PowerPoint Presentation
Tran Kim QuyPhone: (+84) 90557 4993Email:
[email protected]: 32A Nguyen Binh, Phu Xuan, Nha Be, Ho
Chi MinhBecoming a CEO
My Experience
Director Assistant
Managing customer consultant teams:Sales SupervisionLeading the
Educational Consultants in achieving the sales targets (both class
numbers and average numbers) through activities consistent with the
companys sales and marketing strategy.Issuing weekly Class
Situation report, monthly conversion, comers & quitters reports
and others.Supervising enquiries and follow up enquiries
procedure.Managing waiting list, lapsed students to make sure
having a pool for filling up classes and opening new
classesCustomer Service SupervisionSupervising and improving level
of customer service through working closely with the Educational
Consultants, marketing staff, academic (including teachers)
Director AssistantAUS English Center 1 YEAR
Following placement test procedure to give the best first
impression to students. Ensure Placement Tests are correctly
administered for each student before they commence any course of
study.Supervising the telephone calling & answering skills
& procedures of the whole team.Supervising attendance
registers.Customer Service Team SupervisionHiring Educational
Consultants.Preparing and reviewing as necessary job descriptions
and reviews for the Educational Consultants.Conducting regular
staff meetings for Educational Consultant team. Ensuring
educational consultant teams are informed, inspired and
motivated.Monitoring, training to ensure the team is empowered to
follow the policies and procedures to maximize the customer
service.
Director AssistantAUS English Center 1 YEAR
Managing Marketing teams:Measuring and reporting the performance
of all digital and traditional marketing campaigns and assessing
goals (ROI and KPIs).Brainstorming new and creative growth
strategies.
Director AssistantAUS English Center 1 YEAR
Academic Manager
Observing teachers and giving feedback Organising and giving
workshops and training for teachers Managing communication within
the English and Foreign Languages department and between EFL and
other departments Evaluating and reporting of targets Working
closely with the EFL team for the recruitment of teachers and
scheduling classes Identifying opportunities to develop, improve,
and add value to the centre Responsible for the performance and
development of EFL staff (teaching team, administrative staff, and
teaching assistants) Assisting in the planning and implementation
of marketing and student retention activities Working closely with
the Senior Teacher/ Academic coordinator. Budget management
Teaching
Academic ManagerAUS English Center 1 YEAR
My Education
Major: External Business Economics Foreign Trade University
TESOL: Teaching English for Speakers of other LanguagesCambridge
Association of Managers
TOEIC: Test of English for International Communication, Gold
ETS
Software Ability
Microsoft Word 201390%Prezi 85%Microsoft Excel 201393%Microsoft
Powerpoint 2013 95%Adobe Captivate 790%Adobe Photoshop CC 80%Adobe
After Effects CC 70%Camtasia 8100%
My Skills
Developing e-learning courses for soft skills and employee
training by using Adobe Captivate 7.Creating videos for online
study.Designing professional presentation by using Microsoft
Powerpoint 2013 and Prezi.Teaching TOEIC, IELTS, Communication for
Kids, Teenagers and Adults.Being equipped with negotiation, sales,
communication, problem-solving, leadership, management, and
presentation skills to accomplish tasks.
My SkillPlease contact me:Phone: (+84) 90557 4993Email:
[email protected]
Happy Upbeat169125.42
