1. : " ": : 2011 All rights reserved to ARA research & Consultancy

2. 1(" " 2( 3( 4( 5( 3. . - . - - . . 4. : (CATI ) . 553 .1102. : 92 4 5. 1(" " 2( 3( 4( 5( 6. : 553 7. : 553 8. 1(" " 2( 3( 4( 5( 9. )1/2( 43% 92%. 54% 53%53 54 33% . 44% )05%( 54 )35%( )55%(. 33%14% ) : ( . 8% 42% 45%. 55% 9 %.. 49% 09 . 69 58 49%. 10. )2/2( 39% 38%. )001%(.54 )99%( 54% 81%. 93% 34% 68 . 78 81% 12% 65% . 4 % 11. 1(" " 2( 3( 4( 5( 12. : ... : 553 13. : : 301 14. 1(" " 2( 3( 4( 5( 15. " " : : 553 16. : ... " ". . : 832 17. ()553 ( 33% )711( 31% )54 " ( 8% )92 " = (14% )641" " 18. 1(" " 2( 3( 4( 5( 19. : : 641 20. 1(" " 2( 3( 4( 5( 21. " :" - -% *: 641= 0 = 52 / =05 / =57 / =001 / : 5 * 22. 1(" " 2( 3( 4( 5( 23. : % : 641 24. 1(" " 2( 3( 4( 5( 25. :: 641 26. ( ) : % : 641 27. ( ) () : % * = 0 = 52 /=05 / =57 / =001 / : 5 * 28. 1(" " 2( 3( 4( 5( 29. 4 : ... : 553