel) around 8 provinces and other

(including: Strategic Management, Marketing Management, Branding and Operation Management)- Capacity building in Dien Bien to improve tourism destination management- Support Inception Phase of High Impact Tourism Training Program, Vietnam (8 provinces): Assist develops and implement qualitative in depth

interviews of informal tourism workforce; Assist develop quantitative tourist surveys for local and international market.

Marketing activities :- Doing farm-trip in Laos to improve capacity building for region level and PR for this region- Marketing strategy for region level (focus on Hotel, Tour Operator business): doing 8 provinces farm-trip with Vietnam media, TOs, PPC of 8 provinces. - Organizing farm-trip (for international and domestic TOs, travel media) and workshops to promote Northern Highland Trail destination- Work with International Marketing Expert team to create branding for 8 provinces: researching, organizing workshop and create tourism Map, logo

and slogan, tourism brochures, websites- Planning and manage: Market need survey for Sapa district, Lao Cai province Tourism product development activities :- Assist 8 provinces Level to create Northern Highand Trail: organized the workshop for this region level with strategy, plan and policy- Inspecting and evaluating new products in different 8 provinces - Lai Chau Tourism Development: Provide advice and capacity building to government and private sectors in order to identify and develop areas of the

province with tourism potential- Establishment of Ta Phin Handicraft Market (in Sapa district – Lao Cai province): Facilitate the establishment of the Ta Phin market as a tourist

attraction to maximize the income for ethnic handicraft sellers and to reduce the incidence of street vendors- Son La Tourism Development: Inspecting and analysing tourism potential; then Provide advice and capacity building to government and private sector

in order to identify and develop areas of the province with tourism potential Policies assistant development activities :- Assist to Create Sapa Tourism Master Plan: Support Sapa district in developing a tourism master plan that maximizes the economic benefits of

tourism whilst addressing negative impacts including crowding on trekking routes, trekking map, environmental degradation, planning out of character and street vendors.

12/2008 – 4/2010: Vice Director (Founder member) - VCTravel Co, Ltd - Da nang City in Vietnam Setting up the company HR development Doing marketing in the first period: farm-trip (cooperated with VNAT and French travel association) Attend to international trade fair (Top resa, ITB Berlin, Fitur in Marid and so on)

2002-2006: Freelance in Real Estate – Da nang City in Vietnam: Study and analyze real estate market in Danang Buy and sell land and property (just small land)

2001-2004: Surveyor and Chief Officer Assistant - Vinacontrol Danang – Vietnam

Test and check quantity and quality of goods and equipments Checking all documents from other Surveyors Customers care Reporting direct to chef and vice director

2000-2001: Engineering Supervisor - Danang Technology University Ltd – Vietnam Reading technical draw Report to chef of University Electric Department Check electric equipment Supervising construction field Report to Chef of department

References:

Mr. Quang Minh NguyenDirectorVinacontrol company Ltd – Danang city, VietnamPh:(+84) 511 3821 031Mb: (+84) 913 422 566

Dr. Carl CaterDepartment of Tourism, Leisure, Hotel and Sport ManagementGriffith Business University - AustraliaPh:(+61) (0) 7 5552 8364Mb: (+61) 404 679 365Email: c.cater@griffith.edu.au

Mrs. ThuyDirector manager (Stakehholder)VCtravel Co,Ltd- Danang City, VietnamMb: (+84) 905 240 009

Mr Phil HarmanAsia Tourism Sector Leader SNV – Netherland NGOPh: (+043 8463 791/2) Email: pharman@snvworld.org

Mr Don TaylorVice Director Steptourism co,LtdMb: (+84 1664173577)Email: donerictaylor@gmail.com; don@steptourism.com

Mr Nguyen Luong GiapVice General DirectorDuc Manh CorporationMb: (+84 903 388 268)Email: nguyenluonggiap@gmail.com

Mr GiangGeneral DirectorGS OIL Viet NamMb: (+84 913 810 126)

Mr Đôn LễCOOKerry TTC ExpressMb: (+84 937 958 689)