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23.7-Goetsch, L. David & Davis B. Stanley, (2006), Quality Management, fifth

edition, Pearson/Prentice Hall. p 25.

.299-8

-Goetsch, L. David & Davis B. Stanley.op cit .p 309

.22( :( 2001-1011-Juran, J. & Godfrey Total Quality Management: From Juran's Quality

Handbook. Mc Graw-Hill: 2000. Singapore .p p 3-5.

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31.13-Besterfield &.al., (2004), Total Quality Management. 3rd ed. PearsonEducation Inc..India Bhote.p 134.

14-Oakland, John,(2000) Total Quality Management: Text with Cases, second

Edition, Butterworth Heinemann, Oxford.p 362.

15-Oregonstate (2008): http://oregonstate.edu.p 8

16-Parker, S.K., wall, T.D.,& Jackson, P.R.(1997)."Thats not my job"

Developing flexible employee work orientations, Academy of management

journal, 40,p p 899-929.

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-18 ):)2002

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Arab Academy For Bankng And Financial Science. p p 2-3.

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.32( :( 2006-3233-Besterfield &.al.,op cit . p 13634-Oakland, John. Op cit .p 363.

-35 .2636-Massy, William (2003): Honoring the trust: quality and cost container in

Higher Education, Anker publishing: New York.p 89.

37-Oakland, John. Op cit .p 360.

-38 .27

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17.-Oakland, John. Op cit .p366.43-Besterfield &.al.,op cit . p13044

-Oakland, John. Op cit .p361.45-Massy, William. Op cit .p80.46

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