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Human Capital and Urban Environments: A Cultural Perspective
Olga Vázquez Ruano
12 декабря 2012 г.
Trompenaars Hampden-Turner: connecting viewpoints
Founded by Dr. Fons Trompenaars
Co-founder Charles Hampden-Turner
12 декабря 2012 г.
Trompenaars Hampden-Turner: connecting viewpoints
Founded by Dr. Fons Trompenaars
Co-founder Charles Hampden-Turner
‘how to measure cultural differences’
12 декабря 2012 г.
Our 4 R approach to Culture
1. RECOGNITIONAwareness of the influence of diversity
of values and basic assumptions in business
Seven Dimensions of Culture
2. RESPECTRespect for diversity in values, style and
approach, including the ability to understand the issues
Values-to-Behavior
3. RECONCILIATIONReconciliation of diversity, which allows
people with different values and approaches to collaborate to create
unique operational solutions
Dilemma Reconciliation
4. REALIZATIONImplementation of solutions in a manner
that improves the ability to operating effectively
Working Together for Results
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Web-based cultural profiles
Intercultural Awareness Profile
The IAP assesses an individual’s orientation
when resolving intercultural business issues. It
provides awareness of cultural differences in
conjunction with the Trompenaars ‘Seven
Dimensions of Culture’ model.
Interactive WebCue
Our web-based interviewing allows us to
collect responses from members of the
organization on their views and opinions
about key issues
12 декабря 2012 г.
Intercultural Competence Profile
Recognition
The awareness of our own
cultural assumptions and
those of others and that the
world is becoming
increasingly interconnected
Respect
The degree to which we appreciate
different perspectives and others
are allowed to make their own
choices
Reconciliation
The competence to face
competing demands
(dilemmas) and function
effectively
Realization
The capability to make
reconciled solutions
happen through others
12 декабря 2012 г.
Organizational Values Profiler (OVP)
Used to elicit and benchmark values that are
manifest in different parts of the organization.
Compares current with ideal or merger/alliance
partners.
In conjunction with PVP, to develop identity, embed
core values to become a values driven organization.
Some questions assess degree of
reconciliation12 декабря 2012 г.
Personal Values Profiler (PVP)
PVP - From a database of values, participant builds their
own personal list of priority values
Use to elicit and benchmark personal value priorities
or when assessing consistency with corporate
values.
Comparisons of personal values with others enables
measures of concordance or disconcordance to be
assessed.
Frequently completed prior to training/conferences
12 декабря 2012 г.
Web-based cultural profiles
Culture Compass Online
An Internet-based online training
application which aims to increase the
cross-cultural awareness and skills of the
individual user.
Intercultural Leadership Profile
The objective for the Intercultural
Leadership Assessment (ILA) profiling tool
is to raise the level of appreciation for the
reconciliation approach and its potential to
leaders to systematically create win-win
situations. 12 декабря 2012 г.
Expertise
Global leadership & managing diversity
Cross-border management & internationalization
M&A, cross-cultural integration
Corporate identity & performance
12 декабря 2012 г.
Expertise
Ownership of the world’s most extensive database on cultural values, corporate culture and business dilemmas with approximately 100,000 responses of international leaders and managers
Focusing on both national and corporate culture, and continuing to grow in research, data, publications, training and consulting
14 business books, including: bestseller “Riding the Waves of Cultures” (translated into 12 languages) “Innovating in a Global Crisis”, “Servant-Leadership Across Cultures”, “M&A Global Tango”
12 декабря 2012 г.
Culture: What you see…
When business and culture clash...
12 декабря 2012 г.
Culture: What you see…
When business and culture clash...
Culture wins!12 декабря 2012 г.
A model of culture
Language
Food
Meeting style
Architecture
DressBehaviour
Rhythm & Pace
Expression of emotion
Work ethic
Physical contact
Literature
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Explicit Culture
A model of culture
Implicit Culture
12 декабря 2012 г.
The Seven Dimensions of Culture
12 декабря 2012 г.
The Seven Dimensions of Culture
12 декабря 2012 г.
01/ The Car Accident
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01/ What right does your friend have?
A. My friend has a definite right as a friend to expect me to testify to the lower figure.
B. He has some right as a friend to expect me to testify to the lower figure.
C. He has no right as a friend to expect me to testify to the lower figure.
12 декабря 2012 г.
USANorwaySwitzerlandCanadaUKGermanyThe NetherlandsItalyCzech RepublicBrazilSpainJapanBelgiumFranceArgentinaChinaGreeceIndiaRussiaSouth Korea0 25,0000 50,0000 75,0000 100,0000
44 5254 60 65666768697173767982838486878788
Friend has no/some right and would not help
01/ Universalism
12 декабря 2012 г.
USANorwaySwitzerlandCanadaUKGermanyThe NetherlandsItalyCzech RepublicBrazilSpainJapanBelgiumFranceArgentinaChinaGreeceIndiaRussiaSouth Korea0 25,0000 50,0000 75,0000 100,0000
44 5254 60 65666768697173767982838486878788
Friend has no/some right and would not help
01/ Universalism
12 декабря 2012 г.
How values come to us
UNIVERSALISM(Rules & Systems)
PARTICULARISM(Exceptions & Relationship)
versus
Positives:• Consistency• Clarity• Reliability
Negatives:• Nepotism• Chaos• Unreliability
12 декабря 2012 г.
How values come to us
Positives:• Flexibility• Responsiveness• Personal
Negatives:• Bureaucracy• Rigid• Impersonal
UNIVERSALISM(Rules & Systems)
PARTICULARISM(Exceptions & Relationship)
versus
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Profile: Russian Federation
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Profile: Netherlands
12 декабря 2012 г.
Profile: Netherlands
12 декабря 2012 г.
Urban Environments
12 декабря 2012 г.
Human Capital
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Current v Ideal Organization Values for Company A
Current Ideal
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CONCLUSIONS
ISSUE AT HAND: BUSINESS CULTURE
CHALLENGES: #1 DYNAMIC JOB MARKET#2 QUALITY URBAN ENVIRONMENT
TOOLS: CULTURAL PROFILING
TRENDS: SENSORIAL EXPERIENCE
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CONCLUSIONS
How to measure your culture and compare it to other cultures
How to attract the right businesses
How to keep you human capital once they enter your job market
What it means to taste and smell a city, how can we turn this experience into gold
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Human Capital and Urban Environments: A Cultural Perspective
THANK YOU
12 декабря 2012 г.
